Job Title

Job Description Summary

Job Description

Calling all non-experienced customer service superstars!

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect! We are looking for a motivated and enthusiastic Customer Experience superstar! The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

• Management of client enquires via phone and email

• Ensures that a world class customer service experience is delivered 

• Data entry/extraction

• Raising Workorders/Purchase orders within management system

• Coordination with contractors and client teams

About You

• Zero years of experience required – we believe talent and personality are more important!

• An undying passion for creating memorable experiences for customers.

• Intermediate skills in Microsoft Office programs (Word and Excel essential) 

• High level of attention to detail

• Reliable and a great work ethic 

Why join Cushman & Wakefield?

• Endless supply of laughter and good vibes.

• A supportive team that values your uniqueness.

• Opportunities for growth and advancement because everyone starts somewhere!

• A truly diverse and inclusive workplace

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
• Support and value the contributions of all team members, creating trust and empowering our people  
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

About the role

We are looking for someone to deliver and conduct Sarbanes-Oxley (SOX) Compliance tests for the MedHealth Group on a monthly and quarterly basis to assess financial reporting controls and procedures.

Some of what you’ll be doing

• Implement processes to support the delivery of Sarbanes-Oxley (SOX) Compliance tests on a fortnightly, monthly and quarterly basis
• Ensure Sarbanes-Oxley (SOX) Compliance tests are carried out within set timeframes as per MedHealth processes and procedures
• Liaise with relevant stakeholders to gather appropriate information to support testing
• Reporting and monitoring of non-conformances, working with the relevant business units to ensure timely corrective action
• Provide testing feedback and work with business units to ensure identified areas for improvement are addressed and actioned
• Assist with the development and implementation of new processes to ensure compliance standards  
• Review and support the development of internal policies and procedures to ensure compliance with relevant standards
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence

The opportunity:

Our Technology team at AIA is growing and to support this growth, we are sourcing a Business Support Officer to provide organisational and administration support to our Technology Leadership and broader employee cohort. No two days will be the same in this role and the successful candidate will have exceptional stakeholder engagement skills and the ability to work in a fast paced and continually changing environment. This opportunity can be based in either Melbourne or Sydney and a Hybrid work model is on offer.

To be successful you will:

• Build positive relationships and trust with key leaders to proactively anticipate their needs and ensure they are prepared and have the required documents in advance of meetings
• Manage business expenses of the CTO and Technology Leadership team
• Manage vendor contracts and payment as required
• Organise travel and accommodation bookings for CTO and Technology Leadership, in line with the AIA Policy
• Assistance and preparation of presentations to support CTO and GM’s
• Events and conference management as required including but not limited to venue, catering and invitations
• Offboard contingent/contract staff/vendor resources according to projects and BAU demands from collaboration with business SME’s, Project Managers and other technology partners
• Recruitment support, including collection and collation of information and documents as required
• Act as a point of contact for various staff requirements in and around the office
• Provide additional administrative support, mail management, calendar management and updating of distribution lists as required
• Engage with Executive Assistants to ensure consistency in support across the organisation and to work on joint projects & events

Successful applications will demonstrate:

• Exceptional organisational skills and the ability to proactively anticipate the needs of key leaders
• Experience in a similar role supporting senior executives and a broader team
• High level communication and customer engagement skills
• Strong attention to detail and the ability to effectively prioritise
• The ability to maintain confidentiality and use appropriate judgement and discretion
• Flexibility in your approach to work and willingness to assist with additional tasks and pivot as required.

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

​

AIA is different. Are you?

To join an organisation that helps people live better every single day by applying via the link today. Applications close on Wednesday, 13 March 2024!

We are looking to appoint a Front Office Supervisor at our iconic Oaks Melbourne on William Suites property on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available. 

About the role:

• Guide & support the team in providing outstanding guest welcoming and experiences
• Act as a role model, sharing your expertise and continually inspiring the team
• Ensure daily tasks are completed accurately and in a timely manner
• Conduct guest arrivals and departures
• Resolve & respond to guest complaints in a timely and professional manner

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role

We’re currently recruiting for a Collections Officer to join our Docklands office, managing end-to-end Collection Activity for an assigned portfolio of Local and export Customers.

Reporting to the Collections Manager - Non-Grocery, your main responsibility will be to deliver efficient and effective management of several partner accounts, including timely processing of all payments and deductions whilst managing compliance with terms.

This is a Hybrid position, mixing between Bega's Docklands office and working from home arrangement.

Responsibilities

• Account Management for medium transactional Accounts across multiple sites.

• Management of all Customer Queries, and Reconciliations

• Daily / Weekly Payment Allocation.

• Timely processing of customer payments, remittances, deductions and associated follow-up

• Deliver on collection activity KPIs  

• Tradespend processing.

About you

• A strong customer focus and stakeholder engagement skills

• Accounts receivable and credit management and process knowledge

• Strong reconciliation skills and good knowledge about rebates and deductions.

• Experience with an ERP system, ideally SAP

• Ability to add value and input to continuous improvement projects.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Reporting to the Fleet Manager, the candidate will be responsible for driver/sub-contractor online training, co-ordination, and planning. This role is also responsible for maintaining compliance related records, in addition to 00% compliance across all PE Altona North fleets.

• Ensuring all contractors are enrolled in online compliance training and complete courses allocated.

• Manage weekly compliance reports reporting to State Management Team.

• Manage daily contractor fatigue reports.

• Conducting Annual contractor vehicle inspections

• Entering all relevant master data and creating new contractor profiles.

• Assist/advise managers and other members of the operations team to ensure contractor compliance.

• Ensure the correct use of company systems to correctly pay contractors and charge customers.

• Liaising with Financial Reporting Team (revenue assurance/payables) where appropriate.

• Ensure all required reporting is correct and on time.

• Daily audit all subcontractor compliance records as set by State Operations Managers and Recruitment & Training Co-ordinators.

• Other task as set from time to time by Fleet Resources Manager or State Manager.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express