About Us 

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Queensland University of Technology Online.

QUT Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At QUT Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What You Will Do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What We Can Offer You 

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for approx 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within

Who Are We Looking For? 

We are looking for OLAs to teach units with in our Innovative Learning Design discipline. 

• You will hold a minimum of Masters level qualification in a relevant discipline eg Education
• 5+ years experience working with Education, industry or community partners in Adult learning.
• 5+ years experience in designing learning experiences that apply Andragogical and pedagogical design principles.
• Knowledge of the Australian education system or ability to acquire this in timely manner
• High level of spoken and written English.
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply now with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with QUT Online.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We require highly experienced Victorian Curriculum teachers to audit existing Education Perfect content in alignment with the new v 2.0 curriculum.

This position will require the successful candidate to carefully examine each EP lesson and align it to the appropriate content descriptor from the new curriculum. The candidate will also rearrange the existing content into a new folder structure that matches the new curriculum, assess the percentage coverage for the content descriptor, recommend any adaptations to existing lessons, and identify any new lessons that may need to be built due to changes to the curriculum. This role does not include the creation of any content.

This work will all be conducted remotely using the suite of Google Applications (Docs and Sheets) and time management software to track completion.

The work is expected to take approximately 20 hours to complete (in total) and must be delivered within 4 weeks of the agreed start date. The successful applicant will be required for a further 2 weeks to apply feedback and address any questions. We are offering $1500 AUD for successful completion of the project.

Requirements of this position include:

• Minimum 5 years of experience teaching Science subject across Years 7-10
• You are experienced in analysing curriculum documents and content resources
• Experience using Education Perfect in the classroom
• Proficiency in Google Docs and Sheets
• Ability to work independently and to a strict timeline

If you’d like to apply for this opportunity, please apply online with your CV and a brief cover letter outlining your suitability.

Be a part of our company’s startup-to-scaleup journey when you join as a Higher Education Applicant Support Officer.

This role serves two key functions:

You’ll support higher education applicants with the information, live help, and special arrangements they need to complete the Casper admissions test. You’ll also help optimize our support operations to handle a higher number of applicants and support requests efficiently and effectively. 

The annual pay is between 60K and 70K (plus super), and you have access to performance—and promotion-based salary increases.

You will be an individual contributor with Gregory Wong (Manager, Operations - Support who is based in Toronto, Canada) as your leader. The Support Team you’ll be part of also has members in Vancouver, Calgary, Montreal, and Melbourne.

You can work remotely from anywhere in Australia.

What we’re building at Acuity Insights

Imagine a world powered by everyone’s full potential, where people are empowered and enabled to grow and thrive. 

At Acuity Insights, this is the future we envision and strive to build. 

With our product, Casper, we are working to ensure everyone has fair access to higher education made possible by holistic admission processes that recognize applicants' full potential, shaped by lived experiences, cultural influences, values, traits, and soft skills.

With our products, One45 & Analytics, we deliver technology that enables education programs to streamline and optimize complex operations needed to successfully train and graduate the world’s future doctors, nurses, and other healthcare professionals.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health and medical education, but we are expanding into engineering education, business schools, and other professional disciplines. We also continue to evolve and innovate around our market-leading solutions to enable more holistic success for students and education programs. 

Opportunity & Impact

As an Applicant Support Officer on the Casper Operations team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, own the queue of incoming submissions, and respond to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants.

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Officer, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams. 

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members. 

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an operational and administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Are digitally savvy and a quick learner of new software with some experience operating in a remote work environment where you’ve relied on online technologies for collaboration with team members or communication with customers. 
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused and have a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu. 

To thrive at Acuity Insights, you are

• Caring toward people. You take time to listen and understand, and encourage and support. You don’t hesitate to provide constructive feedback and enjoy sharing your knowledge and advice to help others learn and grow.
• Curious by nature and open to possibilities and different viewpoints. You like exploring, experimenting, asking questions, listening, and learning from other people’s perspectives. 
• Driven to problem-solve independently and with team members and other partners, continuously seeking to grow your knowledge and improve your skills and practices. 
• Resilient and adaptable, you welcome and embrace the change necessary to scale a company successfully. 
• Self-aware, with a clear understanding of your strengths and areas for growth, enabling continuous personal and professional development.
• Motivated by purposeful work that aligns with your values and interests and has a meaningful impact.

Selection Process

We review every application. We consider your professional experiences, how you applied your hard skills and made an impact in previous roles, and the values and soft skills you communicate in your application.

