Job Title

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

An additional new role due to growth within the region has become available for a Clinical Application Specialist – General Imaging | Ultrasound, NSW to join our high performing team where your clinical experience as a sonographer within General Imaging | Ultrasound and a customer centric approach will be highly valued.

It is desirable that the successful candidate be based in Sydney however, applicants from across NSW are encouraged to apply. Reporting to the Clinical Application Manager – General Imaging | Ultrasound, you will work with a broad spectrum of stakeholders and customers to play a pivotal role in the ongoing success of our Ultrasound business.

Your role:

Providing clinical support throughout the entire life cycle of the relationship with both new and existing customers, you will work in partnership with Account Managers to deliver pre-sale presentations and demonstrations on the Philips Ultrasound portfolio including advanced imaging techniques. You will play a pivotal role in maximizing customer satisfaction, and elevating the efficiency of patient care, through providing effective training around the optimal use of our equipment once delivered / installed and handed over by Philips.

 Other key responsibilities

• Promote Philips Healthcare solutions during customer visits, product demonstrations, seminars, and trade shows.

• Train customers in applying optimal usage of the equipment delivered enabling users to follow clinical procedures and protocols to achieve best practice.

• Train / re-train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment

• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.

• Be aware and to manage at all times the quality and safety standards required by the company, including radiation protection, health and safety regulations.

• Supporting the business with input on configurations, working with the Account Manager, Clinical Applications Manager and Clinical Modality Sales Specialist to provide clinical feedback to assist in funnel management.

You're the right fit if:

• You have postgraduate studies in General Imaging | Ultrasound with ideally a minimum of 3 years in-depth clinical experience within a public and/or private medical imaging department.

• Experience with advanced imaging technologies, or imaging subspecialties is highly desirable.

• Previous experience in presentations and training or experience within a commercial environment will be highly regarded.

• Outstanding relationship building and communication skills with high levels of motivation, energy, and a drive to achieve results.

• The ability to travel across Australia, New Zealand and Asia Pacific as required.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

ServiceNow is looking for an Solution Sales Specialist to join our expanding Inside Sales team. The  Solution Sales Specialist will manage the market success of ServiceNow's Customer Workflow products. These products are built on our market-leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The goal will be to excel in this Inside Sales Role and earn a chance to be promoted into a Field Sales Role.

What you get to do in this role:

The Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory.

• Drive sales opportunities and business relationships with influential contacts within Commercial Accounts
• Focus on understanding an organization's plans and how ServiceNow solutions map to these
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams
• Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.)
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines, and press

WHAT YOU'LL DO

Working with the other Producers on xDefiant you will help in managing the game’s product development cycle including concept, scope, budget, pre-production, production, approval, quality assurance, code release, foreign translations and ports

• Ensures high quality by reviewing competitive product, evaluating design/technical/art documents and other creative materials, and creating quality tracking documents
• Communicates constantly with the development team
• Manages time efficiently by task prioritization, resource coordination, risk assessment and proactive problem solving
• Nurture the teams motivation to solve key performance issues and increase efficiency
• Collaborate and assist in any other assignments as directed by manager
• Creates and maintains short and long term roadmaps based on your feature as well as effectively communicating these to the key stakeholders

The Quantity Surveyor (Risk) primary focus is on the management and coordination of the risk management function, ensuring that all elements of risk to the project are identified, analysed, reported and solutions/mitigations developed and implemented.

The Quantity Surveyor (Risk)  reports directly to the Project Controls Manager and will be responsible for:

• Management and coordination of risk management to ensure effective project delivery to and to the highest industry standards, on time and within allocated budgets.
• Undertaking both qualitative and quantitative risk assessment to support informed and evidence based decision-making within the project.
• Perform QRA for cost and prolongation risk related to time activities.
• Building and promoting a risk-aware culture across the project which includes increase levels of awareness, understanding and commitment to risk management issues, facilitating risk workshops as required.
• Ensuring a program of individual and small group risk reviews and reports are completed to facilitate an accurate understanding of actual and potential risk exposures across the project and assisting in providing solutions and mitigations, including any required controls and actions.
• Completing risk reporting associated with monitoring project contingency and potential scope modifications made during the project.
• Updating the risk register to facilitate the management of the project risk profile.
• Providing subject matter expert advice to the project management team in relation to risk management.
• Coordinating and reviewing project status reporting and assisting with arrangements for key governance meetings.
• Supporting the project controls and contract management functions as required.

