• Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility:
• Through the Chef de Parties and Kitchen Brigades hands on supervision of the food service operations on a day to day basis.
• Ensure food standards, preparation, presentation and cooking techniques meet hotel standards and maintained at that level.  Work with the kitchen brigade and take corrective action where appropriate if standards are not met.
• Strive continually for innovative, quality, value for money food, which is presented and served in the most complimentary way.
• Collate, photograph and cost all recipes.  Ensure they are followed accurately, and to the Hotel standards. Food is to be checked and tasted at all times and at the beginning of every service to check for freshness and quality.
• Cultivate a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Work closely with the front of house team to meet food and beverage operational objectives.
• Co-ordinate the weekly food requirements with regards to purchasing with consideration for delivery times, shelf life, forecasted sales and storage capabilities.
• Co-ordination of the stewarding team to meet the kitchen’s requirements.
• Ensure that all kitchen staff are fully briefed prior to commencing their shift.  Delegate duties to the shift Kitchen Brigade so all aspects of the shift are covered promoting a team working environment.
• Encourage Kitchen brigade to be aware of market needs and trends so their product meets these requirements.
• Take responsibility to ensure all required tasks and delegated projects are completed accurately and within given time frames.

• Operate as part of the Kitchen team in the pastry section with the highest level of professionalism and organisation.
• Work within the pastry section and take corrective action where appropriate and within company guidelines if standards are not met.
• Complete tasks in the production of pastries and desserts under the direction of the Restaurant Chef as required.
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Sofitel Brand Standard guidelines and maintained at that level.
• Meet and exceed guest expectations, enabling the Food and Beverage operation of each department to be recognised as purveyors of consistent, quality and value for money cuisine.
• Assist with training Commis Chefs and apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure the highest possible standard of hygiene is practised and maintained by the pastry section within the kitchen team to meet Health & Safety regulations and HACCP food preparation guidelines.

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As our Senior Cook at GYG North Ipswich, you'll be at the heart of our mission to serve up the best Mexican food experience.

Your responsibilities will include aiding in the training and growth of the kitchen team. Additionally, you'll provide support to the Restaurant Manager to manage inventory and maintain stock levels, as well as ensure 100% food quality and safety standards at all times. 

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Experience in a kitchen / cooking role within a busy hospitality environment
• Experience leading and developing a team
• Certificate in commercial cookery or equivalent experience
• Good understanding of food safety concerns
• Excellent interpersonal and communication skills

What's in it for me? 

So much! Check out some of the benefits below: 

• Free GYG uniforms and exclusive GYG merch
• Fair pay, flexible rosters, and employment stability
• Heavily discounted GYG meals
• An uncapped referral program! Bring your mates and earn $200 per successful referral
• Comprehensive training and support to set you up for success
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• Development opportunities to grow your leadership skills, including the opportunity to progress from Senior Cook to Head Cook and beyond
• The possibility of owning your own franchise or joining our corporate office in future

Click the "I'm Interested" button to express your interest today!

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

About Curio  

Curio Group, a leading education consulting and learning experience company, works with universities, vocational education providers, schools and companies to drive change through learning. We lead the learning transformation of many of our clients and partners through a focus on the creation and delivery of exceptional learning experiences. Our focus on solving complex learner experience problems allows us to specialise in learning strategy, experience, content, design, and delivery. Our business practice stretches across Australia, Asia, United States and the United Kingdom.

Further details about Curio can be found at our website: https://curiogroup.com

Objectives of this role

Reporting to Curio Group’s Director of Strategy and Growth, this role is primarily responsible for leading Curio’s Faculty Services and ensuring that the team delivers for our partner education institutions. This will include:

• Managing Curio Faculty Services staff and operations;
• Delivering exceptional customer service and account management; and
• Generating growth through new business opportunities and supporting go to market initiatives.

