As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
• Provide guests and visitors with local information from your vast array of knowledge regarding the city attractions and amenities

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 
• Use effective communication skills to build rapport and provide engaging customer experiences. 
• Be flexible with hours to ensure we're available when our customers need us. 

Elevate your career by joining the prestigious Sofitel Brisbane Central with the largest conferencing operation in Brisbane, where excellence is not just a standard but a way of life.

We are currently seeking dedicated and enthusiastic individuals for various casual and part time roles within our Conference and Events Operations team.

Success in this role is the ability to learn quickly and the desire to provide phenomenal service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training. Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards.

A Responsible Service of Alcohol certificate, positive attitude, immaculate personal presentation and the ability to say “Bonjour” is a must.  

Event set up and pack down - Food and Beverage Attendant

Work with your team to set up and pack down conference rooms promptly and accurately to the specifications described on the function sheets ensuring cleanliness and organisation, and assist in various food and beverage duties as needed. Physical capability to move heavy items as needed and practice safe handling at all times.

• Availability: Full availability required

Barista

The Banquet Barista is responsible for preparing and serving a variety of coffee and espresso beverages during banquet events. They ensure high-quality service, maintain cleanliness and organization of the barista station, and provide a pleasant guest experience.

• Availability: Monday – Thursday from 6 AM

Bartender

Prepare and serve beverages, maintain the bar area, engage with guests, and uphold the Sofitel standard of service.

• Availability: Tuesday – Friday from 4 PM

Overnight Food and Beverage Attendant

Provide food and beverage service during overnight hours, ensure timely delivery of services. Take responsibility for your designated rooms or sections during service.

• Availability: Wednesday – Friday, 10 PM - 5 AM

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are seeking highly motivated individuals to fill the role of Food and Beverage Attendants in various exclusive outlets within our hotel, including the renowned Suzette Restaurant and the sophisticated Cuvee Lounge Bar. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A Responsible Service of Alcohol certificate, a positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

Food and Beverage Attendant – Suzette Restaurant (Casual)

As a representative of Sofitel, you will be responsible for delivering buffet breakfast service in addition to providing memorable experiences through a la carte lunch and dinner services for the esteemed guests at Suzette, the flagship restaurant of Sofitel Brisbane Central.

You’ll excel in this role if you have:

• Flexibility to commence work at either 5:30 AM or 6 AM
• Availability during shifts from 11 AM to 3 PM and 3 PM to 11 PM
• Weekend availability, as weekends are our peak operational periods
• Responsible Service of Alcohol qualification
• Basic proficiency in food and beverage service skills, encompassing guest greetings, order-taking, and maintaining cleanliness
• Exemplary personal presentation standards.

Food and Beverage Attendant – Cuvee Lounge Bar (Part Time and Casual)

As a member of our team at the Cuvee Lounge Bar, you will have an exceptional opportunity to create lasting memories for our guests during their special occasions.

You’ll excel in this role if you have:

• Availability to work from 11 AM to 11 PM
• Responsible Service of Alcohol qualification
• Warm, outgoing personality and a high level of personal presentation in line with our brand standards
• Demonstrated experience in a bar or lounge setting, with expertise in wine, spirits, and cocktails
• Capacity to work effectively both independently and as part of a team with minimal supervision
• Proactive ability to anticipate and address guest needs, maintaining a professional and welcoming demeanor.

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.