About the role:

We are looking for an experienced Team Leader to support and develop a team of 50+ passionate community workers who provide a wide range of in-home care services to the elderly around Brisbane.

In this role, you will provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service. Along with being the daily point of contact for your team, you will also conduct interviews and inductions for new care workers, manage individual and team performance, and drive safety initiatives. 

You will also manage payroll and other admin tasks, ensure compliance targets are met and handle customer escalations with support from the management team.

In this permanent full-time role, you'll enjoy the flexibility of working remotely while also engaging with your team in-person within the community. 

About you:

• Proven team leadership experience supporting large teams within community, call centre, retail, hospitality or similar industries.
• You will have the ability to build trusted relationships, communicate with empathy whilst maintaining professional boundaries with your team. 
• Previous experience within the Community/Aged Care industry would be great but not essential.
• Exceptional communication and time management skills with an ability to work well under pressure.
• Strong passion for compliance and achieving customer satisfaction.
• Demonstrated experience with coaching, having difficult conversations and performance managing frontline teams.
• Stakeholder engagement and problem-solving skills.
• Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at [email protected].

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

We currently have a rare and exciting opportunity for a professional, experienced and dedicated Revenue Analyst to join our high preforming team at Minor Hotels on a 6 month contract (with the potential to move into a permanent position after 6 months). This position would suit a passionate Data Analyst who is looking to join a global hospitality leader. 

Reporting to a highly successful and supportive Director of Revenue Management, you will be responsible for implementing effective revenue management strategies, making recommendations based on analysis of data.

Key Responsibilities Include:

• Assist with and implement effective revenue management strategies
• Analysis of data in the respective revenue clusters
• Daily/Weekly/Monthly compiling of statistical data
• Monitor market conditions through competitor rate analysis
• Participate and lead daily revenue calls and ROAD meetings with key stakeholders to report on performance and align strategic objectives
•  Complete any additional responsibilities as assigned by Regional RM’s and Director of RM

THE OPPORTUNITY:

As part of the continued growth and innovation of our Air Quality service, ERM has an opportunity for an experienced leader to join our global consulting firm as a Principal Consultant in Australia and become a true business leader in an organization with Sustainability at its heart.

We are looking for established professionals who are interested in being part of this thriving global community – outstanding individuals who combine strong desires around consulting and business development with a strong technical foundation – to foster and expand a network of excellent client relationships. We seek talented specialists to help us drive the continued growth of ERM’s business through selling and delivering world-class services, recruiting and developing our next generation of leaders, and further advancing our reputation for supporting development of some of the world’s most complex projects.

This is a Principal Level opportunity for an Air Quality Consultant looking to further his/her career in a global environmental/social leader that aims to lead the field in sustainability consulting. A career as an ERM Business Leader/Employee is unique. Our model offers unparalleled opportunities for consultants with ambition, vision and proven expertise, providing:

• The opportunity to contribute significantly to key decisions, including the overall strategic direction of our organization.

• Meaningful opportunity for equity ownership with significant financial and intangible rewards

• The ability to provide “thought leadership” on a wide range of technical and business issues impacting our core markets.

• An extension of ERM’s market position and reach with your established relationships to further drive our growth.

ROLE PROFILE:

• To support the successful delivery of ERM Australia Pacific Air Quality projects and objectives by:

• Initiating and leading sales efforts, including managing large, complex, multidisciplinary projects, proposal writing and delivery

• Project management experience with accountability for managing project risk and delivering performance

• Client engagement activity with a local network and recent business development successes

• Building effective working relationships within project team, discipline and business needs

• satisfaction/ Meet business financial targets, overall project budget and schedule, client expectations, and internal and contract requirements

QUALIFICATIONS:

• Minimum of 7 - 10 years' relevant experience in a consulting environment, with the following:

• Tertiary qualifications (or higher) in engineering, science, meteorology or chemistry

• Understanding of the regulatory requirements and relevant legislation

• Ability to build and maintain effective working relationships

• Strong initiative with the ability to work independently where required

• High level Excel skills including data manipulation

• Flexibility to conduct a variety of assessment and tackle complex problems using innovative solutions

• Project management experience with accountability for managing project risk and delivering performance

• Client engagement activity with a local network and recent business development successes

• Proven ability to complete projects within budget and on schedule

• A genuine desire to work with a great team and to mentor and develop your colleagues

• Experience in air quality dispersion modelling

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. 

