WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is ideal.Follow up on account enquiries via phone or email.Ability to break down complex technical and account information into easy to follow, non-technical information for customers.Exposure to working with onshore and offshore third-party service providers.Excellent phone manner and communication skills. Perks: Pathway for progression into a Team Leader position.Fantastic career progression opportunities.Work with a fun and collaborative team.Opportunity to join a rapidly growing start-up and help be a part of the overall success.Training provided to help you succeed in the role. This is a fantastic opportunity to join a leader in Telco solutions. Get in touch with Jamie and the WOW team by applying now! 

Click here to view more detail / apply for Customer Service Specialist

Start a truly customer focused lending role with customers who are of quality and are easy to work with Your new company Join an established brand who are dedicated to their members, offering customised products, low fees and competitive rates for their benefit. Putting their members first is easy with their award-winning products and services. Based in the Holsworthy barracks branch, you will work on a quality portfolio with experienced and motivational leaders. Your new role In this role you will be responsible for helping members achieve their home ownership goals from their uniquely placed branch in Holsworthy. You will: Implement residential financing and consumer solutions through an exceptional service Assess and evaluate the best suited solutions to customer's needs and requirements with a focus on mortgages Take ownership of the relationships within your portfolio, focusing on service, growth and retention Proactively seek and develop portfolio growth opportunities while being responsible for the mortgage from lead to settlement, building trust and confidence throughout Be directly responsible for the provision of credit assistance Adhere to all regulator requirements and company processes What you'll need to succeed Experience in a Lending Manager/ Specialist branch based role focused on home lending Strong home loan knowledge including understanding credit, the application process and product Experience in direct sales of home loans A high level of initiative, a fast learner and a helpful attitude Tier 2 accreditation and/or Cert IV in Finance and Mortgage broking An effective communicator who works proactively and shows strong business acumen You will be member centric with a passion for what you do and for working in a close-knit team Someone who wants to succeed and will enjoy a fun, fast paced, high-performance culture What you'll get in return In return, you'll receive a competitive salary package of $85k + an achievable and rewarding commission structure. You will be supported and developed by seasoned professionals and will have the opportunity to develop leadership skills and step into a branch supervising role if you desire. You will join a positive culture with a family feel and an opportunity to focus on an exciting and unique member base on your doorstep. You will receive excellent training and a true work life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Fiona Russell on [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2832638

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

Responsibilities

• Ensuring timely and accurate deposit and withdrawal processing within the company's policies and regulatory and compliance frameworks.
• Responding to client inquiries and helping in funding their accounts. Keeping clients informed with updates and the status of their transactions.
• Collaborating with other departments as necessary to solve problems and improve processes.
• Coordinating with internal and external stakeholders on funding-related matters.
• Responsible for handling complex cases and updating corresponding work procedures.
• Undertaking the onboarding and maintenance of Payment Service Providers (PSP), and the evaluation of PSP performance by data analysis.
• Assisting with the draft and following up on funding-related system upgrade requests.

• Bachelor's degree in Business Administration, Business Management, Marketing, or a related field.
• Excellent written and verbal communication skills.
• Bilingual in English and Mandarin Chinese is required.
• High attention to detail to facilitate information accuracy.
• Ability to handle pressure in a fast-paced environment.
• Ability to work collaboratively within a team.
• Patience in conducting repetitive tasks and be able to maintain a high level of accuracy when multitasking.
• A fast learner, with the ability to absorb substantial information and knowledge with ease, and subsequently apply them.
• Intermediate/advanced Microsoft Office skills (Advanced Excel skills will be highly regarded).

