Responsibilities:
Responsible for content ecosystem health and work on product optimization to drive creator and user satisfaction.
Collaborate with algorithm teams to optimize content quality strategies to create a better ecosystem and improve user experience.
Monitor the key metric of the product and formulate the product solution based on the data analysis.
Deep dive into the needs of content creators and community users, constantly innovating by improving product mechanism, strategy, model, etc.

Experience and Qualifications:
8+ years of experience in content or community related products; large-scale users product experience is highly preferred.
Ability to turn problems into clear solutions, and with excellent problem-solving skills to achieve goals in a fast changing environment.
Outstanding collaboration and communication to work with internal stakeholders in the company.
Very strong analytical and problem solving competencies
Focus on shared learning and best practices, team player
Excellent team Management
Knowledge of industry standards

Are you an experienced, ambitious and results-driven Recruitment Consultant with a passion for business development? Randstad, a leading global HR services provider, is seeking talented Recruitment Consultants to join their teams across Australia.

If you have at least 2-5 years experience, either in Australia or internationally we would love to hear from you! We currently have opportunities across a wide range of positions in the following offices; Sydney, Brisbane, Melbourne, Perth, Adelaide and Tasmania.

About us

At Randstad, we are passionate about connecting exceptional talent with the best opportunities in the market. With a strong global presence, we pride ourselves on fostering a collaborative and inclusive workplace culture where innovation thrives. We strive to identify and place the best candidates across various industries, supporting businesses in finding the right talent to drive our clients success.

Your new role

You will play a pivotal role in identifying and winning new clients, expanding Randstad’s market presence, and nurturing existing partnerships.You will utilize your expertise to create effective business strategies and deliver outstanding recruitment solutions to your clients. You will be an expert at sourcing, attracting, and placing top candidates across your industry.

What is in it for you?

* A diverse & inclusive work environment that can be flexible to your needs and values your unique contribution - where you feel you belong
* Clear defined career pathways
* Overseas work away program - allowing you to take up to 8 weeks of work / leave time in a different country
* Additional service leave & a day off on your birthday
* Volunteer leave
* Access to supportive global resource groups (eg Pride Group, Disability Alliance, Multi Ethnic Voices and more)
* The chance to play a part in Randstad's corporate sustainability programs both locally and overseas
* Work for a certified Family Inclusive Friendly workplace
* Access to the share purchase scheme - Randstad contributes 100% of what you put in!
* Access to discounted gym membership, fleet car agreements and financial wellbeing seminars
* Salary; $80,000 - $100,000

What we need from you

* 2- 5 years proven experience as a successful Recruitment Consultant
* Strong networking and relationship-building skills
* Excellent communication and negotiation abilities
* Results-driven and motivated to exceed targets

How to Apply: If you're ready to take your recruitment career to the next level and be part of an industry leader, don't miss this opportunity! Apply now and let us know how your expertise can contribute to our team's success at Randstad.

Note: Due to a high volume of applications only shortlisted candidates will be contacted.

Payroll Officer Permanent full-time position Cabrini Corporate Officer Hawthorn East & hybrid WFH Salary packaging up to $15,900 tax free each year, plus $2650 meal & entertainment card benefits Cabrini benefits:

Tax savings - Salary Packaging up to $15,900 tax free each year, plus $2,650 meal & entertainment card benefits
Attractive hourly rates + 12% Super + 17.5% leave loading
Rewarding career growth opportunities
Located close to public transport with discounted Myki Commuter fares available

How you will make an impact The Payroll Officer is responsible for providing accurate, timely and efficient payroll services for Cabrini Health employees. Ensuring all operational aspects of payroll processing and associated activities are accurate and delivered within appropriate time frames and comply with relevant legislation, policies and agreements. This is a permanent full-time position with a hybrid work model of onsite at Cabrini Corporate Office in Hawthorn East and remote from home. Key responsibilities will include:

Actioning all activities connected to end-to-end payroll processing for each authorised payrun, ensuring payments to employees are made accurately and on time. This includes both waged and salaried employees.
Administering approved changes to all payroll related employee changes and data, Workers' Comp payment, salary deductions, leave adjustments, tax and super variations, redundancy and termination calculation and processes, etc.
Responding to and advising staff on payroll matters or queries relating to employee entitlements.
Delivering adhoc and month end reporting, back-pay calculations and leave and pay reconciliations as required, e.g. budget data, leave liability provisioning, ABS etc.
Supporting the Payroll project team with subject matter advice and input and collaborate as required towards relevant project milestones.