Turner & Townsend will provide an opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across Infrastructure projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In the Quantity Surveyor role you will have knowledge in:

• A natural relationship builder with excellent communication skills and strong technical expertise to ensure the supply chain is aligned with the rights and obligations of the head contract.
• Lead contract negotiations with client and various subcontractors.
• Measure the project works and submit monthly claims and disputes.
• Undertake quantity measurements, cost planning and quantity surveying as required.
• Liaise with internal and external stakeholders to deliver sound commercial outcomes.
• Ability to identify and implement value engineering initiatives and prepare Bills of Quantities.
• Prepare weekly and monthly commercial reports and plans.
• Strong commercial forecasting (including anticipated final account and cash flow).
• Agree Bill of Quantities rates and final accounts.
• Complete site surveillance reports and diaries and review contractor’s progress reports.
• Liaise with stakeholders i.e schedulers/planners, finance, risk.
• Help/Assist in reviewing monthly contractor payment claim submission for major contracts.

The role will allow you the opportunity to delve into your clinical expertise to educate, inform and advise the client, relevant stakeholders and your Cogent Team.

The work is very rewarding, all the while providing an opportunity to propel/grow your career to be working alongside a supportive team of experts. Further to that, you will have the opportunity to work flexibly as the role can be undertaken Full-Time or Part-Time, with hybrid working arrangements.

Duties include but not limited to:

• Support and care for clients with empathy and expertise to improve their personal health and wellbeing goals.
• Undertake coordination of supports and wellbeing services for a highly engaged and motivated client population.
• Review and advise on pathology and medical tests of clientele and its impact on suitability/capacity to performing their inherent workplace role safely.
• Discuss pathology and assessment results with candidates/clients and providing clinical advice (informed by evidenced based practice);
• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a treatment plans or other documentation as required.
• Support an internal team of Care Coordinators with clinical expertise and escalation.

Purpose of your role

You will play a critical role on our marketing team to drive growth, with a focus on the optimisation of the entire customer journey, to ensure our marketing activity drives our customer and commercial targets.

You will be pivotal in turning OFX’s client & behavioural data into insightful and actionable information, and ensure this information is acted upon by communicating effectively and proactively with stakeholders.

This is an ideal opportunity for an Analyst with an FP&A background looking to transition into a marketing function where you will influence commercial decisions. As a bridge between the worlds of finance and marketing, your passion for providing insights and consulting the business will see you dig deep into data sets in order to effectively story tell, providing ‘why, how and clear recommendation of ‘what’s next’. 

What you do

• Identify opportunities to drive market share, profitability, growth, channel strategy and customer engagement through marketing and customer insights
• Provide a portfolio view and regular reporting of customer and marketing metrics to drive visibility of key marketing performance indicators as well as actual performance to target
• Work with key stakeholders in the marketing team to size opportunities and support in the development of business cases, including modelling the outcomes and developing the full P&L – this includes marketing, customer engagement, product, UX, digital, website, CRM and data science teams
• Work closely with the Finance team to business case marketing initiatives and impact of incremental investment
• Assist the CMO with board reporting
• Continue to refine and expand our channel strategy across all mediums: SEO, SEM, display, social, PR, content, email.
• Monitor, analyse, and report on KPIs to ensure marketing initiatives are driving profitable short-term and long-term results
• Understand and validate that ‘data source-to-report’ is reliable, understandable and consumable
• Develop a program of continuous improvement through structured and measurable experimentation – insight-to-productionisation, including segmentation, data modeling and predictive analysis
• Use web analytics and business intelligence tools such as Google Analytics or Data Studio to develop dashboards that understands our customers and exploit those insights in campaigns
• Ensure customer data is strictly used in accordance with OFX’s legal and regulatory requirements in the markets it operates in
• Think strategically, analytically and creatively about new ways to reach customers and increase relevance
• Provide pre and post campaign analysis to determine opportunities or realise uplifts.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Awareness departmental targets and strive to achieve them as part of the team.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Purpose of your role

We seek a proactive salesperson to lead large, complex, and solution-focused opportunities within the A&NZ markets. The Enterprise/Strategic Alliance focuses on partnering with established businesses who wish to expand their core offering to include FX as part of their CVP. This is an existing role with an established pipeline that will provide the right person a fast start to come in and make an impact quickly. To provide an insight into our recent developments of Strategic Alliances, see the link here.

