We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.
Working with Civica Justice Services business unit, we are currently looking for a Learning and Capability Manager who can bring their dynamic and creative approach to the role. As a customer-centric professional, you will have the opportunity to drive innovative design and enable the delivery of engaging and professional training. Your main focus will be on aligning the training programs with defined learning outcomes for both our employees and our business.
By taking on this important position, you will play a key role in fostering a culture of continuous learning and development within our organisation.
In this role in addition to the above you will:
- Design a captivating training program to ensure that all employees, both new and existing, become experts in product and policy.
- Guide and support the team's development while assisting with an ongoing quality assurance program that identifies any gaps in their knowledge.
- Conduct training through various methods including classroom instruction, virtual sessions, and online modules.
- Oversee a training calendar for new system releases, process or policy changes, and refresher courses.
- Act as the administrator for the Justice Services Learning Management System (LMS).
Ideally the preferred candidate will come from a similar role where you would have:
- Proven track record of thriving in a fast-paced and dynamic work environment
- Demonstrated ability to support the growth and development of team members through coaching and mentoring
- Strong problem-solving skills and a keen eye for improving training content to meet specific needs and business requirements
- An exceptional sense of responsibility and ownership
- Effective communication and collaboration with stakeholders at all levels
- Outstanding presentation skills
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Want to learn more about this leadership opportunity with us, click on the apply now button and we will be in touch
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