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.

Embark on an exciting journey with our Corporate Services team, dedicated to crafting and managing top-tier workplace experiences for both internal and external guests. Immerse yourself in spaces meticulously designed to ensure optimal performance for our clients. This is not just a job; it's an opportunity to join an industry leader offering a clear career path and empowering you with the most comprehensive tools and infrastructure for your success.

As a custodian of the workplace, you are responsible for:

· Administration, operation, and management of the workplace

· Audio Visual and basic IT support

· Meeting room management and set-up

· Ensuring the workplace is presented, maintained, and utilised to its design

· Facilities administration and mail / parcel management

· Assisting employees with day-to-day enquiries

· Responding to and implementing changes to the workplace and processes as required

· Possess Events experience or food & beverage service

· Warmly welcoming visitors, access control and contractor management and providing secure building access

· Maintaining immaculate presentation of lobby, reception, and workplace areas

· Monitoring and responding to all requests via email, phone or in person

· VIP escort and hosting & Executive Boardroom support

OceanaGold are seeking a high caliber Head of Health and Safety to lead the Group health and safety function supporting the Company, sites, projects and exploration to achieve best in class health and safety performance. Based in Brisbane and reporting direct to the Executive Vice President & Chief Sustainability Officer, your experience and passion for driving a high performance health and safety outcomes in the mining sector will ensure your success in this challenging and rewarding corporate environment.

Key tasks and responsibilities:  

• In consultation with executive and site leadership, develop and lead the implementation of the health and safety culture and strategy for the organisation.  Key strategic focus areas include (but are not limited to) maturing and embedding the Company’s approach to:
  • Occupational health and hygiene
  • Critical control management and processes
  • Safety behaviours
  • Mental health and wellbeing
• Lead the continuous improvement, provide assurance of and embed across the organisation, policies, standards, management systems and processes, effective critical controls and risk management, in alignment with industry best practice.  
• Provide expert advice, support and guidance on safety leadership, safety culture maturity, and behaviours
• High quality Executive management and Board reporting in a timely manner, with strategic insights and information to inform decision-making. Contribute to sustainability and other external corporate reporting as required.
• Provide exceptional standards of quality assurance and quality control across all data, incident management and investigation, and reporting
• Ensure regulatory compliance across all jurisdictions, and stay abreast of and communicate emerging industry trends, innovations and best practice to enhance business performance and outcomes.  Be well positioned to anticipate and manage complex issues, challenges and opportunities, ensuring integration with wider functional and business/operation strategies
• Assess, develop, lead where appropriate, coordinate and otherwise support the development and functional training needs of relevant personnel. 
• Drive effective knowledge sharing across the business and with site health and safety leadership and teams, to foster an engaged growth mindset which supports the Company values and vision.
• Support and coach executive and senior leadership to be effective safety leaders and to enable the executive to implement their own safety leadership commitments.
• Work collaboratively and effectively with other sustainability team members to maintain a cohesive team which champions and advocates each other’s work.

Kapow Recruitment Pty Ltd is a leading Human Resources company specializing in talent acquisition and workforce development. We are seeking a highly skilled and experienced Senior Accountant to join our team. As a Senior Accountant, you will play a crucial role in managing our financial operations and ensuring compliance with accounting principles.