Our core focus is within the embedded finance market, with key segments of

1. Financial Services, for example, tier 2 ADIs or trade finance lenders and
2. Payments Platforms, for example, accounting or equity platforms and embedded finance markets.

You'll work closely with our leadership team, senior decision makers and directly with the human lead dealing team to activate new consumer clients, taking ownership of our success and driving revenue to new heights. This is a chance to showcase your sales skills and be at the forefront of OFX’s growth.

What you do

• Use your sales expertise to convert and activate existing strategic partner opportunities on a quarterly basis within the existing pipeline.
• Scale the opportunities by efficiently developing and executing plans to onboard consumer and corporate clients via partnerships.  This is underpinned by continuously expanding and maturing the program and scaling our success to new heights.
• Showcase your sales skills by presenting and explaining OFX's value proposition, products, and services to potential partners and clients, driving success and growth.
• Collaborate with our Operations, Compliance, Technical and Product team to stay ahead of ahead of the curve.
• Exceed KPI targets with your commitment to success, track and record your activity on accounts, and use your skills to support closing deals, driving success and growth for our team.
• Demonstrate the ability to collaborate with all levels of leaders across the business and various levels of the sales cycle to develop a valuable portfolio.
• You will also have the ability to leverage your existing network to develop/sign direct referral partnerships that are more tactical in nature but provide a higher commission. 

Purpose of the role

This role will be critical in delivering OFX’s e-commerce growth strategy. Reporting to the Head of Corporate Australia, this role will lead OFX’s direct and third-party acquisition efforts in region. Responsible for leading OFX’s ecommerce portfolio expansion, success in role will based on targeting and winning new to business relationships.

The primary objectives of this role include;

• Proactively lead the expansion of OFX’s e-commerce portfolio.
• Scale and activate OFX’s existing online-seller and marketplace partner network.
• Identify, qualify and acquire corporate clients who sell globally either through their own channels or via a globally approved marketplace.

What you do

The role consists of qualifying partner and prospects from the mid-size business segment (SME & ecommerce partner network). You will focus on driving awareness and consideration of OFX’s value proposition through new and existing partner networks as well prospecting and winning directly with end user corporate clients.

• Present and explain OFX’s valuable proposition, products, and services to partner with potential customers.
• Grow new revenue for the A&NZ business by establishing new partners. You will be assigned an annual target with quarterly milestones
• Actively engage and lead prospects through the pipeline and grow through to matured revenue generating accounts
• Collaborate with OFX’s broader operations team to stay updated with new and existing compliance regulations, legal adjustments, product advancements and distribution channels.
• Attend industry functions, such as association events and conferences; provide feedback and information on market and creative trends.
• Intelligently researching, identifying, and tracking new leads and e-commerce opportunities
• Develop and execute partnership and sales strategies to help us reach our product and commercial objectives within the e-commerce vertical

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

Situated in the Business Analysis Practice, the Business Analyst has two main priorities:

• Supporting the Senior BA/Product Owner/Business Owner/Sponsors to ensure that business needs and solutions options are understood
• Ensuring the product/platform/project team have a shared understanding of the requirements, through written and verbal communication.

Key Accountabilities and Responsibilities

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

Situated in the Business Analysis Practice, the Senior Business Analyst has two main priorities:

• Supporting the Product Owner/Business Owner/Sponsors to ensure that business needs and solutions options are understood
• Ensuring the product/platform/project team have a shared understanding of the requirements, through written and verbal communication.

Key Accountabilities and Responsibilities

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Opportunity:

Working out of our office based in Sydney, the Sales and Business Development Associate will focus on developing new business and ensuring growth of new accounts to achieve sales quota. The Sales and Business Development Associate has a significant revenue impact on the company and will have a sales quota. The Sales and Business Development Associate will use the resources given to meet corporate sales objectives and maintain customer satisfaction. It will be important for the successful candidate to execute on the company's end user pull-through strategy in each of our target vertical markets by applying solutions selling techniques for their end user customers.  Working with end users to successfully sell March Networks solutions should account for 70% of the Sales and Business Development Associate’s time.

The Sales and Business Development Associate will often act autonomously due to time zone differences in the ANZ region; therefore, good business acumen is imperative in this role.

