The Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to ServiceNow or our customers. This responsibility includes collaborating and partnering with the entire organization to drive action and foster growth. As a member of the Global Technical Support team, the Major Incident Manager is both technically competent and business oriented. The Major Incident Manager must able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed. At all times the Major Incident Manager will ensure:

• Drive incidents to resolution and ensure accurate and timely customer and executive level communications.
• Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
• Ensure that incident management processes are followed and that incident post mortems are completed to capture process deviations and areas for improvements

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we are a team of 200+ pet-obsessed people, and we're continuing to grow. These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Role

Lyka is growing and we're looking for a hands-on marketer to join our pack! You could be working client-side or at an agency and will have experience in several marketing disciplines such as brand, events, PR and strategic partnerships.

In this role, you will have the opportunity to work on and lead a diverse range of projects including events, product GTM coordination and partnerships. The role works closely with Lyka’s in-house creative team as well as cross-functional teams such as R&D, Product and Partnerships. If you have a growth mindset, and love the implementation process, this role could be a great fit for you!

What will you do?

• Drive the implementation of the brand strategy, including liaising with internal teams and external agencies or stakeholders.
• Identify and seek out unique PR opportunities, which may include writing press releases and gathering information from various areas of the business. This includes, but is not limited to, applying for relevant product, business and people awards.
• Drive strategic partnerships with key opinion leaders.
• Take ownership of discrete brand-related projects with support from our Senior Brand Marketing Manager and Head of Marketing.
• Build Lyka’s brand activations and trade show strategy, including execution of the strategy and cross-functional project management of relevant projects.
• Live and work in accordance with Lyka’s values and principles at the workplace.

Some ’nice to have’s:

• Relevant tertiary qualifications.
• 3+ years' experience in a broad hands-on role within a direct-to-consumer start-up/scale-up or agency environment.
• PR campaign experience.
• An understanding of brand measurement and analytics.
• Basic budget management experience - experience managing costs and an understanding of the impact on the bottom line.
• Project management experience.
• Strategic thinking, and an entrepreneurial approach toward seeking big ideas.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we are an official B.Corp while also being Australia’s only non-negative and plastic-negative pet company. We’re always looking at ways for us to improve our sustainability practices to ensure we care for the health of our dogs, ourselves and our planet.

• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.

• 12 weeks of paid parental leave for primary and secondary carers, a longside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.

• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible hybrid working: we aim to be in the office 3 days a week to get our best work done with our colleagues and furry friends. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.

• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!

We are committed to building inclusive and diverse teams  

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Job Title

Job Description Summary

Job Description

At Cushman and Wakefield we believe a career in real estate is both a rewarding and important role.

If you have an interest the experiencing the many and varied roles in real estate, our Trainee program can help you start that journey.

Out traineeships comprise a twelve-month employment and education training program, where trainee’s both undertake paid employment and work towards gaining industry recognized qualification. During the program period, we allow you time for study in an equivalent Certificate IV qualification while you undertake two rotations within the account business line.

Job Summary:

The Trainee Coordinator will undertake rotations across the various contract service lines, and both learn and support the management of the contract. The role will have interactions with Cushman and Wakefield team members, our client and external service providers, relevant to the area of rotation.

About the role:

• Support team efforts in delivering client services effectively.

• Handle data collection, validation, management, and reporting.

• Provide administrative assistance as required.

• Attend meetings and forums as necessary.

• Ensure tasks are completed on time with consistent quality.

• Follow company policies, prioritize safety, and comply with environmental standards.

• Uphold Cushman & Wakefield's values and understand its offerings.

Skills and Experience:

• A keen interest in the built environment and the services within this property industry.  These include facilities management, lease and property management, finance, procurement, health & safety, and sustainability.

• Some previous experience working in the property industry (e.g., work experience, paid/unpaid part time role)

• Volunteering experience or similar space desirable

• Intent to commence a tertiary qualification that is applicable to the services provided by Cushman & Wakefield

• Competent with MS Office (Teams, Word, Excel, PowerPoint)

• Work Location: predominantly office based, with allowance for flexible location working.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company

• Career development and a promote from within culture

• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.