• Join a rapidly expanding international organization, providing you with the opportunity to contribute to its growth and success.
• Collaborate with influential senior stakeholders, leveraging your expertise to create a meaningful impact through your contributions.
• Thrive in a dynamic and high-energy work environment, witnessing the tangible results of your efforts swiftly.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Designation / Job title: ICT Security Specialist - 262112 \ Security Analyst

Number of Positions : 10

Primary or Mandatory skills:-
1. Sailpoint
2. Java

Good to have skills:-

1. Oracle
2. Ping
3. Azure

Detailed Job description:-

• Implementation of IAM security systems, including Sailpoint, Microsoft AD/Azure AD as related to IAM, MFA, Conditional Access and SSO etc. whether on-prem or in the cloud.
• Collaborate with existing and future managed service provider relationships and resources in the IAM/SAP security space.
• Build, test and rollout of enterprise Identity and Access Management solutions in association with internal and external resources.
• Ability to document use cases and work with agile teams to document user case studies.
• Provide technical Engineering and vision for customers’ application platforms.
• Ability to support evaluations of vendors solutions.
• Collaborate cross-functionally with other technology teams and security organizations.
• Participate in the definition of an enterprise IAM Engineering strategy, with a roadmap of key deliverables and timelines, and deliver consistently.
• Maintain up-to-date knowledge by researching new technologies and software products, participating in educational opportunities and conferences, and reading professional publications.
• Foundational knowledge of Identity Management technologies such as NetIQ, PingID, CA, Okta, AzureAD, SailPoint, RSA etc.

Specialist Electrical Engineer Date:  12 Dec 2023 Location:  Perth, AU Monday to Friday | Perth Performance, Retention and Profit Share Bonuses Free onsite parking at the Remote Operational Centre (ROC) 18 Weeks paid Parental Leave for primary caregivers About the role: The Asset Management team is currently seeking a Specialist Electrical Engineer to join them on a 5:2 roster based at Perth. Reporting to the Manager Electrical Engineering, you will be responsible for providing Specialist Electrical engineering support for Roy Hill Operational teams and support continuous improvement of production systems across the business while acting as owner’s rep in performing technical governance and Stewardship for critical project deliverables. Duties: Provide electrical engineering expertise to support site based engineers, planners and maintenance teams to ensure the safety and integrity of electrical systems across the business Manage the Roy Hill electrical network model and manage change to the network including protection schemes. Identify technical opportunities and economic justification for improvements and communicate those to the required parties. Manage the delivery of capital operational improvement projects to deliver the required Roy Hill business outcomes Conduct investigations into electrical systems failures and implement improvement measures to mitigate vulnerability Support ongoing improvements to the electrical, instrumentation and control systems layer to ensure reliability of operational performance and reporting of the KPl's. Implement and control change management processes incorporating communication feedback to Demand Chain Execution team for HV Distribution, HV and LV Motor Control Centres and VSD Parameters Skills and Experience: Degree in Electrical Engineering or Equivalent, recognized by Engineers Australia Extensive experience in the resources sector,  working in a similar role within an operational team Experience with working in Engineering consulting or Project Engineer roles Experience in the use of SCADA, PLC, HMI and other plant control systems Perth ROC Facilities: Free on-site parking at remote operational centre (ROC) Modern spacious office with break-out facilities In-house café providing variety of hot & cold food options and barista coffee Flexi Leave available to all Perth based office staff Flexible working hours outside of core business hours Active social club with community events and activities for employees Lifestyle, Learning and Recreation initiative which provide events for your family About the Company: Roy Hill is a world class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia’s Pilbara region. We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country. We are committed to the use of new technologies that results in higher quality product, less waste, improved efficiencies and above all, a…

Click here to view more detail / apply for Specialist Electrical Engineer

Role Purpose

The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company’s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.

Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!

As a Senior Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high and mid- value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.

You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.

Main Responsibilities

In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:

• Build & maintain strong relationships within assigned high and mid-value customer accounts, and continually delight them with a positive, customer centric attitude.

• Work collaboratively with customers to ensure that they are finding value in our products and services. Develop clear understanding of the customer’s goals, needs, expectations and preferences continuously.
• During onboarding, ensure that customers are properly trained, equipped with the right tools & resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
• Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
• Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans.
• Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified.
• Be a customer advocate, capturing & delivering customer feedback, to respective teams and identifying opportunities for improvements.
• Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.
• Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
• Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
• Identify need for improvement in process and work collaboratively across teams to effect this.
• Develop, learn and share best customer success practices with team members to continually improve quality, effectiveness, and efficiency of our processes.

