Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations. The Mobility Services team helps companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups

About the Role

Join us in this key Senior Mobility Engineer role where you will manage the day-to-day operations our client's EMM systems. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior Mobility Engineer you will lead and manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base

*** This role requires Australian Citizenship and Eligibility to obtain a NV1 Clearance ***

What you’ll do

As Senior Mobility Engineer, you will be responsible for but not limited to:

• Escalation point of contact for customers and team members
• Using tools and processes to deliver services to customers in accordance with SLAs
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Provide technical leadership for major incidents
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Ensure all systems are built to agreed processes and design (e.g. Build guides)

• Identification of inefficient procedures or processes and suggesting improvements for implementation

• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Configure Apple Business Manager (VPP, ADE and MDM Servers)
• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g. Change/release)

• Complete time recording processes for work performed as required
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives

• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following:

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Creating efficiencies to enhance our ability to support the customers environment.
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Efficient and effective use of the call management system(s) for assigned customers
• Be available to travel to Datacom office, customer sites, and conferences when required
• Validate and assist in the maintenance of the customer’s risk and issues registers
  

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Datacom Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Produce accurate, concise, and timely reports as required

Training and Development

Commitment to personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

About us

At Displayr, our mission is to make it easier for everyone to find and share the stories in their data. We do this by creating software that makes it easy to do all aspects of data analysis and reporting, from simple tables through to machine learning, PowerPoint automation to online dashboards.

Our Engineering team is at the heart of this mission, and we need YOU.

We're a bootstrapped company - no corporate debt, no external investors. In the last five years, we've grown from 11 to over 95 people, and we have 1500+ great clients, from small businesses through to Amazon & Meta.

We have recently won 1st place in the Great Places to Work, Best Tech Companies List 2023 ANZ for small employers and we are proud to be certified as a Great Place to Work for the second year in a row.

Displayr is pleased to partner with Work180, an organization dedicated to improving the workplace for Diversity and Inclusion, particularly working conditions for wome

What you'll be doing

• Working with Product and Architects to take business needs and design/architect technical solutions.
• Working with your team to support other engineers by providing technical advice and creative problem solving
• Identifying bugs, capturing information, and following internal processes (JIRA) to solve problems, and reduce technical debt
• Lead by example by creating clean, high-quality code that is well thought out and documented.
• Share your knowledge with others through mentoring and collaboration
• Updating Confluence and OneNote with improvements and changes to processes.
• Peer reviewing your colleagues' code and providing feedback.
• Working with QA to test new code and product features before UAT and final approval.
• Supporting the engineering team with software releases.
• Following Agile and Scrum frameworks.

About you

• You have at least 5 years of solid development experience.
• Previous experience working with Data or with a SaaS platform is preferred.
• You have a Degree in Computer Science or Computer Software.
• You deeply understand the platforms and libraries you use.
• Your CV is full of achievements you are proud of.
• You are concise, clear, and courteous in your communication.
• You are curious and innovative.
• You take calculated risks and are not afraid of failure.

Our tech stack

• Front-end: TypeScript/JavaScript/React.
• Back-end: C#, SQL.
• Supporting systems: C#, Python, R, Rust, Node.js.
• Platforms: Azure, AWS, Kubernetes.

Why Displayr?

• Competitive base salary.
• Share options in the business (join a fast-growing company in its early stages).
• 14 weeks of paid parental leave.
• Relaxed workplace and culture.
• Flexible working hours.
• Full-time or part-time roles available.
• $2000 Learning allowance to help you grow your skills.
• Employee Assistance Program.
• Hybrid role - get the best of both worlds and work from our office in Pyrmont (with access to pool and tennis court) and your home office.

We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

Join our team as an IT Operations Engineer, where you will play a pivotal role in delivering exceptional IT service management and support. As a key member, you'll contribute to maintaining our IT infrastructure, ensuring a seamless onboarding experience, and actively enhancing the security of our systems. This position requires a dynamic individual with proven experience in providing level 1 and 2 support, adeptness in managing cloud-based applications, and a strong commitment to customer service.

