Role Overview:
As a Learning Success Manager, you will be responsible for ensuring the success of our learners by providing exceptional support and guidance throughout their learning journey. You will play a pivotal role in driving engagement, retention, and satisfaction among our course participants.
Key Responsibilities:
- Develop and implement strategies to enhance learner engagement and success.
- Monitor learner progress and provide timely support to address any challenges.
- Collaborate with Client Success Managers, Experts and course designers to ensure the delivery of high-quality content.
- Analyse learner data to identify trends and areas for improvement.
- Organise and support Mentem live expert sessions
- Create and maintain comprehensive learner support resources.
- Act as a point of contact for learners, addressing inquiries and resolving issues and triaging escalations.
- Provide regular reports on learner progress and success metrics..