#LI-CN1

RETAINED SEARCH/EXCLUSIVE LISTING About our client Our client is a family-owned business with over 30 years of experience supplying plasterboard and building materials to the construction industry. They take pride in their partnerships with premium suppliers and manufacturers, offering the best products and innovative solutions to their customers. Committed to delivering exceptional customer service, they maintain their leadership in the industry. They are seeking a Trade Counter Sales Specialist at their Balcatta Trade Centre About the opportunity Your responsibilities will include: Trade counter sales and sales order processing Handling over-the-counter or telephone retail trade sales Providing customer quotes and product support Offering exceptional service to our customers Product quoting and special orders for Trade Customers Contributing to maintaining the store's profile and presentation Managing EFTPOS, cash, and account sales transactions About you We are recruiting for a self-motivated and customer-oriented candidate who ideally possesses the following: Previous trade counter sales experience or similar (desirable) Knowledge of fibre cement products, plasterboard, hardware and composite products (desirable) Experience with Accrivia CRM or similar (desirable) EFTPOS/cash sales experience Strong sales focus with excellent phone manner and computer skills Ability to work effectively under pressure Driver’s license Forklift ticket (desirable, but training can be provided) ***You must have full working rights to work in Australia as visa sponsorship and relocation are not provided for this role.*** What’s on offer Join our client's friendly, family-based company and enjoy the following benefits: Salary: $55,000 - $65,000 Super a share of the monthly sales bonus scheme  Full product and CRM system training Opportunities for career progression within the company Quarterly staff social functions If you are a motivated individual with a passion for trade counter sales, don't miss out on this exciting opportunity.  For a confidential discussion about this role please contact Graham Patullo at 08 6186 1634 KEY WORDS Sales Representative, Retail Sales Associate, Customer Service Representative, Building Materials Sales, Trade Counter Associate, Sales Consultant, Construction Sales, Sales Support, Inside Sales, Retail Support, Sales Specialist, Building Supplies Sales, Customer Sales Associate, Building Products Sales

Click here to view more detail / apply for Salesperson -Trade Counter Specialist

THE OPPORTUNITY The reception team supports the whole of the Garvan Institute by welcoming and guiding all visitors on-site at two receptions: The Garvan Institute of Medical Research and The Kinghorn Read More...

Click here to view more detail / apply for Front Desk Receptionist

Senior Solution Specialist

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

As a Senior Solution Specialist, you will be responsible for selling our automated network penetration testing product, vPenTest from our Vonahi Security division to Managed Service Providers (MSPs) and Internal IT customers. You will manage and close new sales through forecasting, account resource allocation, account strategy, and planning. This is a technical sales position that involves basic knowledge and experience with IT sales.

You Will:
• Demonstrate PenTest solution to MSPs and Internal IT customers
• Manage and close new sales through forecasting, account resource allocation, account strategy, and planning.
• Manage the team of researchers/sales ops to maintain our CRM records and follow up on tasks.
• Help the technical team with building and managing RFP proposals when needed.
• On the customer success side of things, help with cross and up sell other Vonahi consulting services to partners and internal IT customers including helping them resubscribe to a new subscription once the current one expires.
• Diligently follow-up on all account management generated leads as assigned
• Constant learning to build and maintain product and industry knowledge
• Be adept at providing high-level product demonstrations and able to handle client inquiries
• Conduct business-oriented discussions with prospects about how our software will benefit their organization
• Provide accurate forecasting/pipeline information to management on a weekly basis
• Must be a team player who is a self-starter and can perform under pressure and with minimum supervision
• Consistently exceed monthly quotas
• Consistent communication with prospects via phone and email

You Have:
• 5+ year technical knowledge and/or experience in software sales
• General technical understanding of networks, systems and applications
• Personable, with convincing phone etiquette, high energy and enthusiasm
• Track record of meeting/exceeding sales targets in a telephone/webinar environment
• General knowledge of other industry compliance standards including GDPR, PCI, HIPAA, FINRA, NIST a plus
• A demonstrable ability to manage a sales process, including negotiating sales opportunities to closure, through a deep understanding of a prospective customer buying process
• Bachelor's degree preferred

Marketing Specialist position available in NSW, Qld & WA

At NEPEAN™ we are proud to be Australia’s leading privately owned engineering, mining services and industrial manufacturing organisation. We have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction, and transport companies.