We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Do you know how it feels to help others and be a part of a team that is revolutionising an industry? We are not just looking for someone who wants a job but someone who is genuinely passionate about furthering their career in a growing company.

Working at Ultimate Performance (U.P.) means a singular focus on mastering your craft as a personal trainer. No, selling, no prospecting for clients on the gym floor, we take care of that for you. Results and client outcomes are what count, not chasing sessions.

Every single person in any position of authority within the personal training team started out as a junior PT at Ultimate Performance, just like you. Imagine that your manager, your managers manager and so on have all walked in your shoes. Our goal is to develop you through our educational framework to be a part of this growing story as one of our future stars.

In your first year with U.P. you will receive over 200 hours of individual education time working with your mentor and leadership team to help you master your craft on your path to becoming a world leading personal trainer. All while getting paid a salary, not solely “eat what you kill”, do sessions or go hungry. To allow you the opportunity to focus on what matters, client results.

U.P. is the only international Personal Training business in the world. We are widely regarded as the fitness industry’s leading Personal Trainers from providing the most consistent high-level results, life changes, and transformations time and time again.

We are looking for individuals who can demonstrate:

• That you are not frightened to reflect inwards and examine your motives.
• That you seek out and continue to learn from your own mistakes.
• An investment into others.

• Ambition and persistence in your desire to better yourself.
• A genuine passion for resistance training. We are looking for individuals who can demonstrate:
• Ambition and persistence in your desire to better yourself.
• A genuine passion for resistance training.

So, if you are interested in a role that will allow you to:

• Work alongside some of the leading trainers in the fitness industry as a team.

• Work in a culture where results – not numbers – are the name of the game. We take care of the sales and marketing, so you have the time focus on what matters as a trainer.
• Take part in a full education program while also being provided your own mentor.
• Deliver personal training through our own company app, while we continue to work behind the scenes to revolutionise the technology available to use as a Trainer.
• Be pushed to never accept anything less than your very best.
• Be provided with the possibility to travel around the world.

Then hit APPLY today to be considered and discuss further with the U.P. team!

Salary: $36.29 - $47.19 per hour

U.P. does not provide Personal Trainer qualifications and so requires all applicants to have already attained their Cert 4 qualification in Personal Training, or equivalent qualification.

Please note that all U.P. Trainers need a valid right to work, therefore we ask queries around this within the application process to determine whether sponsorship consideration is required by Ultimate Performance. It poses no potential limitation to your application.

Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application. You can find out more about how we use your data during our recruitment process here: https://ultimateperformance.com/terms-conditions

* Hours: full-time, including early mornings and late evenings in your first year of service.

We have been made aware of fraudulent entities around the world claiming to represent Ultimate Performance. We will never request your bank details within an application or request an exchange of money to apply for a role at U.P. If you see a role advertised for Ultimate Performance requesting payment or to provide bank details then please DO NOT apply via that channel. Please do not hesitate to contact us directly if you have any concerns.

Who are we?  

Humanforce provides the market leading, employee-centered, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

Who you are?  

This team is a feature enablement team. You will work on features that span across multiple domains and hard problems that often otherwise fall through the gaps. Think architecture upgrades, API modularisation, data modelling and layer changes! You'll work closely with our Principal Engineer and Engineering Manager, alongside our newly formed team.

If you are passionate about solving problems that aren't (as such) features but more so developer tooling and experiences that improve the overall scalability of our products, then this could be a perfect role for you!

What you’ll do?

• Full Stack Development: Write high-quality quality maintainable and readable code across our services. Contributing to the team's incremental feature delivery in an Agile environment.
• Pair and Learn: Program side by side with team members on tough problems, and clarify understanding with insightful code reviews.
• Tackle Tech Debt: Dedicate time to uplift legacy areas of the codebase, keep on top of configuration and stop dependencies from going stale.
• Performance Tuning: Monitoring and responding to solve scaling, security, and performance issues as the system evolves to meet its changing needs
• Code Quality Enhancement: Elevate our codebase's quality by crafting Unit, Module, and Functional automated tests.
• Bug Resolution: Identify and resolve bugs and defects to maintain a seamless user experience.
• Scrum Involvement: Attend scrum ceremonies and actively participate in shaping our technical Roadmap
• Promote Best Practice: Provide recommendations for process improvement and technical innovation.
• Documentation and Workshops: Create documentation and deliver workshops to share knowledge on delivered features

What you’ll need?