Responsibilities

• Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements
• Oversee day-to-day accounting activities and ensure accurate and timely recording of transactions
• Conduct regular audits and reviews to ensure compliance with accounting standards and company policies
• Develop and maintain financial controls and procedures to safeguard company assets
• Monitor and report on financial performance, including variance analysis and key performance indicators
• Collaborate with cross-functional teams to provide financial insights and support decision-making
• Manage budgeting and forecasting activities, including revenue projections and expense planning
• Supervise and mentor junior accounting staff, providing guidance and training as needed

• Bachelor's degree in Accounting, Finance, or a related field
• CPA or other relevant professional certification is preferred
• Minimum of 5 years of experience in accounting, with at least 2 years in a supervisory role
• Strong knowledge of accounting principles and standards, including GAAP
• Proficiency in using accounting software and ERP systems
• Advanced skills in Microsoft Excel, including data analysis and modeling
• Excellent analytical and problem-solving abilities
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Why we are different

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and at the same time be upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.  

We are so much more than another accounting business – we are a team driven by our values and behaviours. Adaptability, commitment, and humility fuel our client-centred approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business. 

The role

As a Senior Payroll Officer at Retinue, you will be joining a growing team responsible for the accurate and timely processing of payroll for our diverse client base. Leveraging your extensive experience in payroll processing, you will ensure that our clients' payroll operations are efficient, accurate, and compliant with tax legislation.

You will not be responsible for calculating employee hours, rates of pay or entitlements, which we consider to be employment relations work and outside the scope of our payroll processing service. You will however be responsible for helping our clients make payroll processing less of a burden and making sense of complex ATO/tax obligations.

Key Responsibilities

• Ensure that payroll processing is completed on time, is accurate, and with a focus on providing a hassle-free client experience.
• Ensure compliance with tax legislation and reporting requirements of different states and territories.
• Complete superannuation reconciliations and lodgements
• Accurately report, manage and lodge payroll information through the Single Touch Payroll system.
• Resolve escalated payroll issues and queries, collaborating with clients, internal stakeholders, and external authorities when necessary.
• Stay up to date with changes in tax legislation that may impact payroll processing.
• Provide supervision to junior team members, including offshore team members, to help foster their professional growth and development.
• Complete year-end payroll activities and reconciliations.

Requirements

• Minimum two years’ experience in a similar role, managing payroll for multiple clients ideally in a senior capacity.
• Xero payroll software experience is essential; experience of using other payroll systems will be considered favourably.
• In-depth knowledge of tax legislation to the extent it relates to payroll processing.
• Ability to manage multiple client priorities, meet deadlines, and thrive in a fast-paced, dynamic environment.

Benefits

• Flexible working options available, ability to work from home following probation.
• Great location close to public transport, with beautiful, serviced offices and first-class amenities
• Financial support with any formal studies and institute membership fees
• Training and professional development relevant to your role, provided by our dedicated in-house training and development team.
• Exceptional professional growth opportunities in a fast-growing business, including (but not limited to) management opportunities or lateral opportunities.
• Become a part of our growth story, work in a high performance and dynamic organisation that recognises success with career progression and further opportunities.

Salary

$80,000-$95,000 + super (depending on experience)

Our Commitment

At Retinue Accounting, we believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or other differences.

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Salary from $65k + super + 10% bonus
• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Company:

Description:

Marsh is seeking candidates for the following position:

Corporate / Risk Management Business Development Executive

What can you expect?

An exciting opportunity has become available for an experienced Business Development professional to join Marsh. You will generate new business across MMC by building strong and effective relationships with prospective customers in the Corporate/mid market space.  This includes developing a full understanding of our service offering, a requirement to clearly identify prospect requirements and effectively demonstrate the advantages of our solutions to meet the client’s needs as well as managing and developing accounts, utilising up-sell and cross-sell products and services in order to maximise profitability.

What is in it for you?