Over the last 40 years, hard work, technical credibility, and a willingness to tackle very difficult projects have earned NEPEAN an enviable reputation. Today our organisation employs over 1400 people across six continents and distributes products to more than 65 countries. We service our customers through multiple businesses in our portfolio: NEPEAN Conveyors, PROK, Gurtec, Roxon, NEPEAN Longwall, NEPEAN Power, NEPEAN Engineering & Innovation, Weldlok, Galintel and Galserv

Main Responsibilities:

• Working with the various business units, own the social media strategy and execution including planning, content creation and paid advertising campaigns
• Manage and administer all digital channels – social media, website
• Assist with the management and coordination of various marketing campaigns
• Set up performance metrics, track and review all social media marketing campaigns to ensure delivery of ROI
• Create relevant and engaging content including blogs, news articles, case studies, infographics and video content for use across various marketing channels
• Manage the University engagement plan for PROK focusing on the East Coast of Australia
• Plan and execute targeted campaigns that drive graduate applications and brand awareness
• Set up campaign performance metrics


Skills:

• Exceptional communication and interpersonal skills
• The ability to strategically evaluate and solve complex problems
• Strong attention to detail
• Persistence and Tenacity
• Adaptability and Flexibility
• Work personality strongly aligns with NEPEAN’s DNA

Qualifications:

• Bachelors Degree in Marketing, Communications or associated field

If you are a Marketing Specialist looking for your next long-term career move, please get in touch by clicking APPLY NOW.

Salary range: $80,000 - $100,000 per year (depending on experience)

Marketing at GoTo
Being direct and relatable makes work and life easier for everyone. From storytelling and content to influencer relations and user lifecycle campaigns, the Marketing team at GoTo sets the stage for how we interact with customers, prospects and employees. When you become a part of this team, you will directly be impacting the business, revenue, and image of GoTo. Come discover with us.
Your Day to Day
As a Sr. Demand Gen Specialist you would be working on:
Demand Gen Planning --- You will develop and execute quarterly marketing plans focused on delivering MQL and Pipeline targets for our Remote Solutions portfolio in North America
Budget Management --- You will confidently and effectively manage quarterly budgets to achieve quarterly marketing goals
Testing --- You will work with internal and external stakeholders to setup quarterly testing plans in a fast-paced, agile environment for continuous improvement of marketing metrics
Optimization --- You will analyze data to monitor the success of programs, optimize activities, and identify areas of opportunity using a data-driven approach.
What We’re Looking For
As a Sr. Demand Gen Specialist, your background will look like:
· 5+ years of experience in a similar role working on a team focused on growing awareness and demand for SMB and Enterprise-level products
· Proven success managing and executing multi-channel demand generation campaigns
· Deep understanding of B2B marketing funnel and lead progression from lead to MQL, MQL to Opportunity, and Opportunity to Pipeline
· Strong organizational skills with the ability to manage competing priorities
· Familiarity with a range of martech and analytics tools (our stack includes Salesforce, Marketo, Terminus, Integrate, DemandBase, Google Analytics)

    About BHP  At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment Read More...

Click here to view more detail / apply for Specialist External Affairs Operations (Corporate Affairs, Comms, Sustainability & Climate)

RecycleSmart Pty Ltd’s Power Pickup is an on-demand collection service that collects tricky recyclables from your doorstep and ensures they get properly recycled. So far, we have diverted over 470,000 kgs from landfill, with a community of 40,000+ engaged Recycle Heroes!

We now have an opportunity for a passionate and driven marketing specialist to join our team in a full-time capacity.

The position is a hybrid role, offering the flexibility of mixing work from home and working from our Sydney CBD based office.

Responsibilities:
? Develop and execute growth marketing strategies, which includes the creation and implementation of marketing campaigns, experimenting with new channels, testing different tactics to drive user acquisition and engagement.
? Analyse data to improve website and campaign performance (customer acquisition cost, conversion rate)
? Staying up to date with market and industry trends.
? Measuring and reporting on success of campaigns
? Work closely with our Content Manager
? Collaborate cross-functionally with the team: support the sales team to drive conversion for businesses and councils, work closely with operations and tech teams to ensure seamless campaigns and customer experience.

