The Opportunity

This is your opportunity to bring your amazing skills and experience, to be part of delivering Financial Advice services to our customers.

An Advice Assistant listens and understands the kind of financial advice customers are seeking, and matches them with the most appropriate Financial Planner.

To do this successfully you will:

• Provide excellent customer engagement through contacting prospective customers, leading the referral process and assisting with customer queries over the phone
• Collaborate with different parts of the business to support business initiatives
• Work across teams to deliver consistent processes and support the delivery of targets / SLAs
• Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions
• Be curious and interested to continuously grow your knowledge and learning
• Work autonomously at times as well as collaboratively
• Have the ability to work a flexible schedule with altering start/finish times

Successful applications will demonstrate:

• Previous experience working in a call centre / client facing role
• Experience within the insurance or financial services industries is highly desireable
• Strong communication skills both written and verbal
• Well developed rapport building and customer engagement skills
• Strong organisational and time management skills
• Well developed skills in MS Office Suite including Excel, Word, Powerpoint and Teams

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life every day

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA, we support each other to enjoy happier, healthier lives. To rest and enjoy time with our family and friends, our offices will be closed over the festive period.

Applications received after Friday, 22 December 2023 will be reviewed upon our return in the week commencing Monday, 8 January 2024. We aim to be in contact soon after this date to provide you with an update, and we appreciate your patience during this time.

We wish you a wonderful festive season.

AIA is different. Are you?

Koala's mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Product Assistant for Textile Development to work across the broad range of products at Koala. You will help us launch products that continue to surprise and delight our customers around the world. Are you ready to take on the career opportunity of a lifetime?

As the Product Assistant for Textile Development you will…

• Step into the role with a deep understanding of upholstery and soft furnishings textiles.
• Be accountable for professional and long term relationships with suppliers.
• Develop a deep understanding of your supplier’s capabilities (e.g. materials, costs, lead times), to ensure alignment with current and future business needs.
• Coordinate all aspects of textile sampling and ensure adherence to sample budgets, arrange supplier payments, and coordinate sample shipping. 
• Be responsible for sample and bulk production ordering and tracking.
• Coordinate and lead sample development reviews.

• Take ownership of the timeline by influencing key stakeholders across teams throughout the development cycle to ensure all products remain on track to brief and timelines.

• Drive profitability by negotiating the best prices for new textile developments.
• Work closely with suppliers to develop products that meet our sustainability goals.  
• Be responsible for ordering  test samples and submitting to 3rd party test facilities.
• Work alongside the QC team with regards managing supplier due diligence and product quality expectations.

What you will bring to the role…

• 2-3 years experience in the upholstery textiles industry.
• The drive and energy to operate in a fast paced and dynamic environment.
• Ability to understand the big picture and prioritise competing considerations.
• Ability to take and execute decisions, with a solid sense of accountability and initiative.
• High-level attention to detail.
• Strong stakeholder management skills.
• Good communication skills in English, both verbal and written, with the ability to communicate clearly and in a simple way.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

Role Overview:

As a Graduate Human Resources Officer, you will play a fundamental role in supporting various HR functions within The Yiros Shop. Reporting to the General Manager, you'll be an integral part of the team, contributing to the implementation of HR policies and practices while gaining hands-on experience across multiple HR disciplines.

Your Key Responsibilities but not limited to the following:

• HR Administration: Support HR administrative tasks such as maintaining employee records, managing databases, and assisting in the preparation of HR documents, contracts, and reports.
• Employee Relations: Contribute to fostering positive employee relations by handling inquiries, addressing basic HR-related queries, and assisting in the resolution of employee concerns while learning to navigate HR policies and procedures.
• HR Projects: Collaborate with the various Head Office departments on various projects, gaining exposure to areas such as performance management, employee engagement initiatives, HR compliance and identifying process and system improvements.
• Onboarding and Training: Supporting the Recruitment team during the onboarding process for new employees, preparing orientation materials, conducting induction sessions, and coordinating training activities to ensure a smooth transition into the business.
• Work Place Health and Safety Compliance: Ensure WHS information is updated and available in restaurants. Assisting with WHS restaurant audits 

As a Store Manager at H&M, you are responsible for achieving the Sales and Profit goals in your store by creating a plan to deliver a great customer experience. You know the importance of listening to your team's ideas and supporting them to develop their skills. When you're not on the floor, you actively contribute to the success of your team and store by developing strategic sales strategies.  

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.  

As a Store Manager at H&M you: 

• Lead by example to deliver exceptional customer service and create a memorable experience for our customers. 
• Promote our Hello Member loyalty program in line with store and country goals. 
• Regularly analyze and follow up your store’s sales & profit KPIs and take actions accordingly to maximize results. 
• Manage the recruitment, training, development and succession planning for your store. 
• Together with your Leadership Team, you ensure scheduling increases conversion within the frame of the hours plan. 
• You strengthen our company culture by promoting feedback in our daily work and coach your team.