Duties and Responsibilities:

·       Have direct contact and relationships with key end-customer accounts in the territory to convince the decision-makers and influencers that March Networks is the provider of choice

·       Demonstrate products to prospects and customers as part of the sales process

·       Recruit new Certified Solution Providers (CSP) as needed

·       Structure and manage relationships with new system integrators, strategic partners and end users

·       Set short term and long term sales strategies

·       Maintain and analyze list of regular prospect and customer calls in Salesforce CRM

·       Work closely with local Sales Engineer to design needed customer solutions and create demand for solutions with customers and partners technical staff, IT, and networking, and cybersecurity teams

·       Maintain prospect and customer records to help in preparing sales forecasts, market analysis and assessing competitor activity

·       Submit weekly (or as and when required by your manager) reports pertaining to sales activity, potential sale opportunities and market trends

·       Submit monthly commit forecasts

·       Give constructive and quantitative information to help in maintaining product manuals, sales manuals and pricing schedules.

·       Provide information to customers regarding products and applications

·       Maintain knowledge of industry trends through trade publications and relation information

·       Participate and assist with trade shows, conventions, customer functions and industry wide affairs as needed

·       Maintain knowledge of the March Networks product line and competitive product lines

·       Work and cooperate with all sales, customer service, technical and management personnel

·       Continually assess the ROI of all sales activities

Qualifications:

·       Bachelor’s Degree

·       5+ years’ experience in BDR, Inside Sales or Customer Service role

·       Technically adept with desire to learn consultative skills

·       Experience selling and providing solutions for numerous business and technical clients

·       Experience with end user sales

·       Excellent written and verbal communication, listening, and negotiation skills

·       Ability to articulate complex technical information to customers

·       Demonstrated presentation skills

·       Goal oriented, with a proven history of meeting or exceeding sales goals

Assets:

·       Experience in Retail, Financial and Commercial Industrial sales

March Networks is an equal opportunity employer and supports a diverse workforce.

To Apply:
Please click on the link https://apply.workable.com/march-networks/j/45BB801A04/apply to submit your application. 

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

Lyka is in a growth phase and we are actively looking to fill the position of a Data Analyst. This position is pivotal for our operations as it involves identifying unique opportunities for expanding our customer base as well as uplifting the analytical capabilities of our growth focused teams.

What you will do?

Explore Growth Opportunities and Architect the Lyka Growth Model: Dive into data to unveil growth possibilities using proactive insights and develop metrics to influence team rituals and decision-making.

Data Collaboration and Analytics Leadership: Work collaboratively with the Engineering team and stakeholders for seamless data capture, transformation, and storage, taking charge of ad-hoc analytical products and projects across the business.

Data Integrity and Automate Success: Ensure clean and normalised datasets by tackling data integrity challenges and build automated models on large datasets to measure results and predict outcomes.

Data Empowerment: Promote data enablement throughout the Lyka team, spreading the magic of meaningful insights.

Boasting 2+ years of experience in a data-centric role, you thrive in fast-paced, changing environments.

Your experience includes delivering insights, partnering with growth-oriented teams, and understanding the art of experimentation.

While experience with data tools is a plus (our current stack is BigQuery, dbt (core), Tableau, Hightouch and PopSQL), eagerness to learn is equally valued in our dynamic environment.

You wield strong data visualisation and foundational data skills, with an excellent understanding of databases and proficiency in Tableau.

Possessing at least intermediate SQL skills, you approach your work with a meticulous eye for detail with.

And with entrepreneurial, self-starter mindset, you're ready to join the data adventure at Lyka.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

We are actively looking for Infrastructure Manager for a permanent position. This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.

Responsibilities:

• Develop and implement an IT strategy / roadmap in alignment with the company's overall goals and objectives.
• Manage the IT budget, including identifying cost savings and optimization opportunities.
• Oversee the design, implementation, and maintenance of the company's technology infrastructure, including hardware, software, and network systems.
• Monitor, maintain, and optimise the current IT infrastructure.
• Optimise the existing IT infrastructure, networks, cloud, cyber security, and end-user computing.
• Lead a small team to manage and deliver the IT technical infrastructure stack.
• Stay up to date with the latest technology trends and best practices, and recommend new technologies and approaches that can improve the company's IT operations.
• Manage networks and computer systems in the organisation to ensure optimal performance.
• Manage and Maintain Active Directory and Cloud Applications.