Key responsibilities and duties    

•  Lead the Curio Faculty Service team and help Curio Group continue to grow our collaborative, connected and curious culture
• Actively engage with partner institutions to provide Faculty services.
• Develop key account management plans for growth and ensure appropriate resourcing to meet key account management plans
• As part of the Curio Group executive team, work collaboratively to drive new initiatives and opportunities including supporting RFPs, tenders and presentations
• Responsible for the partnership life cycle from contracts to invoicing, and dispute resolution. Be willing to be hands on as required to ensure the quality of Curio Faculty Services.
• Possess and maintain contemporary knowledge and understanding, of the education and labour hire markets including trends, challenges and opportunities
• Ensure alignment between the Faculty Service’s offering and the contemporary needs of our partner institutions and work collaboratively with Curio Group to develop new service models
• Ensure Faculty Service’s activities and processes are compliant with client policies and procedures, regulation and demonstrate best practice
• Provide operational data analysis and reporting and support Curio Group operational planning
• Work collaboratively with Curio Group central service team to the design and implement systems and processes to support service delivery
• Actively support the Curio Faculty Service team to professionally grow and develop

Skills and Qualifications  

• Master’s degree or equivalent strongly preferred
• A minimum 5 years' experience in education sector (ideally higher education) and/or labour hire market operations.
• Contemporary knowledge and understanding, as well as experience, in education issues and emerging technologies, and supporting the design of learning facilitation delivery models
• Stakeholder management skills and a focus on ensuring excellence in customer success and service and the ability to drive continuous improvement and positive relationships
• Advanced communication skills: written and spoken – preparation of proposals and supporting business development initiatives
• Proven analytical, problem solving and organisational skills
• Advanced interpersonal skills
• Experience of partnership, stakeholder and key account management

Direct Reports  

• Faculty Talent Manager

Work Health and Safety Responsibilities  

• Take reasonable care for own health and safety  
• Take reasonable care for the health and safety of others  
• Comply with any reasonable instruction  
• Cooperate with any reasonable policies and procedures  
• Lead by example and promote health and safety at every opportunity  

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role 

Bega Group has an exciting opportunity within the Finance team to own, oversee, and manage the Group's suppliers' data, from creation, maintaining, supporting, and offboarding,

The Master Data Analyst will enjoy working in a fast-paced environment, navigating between systems and stakeholders, and has high standards and appreciation for data integrity and hygiene. 

You will be part of a close-knit team, enjoying fantastic culture within your immediate team and the broader organisation. 

As part of our Flex policy, this is a hybrid role, working between our head office in Docklands, 3008, and working from home to support your work-life balance. 

Responsibilities 

• Working with a broad stakeholder base across the Bega Group to manage the data creation, changes, and maintenance on the supplier's platform.

• Owning the Master Data workflow change request process, resolving and escalating issues according to Bega's process.

• Guarantee the change management process is strictly maintained to ensure high data integrity is upheld and meets business rules, compliance, and internal audit requirements.

• Proactively provide continuous improvement to the process and never compromise on high-level standards.

• Deliver a high level of service to our internal and external customers.

About you 

• Solid background in a similar role, preferably within FMCG
• Prior experience with SAP/M3 is desirable, as well as excellent skills in MS EXCEL, WORD, and POWERPOINT
• Excellent attention to detail and time management skills.
• Outstanding analytical and problem-solving skills.
• Passionate about process improvement and always strive to get better. 

The Bega Group Story  

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day. 

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future! 
 

Life at the Bega Group 

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.  

• Join a dedicated, forward-thinking and innovative culture 

• Grow with us, through opportunities for career development and progression 

• Contribute by giving back to your community through charities we partner with 

• Access to mental and physical health programs through our wellbeing portal and programs 

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance 

Applications 

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group. 

We will accept applications from all people with the right to live and work in Australia. 

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

• Join a large Australian owned iconic brand based in Morwell

• Be part of a critical and complex cold-chain logistics network

• Lead of a high performing team - use your leadership experience to improve Bega Group

About the Role

We are looking for a Logistics Supervisor (Day Shift) to join our site in Morwell. Responsible for up to 24 team members over 4 crews, managing the warehouse operations. Other responsibilities include managing external transport of finished product to 3PL providers, receiving deliveries from other sites and suppliers, waste removal and managing our Forklift fleet. The Supervisor will essentially manage logistics warehousing and distribution operations to ensure an efficient and cost-effective operation. The role will also provide the first point of contact for warehouse related Safety, People, Operational, Quality, Service, and Cost issues.

Utilising your previous experience of leading teams, you will identify opportunities to develop your people and continuously improve the operations.

Other responsibilities

• Ensure compliance with national and site safety systems, procedures and policies to ensure that daily operation is in a safe work environment

• Ensure the timely despatch of product to meet customer order requested delivery dates and time windows to support and improve the achievement of DIFOT

• Establish and implement the daily Dock schedule. Report daily on adherence to schedule.