About you You will bring your strong experience in processing end-to-end payroll in a large scale complex environment governed by multiple EBAs and awards to our supportive, collaborative team. You will also have:

A Degree or Certificate III and/or IV in Accounting, HR or any other relevant field.
Ability to interpret different awards and EBAs in Australian work environment.
Knowledge of Leave, payroll tax and Workcover and its application, particularly as it relates to payroll processing.
Experience in Chris21 Payroll system would highly advantageous.
High level customer service skills including outstanding interpersonal and written and verbal communication skills.
Sound numeracy skills, attention to detail and accuracy and proficiency in MS Office especially in Excel.

To view the full position description click here . Enquiries should be directed to : Payroll Manager Nicola Saultry on 9508 1222. Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community. Please bear in mind that candidate shortlisting and contact may be limited during the holiday break. We will resume normal working hours from Monday 8th January 2024 however we will endeavour to contact successful candidates as early as possible.

Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers and provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow and realise their potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested. Please click here to apply.

Department of Engineering Technologies
Ongoing, full-time position at our Hawthorn campus
Attractive Academic Level A/B salary plus 17% super and benefits with flexible working options

About the Role
We are seeking a qualified and passionate individual to join our dynamic faculty as a Lecturer in Electronics and Telecommunications (Department of Engineering Technologies). As a key member of our academic team, you will be expected to prepare and deliver lectures, tutorials, and workshops and to assess students in the relevant discipline both on campus and online. This includes developing and supporting academic programs and working with the academic team in the development of program change and innovation. As part of this role, you will also be expected to mentor and counsel students on academic matters and may also supervise honours, masters and PhD students.

This position would require a suitable candidate to also contribute to the school’s research output, income, and overall impact. You will assume administrative tasks associated with normal teaching duties and will also contribute to School management and administration generally. Beyond the classroom, your influence will extend to participating in activities that foster and build further on existing links with government, industry, communities, and professions in Australia and internationally.

The Department of Engineering Technologies is responsible for half of the Majors in the University Engineering Programs, including Electrical, Robotics, Biomedical and Telecommunications Engineering. This is an excellent opportunity for a dynamic Academic to be a part of a team that delivers high quality personalised education and fosters a strong research culture that includes international collaboration, competitive grants, and high-quality publications.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:
* Demonstrated experience in tertiary teaching including a record of teaching into IP Networking and/or Internet Engineering.
* Demonstrated ability to undertake teaching, associated administrative duties, coordination and curriculum development at both the undergraduate and postgraduate levels.
* Demonstrated commitment to leading edge/best practice education, including blended learning formats, online teaching and the use of case studies and/or simulations in the learning environment
* High level of oral and written communication skills in dealing with students, university staff and contacts in the outside industry environment.
* A commitment to engage with research in the university context under the guidance of senior staff (Level A) or Demonstrated commitment to research in the university context (Level B).

Qualifications
* An earned doctoral qualification in the relevant discipline or a related field (essential for Level B, preferred for Level A))
* A teaching qualification
* Membership of an appropriate professional body such as IEEE, Engineers Australia, or Australian Computing Society

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

* Every Swinburne learner gets a work experience
* Every Swinburne graduate gets a job
* Every Swinburne partner gets a tech solution
* Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

Applications Close: Sunday 21 January 2024, 11.00pm

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at https://www.accenture.com/

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for an Oracle Retail Consultant who will play a pivotal role in overseeing the implementation, maintenance, and optimization of our Oracle Retail solutions.

The ideal candidate will have a deep understanding of Oracle Retail applications, a proven track record of successful implementations, and the ability to lead a team to deliver exceptional results.

Key Responsibilities:

Oracle Retail Implementation: Lead the end-to-end implementation of Oracle Retail solutions, ensuring successful integration with existing systems and meeting business requirements.

System Maintenance and Support: Manage the ongoing maintenance, troubleshooting, and support of Oracle Retail applications, ensuring system reliability and performance.

Team Leadership: Build and lead a high-performing team of Oracle Retail professionals, providing guidance, training, and support to ensure the team's success.