• A deep understanding of .NET, covering both Framework and Core, showcasing your expertise.
• A strong command of Entity Framework, ensuring efficient data interactions.
• An affinity for Angular Version 13 and beyond
• A keen grasp of SQL Server, Version 2019 and newer, for effective data management.
• An adventurous spirit ready to navigate the world of Amazon Web Services (AWS) fearlessly.
• A curiosity for application toolchains, experience with package managers, especially upgrade processes desirable.
• A process-driven approach capable of creating workflows and automation with your DevOps skills.
• An eye for testing using your prowess in automation tools like PyTest and Selenium, to turn time-consuming manual tests into automated release confidence.

Our values  

• We are bold  
• We are all in  
• We are customer-obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to IntelliHR learning
• Perks and rewards through Bonusly and Thrive 
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed Negotiate and obtain collection of customer excess including appropriate education of payment options Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 7am to 3pm.

We’re looking for an Account Executive, SMB to join Procore’s Sales team. In this role, you’ll apply an understanding of Procore’s products, sales methodology, processes, prospecting techniques, and customer base while selling to small and medium business accounts in Australia and New Zealand.

As an Account Executive SMB, you’ll focus on companies that can benefit from Procore’s world-class project management tool for the construction industry. The primary function of this position is new account acquisition, where you’ll grow revenue with an emphasis on new product sales to our customer base. This includes cold-calling, prospecting, qualifying, conducting product demonstrations, solution selling, negotiation, execution of service agreements, and closing.

This position is based in our Sydney office. We’re looking for candidates to join us immediately!

What you'll do:

• Timely follow-up and qualification of new prospects from either inbound leads or customer requests generated by marketing
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Develop and execute prospecting plans for territory development to establish rapport, build relationships, and create opportunities
• Collaborate with cross-functional peers and third-party partners to propose a tailored solution that meets the needs of prospective customers
• Network and research accounts, identify key players, generate interest and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Achieve or exceed monthly and quarterly targets
• Obtain referrals, and references by applying an understanding of the unique requirements of your customers

What we’re looking for:

• BA/BS or equivalent experience preferred
• 2+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales and/or outside sales-based selling model
• Proven ability to communicate effectively via telephone and email with customers
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Proficiency with Google Suite products and online collaboration tools
• Experience with CRM and opportunity management systems, specifically Salesforce.com\
• Proven ability to develop and manage pipeline and forecasting

What you get to do in this role

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

An exciting opportunity has become available for a Director Digital & Ecommerce, Pacific to join our team. This role will be based in Sydney and will be reporting directly to the VP Commercial, MEA with SVP Digital & Ecommerce, MEA APAC as the role’s matrix manager. The primary mission of this role mission is to elevate the digital performance of all hotels within the region. You will play a pivotal role in driving revenue growth, optimizing channel strategies, ensuring rate parity, and championing best practices defined by the Digital & E-commerce Centre of Excellence in MEA APAC. Your influence will extend across various stakeholders, and you will serve as the foremost advocate for digital and e-commerce excellence throughout the MEA region. 

Getting to know the role and your responsibilities: 

• Channel Mix Strategy: Develop and execute a comprehensive channel mix strategy, emphasizing direct web and indirect web contribution, to maximize revenue for all hotels in MEA. 

• Best Practice Adoption: Ensure that all hotels within the region adhere to digital and OTA best practices established by the Digital & E-commerce Centre of Excellence in MEA APAC. 

• Pricing and Rate Parity: Oversee hotel pricing strategies to align with Accor's overall strategy and ensure rate parity across distribution channels. Monitor the Distribution Health score to optimize opportunities for direct channels. 

• Stakeholder Engagement: Collaborate effectively with internal stakeholders, including Commercial Directors, Vice Presidents of Operations (VPOs), General Managers, and in-hotel commercial team members, to align digital strategies with business objectives. 

