The National DVA Team Leader primary purpose is to lead the National DVA Operations and QA team to deliver evidenced-based, insightful and helpful medical opinions that are clear, accurate, compliant, and timely to facilitate informed decision-making regarding an individual’s health and work outcomes.

• A strong collaborator who can bring a team together to work optimally.
• Peer to peer support and 1-1 monthly team member catch ups
• Facilitate team meetings
• Documenting process, procedure, and customer guidelines
• Updating KMS with Operations and Quality information
• Learning & Development – assisting with the development revision and delivery of training
• Attendance at monthly Technical and Training Meetings 
• Ensure currency of knowledge and skills of customer and legislative framework requirements 
• Complete and remain current with all mlcoa / MedHealth organisational compliance requirements

Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

About the Job

Join an Australian-owned Swiss based medical device company that is committed to providing clinically proven, evidence based over the counter products in wound care, scar management, and oncology treatment to the Australian pharmacy and hospital markets.

Your New Role

As the territory manger you will be responsible for understanding the commercial dynamics of your designated territory and Pharmacy customers with the goal of achieving sales, distribution, training, and merchandising targets within a marketing cycle period.

You will be responsible for aligning the brand messaging, marketing strategies and key account promotion plans to maximise the consumer reach of products and the company’s brands in store.

Key Duties

·         Develop and execute a territory plan to ensure cycle objectives are achieved.

·         Track and review sales targets each cycle to ensure objectives are being met.

·         Ensure territory coverage is completed as per store grading expectations.

·         Sell, detail, and train all products as per cycle priorities in line with brand strategies.

·         Maximise in store support of all promotional lines for banner group promotions as detailed by the Key Account manager.

·         Utilize cycle deals to leverage off locations and Point of Sale (POS) in store, and or on the shelf.

·         Build relationships with buyers and store staff providing product training to leverage support for merchandising our brands to reach consumers.

·         Update CRM during each call to ensure orders are placed accurately, that calls are recorded in a compliant way and records are maintained for reporting purposes.

·         Maintain professional knowledge with a view to train all staff in store including Pharmacists, Pharmacist Interns, Retail Managers, Pharmacy Assistants with varying degrees of experience.

·         Minimum 2 years selling experience in relevant industries such as Pharmacy or FMCG, (Pharmacy preferred)

·         Drivers Licence and willingness to travel.

·         Organisational Skills with the ability to plan and manage your own territory.

·         Excellent communication and selling skills showing a customer service mindset.

·         Professional presentation skills.

·         A supportive national close-knit team with varying experiences to tap into.

·         A small portfolio of products allowing for greater connection with customers.

·         Products ranged in National banner groups.

·         Brisbane South Territory including suburbs south of the Brisbane River eg Wynnum/Victoria Point, Sunnybank/Browns Plains, Redbank Plains and Jimboomba and including the Gold Coast. 

·         Regional travel – 1 week per quarter Northern NSW

·         A competitive salary and car allowance.

This is a medium sized global company with an entrepreneurial spirit, proactive approach and friendly company culture. The company enjoys an enviable rate of staff retention and is known as a desirable place to work. This role comes with an impressive package that includes competitive salary, mobile phone, laptop, 20k car allowance and a lucrative commission structure.

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The overall scope of the position is to carry out service and repairs to customer and company owned Elevating Work Platform machines, telehandlers and lighting towers in the workshop and in the field when requested, based at our Hallam branch in VIC.

Below are essential duties & responsibilities which are not meant to be all-inclusive and other duties may be assigned.

• Evaluating performance of equipment
• Inspecting designs and finished products for compliance with specifications
• Installing, testing, repairing and modifying electronic and hydraulic equipment
• Conducting pre delivery inspections and assessing machines to ensure they are in good working order
• Conduct repairs and maintenance of customer and JLG owned elevating work platforms and telehandlers
• Abide by specific site instructions including Workplace Health & Safety and Environmental policies
• Responsible for completing all appropriate paperwork and inspection forms required by Australian Standards and also by customer and/or site requirements
• Conduct three monthly and annual inspections of machines in accordance with JLG and Australian industry standards
• General ad-hoc duties as required

To be successful, you need to have:

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
• Ability to effectively communicate both written and verbal
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and understand basic numeracy such as time, parts numbers and quantities
• Ability to work independently and as a team
• Working at heights license

As part of this role, you will have some physical requirements which are:

• Standing for extended periods of time
• Climbing in and out of baskets and machines
• Operation of access equipment including working at heights
• Lifting, carrying parts
• Twisting, bending, reaching, pushing and pulling
• Use of computer, hand tools and lots of manual handling is involved.