• Ensure co-ordination of transport resource requirements to match daily dispatch schedule

• Liaise with Transport providers to ensure Daily dispatch and transport plans are managed and maintained

About you

• Hands-on leadership experience and ideally working in a FMCG Supply Chain environment or cold-chain networks

• Background in safety systems & programs, cold chain compliance metrics

• Experience developing and training staff in best practice processes

• DC, storage, warehouse, or transport management

• IT system knowledge TMS/ WMS or SAP will be highly regarded.

The Bega Story

Bega Cheese Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being recently named in the Top 10 Strongest Australian Brands of 2022, our vision is to become The Great Australian Food Company!

Our growth story of becoming a successful ASX listed company with an annual turnover in excess of $2 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company!

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Our Morwell site is located about 150km east of Melbourne, manufacturing a large range of products in yoghurt and dairy desserts including brands such as Farmers Union, Dairy Farmers and Yoplait. 
Operating 24 hours a day, six days a week across 9 lines the site is highly automated and is the largest yoghurt facility in Australia. 

Applications

At Bega, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Bega.

We will accept applications from all people with the right to live and work in Australia.

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

• Manage the Internal (IDR) and External Dispute Resolution (EDR) across the organization
• Assess, investigate and compile relevant information to support all disputes
• Case Management of AFCA files including mediations and jurisdiction appeals
• Manage escalated internal customer mediations and negotiations on complex or high risk accounts
• Manage education programs related to dispute handling for client facing business units
• Periodically review and update business policies and processes to ensure ongoing regulatory compliance
• Collate and present dispute data and trends to internal and external stakeholder groups
• Provide high quality written or verbal responses on all disputes
• Identify opportunities and contribute to process and service improvements

• Adhere to internal policy, system processes and external regulatory requirements
• Work collaboratively with Risk and Compliance and Legal Counsel in addressing complex disputes or systemic issues

As a Principal Engineer (Rolling Stock) within the Egis Rail business, your impact will be delivering major, cutting-edge projects across our high performing Rail division - by way of providing technical and project management expertise, to ensure the effective management and delivery of major rail projects. You will be the rolling stock lead and local subject matter expert on Rolling Stock whereby you will demonstrate the proper integration of rolling stock across multidisciplinary rail teams whilst providing mechanical engineering advisory services across light and heavy rail networks.

Experience in the Victorian Rail market is critical, with the ability to lead projects and engagements for the Egis Rail team. With a solid pipeline of work nationally, you will support the team by driving technical and business development activities to continue identifying opportunities for Egis.

Additionally, you will:

• Provide leadership and management capability for the rolling stock team and its ongoing projects. Providing leadership on growing the Egis rolling stock capability both nationally and internationally.
• Provide technical advice and technical leadership of major rolling stock projects locally and nationally.
• Lead and work collaboratively with engineers, subject matter experts, project teams within a multidisciplinary environment to achieve project and business outcomes.
• Build and maintain strong relationships with clients, understanding their needs and providing technical advice/solutions that meet their requirements.
• Understanding of commercial and technical arrangements/frameworks for the procurement, maintenance and operation of rolling stock, particularly in the local market.
• Contribute to the effective delivery of projects through technical reviews, studies, and technical reports.
• Produce, contribute, review, and/or approve engineering documentation, management and project inclusive of reports, calculations, specifications, procedures, plans, schedules, assessments etc.
• Ensure all projects comply with relevant industry standards and regulations, and manage risks associated with the delivery of rail projects.
• Supervise, mentor and support Graduates, Consultants/Engineers and SMEs - to help them achieve their full potential (as required)

Position:  Business Operations Coordinator

Datacom Location:  Brisbane

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

NOTE: This role is available for Australian citizens and residents only.

What You’ll Do   

• Load projects/contracts into the ERP and PSA toolset. 
• Load variations, sales orders, purchase orders, resource plans, and other artefacts into the ERP and PSA toolset. 
• Maintain financial records and provide regular reports on project spending and budget status. 
• Collaborate with project managers and team members to ensure that financial processes and policies are understood and adhered to. 
• Monitor project spending/WIP and ensure that invoices are processed in a timely and accurate manner. 
• Provide training and support to project teams on systems, tools, processes, and reporting. 
• Exhibit strong technical writing skills and create user guides, training materials, and documentation. 
• Provide support for audits and financial reviews, including preparation of documentation and review of findings. 
• Monitor system hygiene and follow up stakeholders for compliance. 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

