TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.
Responsibilities
- Ensuring timely and accurate deposit and withdrawal processing within the company's policies and regulatory and compliance frameworks.
- Responding to client inquiries and helping in funding their accounts. Keeping clients informed with updates and the status of their transactions.
- Collaborating with other departments as necessary to solve problems and improve processes.
- Coordinating with internal and external stakeholders on funding-related matters.
- Responsible for handling complex cases and updating corresponding work procedures.
- Undertaking the onboarding and maintenance of Payment Service Providers (PSP), and the evaluation of PSP performance by data analysis.
- Assisting with the draft and following up on funding-related system upgrade requests.
- Bachelor's degree in Business Administration, Business Management, Marketing, or a related field.
- Excellent written and verbal communication skills.
- Bilingual in English and Mandarin Chinese is required.
- High attention to detail to facilitate information accuracy.
- Ability to handle pressure in a fast-paced environment.
- Ability to work collaboratively within a team.
- Patience in conducting repetitive tasks and be able to maintain a high level of accuracy when multitasking.
- A fast learner, with the ability to absorb substantial information and knowledge with ease, and subsequently apply them.
- Intermediate/advanced Microsoft Office skills (Advanced Excel skills will be highly regarded).
- Join a rapidly expanding international organization, providing you with the opportunity to contribute to its growth and success.
- Collaborate with influential senior stakeholders, leveraging your expertise to create a meaningful impact through your contributions.
- Thrive in a dynamic and high-energy work environment, witnessing the tangible results of your efforts swiftly.