Stakeholder Collaboration: Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to understand business needs and align Oracle Retail solutions accordingly.

Continuous Improvement: Drive continuous improvement initiatives to optimize Oracle Retail applications, processes, and workflows, staying abreast of industry best practices.

Vendor Management: Coordinate with Oracle and other relevant vendors to stay informed about updates, patches, and new features, ensuring our systems are up-to-date and secure.

Qualifications:

Proven experience as an Oracle Retail consultant or in a similar role.

In-depth knowledge of Oracle Retail applications, including but not limited to Merchandising, Planning, and Supply Chain modules.

Strong project management skills with a successful track record of delivering Oracle Retail implementations on time and within budget.

Leadership experience with the ability to inspire and guide a team of professionals.

Excellent communication and collaboration skills.

Bachelor's degree in Computer Science, Information Technology, or a related field.

Benefits of working at Accenture:

· Holistic well-being program including health insurance

· Life & Salary Continuance Insurance

· 18 weeks paid parental leave

· Long & short-term career break opportunities

· Structured career development program

· Local and international career opportunities.

· Certified as a Family Inclusive Workplace™

· Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

· We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!



We are a WORK180 Endorsed Employer, to see our benefits and policies click here

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.

https://accenture.wd3.myworkdayjobs.com/AccentureCareers/job/Melbourne/XMLNAME--Oracle-Retail-Consultant-_R00190568

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

Working with Civica Justice Services business unit, we are currently looking for a Learning and Capability Manager who can bring their dynamic and creative approach to the role. As a customer-centric professional, you will have the opportunity to drive innovative design and enable the delivery of engaging and professional training. Your main focus will be on aligning the training programs with defined learning outcomes for both our employees and our business.

By taking on this important position, you will play a key role in fostering a culture of continuous learning and development within our organisation.

In this role in addition to the above you will:

• Design a captivating training program to ensure that all employees, both new and existing, become experts in product and policy.
• Guide and support the team's development while assisting with an ongoing quality assurance program that identifies any gaps in their knowledge.
• Conduct training through various methods including classroom instruction, virtual sessions, and online modules.
• Oversee a training calendar for new system releases, process or policy changes, and refresher courses.
• Act as the administrator for the Justice Services Learning Management System (LMS).

Ideally the preferred candidate will come from a similar role where you would have:

• Proven track record of thriving in a fast-paced and dynamic work environment
• Demonstrated ability to support the growth and development of team members through coaching and mentoring
• Strong problem-solving skills and a keen eye for improving training content to meet specific needs and business requirements
• An exceptional sense of responsibility and ownership
• Effective communication and collaboration with stakeholders at all levels
• Outstanding presentation skills

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Want to learn more about this leadership opportunity with us, click on the apply now button and we will be in touch

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

As the face of TAL, you will offer TAL’s life insurance products directly to customers, providing general advice and recommendations to support their purchasing decisions and convert to a successful and compliant sale.  

Key responsibilities include: 

• Educate clients about TAL’s insurance products, to help the, gain a full understanding of their options 
• Establish and maintain effective relationships though inbound and outbound queries 
• Achieve realistic monthly revenue and compliance targets associated with a general advice role  
• Accountable for managing accurate documentation and generation of quotes 
• Collaborate effectively across departments to ensure a positive sales and application experience

• Identify operational requirements and opportunities for improvement.
• Extensive knowledge and experience of key operational processes including backup, monitoring, and disaster recovery 
• Design, build and support an operating model that positions MedHealth to confidently face a dynamic future utilising new technology and best practice processes.
• Gather information by analysing how MHG systems interact, process workflows and business service requirements to ensure that MHG’s IT environment is fit for purpose.
• Develop key metrics to measure success through operational data and information.
• Research and make recommendations on software products and services, conduct feasibility studies for software and systems products planned for purchase and give suggestions based on findings.
• Cover a broad range of activities including application support, capacity planning, storage/backup, disaster recovery and IT asset management.
• Identify emerging and current operational risks ensuring that there is an effective approach in place to manage risks.
• Analyse and provide solution to system issues to improve stability and prevent incidents.
• Work with vendors by building and maintaining a strong working relationship with key partners to improve service and put in place appropriate remediation to remediate issues.
• Responsible for the definition, design, implementation, and maintenance of support capabilities for infrastructure and applications across MHG.
• Identify incident trends; recommend and implement improvements to proactively prevent and reduce incidents.
• Respond to incidents within the MHG environment as part of the Incident process.
• Support effective change management practices.
• Prepare Standard Operating Procedures for the daily maintenance of applications and underlying systems
• Put in place automation of the operating procedures and monitoring capabilities.
• Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
• Make certain that technology solutions adhere to quality standards and ITIL processes.
• Collaborate with the project teams to review or inspect work to guarantee their quality.
• Via a continuous improvement mindset ensure processes are agreed and documented, actions out of post incident reviews are implemented and proactive actions are undertaken to prevent incidents.
• Review and evolve practices to ensure that they are fit for purpose and providing the best outcomes.
• Ensure that all systems are risk managed and align with the architectural strategy and meet cybersecurity requirements.
• Function as an effective, positive team member
• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business

