• Business development and account management within the wholesale, inbound, retail travel agent, corporate and MICE sectors
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts
• Conducting presentations to consortia, call centres, professional conference organiser’s and bookers of accommodation
• Utilise pro-active and relationship-based sales expertise to drive results
• Target and prospect new companies, autonomously building a robust contact network
• Initiate and cultivate relationships with new clients

The Specification Manager will focus on establishing and growing Burgtec's presence within the Melbourne CBD market. The primary objective is to target particular architects and designers, building strong relationships to drive the specification of Burgtec products. The role involves hybrid working conditions with 30% in the showroom and 70% visiting architects and specifiers.

About Burgtec

Burgtec designs creates & manufactures office furniture and workstations. Over the last 40 years, Burgtec has remained at the forefront of design, continually injecting new products into our already well-established range of task chairs, workstations, tables, storage systems + complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers, to achieve beautifully designed functional furniture.

Responsibilities: 

• Conduct face-to-face drop-ins and meetings with architects and specifiers from target lists, focusing on increasing specified projects and regional sales.
• Establish and maintain relationships with new specifiers. Key KPIs will track these interactions and outcomes.
• Execute strategies to foster and grow specifier relationships in the VIC market, including periodic rapport-building interactions.
• Be creative in finding ways to connect with architects and specifiers, ensuring persistent follow-up and engagement.
• Provide exceptional customer service to ensure client satisfaction and repeat business. Respond promptly and professionally to inbound inquiries, providing accurate information and building rapport.
• Work as a hunter, never taking no for an answer and finding innovative solutions to penetrate the market.
• Track and report the number of projects specified and new specifiers who commence specifying Burgtec products.
• Use HubSpot to manage customer relationships, track activities, and analyze data to improve engagement strategies.
• Coordinate and conduct engaging client showroom visits, showcasing Burgtec's office furniture offerings.
• Deliver compelling and insightful product presentations tailored to client needs and preferences.
• Collaborate closely with existing teams, including Marketing and Product teams, to ensure seamless customer experiences.

• Proven experience in a sales or client-facing marketing role within the furniture, design, or related industry.
• Strong understanding of the Victorian market and key players in the commercial specification space.
• In-depth knowledge of the specification process, particularly in working with architects.
• Excellent interpersonal, communication, and rapport-building skills.
• Self-motivated with the ability to work independently and remotely.
• Strong work ethic and a results-driven mindset, with a track record of exceeding activity KPIs.
• Demonstrated ability to identify and address client pain points and build strong relationships
• Strong organisational and record-keeping skills.
• Ability to manage a hybrid working schedule efficiently.
• Tenacity and a hunter mentality.
• Ability to thrive in a fast-paced, growth-focused environment.
• Willingness to travel occasionally and participate in training sessions

• Competitive salary of $110,000-130,000 plus superannuation
• Incentive program 
• Opportunity for your specifications skills to shine 
• Rewarding salary + Growth Opportunities for Specification Superstars!
• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team

The Game Changers:  

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future. 

The Purpose: 

Australian Payments Plus (AP+) is seeking an experienced Organisation Development and People Experience Partner to join our People & Culture team where you will play a critical role in driving our people strategy and enhancing the employee experience.  

As the Org Dev and Experience Partner, you will be responsible for collaborating with AP+ teams to understand people and organisation capability requirements, issues and opportunities now and in the future, and for brokering intelligent, fit-for-purpose solutions to those requirements.   

Day to day, you will be accountable for collaborating with a range of internal stakeholders to design and deliver organisational initiatives that contribute to AP+ organisational effectiveness, evolve culture in line with purpose, support the achievement of strategic goals, and create an exceptional employee experience for AP+ people and teams. 

This is a challenging position that requires you to find a balance in delivering fit for purpose customer-centric solutions to problems, upholding high standards, working with a wide variety of stakeholders, and driving to outcomes. Significant influencing and collaboration skills are required, as is the ability to coach and guide leaders in more senior positions.  

Responsibilities:  
Our ideal candidate is practically minded and delivery-oriented, with the ability to shape, build and deliver a wide range of initiatives for implementation. You’re highly capable, a strong collaborator, and willing to roll up your sleeves and own the design and implementation of your work.  
 
You’ll work with internal stakeholders and the P&C team to design, develop and deliver initiatives that support our culture, capability and eX strategies. This includes:  

• Personal growth and career development,   
• Employee engagement and experience,  
• Org effectiveness and operational excellence,   
• Org capability development,   
• Culture and ways of working, including change practices, and    
• DEI and belonging.   

In order to be considered for this role you should be able to demonstrate the following: 

• Deep experience (10 years minimum) in org effectiveness, org development, and employee experience.
• Designing and facilitating capability development programs and employee experience solutions across diverse audiences. 
• Proven experience in designing and delivering high quality programs and initiatives. 
• Strong understanding of modern OD and employee experience practices. 
• Subject matter expertise in organisation capability development, organisation effectiveness, employee experience, and agile ways of working. 
• Demonstrated skill in collaboration and influencing.  
• Ability to project manage your work.   
• Ability to use data to identify themes and priorities linked to strategy and culture outcomes.   
• Experience and ability to navigate and embrace complexity and ambiguity, and to create simple and scalable solutions in an evolving environment.   
• Experience in an APRA regulated environment (Financial Services preferred) is preferred but not essential.  

What’s Next:  

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application. We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

AP+ are not partnering with Recruitment agencies for this role.