Requirements:

• Minimum 10 years of IT experience, with at least 2 years in people leadership and at least 5 years in management of on-prem and cloud.
• Hands-on technical experience with M365, AWS (Preferably), and Networks.
• Strong Infrastructure background (Servers, Storage, Virtualisation).
• Managing a team of two Senior System Administrators and External Vendors.
• Strong experience with Endpoint Management solutions (Windows SCCM, Intune, Endpoint Manager, etc).

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

The Local Project is Australia, New Zealand, and North America's fastest growing design publication, celebrating extraordinary local design to our global community. With a focus on uncovering and understanding the impact that design makes on everyday experiences, The Local Project celebrates honest and human-centred design through premium print, digital, editorial, video and social content, with over 100,000,000+ impressions per month across our owned, operated and third-party platforms.

Role Introduction...

As Senior Graphic Designer your responsibilities will include working on every aspect of our creative outputs whilst helping mentor and coach the wider design team.

Some of the things you'll be working on...

- Digital content creation for web and social media: designing and managing assets for our website and social media channels including EDMs, social media content, web banners (static and animated) 

- Delivering high-quality design for print collateral and our tri-annual print publications: The Local Project, The Commercial Project, The Local Marketplace 

- Creating and managing documents and presentations for clients as well as internal use 

- Working collaboratively with the wider design team to deliver outputs on time and to brief 

Experience you'll need... 

- Proven experience as a Senior Designer, ideally with a minimum of 2+ years operating at a senior level

- Advanced skills across the Adobe Creative Suite, particularly Adobe InDesign, Photoshop and Illustrator 

- Intermediate knowledge of After Effects and Premiere Pro 

- A strong portfolio of work across web, print and social media channels

- Previous experience in magazines highly regarded, as is knowledge or interest in architecture

Application process

At The Local Project we believe that skills and potential come in various forms. Don’t be discouraged if you don’t meet every single requirement in our job posting, we recognise that every candidate brings a unique set of skills, experiences and perspectives. We’re interested in potential, enthusiasm and dedication to your craft, as well as your experience, so if you believe you can make a meaningful contribution then we encourage you to apply. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of any race, sexual orientation, gender, age or ethnicity, and those who are culturally or linguistically diverse, gender diverse, neuro-diverse or living with a disability.

The Role:

We are on the hunt for a customer experience focused, motivated, problem solver to join our fast-growing team. Reporting into the Claims Administrator - Team Leader, you will act as a second line of support for our external Call Centre, as a Claim Administrator.  The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies.

This is a brand new role, with great growth potential and exposure to our clients, in addition to our nationwide Repair Networks and large Australian Manufacturers. 

PLEASE NOTE: This is a hybrid role and our office is located in Melbourne, Australia. You will be required to come into the office 0-3 times a week. 

What Makes This Role Unique?

• Your work will directly impact the customer experience - providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
• You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience.
• With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

We're Looking For Someone Who:

• Is passionate about the delivery of high quality customer service experiences - both in written and verbal scenarios.
• Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem solving skills.
• Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

Key Responsibilities:

• Support our Customer Experience Team / Call Centre partner with Escalations and Approvals following our Business Rules and Authority Limits. Undertaking timely and accurate responses to escalated customer complaints and disputes.
• Provide regular updates on Case Management to stakeholders on open Service Requests within agreed Service Levels - working closely with Manufacturers and Authorised Repairers to obtain updates on repairs status, estimated time frames and parts availability.
• Work closely with Manufacturers to obtain replacement resolutions for faults that are deemed a Major Failure under the Australian Consumer Law.
• Maintain an email in-box for all client and customer escalations, and respond within agreed Service Levels.
• Processing of reimbursement payments for Consequential Loss and other Good Will compensation resolutions.

Please note that this is a Sales and Marketing role

We are a member of Accor, led by industry experts and now a rare opportunity has arisen to join our leadership team as our Commercial Director. This role will take full accountability for the strategic marketing, business development, forecasting, sales, and distribution. You will lead a highly engaged and capable team therefore significant leadership; motivational and empowerment expertise is required along with the ability to engage across a variety of customer dynamics.

As a member of the Executive Committee, and alongside other capable executives, you will be leading and guiding the implementation of the loyalty and marketing strategy, brand development and positioning in highly competitive and evolving market. It will be required that you bring extensive knowledge of the customer group, competitor landscape and are able to translate market insights into a highly compelling end user offering.

