Role Overview:
As a Learning Success Manager, you will be responsible for ensuring the success of our learners by providing exceptional support and guidance throughout their learning journey. You will play a pivotal role in driving engagement, retention, and satisfaction among our course participants.

Key Responsibilities:

• Develop and implement strategies to enhance learner engagement and success.
• Monitor learner progress and provide timely support to address any challenges.
• Collaborate with Client Success Managers, Experts and course designers to ensure the delivery of high-quality content.
• Analyse learner data to identify trends and areas for improvement.
• Organise and support Mentem live expert sessions
• Create and maintain comprehensive learner support resources.
• Act as a point of contact for learners, addressing inquiries and resolving issues and triaging escalations. 
• Provide regular reports on learner progress and success metrics..

• Guaranteed hours and shifts in Kensington, VIC
• Award rate $29.51 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Kensington area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 6 months or more in a similar role including experience with personal care
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

Greencross Bundaberg is dedicated to providing career development, support, flexible rostering and a great team culture.  

Our approach to patient care, along with the combined knowledge and experience of our team, gives our clients’ complete confidence in our ability to take the best care of their fur babies.  

Greencross Bundaberg is an energetic community of pet-obsessed people just like you! We believe in reward and recognition at every step. When you join our family, you’ll enjoy:  

• A growth-focused environment where your development is our priority  
• Four weeks annual leave, and one-week study leave - pro rata for part time  
• CE programs, free AVA or Vet Board Renewal
• Mental health first aid officers at each clinic  
• Free and confidential counselling available 24/7 through Telus  
• Competitive salary and benefits in line with experience  

What you’ll be doing each day

• Delivering personalised, professional and dedicated care to our patients and owners
• Handling and treating all animals
• Regular consults and routine surgery
• Using evidence-based diagnoses, therapies and recommended courses of treatment
• Providing follow-up care and education of our pet owners

Reporting to the Client Relationship Director, our client success team are responsible for the satisfaction and experience of our clients and learners in Mentem programs.

Our Learner Support agents are responsible for supporting learners, facilitators and stakeholders in Mentem’s live online sessions and asynchronous online learning tools.

This involves troubleshooting access issues for facilitators and learners, noting and escalating learner questions or issues, and managing functions like breakout rooms and collaborative whiteboards. They may also be involved in responding to or escalating Tier 1 customer support enquiries via email and simple online tools.

About you

Work arrangements

• This is a fully-remote casual role, with a variable workload (from 0 - 10 hours per week) depending on our project and program timelines
• Workload and schedule will be confirmed on a weekly basis
• Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided

• Guaranteed hours and shifts in Kensington 3031 - Perm Part Time 

• Extensive paid training. Paid km’s. Phone allowance and other discounts 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in Kensington 3031.  

Your day will include;

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live

• Helping our customers with meal preparation and shopping 

• Providing social support and access to lifestyle activities

• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals

• Providing respite and emotional support

• Social support and transport to appointments

• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 

• Guarantee hours close to home as a permanent part time employee.

• Your well-being is our priority. You can’t care for others if you don’t look after yourself.

• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.

• Accelerated learning programs to gain your professional qualifications (Cert 3).

• Paid CPR and First Aid courses.

• Paid km’s, phone allowance and discounts on your car maintenance.

• Free uniform and a shoe allowance.

• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 

• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.

• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.

• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.

• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we require a National Police Check, functional assessment and evidence of covid vaccination.