Selection Criteria
• Bachelor degree or higher qualification
• At least 5 years’ relevant experience in lieu of formal qualification
• Excellent communication and presentation skills
• Experience in planning and leading initiatives
• Working knowledge of market research, surveys and data analytics

Salary
$70,000 + Superannuation

Enel Green Power, within the Enel Group, develops and operates renewable energy plants worldwide. We manage more than 1,200 power plants on five continents. We’re present with assets in operation or under construction in around 21 countries and manage development activities in a further five countries.

Enel Green Power entered the Australian market in 2017 with the construction of one of Australia’s largest solar plants, Bungala Solar Farm located in South Australia. Our Australian operations now include three solar plants with a consolidated capacity of around 310 megawatts (MW). We have a significant pipeline of further wind and solar projects under development across Australia.
The Procurement Specialist is responsible for the supply of products & services essential for company’s operations. Reporting to the Head of Procurement (Australia), this position will lead & assist on a variety of long-term & medium-to-high value complex contracts related to the development, execution, construction & operation of power generation assets for various renewable technologies. This position will ensure all goods & services are procured to provide maximum value in terms of quality, price & schedule, whilst minimizing risks. The Buyer/Procurement Specialist will coordinate multiple sourcing efforts with high levels of technical, financial & legal aspects, managing input from internal subject-matter experts to provide effective sourcing efforts & provide leadership through the tendering, negotiation, contracting & execution stages.

Key duties and responsibilities include but are not limited to:
• Carry out procurement (Direct and Indirect) for all purchase services & sourcing commodity lead for business functions
• Collaborate with Requesting Units to understand the requirements & implement best procurement & contracting strategies
• Negotiate best price points via market intelligence & competitor analysis with the objective of meeting customer expectations on quality & timelines within stipulated budgets
• Execute applicable/approved sourcing strategies & drive supplier negotiations to meet quality, fulfilment & productivity requirements of the business, including -identification of suitable/appropriate suppliers & articulation of service requirements
• Experience in contracts structure, contract negotiations & Audit Closure of related commodities
• Perform risk management regarding supply contracts & agreements
• Supplier Management & on-time payments to vendors for maintaining service continuity
• Develop successful working partnerships with Finance & other business units to understand their procurement needs
• Execute Procurement Annual Plans
• Manage vendor qualification process, maintaining & improving vendor market-knowledge & updating vendors’ database

Skills, Qualifications, and Experience
• At least 3 years working in a similar role (engineering and/or power generation operation and maintenance)
• Relevant qualifications in Electrical Engineering or equivalent.
• Successful experience in leading activities in different business cycles and dynamics
• Working experience with integrations and working in a multi-culture environment;
• Comfortable with figures and in collecting, analyzing and interpreting data;
• Experienced and confident negotiator and communicator at all organization levels and with suppliers;
• Good judgment in resolving issues; proactively seek solutions to upcoming issues and offer insights and ideas;
• Ability to interact with major EPC companies, contractors & suppliers in Australia;
• Strong communication and group process skills, ability to build confidence with local business managers in their ability to understand their needs and execute value-added Procurement Management activities;
• Good level of proficiency with the most common digital productivity tools (e.g. Microsoft Office package), a previous knowledge of SAP and similar software used within the procurement/supply chain will be a plus.

Your benefits at Enel Green Power Australia will include competitive remuneration package and small and dynamic working team and innovative and challenging multidisciplinary projects.

Job number #16517

Work Management Specialist - Rail Country/Region:  AU State:  WA City:  Perth Read More...

Click here to view more detail / apply for Work Management Specialist - Rail

Are you an Advertising Specialist eager to drive impactful campaigns, shape consumer behaviour, and elevate brands within a dynamic marketing agency? We are seeking a talented individual to join our team and to work with key client contacts to develop a deep understanding of their businesses, achieve sales objectives, and foster business growth. You would be responsible for the management of client relationships, ensuring the delivery of outstanding marketing communications that meet and exceed client expectations. Support the digital marketing team across all elements to deliver a project or campaign, from briefing to production. Participate and foster a culture of excellence and an innovative approach to problem solving.