• Join one of the fastest growing sectors of Marsh and be part of an award-winning team

• Exposure and involvement with high profile corporate prospects

• Leading training and development program

• Professional environment where your career path really matters and is supported in our global organisation.  Your career opportunities are endless 

• Great team environment with energetic and supportive colleagues

• Flexible working arrangements

We will count on you to:

• Cultivate and qualify prospect relationships including key contacts and financial data

• Diligently manage a prospect pipeline, maintain regular communications with all prospects and efficiently move opportunities through the sales funnel

• Full use of the Marsh Customer Relationship Management (CRM) software to manage sales funnel and provide real time overview of pipeline and performance

• Conduct target market and industry research in conjunction with the MMC Resource Centre to identify new prospects and develop industry knowledge to support and drive sales activity

• Review and update databases to identify target portfolios and identify market opportunities

• Identify continuous improvement opportunities and new ways to streamline our process and drive growth

• Leverage marketing channels as well as buying groups and association relationships

• Create and manage individual development plan that includes financial goals, specific prospects and sales strategies

• Identify and prioritise prospects in consultation with the Risk Management & Corporate State Leader and Sales and Industry Practice leaders

• Lead the development and delivery of proposals and presentations to prospects in order to articulate our understanding of specific risk issues and how our solutions and services can address specific issues

• Negotiate terms and conditions of engagement with prospects in compliance with the Marsh operating model

• Comply fully with the Company's Errors and Omissions avoidance procedures, Australian ASFL requirements and internal policies

We would like you to have:

• Tier 1 FSRA Compliance and ANZIIF Associate membership

• Tertiary Qualifications: Qualified Practising Insurance Broker by the National Insurance Brokers Association of Australia, Degree in Insurance or related field, or Diploma Financial Services

• Strong business acumen including a well-rounded knowledge of general business functions including finance, management and risk

• Excellent working relationships with insurers and underwriting partners

• Exceptional communication, influencing/selling, problem solving and negotiation skills

• Strong interpersonal skills and organisational skills in prioritizing work, multi-tasking and consistently meeting deadlines.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

This is an exciting opportunity to join the SGS team as a Digital & Marketing Coordinator who will support New Zealand! We are seeking a creative, highly motived, and experienced marketing professional for this potential hybrid role located in Brisbane CBD. 

The ideal candidate will be a marketing all-rounder with an eye for design, confident writing persuasive copy, and experienced in event coordination.

Responsibilities include, however not limited to:

• Create, build, execute and maintain marketing campaigns across multiple sectors of the business NZ
• Conduct market research and analysis to identify target audience, competitor and industry trends
• Create, maintain and execute marketing assets, including social media posts, print and digital advertising, EDMS and various collaterals such as brochures, flyers and banners.
• Craft compelling copy for social media posts, news articles, case studies and EDMs
• Assist with organising, set up and promoting in-person and online events, webinars, conferences and tradeshows
• Ensure brand consistency and adherence to brand guidelines in all communication and collateral.
• Monitor the shared marketing inbox and contribute to internal communications within the wider business
• Create, maintain, and optimise internal and external websites, addressing any issues and risks

Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand. 

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
• Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
• Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
• Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
• Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
• Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
• Set up saved carts and accounts, assist customers with online accounts and password resets.
• Assist Customer Care when required and submit a daily call activity report.

Qualifications: 

• Proven work experience in Sales or Sales Support.
• Hands-on experience with ERP & CRM systems.
• Proficiency with MS Office Suite.
• Understanding of sales principles and customer service practices.
• Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
• Strong organization and prioritization abilities.
• Maintain a tidy desk and work area.
• Adaptability to changing work demands.

Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best. 

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including profit sharing scheme
• Innovative culture & growth-focused team
• Security of a well-respected business

If your are keen to progress your career and grow with a business that has progression opportunities please apply!

Join our dynamic team at Vendella Group as a Business Development Manager, where you'll play a pivotal role in identifying and pursuing new business opportunities, building lasting client relationships, and shaping effective sales strategies. If you're driven, results-oriented, and ready to contribute to our growing success, apply now to be a key player in our exciting journey.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. Vendella is a dynamic and innovative Accommodation Supply company dedicated to delivering excellence and superior service to our customers and driven by our values.  