You will be working within the Lifebroker business unit who compare a variety of insurance products across 5 of Australia’s top insurers.  

 
Through our General Advice model, we provide the information necessary for our customers to make an informed decision to solve their insurance needs. We want our customers to turn to us in the first instance, to solve their insurance needs. 

What you will be doing:  

• Working within the sales team to achieve monthly sales targets. 

• Facilitate online and phone enquiries, providing a positive experience for all. 
• Contact, establish and maintain effective relationships with clients to manage policy renewals.  
• Educate clients about the available insurance products, to help each client gain a full understanding of their options. 
• Responsible to achieve monthly targets.  
• Maintain accurate records, documentation, and generation of quotes. 
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.  

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Group team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

About The Role

We are seeking an experienced hands-on Business Development Manager to join our Sales team. The ideal candidate will be responsible for securing & holding specifications at the top end of the High End Multi-Residential sector as well as Hospitality & Retail projects.

Extremely strong interpersonal skills and a collaborative approach to working with and engaging stakeholders across Architecture & Design, Construction and Property Development, is essential.

Skills and Experience

• A natural interest and ability in building strong and trusting relationships with people
• The ability to confidently manage client relationships and general day-to-day enquiries
• Great attention to detail in handling business development leads and managing projects from lead to delivery
• An interest in architecture and design
• The ambition to grow and develop existing client relationships through exceptional service and product counsel
• Experience with CRM software a bonus (e.g. Salesforce)
• Ability to work remotely for periods of time, building structure and driving momentum
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Provide after-sales support to retain great relationships
• Ensure prompt and accurate responses to clients’ queries
• Build strong client relationships, through regular communication
• Creating customised sales plans for key clients
• Promote new products/services to existing customers

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Car/ or car allowance, laptop and phone
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

 

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

How To Apply

Our people love to work for us, here’s why!

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centred on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you! 

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected].

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. 

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.   

We are looking for experienced full time professional chef to join our restaurant Tukk and Co at 720 Bourke Street Docklands Vic 3008.

Roles and Responsibilities included,
• Design new menus with the restaurant manager, manage all kitchen operations including food preparation, cooking and clean up
• Manage, motivate, lead and develop the kitchen team
• Delegate the tasks to the kitchen staff and inform the wait staff on Daily specials and Chef’s specials.
• Maintain a high standard of food hygiene, safety and cleanliness in accordance with company standards
• Inspect raw and cooked food items to guarantee the highest quality products are prepared and served to customers
• Manage food costs and supplier management to budget
• Manage staff costs to budget
• Manage and maintain ordering of stock and produce
• Implementation of health and safety procedures in the kitchen
• Collaborate with management to align kitchen operations with the overarching goals of the company

Job Requirements and necessary experience
• Qualified Chef or equivalent with a minimum of 2 years' experience within a fast-paced environment
• Australian qualification of Certificates III and IV in Commercial Cookery or positive Trade Skill Assessment
• Excellent interpersonal skills and the ability to interact positively with restaurant staff and management
• Detailed knowledge of health and safety standards
• Excellent communication skills
• Available Mondays to Fridays 38 hours per week as per restaurant’s requirement
• Full Australian working rights

We are offering attractive Annual Salary $72,000 plus Super and on-going performance-based Incentives and bonus

If you are a self-motivated and reliable person who is passionate for Asian inspired cuisine and love the idea of creating a memorable experience for our diners, please do not hesitate to contact us via 0433 652 929 or email [email protected]