• OTA and Partner Connectivity: Serve as the primary point of contact and support for hotels regarding OTA relationships, account management, and marketing activations. 

• Voice of the Centre of Excellence (CoE): Act as the key spokesperson for the Digital & E-commerce Centre of Excellence, representing its interests and promoting its vision throughout the MEA region. 

• Training and Development: Curate and deliver comprehensive Digital & E-commerce training programs to educate and empower relevant stakeholders across the region, including property-level teams. 

• OTA Relationships: Cultivate and maintain direct relationships with all pertinent OTAs, both locally and across the MEA region, to optimize collaboration, run campaigns and drive channel performance. 

• Standards Implementation: Ensure the regional and global digital and e-commerce standards set by Accor are consistently implemented across the entire portfolio of hotels within the MEA region. 

An exciting opportunity has become available for a Director of Marketing & Guest Experience, Pacific to join our team. This role will be based in Sydney and will be reporting directly to the SVP Commercial, Pacific. This role is responsible for driving operational excellence and performance of Brand and Guest Experience KPI’s for Pacific. The position is responsible for defining strategies to improve brand compliance, guest quality metrics and hotel performance across all related KPI’s. The role will lead the deployment of all marketing and guest experience projects within the Pacific region. The position will lead a team of in-country Marketing & Guest Experience performance teams and will interact closely with MEAPAC Brand Management and Marketing Specialist teams. This role is also responsible for defining, co-creating, and executing the strategy for training of new hotels and ongoing learning and development of our operating network. 

Getting to know the role and your responsibilities: 

Brand Marketing 

• Manage a team of in-country Marketing Performance teams, driving achievement and operational excellence across all related KPI’s.  

• Drive regional performance of Brand Audits and related action plans, being fully conversant of brand audit criteria across Premium, Midscale and Economy brands (LQA, BARE). 

• Co-create Learning & Development plans for hotel marketing talent. 

• Act as the lead for marketing support for Operations, Commercial and support teams. 

• Coordinate rollout of brand programs in Pacific, with the support of Marketing Specialist teams.  

• Create guidelines for onboarding and support of hotel Marketing teams. 

• Directly manage a portfolio of hotels, fully supporting the Marketing & Guest Experience functions for this perimeter. 

• Support Brand Marketing Specialist teams on F&B, Development and Design & Technical Services product & design queries 

• Be fully conversant with ALL and individual Accor brands, their standards and their DNA and ensure that the brand integrity is retained in all communications and key identity elements, managing brand compliance with the field to grow our brand equity. 

Guest Experience  

• Drive regional performance of all Guest Quality metrics, including RPS & NPS.  

• Monitor and drive use of systems and tools, including I-Auditor, ACDC, Pulse. 

• Manage a team of in-country Guest Experience teams. 

• Facilitate refresher training for in-country Guest Experience teams, and hotel teams.

Your Career

This role will report to the Head of Unit 42, JAPAC. The Executive Assistant will be responsible for executive administrative duties, aligning with company priorities and managing executive staff.

Your Impact

• Engage in complex communication and calendar management at the executive level including
  • Drive and track executive-level communication activities, such as (but not limited to) - All Hands events, monthly newsletters, Skip-level meetings
  • Own communication event calendars for the VP
  • Support the preparation of presentations and team communications
  • Support staff meetings, recording of minutes, and action items
• Anticipate potential conflicts (i.e., schedule issues, critical meetings, location issues) and raise to address/resolve in advance whenever possible
• Collaborate with cross functional teams on key programs and events, generating business reports on an ad-hoc basis
• Partner to support team well-being activities and events 
• Support direct staff of VP on ad-hoc basis as needed
• Coordinate travel arrangements, including flights, transportation, lodging and prepare and submit expense reports
• Organize and assist with online, hybrid and in-person events and large team meetings (e.g., team dinners, leadership off sites, All Hands, and training)
• Manage team distribution lists and reporting structure changes on internal systems
• Monitor and review team purchase orders, and team expense reports, prior to manager approval (and/or act as proxy approver when needed)
• Support systems, access, location and  IT needs for managers and new employees
• Provide project and presentation support as needed
• Responsible for ordering materials, catering, giveaways, and supplies as needed

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

A Little About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ.