You will be an exceptionally professional person who has incredible communication skills - both written and verbal. You have demonstrated Project Administration or Project Contractual/Commercial Administration and Project Financial Analysis experience, or experience in Project Delivery Coordination. You have a detailed understanding of the end-to-end Sales to Project Delivery Lifecycle. You can demonstrate a strong ability to work effectively in a very fast paced and continually changing environment and respond quickly and easily to changing demands, deadlines, and priorities. We are looking for: 

• Someone who is passionate, with great interpersonal skills and strong attention to detail. 
• IT Outsourcing Industry experience. 
• Industry standard certification and/or bachelor’s degree in finance, business, accounting, Project Management or related field. 
• At least 3 years of experience in project financial administration or a similar role. 
• Strong understanding of Project Methodologies. 
• Experience with Enterprise level ERP’s. 
• Strong understanding of financial accounting principles and budgeting practices. 
• Experience with Microsoft Suite applications, such as MS Project, Excel, Outlook, PowerPoint or similar equivalent tools. 
• Excellent analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work effectively in a fast-paced, deadline-driven environment. 
• Ability to work independently and as part of a team. 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Joining the commercial heart of our hotel and reporting to the Event Planning Manager, you will: 

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
• Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to group reservations are planned effectively and efficiently and your responsibilities will include: 

• Management of group room blocks and rooming lists
• Handle group accommodation queries and special requests 
• Manage Hotel inventory with relation to Group Reservations 
• Prepare group information and briefing for relevant Hotel departments
• Proactively seek and address feedback from clients and develop ongoing client relationships
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.

We are looking for enthusiastic and friendly customer service extraordinaries who will be in an ‘all-rounder’ type role. Responsibilities include duties relating to:

• Hotel Porter including Valet Parking (a current driver's license is essential)
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

You will spend your days helping our guests with a variety of enquiries while promoting our hotel's services, the local attractions and all that Melbourne has to offer. We want you to help wow our guests with the Pullman Albert Park experience!

This is a flexible permanent part time role, offering between 8 - 38 hours per week.

We are looking for energetic, reliable and experienced Housekeeping Supervisors to join our team.  

In this essential role, you will ensure our rooms and public spaces are sparkling clean and comfortable, ready for our guest's enjoyment.

We provide efficient, friendly and professional service in all our interactions to make all our visitors feel welcome and cared for.

What's on offer?

• Purpose: the opportunity to wake up each day and know that the work you are doing is impacting the lives of real people and increasing safety on the roads.
• Stability; the business has long term contracts in place with government bodies.
• Salary; a competitive salary based on market data alongside a generous incentive plan. Details of which can be shared during your initial call. 
• Flexibility: a hybrid working model that supports work &  life balance.

What the team value

• Integrity 

"We pride ourselves on conducting our business ethically and responsibly. We keep our word, and we deliver on our promises"

• Collaboration 

"We believe that solutions to any big challenge are best discovered together."

• Care 

"We care about the safety and well-being of our team, our customers and the communities we deliver solutions to"

• Impact 

"We are driven by our mission to develop and deliver solutions that make a positive and sustainable impact, creating safer communities across the globe"

• Delivery

"We act with urgency and agility when we service our customers; exceeding expectations motivates our team.

Your day to day will include:

• Thinking about and developing innovative solutions to previously unsolved road safety problems.
• Maintaining and continuously improving software products by contributing to the code base.
• Reducing toil through automation to improve both operational and engineering efficiency.
• Providing technical leadership and mentoring to junior developers while demonstrating our core values.
• Contributing to a shared knowledge base through technical documentation.
• Participating in pre-sales activities by providing technical input to sales team.
• Taking ownership of projects and seeing things through to completion, including non- coding tasks.
• Setting and improving existing standards for development practices.
• Fostering a collaborative environment by participating in code reviews and assisting other team members.
• Collaborating with other areas of business such as Operations and end users.
• Managing client communications on matters relating to technical aspect of our products when needed. 

Your Career

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations.  

You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.  

Your Impact  

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
• Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations
• Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject Matter expert over time
• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Your new role and how you’ll make a difference

Our Data and Insights Analysts are charged with the fulfilment of Data Services requests within our Service Level Agreement, as well as maintaining systems and information that provide our customers with the most optimum data specific to their needs!

If you have really strong data handling and processing experience, and are able to demonstrate technical skills needed in the data space we'd love to hear from you!

Your best bet to be selected for interview is to apply with a cover letter outlining your experiences with big data and a thorough rundown of your technical skills.