Your Day to Day

• Deliver comprehensive IT service management, support, and maintenance in a dynamic technology environment.

• Collaborate with the Digital team, vendors, and stakeholders to troubleshoot technical issues.
• Provide level 1 and 2 IT support for Mac and Windows devices.
• Maintain Google Workspace and Microsoft 365 environments.
• Manage incidents, requests, and problems in alignment with ITIL standards.
• Facilitate onboarding and offboarding processes, including equipment procurement and configuration.
• Contribute to software procurement, vendor management, and contractual reviews.
• Implement zero-touch end user device deployment and optimise network support.
• Identify and implement improvements to IT infrastructure.
• Actively monitor and ensure performance meets contractual service levels for IT vendors.
• Manage asset lifecycle and contribute to disaster recovery and business continuity planning.
• Deploy security-related tools, manage information security policies, and promote cybersecurity awareness.
• Assist with data archiving, DLP, data retention initiatives, and optimise mail security.
• Perform hardware and software patch and firmware management.

Your Skills

• 5+ years in a similar Technical Operations/Level 1 & 2 Support role in a medium-sized multi-site organisation.

• Exposure to wholesale distribution, eCommerce, and manufacturing environments preferred.

• Strong experience with a variety of cloud (SaaS) based business applications.

• ITIL certification is a plus.

• Strong problem-solving and troubleshooting abilities.

• Familiarity with cybersecurity risks, frameworks, best practices, and tools.
• Vendor management skills.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Mechanical Engineer to join our us and support a broad team of qualified technical consultants responsible for design and documentation. This role covers Mechanical building service systems and provides support in areas of commissioning and operations. Supporting in procedural and process management as well as analytical coordination with peering groups covering Property Management, Project Management and HSE.

Key responsibilities include:

• Collaborate across Engineering, Construction, Facilities, and ICT groups to ensure delivery and operations of optimised data center solutions, services and functionality, therefore facilitating growth and scalability of our core business.
• Perform mechanical engineering design which may include engineering drawings, calculations, reports, design criteria, to support engineering projects.
• Perform calculations to analyze and design mechanical system components.
• Assist in the evaluation and selection of mechanical systems and materials.
• Contribute to the development of mechanical systems, through sketches, electronic models, diagrams, and other visual formats.
• Assist in the preparation of engineering project documents and client presentations pertaining to specific project deliverables.
• Deliver tender and For Construction design documentation with assistance from consultants.
• Ensure all mechanical system architectures are designed in accordance with industry best practice method being applied for industrial controls systems adopted within critical infrastructure & utility environments.
• Assist in the new projects and upgrade activities, through lifecycle management, ensuring continual resilience and accuracy of data center system control platforms.
• Work in collaboration with internal business verticals including Operational Site Management teams and Technology teams to ensure all generational improvement, enhancement and training deliver optimised and functional outcomes.
• Work diversely as a key part of a small but highly professional broader CDC team to positively build upon the
• culture and capabilities of our collective.
• Embrace and model CDC’s DNA and Leadership Fundamentals.
• Other duties as directed from time to time.

About you:

• Tertiary qualification in engineering or related discipline, preferably with data center or industrial buildings experience. 4 - 6 years' experience in engineering consultancy
• Knowledge of building services design installation and operation.
• Ability to document engineering principles via drawing and specifications.
• Display key personal qualities including the ability to work remotely, be a team player and exhibit excellent communication skills at all levels.
• Display a strong commitment to customer service with a focus on deliverables.
• Proficiency in MS Office (Excel, in particular).
• Proficiency in Bluebeam, Navisworks, REVIT or similar CAD programs
• Excellent written and oral communication skills.
• Excellent time management skills and ability to multi-task and priorities work.
• Attention to detail and problem-solving skills.

Essential:

• Australian citizenship and ability to obtain, an NV1 Security Clearance

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.