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As a Principal Consultant, you will support, and in some cases lead, consulting commission, taking responsibility for client engagement and team leadership for both our clients and team, including: 

• Support team leadership in NSW advisory, providing technical knowledge and support to our multi-disciplinary team.
• To act as day-to-day management consultant, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards. 
• Producing clear, concise, and persuasive client-facing reports or deliverables in various formats that deliver to client expectations and demonstrate value.  
• In addition to these primary activities, you will be charged with the following activities: 
  • Provide complementary services to Turner & Townsends propositions such as project management, cost management, contract services and program management. 
  • Proven ability to lead complex organizational transformations, leveraging strategic vision, change management and stakeholder engagements to drive successful outcomes.
  • Deploying a variety of techniques to deliver improvements to client operations that include, but are not limited to, process re-engineering, visual analytics, organizational change, stakeholder management implementation and beyond. 
  • The development of key client data insight and visualization reports used to drive enhanced performance and management.
  • The development of program/ portfolio management systems used to improve delivery reporting and assure our clients investments are effectively and efficiently controlled.
  • To support the development of consulting and advisory sales opportunities with new or existing clients and convert successfully through high quality bid writing and propositions.

Reporting to the Director of Reservations and Revenue, the Reservations Manager is a key player in managing inventory of Pullman, Novotel and ibis Sydney Olympic Park with 545 rooms in total. 

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.

We are looking for someone who has the ability to lead and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed Negotiate and obtain collection of customer excess including appropriate education of payment options Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance

Why Talent?

• We are in the Top 1% of Agencies globally for engagement (as measured by Gallup & Culture Amp)
• We have less than 10% attrition and continue to invest in the growth our team and technology.
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition.
• In NSW, Account Managers have an average tenure of 5 years, our Candidate Managers 2.5 years.

The Team & Role

• Working alongside an established Senior Account Manager who has clients across a range of industries. Roles are a mixture of Permanent (40%), Contract (50%) and Fixed Term (10%).
• Working a mixture of PSA and New Business accounts across all things Technology but also HR, Finance & Engineering roles
• You will also be working alongside another Candidate Manager, part of a wider team Candidates Managers in NSW
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday & Friday our anchor days.

What we are looking for

• Consistency - Averaging 5 new roles per week, ability to prioritize and manage workload is extremely important.
• Candidate Control - Understanding individual client needs, full candidate management including sourcing, screening, and placement through to post-placement care.
• Organised – Ability to manage your own time, use Bullhorn, Outlook LinkedIn Recruiter, and client systems effectively.

• Support the National Feasibility Project Management Team to ensure goals and objectives are met.
• Arrange existing condition reports for new and existing projects and liaise with relevant vendors/consultants. Oversee and monitor the completion of the audit reports.
• Raise vendor/consultant work orders and facilitate invoicing to ensure jobs are completed within given timeframes.
• Monitor and follow up on outstanding invoices as required to ensure invoices are processed in a timely manner.
• Produce presentation packs for the submission to funding approval committee and attend as required. Arrange and allocate project funding as set out in the meeting.
• Maintain and foster positive relationship with key clients and engage in process improvements to ensure efficient completion of tasks.
• Collaborate with all relevant internal stakeholders and external consultants i.e., Project Managers, Planners, Architects, Engineers and resolve any concerns/issues as required.
• Collect and analyse project data and submit to tracking systems ensuring project milestones are being met.
• Set up projects and associated users on construction project management system. Ensure all required feasibility documentation has been acquired and uploaded to each project.
• Support Senior Management with decision making on key matters ensuring all actions are fulfilled in a timely manner.
• Assist with ad hoc duties as assigned by Senior Management.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
• Comply with the requirements of Turner & Townsend’s Business Management Systems including Health & Safety, Environmental and Quality Management associated with the role and position within the company.

Reporting to our Food & Beverage Operations Manager you will be responsible for assisting guests, and creating an amazing experience for all of our patrons. You will be expected to have knowledge of our food and beverage lists, and be able to provide recommendations and suggestions to our patrons. Having your RSA will be required, and knowledge of safe handling of food and beverage is also essential.