The value-add things you’ll be doing

• Fulfilment of S&MS Marketing and data lists within Service Level Agreement or as negotiated depending on the complexity of the work requested.
• Scope customer requirements and work with and provide advice to the internal RMS and S&MS sales function to ensure best possible customer solution.
• Maintaining and servicing of existing databases to perpetuate quality output.
• Identify data integrity issues and proactively identify solutions to improve processes and data accuracy.
• Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using R and/or Python.
• Act as pivot point between IT and trade team to achieve all KPIs set by the business.

Your new role and how you’ll make a difference

This position is responsible for the provision of guidance and leadership to the Public Access Centre (PAC) team; ensuring an exceptional level of customer service to both internal and external customers of illion; and delivering quality collaboration and consultation with internal and external stakeholders in the ongoing effort of process improvement, leadership and capability uplift. 

The value-add things you’ll be doing

• Lead the Learning and development planning process for all direct and indirect reports. 
• Lead efforts to improve illion customer experience. 
• Coach the team in best practice management of support requests for all Customers and stakeholders (internal and external). 
• Accurately maintain and distribute all daily, weekly, quarterly and annual team reports in a timely manner. 
• Accurately maintain and distribute all monthly individual reports in a timely manner. 
• Conduct ad hoc reporting as needed. 
• Provide process leadership where required for each of the processes maintained by the PAC team. 
• For selected processes found to be inefficient:  
• Document current process.  
• Provide process improvement recommendations. 
• Implement process improvements. 

A smart human once said, “Do things you love with people you care about and good things happen”, and at BlueRock, we are a growing team who love what we do.

We are looking for a Manager to join our growing public practice team alongside other entrepreneurial and commercially minded rockstars. This permanent, full-time opportunity plays a key role in BlueRock's clear and focused growth and success and allows you to partner with Australia's most inspirational business owners.

What you’ll be doing:

• Investing your time and knowledge into our up and coming rockstars through genuine coaching and mentoring. This role will play a key part in overseeing the progression and growth of our more junior level talented accountants
• Managing a client list of $1.0m+, including meeting with clients and maintaining strong client relationships, workflow forecasting, ATO lodgement and ATO debt management
• Pro-actively seeking opportunities where added value or additional products and services can be provided to the client & collaborating with other divisions within Blue Rock on such engagements
• Managing and assisting both compliance and advisory/consulting engagements including;
  • multi-national compliance matters,
  • international tax matters ie transactional advice on direct and indirect tax issues,
  • cash flow forecasting,
  • business acquisition/sale; and
  • specialist tax advice.
  • Mitigating risk and planning strategies to minimise tax on such engagements.

About BlueRock Accounting

BlueRock Accounting is our original and largest team here at BlueRock. We are at the centre of our thriving entrepreneurial community and work closely with business owners to deliver advisory solutions and innovative tax accounting.

We embrace all things innovation and automation so that you can focus on solving problems for our awesome clients rather than moving figures around a spreadsheet!

We want to hear from people who have:

• 6+ years of public practice accounting
• Strong technical proficiency in tax and consulting/modelling engagements including budgeting, cash flow forecasting & valuations
• Strong compliance experience, with exposure to international tax compliance matters, for example, completion of international dealing schedules
• Experience being a mentor and coach for junior and graduate accountants
• Exposure to international tax is a massive bonus but not essential

Our people love to work for us, here’s why!

• Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events, WFH options, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to Emily - Talent Acquisition Coordinator, at [email protected].

For this role, only candidates with the eligible right to work in Australia will be considered.

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

Only for internal candidates

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Working as a Customer Solutions Officer, you will be responsible to support the first contact resolution team and you will also be supporting the customer service representatives too. You will be focused on achieving excellent individual and team performance outcomes, with the ability to self-manage, set your own goals, and strive for the best possible results.

As a Customer Solutions Officer you will have:

• Strong written and verbal communication skills along with active listening

• Ability to multi-task, set priorities and manage time effectively

• Proven ability to follow policies and procedures

Hopefully, you also have strong problem-solving and analytical skills.

A day in life…

This team sits within the Correspondence space and will focus on achieving daily KPI workload whilst actively contacting our customers to gather the vital pieces of missing information in order for us to complete all processing actions in the first instance. You are also extra willing to be flexible and support our friends in Contact Centre, Nominations, and other teams. Ultimately you will be part of a team that is versatile and multi-skilled, leading the way in managing complex customer inquiries via multiple channels.

