Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.
About Us
Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand.
With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.
Responsibilities
- Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
- Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
- Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
- Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
- Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
- Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
- Set up saved carts and accounts, assist customers with online accounts and password resets.
- Assist Customer Care when required and submit a daily call activity report.
Qualifications:
- Proven work experience in Sales or Sales Support.
- Hands-on experience with ERP & CRM systems.
- Proficiency with MS Office Suite.
- Understanding of sales principles and customer service practices.
- Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
- Strong organization and prioritization abilities.
- Maintain a tidy desk and work area.
- Adaptability to changing work demands.
Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best.
Benefits you will enjoy:
- Meaningful and challenging work
- Ongoing professional development
- Competitive remuneration package including profit sharing scheme
- Innovative culture & growth-focused team
- Security of a well-respected business
If your are keen to progress your career and grow with a business that has progression opportunities please apply!