Reporting to the General Manager, our Commercial Director is responsible for total revenue including group and transient rooms, group food and beverage, meeting room hire and other revenues, as well as assisting and actively participating in yield management strategies and serves as an advisor to the General Manager on business intelligence. The successful candidate will be driven, proactive, strategic and a self-starter who will endeavor to make their mark and make this role their own.

You will be guiding the technical development of our game security measures, protecting the game client from hacks and exploits, hardening the code and data running on the player’s PC, and developing a secure infrastructure and server ecosystem for our players. You will be the technical leader, driving a team holding the player’s connected experience as the core of its mission, ensuring that players compete on a level playing field.

WHAT YOU'LL DO

• Secure the game client and its interactions with the game servers
• Collaborate with the networking team to harden and optimize network traffic
• Investigate exploits and cheats happening in our game and others
• Guide engineers to develop world class security systems and practices
• Educate content creators and gameplay engineers on how to maximize game security
• Coordinate with the production team, curating the security roadmap and direction
• Maintain and extend documentation on security best practices

Keeping out the cheaters and making the game environment fair for everyone is an important and a rewarding struggle. We want to give people the chance to show off their skills without having to contend with players running aimbots.

We are looking for a Gameplay Security Engineer to work with us on XDefiant, a new multiplatform online multiplayer action game. The game is a free-to-play, fast-paced arena shooter that combines intense combat with personalized loadouts and specialized factions, as teams battle for domination.

You’ll be working to make the game client and servers are as secure as possible, so we can ensure that our users get the best, fairest game experience possible. Working to make sure the game server data is secure and validated, blocking game exploits, and helping create the best possible play environment. You will work with a small, collaboration-oriented team where you will have the opportunity to contribute in meaningful ways. 

­­WHAT YOU'LL DO

• Analyze the game ecosystem for exploits
• Ensure that server logic and server-client interactions are secure and validated
• Work together with the networking team to harden and optimize network traffic
• Maintain and extend documentation on gameplay security best practices
• Self-manage programming task schedule updates and collaborate with production team
• Ensure that your code meets the team's coding standards to deliver high quality and maintainable code 

Keeping out the cheaters and making the game environment fair for everyone is an important and a rewarding struggle. We want to give people the chance to show off their skills without having to contend with players running aimbots.

We are looking for a motivated and experienced person to work with us on XDefiant, a new multiplatform online multiplayer action game. The game is a free-to-play, fast-paced arena shooter that combines intense gunplay with personalized loadouts and specialized factions, as teams of gunfighters battle for domination.

You will be entrusted with protecting the game client from hacks and exploits, hardening the code and data running on the player’s PC, and blocking people who want to cheat the system. You will be an essential part of a team holding the player’s connected experience as the core of its mission, ensuring that players compete on a level playing field.

WHAT YOU'LL DO

• Secure the game client and its interactions with the game servers
• Integrate and maintain external anti-cheat tools and services in the game engine
• Investigate exploits and cheats happening in our game and others
• Collaborate with other engineers to improve the game’s security
• Educate content creators and gameplay engineers on how to maximize game security
• Maintain and extend documentation on security best practices

The Staffing and Capacity Manager fulfils an essential need for two parties: the internal person seeking a new project opportunity and the project or account looking for extra hands. They play an intrinsic role in finding the right people for the right job at the right moment; creating a bridge over the gap that once existed between two parties who needed each other. This is why they are so important at Publicis Sapient 

You will partner closely with the Managing Directors, and leaders in our company to help plan, forecast, source and ensure we have the right mix of people available across Publicis Sapient Australia to fill client demand. 

The Staffing function involves assigning people to specific projects and monitoring this involvement in relation to project and business priorities.  This role also works with Hiring to source contract and permanent staffing and ensure resourcing aligns with client deliverables. Key Performance Indicators include Billable Utilisation, Staffing cost to Revenue and the effective management of non-billable time.  

Your work will help us to ensure that our People and Revenue costs are in balance: one of our key business indicators. In meeting this objective, you support the growth of our people and the business by anticipating, effectively planning and managing project allocations.  This role is essential in creating a great experience for our teams. 

