Contact Centre Role - Personal Banking - Full Time Perm-WFH/Hybrid Role - $57k-$60k+Super -Brisbane Inner CityStart your new year on a new career pathway within Financial Services! Your new company This position is with a well-established Australian customer-owned Bank, based at their new Contact Centre office in Brisbane Inner City. Your new role As a Customer Service Consultant based in a Contact Centre, you will be responsible for handling high volume inbound calls/enquiries and transactions as well as outbound follow-up activity (communication via calls predominantly, emails, live chat). You will provide support to customers within the Personal Banking space, handling customer enquiries regarding; opening accounts, internet banking, debit or credit cards, payments/transfers, fraud, foreign exchange, Insurance. Ultimately, you will be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions. Further details; Start Date: 11th March 2024 Employment Type: Full Time, Permanent Work Hours: Monday - Friday morning and afternoon shifts between the hours of 7:30am - 8pm, with a Rotational Saturday 9am - 2pm shift. WFH flexibility: 2 days work from home post training Location: Brisbane Inner City Training: 6 week training program What you'll need to succeed Proven recent Customer Service experience Proven experience working in a fast-paced role Strong Communication/Interpersonal & Computer skills What you'll get in return Salary package of $57k - $60k + 13% Super 2 days work from home Career growth progression Supportive and social workplace culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #2842032
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