You will be proactively managing a high volume of customer/client inquiries via phone or written correspondence as required. You will have to Identify and drive continuous improvement opportunities for enhanced customer satisfaction and efficiencies adhering to policies, business rules, and work instructions.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Applications close 20th of February 2023

Our people love to work for us, here’s why! 

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner! 
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD 
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion 
• Learning and development including internal and external training programs to build your career skills. 
• An inclusive and diverse workplace culture centered on health, wellbeing and fun. 
• The ability to salary sacrifice for their very own BlueRock shares 
• Gym membership after one year of tenure and mobile phone allowance after 6 months! 
• We have our very own BlueRock public holidays to give our people the day off, on us! 

For more amazing perks of working at BlueRock and employee benefits – head to our careers page! 

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!   

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to [email protected].  

For this role, only candidates with the eligible permanent right to work in Australia will be considered. 

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.   

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.  

About OES

Online Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Finance makes it easier for us to win together as a business.  Our team works side-by-side with every other team to help bring commercial thinking into what they do and make decisions that support our strategic and commercial objectives.

The Commercial Finance Business Partner role is a great opportunity for an experienced Finance Business Partner to support growth and delivery of efficiencies in our core Education Partnership business unit across Australia and the UK. The primary purpose of this role is to be the trusted commercial partner for business stakeholders and executive team members in delivering to our strategic partnerships’ objectives.

The role will encompass business partnering, financial modelling/analysis and working collaboratively with the broader business stakeholders and broader finance team on a number of initiatives. The acquired deep knowledge on commercial performance will also support the monthly forecast and annual business planning process.

This is a proactive, commercial and strategic focused role and your day to day will include:

·       Working collaboratively with Marketing, Sales and Student Insights team in optimising decisions across the new student acquisition journey

·       Undertaking financial modelling/analysis to support strategic decisions and new business opportunities (organic or M&A)

·       Supporting broader stakeholders in formulating business cases

·       Working with key stakeholders to create short and longer term financial forecasts for the Education Partnerships business unit which feed into the monthly forecast and annual business planning process

·       Identifying opportunities for continuous improvement in current processes

·       Building deeper commercial knowledge and capability through the business

·       Coaching and mentoring other junior members in the team and support building a high performing, supportive and collaborative culture

This role will report to an experienced Commercial Finance Manager and suit a senior Commercial Finance Business Partner/Junior Commercial Manager who looks for a breadth of commercial exposure with a view that they will take on people management over time.

About You

To be successful in this role you will have:

• Strong communication skills and stakeholder management skills
• Ability to work in a high performing team and also autonomously manage own workload
• Strong financial and business development modelling skills (intermediate to advanced MS Excel skills)
• Ability to think creatively and apply different problem solving and modelling techniques (creating models from scratch is not required as the business has existing commercial models/ templates) 
• Ability to work in a fluid environment and manage competing priorities
• Experience of developing long terms plans and business cases
• Desire to grow and develop team
• Experience in the Education sector would be viewed positively
• Undergraduate degree (ideally Finance/Accounting/Commerce) and either part or fully qualified CA or CPA
• 3-5 years experience in commercial finance business partnering role

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If you are a self-started with strong desire to build long term value and passion to make a positive impact we would love to hear from you.

About You… 

You’re energetic, love to chat and genuinely a people’s person. You are always a step ahead of the rest and a self-starter who will make this role their own. A Entrepreneurial mindset, you relish being a mentor, a leader, who enjoys food & wine. You like Accor, are ‘relentlessly guest obsessed’. Everything you do, helps our guests feel welcome and valued, to give them the best experience possible.

The Role 

This is an opportunity to develop and execute the food & beverage strategy for the hotel and take full accountability for business goals. This position reports to the General Manager, collaborates closely with the hotel leadership team, and is responsible for Food & Beverage business, talent development, guest experience and maximising revenue and overall financial performance of the various venues;

• Small Holdings bakery café
• Bocatta Italian restaurant and bar
• Amber State taphouse
• In-room dining, mini bar and banquets

What you’ll be doing ?

• Designing, costing and implementing innovative menus incorporating both Accor standards and standalone venue positioning
• Owning, creating and driving revenue
• Maintaining Food, Beverage and wage costs in line with budget
• Staying aware of market trends on food and competitors
• Proactively setting, implementing and reviewing service standards
• Ensuing safety & hygiene standards & compliance across the food and beverage operation to achieve HACCP standards.
• Employee recruitment, training and development including - people succession planning for sustainable succes.