- Identify operational requirements and opportunities for improvement.
- Extensive knowledge and experience of key operational processes including backup, monitoring, and disaster recovery
- Design, build and support an operating model that positions MedHealth to confidently face a dynamic future utilising new technology and best practice processes.
- Gather information by analysing how MHG systems interact, process workflows and business service requirements to ensure that MHG’s IT environment is fit for purpose.
- Develop key metrics to measure success through operational data and information.
- Research and make recommendations on software products and services, conduct feasibility studies for software and systems products planned for purchase and give suggestions based on findings.
- Cover a broad range of activities including application support, capacity planning, storage/backup, disaster recovery and IT asset management.
- Identify emerging and current operational risks ensuring that there is an effective approach in place to manage risks.
- Analyse and provide solution to system issues to improve stability and prevent incidents.
- Work with vendors by building and maintaining a strong working relationship with key partners to improve service and put in place appropriate remediation to remediate issues.
- Responsible for the definition, design, implementation, and maintenance of support capabilities for infrastructure and applications across MHG.
- Identify incident trends; recommend and implement improvements to proactively prevent and reduce incidents.
- Respond to incidents within the MHG environment as part of the Incident process.
- Support effective change management practices.
- Prepare Standard Operating Procedures for the daily maintenance of applications and underlying systems
- Put in place automation of the operating procedures and monitoring capabilities.
- Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
- Make certain that technology solutions adhere to quality standards and ITIL processes.
- Collaborate with the project teams to review or inspect work to guarantee their quality.
- Via a continuous improvement mindset ensure processes are agreed and documented, actions out of post incident reviews are implemented and proactive actions are undertaken to prevent incidents.
- Review and evolve practices to ensure that they are fit for purpose and providing the best outcomes.
- Ensure that all systems are risk managed and align with the architectural strategy and meet cybersecurity requirements.
- Function as an effective, positive team member
- Maintain active knowledge of work health and safety practices and procedures
- Adhere to all policy and procedures
- Carry out other reasonable duties as required
- Undertake project work as determined by the business
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