Reporting to the Client Relationship Director, our client success team are responsible for the satisfaction and experience of our clients and learners in Mentem programs.
Our Learner Support agents are responsible for supporting learners, facilitators and stakeholders in Mentem’s live online sessions and asynchronous online learning tools.
This involves troubleshooting access issues for facilitators and learners, noting and escalating learner questions or issues, and managing functions like breakout rooms and collaborative whiteboards. They may also be involved in responding to or escalating Tier 1 customer support enquiries via email and simple online tools.
About you
Work arrangements
- This is a fully-remote casual role, with a variable workload (from 0 - 10 hours per week) depending on our project and program timelines
- Workload and schedule will be confirmed on a weekly basis
- Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided