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Demonstrate an in-depth knowledge of business products and value propositions.
• Conduct comprehensive market research and analyze market data to develop strategies that will lead to potential business opportunities and trends.
• Identify and pursue new business opportunities through proactive outreach at conferences, meetings, and industry events.
• Build and maintain strong client relationships, understanding their needs and providing tailored solutions.
• Schedule and conduct sales meetings with prospective clients in a timely and professional manner.
• Develop and implement effective sales strategies, meeting or exceeding set monthly sales targets through self-generated leads.
• Prepare, present, and negotiate compelling, profitable proposals to prospective clients, collaborating with Sales Account Executives to optimize the sales process and gather valuable feedback for continuous improvement.
• Develop and implement effective sales strategies, meeting or exceeding set monthly sales targets through self-generated leads.
• Prepare, present, and negotiate compelling, profitable proposals to prospective clients, collaborating with Sales Account Executives to optimize the sales process and gather valuable feedback for continuous improvement.

• Strong Hunter Mentality
• 5+ years’ experience in Business, Marketing, or a related field.
• Proven experience as a Business Development Executive or in a similar role.
• Strong understanding of the [industry/sector] and market dynamics.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain client relationships.
• Demonstrated success in achieving and exceeding sales targets.
• Strategic thinking and problem-solving skills.
• Ability to work independently and as part of a team.

What’s on Offer

Our client believes in investing in the development of their employees. They strive to engage and grow their people so they can achieve their best. 

Benefits you will enjoy: 

• Attractive Salary + Vehicle + Profit Share
• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including commissions and bonuses
• Innovative culture & growth-focused team
• Security of a well-respected business

Are you a Hunter that loves pitching and securing new business then dont miss out on this opportunity to be part of a great team!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

This role will be providing key packaging services to one of our largest customers. As part of a broader team, you will be responding to contracted and project requests.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

At the moment, as an Applications Packager you will be focused on:

• Software packaging and repackaging. This will cover from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues

• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements

 Training and Development

Commitment to continuous personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are seeking Experienced Supervisors with full availability to join our Newmarket Restaurant. 

The Job involves:

• Opening and closing the store
• Supervising employees including juniors
• Training and Development of all staff to achieve outstanding results
• Opening and/or closing store
• Training new employees
• Monitoring store performance and meeting KPI's
• Handling customer complaints and concerns
• Running a drive-thru service
• Food Preparation including deep fryer/grill use
• Cash handling and register operation
• Cleaning and maintaining the store

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do

At the moment, as a Service Configuration Manager, you will be focused on:

•     Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous Service Configuration Management services for organisations

•     Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs  within the CMDB and actioning Service Requests to update CIs in the CMDB

•     Provide accurate reporting for our customers

•     Manage and highlight exceptions within the CMDB

•     Provide quality customer service through adherence to Datacom’s Service Configuration Management service delivery methodology and processes

•     Bring experience in ITSM technologies and their capabilities

•       Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation  team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as  Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model.  As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Kitchen Excellence: Maintain a clean and organized kitchen for efficient and safe food preparation
• Creative Collaboration: Work closely with a dynamic kitchen team, adding your flair to exciting culinary creations
• Inventory Support: Assist in managing kitchen stock to keep the workflow smooth and ingredients well-stocked
• Culinary Passion: Join us in creating exceptional dining experiences - apply your skills and be part of our exciting team!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus on Vulnerability Management.  

About the Role (your why) 

As Cybersecurity Technical Account Manager, you’ll manage and oversee our Government Customers vulnerability management program and tools.  

You will be working within a team of passionate, innovative and engaging people who focus on building, delivering and supporting state of the art Cyber Security Solutions and you will ensure that delivery of services to our internal and external stakeholders is upheld, achieving SLA’s, meeting commercial obligations and contractual compliance.  

You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).  

What You’ll Do: 

You will play a crucial role in enhancing, managing, and maintaining our operational processes and procedures. Your core responsibilities will be to actively identify, assess, prioritize, and report on any security vulnerabilities found in our customers' systems and applications.  

You will collaborate with various technical delivery teams and engage with customer application and system owners to ensure the prompt and effective remediation of any vulnerabilities.  

Your will focus on ensuring the successful delivery of contracted services to our clients, in line with our master services agreements, managed service schedules, and other commercial agreements.  

In addition to these key duties, you will have the opportunity to shape and implement policies, as well as review standard operating procedures for our vulnerability management program.  

Mentoring junior analysts will also be an important aspect of your role, contributing to the professional development of our team.  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

You’ll have previous experience: 

• Working for a government customer or in a highly regulated industry  
• Leading or managing a team of cyber security analysts  
• Defining and implementing policies and standard operating procedures for cyber security programs.  
• Experience monitoring the performance of operations team’s productivity and contractual compliance, i.e., SLA achievement, aged ticket management, change management, etc. 
• A customer centric approach, ensuring consistency in delivery of service.  
• An understanding of Cybersecurity in an Operational or Professional Services environment. 
• A background and knowledge of service delivery methodologies including ITIL and Project Management discipline would be advantageous.  

Along with the following: 

• A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management 
• A security certification such as CISSP, CISM, CEH, OSCP, or equivalent  
• Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc 
• Excellent communication, collaboration, and problem-solving skills  
• Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7  
• Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc 
• The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines.  
• A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Field Services technician in Queensland. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of technical specialists in the field and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great field specialist value different things to Service Desk - daily variety, great customer relationships and new challenges

• We find and retain the best. Best Service Desk, best Project Engineers, best team!

Role

In this role you will:

• Provide onsite desktop and IT infrastructure support to our customers across Brisbane
• Be involved in occasional project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Experience working with an IT outsourcer or service provider. (Desired)
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Up to $85k as part of a great package. Option of Telsa available as part of package.
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentoring program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
• Complimentary membership with Women in Technology (WiT)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

The Cybersecurity Engineer, will be a member of our Group Technology Cybersecurity team located in any Datacom office.

We are looking for someone who is passionate about the Cybersecurity sector and is looking to build a career in this space. You will have a solid understanding of networks, firewalls, proxies, SIEM, Endpoint controls, DLP concepts and technologies.

You will have at least 3-5 years’ experience in a Cybersecurity related role and ideally have exposure to security technologies such as Crowdstrike, Azure, Sentinel, Check Point, Palo Alto, Fortinet etc.

It is vital you have a solid understanding of ITIL and experience troubleshooting and resolving application and network problems. Exposure to Security Orchestration and Automation, Threat Intelligence or Threat Hunting are highly regarded.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements.

What you’ll do

The core objectives and responsibilities of a Platforms and Operations Cybersecurity Engineer includes the responsibility for maintaining a system or specific components of a system.

This includes:

• Configuring and updating hardware and software
• Establishing and managing user accounts
• Overseeing or conducting backup and recovery tasks
• Implementing operational and technical security controls
• Adhering to organisational security policies and procedures.
• Monitor and analyze various open-source and proprietary threat intelligence feeds to identify emerging cyber threats and vulnerabilities.
• Conduct extensive research and analysis of threat actors, their TTPs (Tactics, Techniques, and Procedures), and motives.
• Lead and coordinate incident response efforts, working closely with cross-functional teams to contain and mitigate the impact of security breaches.

What you’ll bring

• Ability and willingness to self-managing and be proactive
• Advanced understanding of tools, techniques and procedures that modern attackers use to compromise organizations
• A customer centric approach ensuring consistency in delivery of service
• Knowledge of networks, firewalls, proxies' concepts and technologies
• Knowledge of operating system command-line tools.
• Knowledge of system/server diagnostic tools and fault identification techniques.
• Knowledge of systems engineering theories, concepts, and methods.
• Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
• Knowledge of systems administration concepts.
• Skills in Sentinel are highly desirable and preference for these
• Knowledge of measures or indicators of system performance and availability.
• Familiarity with common threat intelligence frameworks and standards (e.g., MITRE ATT&CK, STIX/TAXII).
• Familiarity and exposure to working on Intelligence platform will be highly regarded

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.