Key Responsibilities:

· Planning, Development, and Organisation: Devise and execute advertising policies and campaigns aligned with sales objectives. Organise strategic initiatives to deliver relevant and effective and purposeful solutions.

· Strategic Advisory: Provide expert counsel to clients on advertising strategies, enabling the reach of target markets and creating consumer awareness.

· Campaign Coordination: Lead the coordination of advertising campaigns, managing specialised activities like artwork, copywriting, media scripting, and production, ensuring adherence to time and budget constraints.

· Consumer Analysis: Analyse consumer patterns, preferences, and behaviour data to interpret current trends and predict future market shifts.

· Market Research: Conduct comprehensive research to identify potential market demand for new and existing goods and services. Collect, analyze, and interpret statistical information to enhance advertising strategies.

· Business Growth Support: Contribute to client business growth by executing marketing objectives, policies, and programs that align with organisational goals.

· Market Opportunities: Commission and conduct market research to identify opportunities for both new and existing services, offering strategic guidance based on findings.

· Holistic Marketing Advisory: Provide expertise across all facets of marketing, including product mix, pricing, advertising, sales promotion, and distribution channels.

Requirements:

· Proven experience in advertising, marketing, or a related field – at least 2 years -

· Strong analytical skills with the ability to interpret data and trends.

· Exceptional communication and presentation abilities.

· Proficiency in market research techniques and tools.

· Strategic thinker with a creative approach to problem-solving.

· Bachelor's degree or higher in Marketing, Advertising, Business Administration, or relevant field.

Join Our Team:

If you are passionate about crafting impactful advertising campaigns, leveraging market insights, and driving business success through innovative strategies, we invite you to apply for this Advertising Specialist role at our forward-thinking marketing agency.

Annual remuneration: $80,000 + supperannuation

To apply, please submit your resume and a cover letter outlining your relevant experience and how you can contribute to our team's success.

We are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment.

Application Deadline: COB 29th December

Job Type: Full-time

Salary: $80,000.00 per year

Why BT
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.

Key Purpose of the role
To manage and administer IP Enterprise, Data Centre & WIFI Technologies for BT and its Global customers.
Provide Level 3 technical support. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate.

Your Responsibilities
• Form an integral part of 24*7 rota to provide in-life support
• Work on complex incidents, problems and changes within the Operational environment.
• Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
• Be the technology SME for specialised product as per contract or business need
• Be the Contract SME obtaining full infrastructure, tools and process knowledge.
• Provide escalation support to team members including first and second line of defence.
• Root cause analysis and building PIR as and when required
• Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
• Configuring, troubleshooting, and managing Cisco Nexus (9k, 3k, 5k, etc.)
• Configuring, troubleshooting, and managing Cisco WLC (5500, 9800) Cisco Prime
• Managing Cisco ISE infrastructure
• Perform Checks on the quality of work done by project team on newly commissioned network nodes and responsible for its handover acknowledgement to operations team.
• Highlighting any design issues to the Engineering team and following up until its resolution
• Suggesting design improvements to Engineering team which could be beneficial for the network going forward
• Performing software upgrades of network elements
• Perform after hour support (rostered on call)
• Engage with equipment vendors for complex faults
• Maintain up to date information about configuration Items and their associations required to deliver telecommunications services.
• Develop good technical awareness of new product developments in emerging technologies.
• Manage own work effort effectively with minimum supervision.
• Work on own initiative, recommending and implementing improvements to the network.
• Mentoring and raising the technical skills of level 1 and 2 engineers
• Risk Analysis and Validate Changes to minimize the impact.
• Assist with internal and external audit requests.
• Provide Root Cause Analysis for Low, Medium and High Severity Incidents and work with problem management team to close the identified gaps.
• Provide technical review of changes being implemented by the projects team.
• Responsible to document all Troubleshooting activities into the incident record/ticket.
• Co-ordinate with onsite operation teams to resolve regional/global problems.
• Further development of existing network infrastructure
• Provide a technical point of contact between user/IT groups to ensure effective support.
• Project collaboration with Implementation and Engineering teams.