Capacity planning and forecasting
•    Owns and drives capacity planning function in Australia
•    Integrates Australian reporting into APAC region and global
•    Participates in regional capacity planning 
•    Works to achieve unfilled demand objectives
 
Staffing 
•    Owns and drives staffing function in Australia
•    Works to achieve billable utilisation and people costs objectives
•    Provides insights to, and manages inputs from, all stakeholders to ensure time tracking and data integrity to produce accurate staffing reporting to effectively manage our business
•    Manages weekly staffing meetings to coordinate actions nationally
Workflow process and internal communications
•    Apply principles of change management to ensure that general workflow process is understood and adhered to
•    Anticipates challenges and risks to project support, and proactively identifies solutions and recommendations for leaders to take
•    Works to improve the training materials and process particulars 
 
Mentoring and team building
•    Works with the People teams, locally, regionally and globally to drive achievement of capacity management, People and Business Strategy objectives
•    Works with other members of Australian LT to ensure capacity planning and staffing functions are aligned with company purpose and work focus
 

• Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people 
• Strengthen your skills at the intersection of brand/consumer, business/purpose and digital/social PR with a key focus on innovation, big brands and the technology sector 
• Be inspired working on the world’s biggest brand campaigns executing on enviable campaigns in travel/tourism, technology, retail and big name consumer and corporate local brands
• Collaborate with teams across Thrive’s AU/NZ network

Your Opportunity.

As an ambitious Account Manager at Thrive you will play an important role on some of the agency’s most prestigious and highest profile brands in the world along with a local portfolio of accounts. This is a great opportunity to learn and grow with one of the region’s most revered public relations agencies sitting at the intersection of digital, consumer/brand and business/purpose PR, and working across the agency’s network of offices in AU & NZ. 

• You will work with some of the world’s biggest brands in tech, travel and tourism, automotive and more ~ Thrive has an unrivaled portfolio in Australia representing gaming giant Ubisoft, GoPro, ASUS, LEGO, Cisco and others including travel and exciting launches and conferences
• You will have the opportunity to be a part of a team of specialists executing creative and strategic communications and being involved with all aspects of execution and client servicing. 
• You will have the platform to step into challenging new opportunities as they arise across the agencies putting your hand up for passion projects and new business efforts
• Ability to work from other AU & NZ offices temporarily or longer term

Team & clients.

In this role you will work with and learn from some of the smartest  PR & social consultants in the country while contributing to a number of clients who respect and value the work we do. You love multitasking and are driven to successfully lead and manage the day to day running of accounts. You are exceptional at proactive team communication, spontaneous with ideas, a solid writer and will invest time growing your local media network and leveraging the extensive community around Thrive. You love keeping your finger on the pulse with daily news, business and brand news in Australia, love researching and flexing your muscle in media relations and supporting on business development. You love the thrill of delivering high profile events with influencers and integrated social/digital and are curious to learn more about evolving communications methods. You will love ideating and learning how to dial up your creative skills. Most of all, you love being in the detail and part of an exceptional team!

Learn, grow and make enviable local business contacts.

You’ll participate in ongoing learning and development opportunities delivered across the agency including Thrive’s industry first Tech Academy.

You will be thirsty to learn and grow from not only exceptional people around you, but from your clients who will provide unrivaled opportunities on a global and local scale. And, doors will open for you with new contacts and networks as you leverage Thrive’s first-class reputation. 

Your experience, approach & impact.

• 5+ years of experience in an agency, media or inhouse communications role 
• You share our values : you’re passionate, accountable, curious, of high integrity and you thrive on collaboration with a #OneTeam approach. 
• You are positive, have an energetic approach to your work and are a natural problem solver
• You have engaged in some media relations work and understand the media landscape and social media landscape in AU. 
• You hustle internally and externally to get the job done for your team and clients.

This is Thrive. 

Culture is everything. It's a reason why we have a 100% return rate by working parents, have 89% retention of retainer clients, have had consistent leadership for more than two decades, embrace diversity in our workplace and have a myriad of Thrive team and client 'boomerangs'. Thrive has a clear vision and mission to deliver impactful work and we have grown by continuing to diversify and be early adopters of technology and global trends. Thrive is not a ‘hot then not' agency. We are not an ad agency trying to be earned and PR specialists. We are uniquely Thrive helping our people, brands and community to do just that. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands including Blackmores, LEGO, ANZ Group, Temple & Webster, Cisco, Australian Food & Grocery Council, News Corp, Tinder and Harley Davidson.

Thrive values work-life integration including hybrid flexible working (Mondays and Fridays work-from-home) and delivers many benefits including an additional annual wellness leave day, work from any location rotations, Thursday team meet ups, early Friday knock-off, various bonus options and more.

Visit us here for more information - @thrivepr /  www.thrivepr.com.au

CVs to [email protected].