JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Customer Service / Admin Officer to join our team in Mackay

• This is a Full time, Permanent Role. The working hours for this role are 9:00 – 17:06.  

• Utilise our systems to complete administration and data entry tasks

• Manage customer and client freight queries across multiple divisions within our Mackay Depot

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Liaise with on site operations staff in order to resolve any customer queries or requests in a timely manner

• Data Entry of timesheet hours, rostering and payroll data into our systems and spreadsheet trackers

• Prioritise your work effectively and efficiently throughout the day and complete tasks in a timely manner

• Maintain staff, training and compliance databases where required

• Order in Uniforms and Stationery where necessary

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Dear Unicorn Whisperer,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for a highly experience Junior HR Advisor... blah blah blah” job adverts...

And you’re looking for an exciting opportunity to join the fastest-growing digital agency in the country…

Then this will be the most important job listing you ever read.

Here’s why...

Firstly... stop what you're doing and watch this - https://youtu.be/OPdKs9NM380

Okay lets continue...

My name is Sabri Suby and I am looking for a sharp and switched on People & Culture Coodinator to join my team.

But not any old coordinator, no. Especially not the usual that is happy in a dry, boring and quiet area of HR.

So what do I mean by a Unicorn Whisperer in a HR context? I thought you’d never ask…

You need to be an expert at spotting, securing, and nurturing talent.

Because we're not just after any candidates; we're after the cream of the crop.

The unicorns currently grazing at...

Google, Facebook, Netflix And Amazon...

And in order to do this, you must know your people (unicorns) intimately…

You must know what their quirks, their preferences, their habitats.

You must know how to craft the perfect bait to attract them…(Like this ad).

But more importantly, you must know how to keep and nurture them...

Creating an environment where these unicorns can thrive.

You must be the perfect balance of creating….

A Utopian Universe Where The Unicorns Roam Free….

Whether you’re phone screening new talent to join our tribe…

Refining employee onboarding…

Or welcoming that new member of the tribe that YOU hired…

There is nothing you can’t do.

No unicorn you can’t reach.

Now, a little about me…

I run King Kong.

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company in the country by The Australian Financial Review…

But it’s not just me.

My business consists of…

85 Of The Wildest, Most Passionate Bunch Of Lunatic Marketers You’ve Ever Worked With...

And this is just one of the reasons we’ve been named as one of the BEST PLACES TO WORK in Australia & New Zealand by AFR and one of the Top 100 Coolest Companies in Australia by Anthill Magazine.

We’ve also been named the 9th most innovative media company in Australia by the AFR.

Look, the list goes on and on…because we’ve seriously won more awards than you can shake a stick at…

But enough about us, what about you...

Are you…

• Passionate about the opportunity to blaze your trail in our people and culture function?
• Dedicated to standing out from the crowd and delivering exceptional work?
• Tired of working hard with little fun or reward?
• Ready to take on an amazing role amongst an awesome team where every day is about being the best you can be?
• Deadly serious about having the strongest gif game in the office?
• Frustrated with the lack of training and support you currently receive?
• Ready to take on the challenge and be the best...for one of the fastest-growing companies in the country?

But Before You Get ALL Excited…I’ll Stop You There…

Because this role won't be easy.

We’re a fast-paced agency who demands nothing but the very best.

We have thousands of customers and hundreds of clients in every niche you can think of…

And all around the world…

And this means we’re always hiring.

Always searching for unicorns in the deepest and darkest depths of the most remote jungles...

And retaining them.

It's quite a workload.

And, as such…

I need a super sharp and passionate HR Coordinator at the helm.

Not only someone who knows how to talk to candidates or knows HR policies and procedures, but someone who is 100% committed to finding THE best talent and creating THE best culture on planet earth.

Maybe you’ve been stagnating at a company with no growth prospects...

Or perhaps you're fresh out of college and want to gain experience in both HR & Recruitment...

and want to be surrounded by a team of hungry winners.

Whether you call yourself a HR Specialist, Coordinator or Unicorn Whisperer…

You must share the belief that….

There Is Almost No HR or Recruitment Problem You Can’t Solve With Google, A LinkedIn Recruiter Account And Seek...

No two days in this role will be the same.

However, your responsibilities will include:

• Support the People & Culture Manager in the management of the end-to-end recruitment process including headhunting.
• Develop and update job descriptions and job specifications
• Explore new advertising strategies and platforms
• Monitor and apply HR recruiting best practices
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “best place to work”
• Support the People & Culture Manager in the onboarding of new employees
• Ensure compliance with all relevant laws and regulations.
• Maintain accurate and up-to-date records in the HRIS system.
• Provide administrative support to the People & Culture department as needed.
• Support the People & Culture Manager with company-wide events & activities.

Look, our ideal candidate will have an ‘I got this’ attitude...they will be solution-focused with a proven track record in finding the best of the best unicorns and keeping them.

You will have to possess the ability to run through walls to get to a solution.

And won’t be the type of person who throws their hands in the air and gives up at the first sight of a challenge.

So...If you’ve been looking for your opportunity to get your foot in the door with a fast-growing company...

Be part of the People & Culture function…

and prove you have what it takes to succeed…

Then this job description has no doubt been like a breath of refreshingly crisp winter air.

Heres's What To Do Next...

Please take the time to write a Cover Letter that tells me about YOU.

Not some wishy-washy cover letter like…

“I’m 29-year-old Virgo from Fitzroy - who enjoys Haiku, turmeric lattes and Ellen Degeneres”...

No.

I want the details.

The juice.

The nitty-gritty.

Specifically why you think you would be the perfect fit for this role.

If you can’t take the time to do this.

Please don’t waste my time or yours by applying.

Best of luck.

Sabri

P.S. If this job description excited you even just a little bit. And you believe that you are indeed the unicorn hunter I'm looking for.

Then please write and send your cover letter ASAP as we're currently interviewing for this position and I'm sure it will get filled fast.

Who knows. Maybe it will be a fit and maybe it won't.

And maybe, just maybe, this will turn out to be the best job you've ever had.

Our dream candidate:

• Previous experience in recruitment coordination or a similar HR role preferred
• A passion for people and driving initiatives
• Willingness and ability to work in a fast-paced work environment
• A positive attitude and eagerness to learn
• Outstanding communication and interpersonal skills
• Demonstrates effective work practices and cooperatively participates as a member of a team
• Ability to handle data with confidentiality
• Unparalleled organisation and time management skills.
• Bachelor's degree in Human Resources, Business Administration, or a related field is a plus but not a requirement.

The juicy part:

• Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
• Amazing growth prospects and upward mobility in our fast-paced agency.
• INSANE events - You name it and we've probably done it.
• Company trips away - such as glamping, Bali & Thailand.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) is close to cafes and public transport.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview kit within 5 business days after submitting your application, unfortunately you haven't been successful this time around!