Leadership Skills Required
• As an Individual contributor , accountable for respective deliverables area.
• Form an integral part of a 24 hour on call support rota to provide 24x7 support.
• To share technical knowledge with in the team and participate in cross skilling activities.

The technical skills needed;
Mandatory: Hands-on experience in operation and management of IP Enterprise, Data Centre and WiFi.
• Experience with Cisco Data Centre Infrastructure.
• Experience with Wireless technologies.
• Experience with syslog solution and SIEM solution (Splunk, Logrythym).
• Knowledge and experience of Cisco DNA Centre (DNAC) for Provisioning, Assurance and Automation services.
• Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS
OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN’s, VTP, STP, RSTP, MSTP, VPC, Multichassis EtherChannel(MEC).
• Strong understanding of TCP/IP.

Experience you would be expected to have;
• Bachelor degree qualification (Telecommunications/Engineering, IT/Data Networks) or equivalent experience.
• Minimum 5 Years telecommunications-based experience within a large enterprise/carrier or integrator.
• Mining, Industrial/Oil and Gas or manufacturing experience preferred.
• CCNP.
• At least 5 years hands-on IP Data Centre experience.
• Stakeholder management and ability to work under pressure.
• Effective oral and written communication.
• Strong problem solving and analytical skills.

Simple Machines is a global boutique technology firm specialising in engineering data to life for leading global brands, governments and technology companies. With operations spread across Sydney, Christchurch, and London, we are a market leading firm at the cutting edge of data, engineering and AI.

 

Our team are a group of like-minded technology consulting experts across Data, Data Engineering, Data Science and Product Management. Our team have honed their skills within some of the leading technology consulting and management consulting firms. As a team we do not accept the status-quo, our role is to challenge and push the boundaries within the world of data engineering.

 

As we scale our business across ANZ, we are looking for a proven Talent Sourcing Specialist to join our global TA team.

About you

• You will have a passion for hunting top talent.
• 3+ years of hands-on talent sourcing and/or full-cycle recruiting experience in technology (ideally in the data / software engineering space).
• Consultative and empathetic approach (high EQ) in establishing and developing key stakeholder relationships.
• You would have gained experience across either agency and/or internal recruitment
• A strong background in hands-on hunting and attracting passive candidates.
• Highly skilled in Linkedin and/or Linkedin Recruiter.
• Proactive style of recruitment (not relying on applications).
• bonus) Experience working in the high-growth or the technology start-up world.

About the role

Initially we are looking for someone to join our team on a 3-month contract with a view of being made permanent after the initial contract period.

This will be a hybrid 3-days (Monday, Wednesday & Friday) office base role within our awesome Darlinghurst office. On these days we provide paid lunches, which ranges from amazing healthily salads, taco Tuesday to build your own burger day.

As a high-growth global technology company you will make an impact in the growth and success of our business within the ANZ region.  You will act as a brand ambassador and use your skills in Talent Acquisition to identify, attract and secure the top talent in the market.

You will be responsible for proactively sourcing top talent for a range of roles across ANZ including software development, data engineering, delivery and product management.

You should be adaptable and have the ability to hunt top talent across other business areas of the group if the need arises.

Responsibilities

• Support the Head of Talent in the sourcing of high performing technology talent and driving candidates through the interview process.
• Drive quality over quantity when presenting candidates to hiring managers.
• Maintain a strong active pipeline of talent (including passive talent)
• Inform the business of high performing talent on the market.
• Achieve a high pass-through rate when presenting profiles to the business.
• Provide an exceptional candidate experience.
• Provide market insights so the team knows happening in the market.

About Simple Machines

Simple Machines isn’t your typical tech company. Rather, we’re a firm of passionate and talented expert consultants that are as much a community as a company.

 

When we set out to make a difference nearly 10 years ago, we did so because we weren’t happy with the status quo of technology consultancies. We wanted to build a company we would want to hire ourselves. And we’ve done just that.

 

At the core of our company is a team of talented individuals, many of whom are at the top of their field. We regularly present at local and international conferences, committing to many of the open-source projects we utilise in our day-to-day engagements and release many other projects back to the broader technology community.

 

Apply now and let’s see where the connection takes us.