To ensure a fair process, you will receive equal consideration whether you apply, get introduced as a referral, or directly contact the manager or recruiter for this role.

Applicants who do not live in Australia with a work permit will automatically be screened out.

Interview Process

We have designed our interview process to be a two-way discovery and create space for meaningful conversations.

We want to get to know you personally and professionally, understand your career journey and experiences, relevant skills,  professional interests, and priorities and assess for alignment with what we can offer you and our business needs. 

We also want you to have the information you need to make an informed decision about this opportunity.  That’s why we encourage you to stay curious and ask questions every step of the way. 

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our market-leading solutions focus on increasing access and opportunities for individuals to pursue higher education and ensuring the holistic success of both students and education programs.

Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

We are dedicated to building a workplace where everyone feels respected, valued, and well-supported. Our systems and policies generate a sense of belonging, strive for social justice, promote equity, embrace diversity, and champion inclusion, where every individual can grow and thrive.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to this role. 

Thanks for considering Acuity Insights as your next employer!

The Opportunity

The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.

Responsibilities of this role include (but are not limited to):

• Conduct analysis of business issues, technical challenges and help articulate business impact and value
• Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.  
• Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
• Distill requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
• Coordinate and assist with User Acceptance Testing for technical implementations
• Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
• Contribute to the assessment of integrating third-party applications into existing systems
• Support Delivery Lead in conducting Agile rituals effectively and also provide relevant information required for project management and governance
• Promote Agile ways of working and help team in improving their understating of agile methodology

This is a 6 month fixed term contract with view to extension.

About You

To be successful in this role you will have:

• Strong and demonstrated skills in business process analysis and mapping
• Experience with Salesforce Administration highly regarded
• Strong understanding and knowledge of SDLC within an Agile environment
• Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
• Excellent analytical skills, attention to detail and strong problem-solving skills.
• Strong understanding of configuration and coding practices of SaaS systems, ideally including AWS and Salesforce modules.
• Strong written and oral communication skills
• Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
• Exceptional team player with a willingness to perform tasks outside their role when required
• Demonstrate initiative, flexibility and an ability to work under pressure
• Experience liaising with vendors and external organisations
• Familiarity with information management applications
• Experience in education sector and understanding of student lifecycle will be advantageous
• Relevant certification in Agile methodology and demonstrable experience agile ways of working is high desirable  

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

We have a great opportunity for a driven and committed tutor to join our passionate Tutoring Team for 2024!

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way. VCE students will greatly benefit from positive role models and enthusiastic educators, so if you're passionate about helping students find a love for Psychology and achieve their best, we believe this is a great opportunity for you!

Over 2,000 students have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals.

It's our vision to reshape education, starting with tutoring.

Opportunity to Tutor Groups

Have you ever wanted to do group tutoring but never got the time or students to? Maybe you’ve been doing one-on-one tutoring so far, and now you want to explore group tutoring? As a VCE tutor at Contour, rather than tutoring one student at a time, you can now motivate groups of students with your knowledge and experience without the hassle of more admin work and finding students.

Opportunity to Create High-Quality Tutoring Material

Have you ever wanted to impact the education of hundreds of students at once? Maybe you’ve been doing some one-on-one tutoring or content development so far (probably with hundreds of unpaid hours making tutoring resources), but now you want to explore larger groups of students?

As a VCE Psychology Tutor at Contour, when you work on resource creation, rather than impacting just one or a few students at a time, you can now directly help hundreds of VCE Psychology students with your knowledge and expertise, without the hassle of any admin work or finding students.

Competitive Pay and Compensation

We pride ourselves on compensating and rewarding our tutors for their hard work. The starting rate ranges from $90 to $200 per 2-hour class (incl. Super) depending on the size of the classes you take. If you're already a veteran tutor, then apply for our senior tutor role and the rates can only get higher as you pick up more classes, show dedication to Contour, and contribute to the success of your students!

We're also introducing a new compensation model in 2024 where you'll also share part of the revenue generated by your classes. We want you to feel rewarded for introducing students to Contour and doing a great job at making them happy, so if Contour grows, you'll grow with it!

In some circumstances, if you already have private students but want to transfer them over to Contour, we can potentially even provide payouts so you can move all your tutoring work to us. Win-win!

Minimal Admin Work

There is almost no requirement for admin work. All you have to do is take simple attendance, manage student emails, and address student questions promptly outside of class via social media/text/email :)

Support & Personal Development

Working in a collaborative environment and an energetic team can be a fantastic opportunity to hone your skills and learn so much along the way! When you work with us, you’ll also have the chance to learn from tutors who have spent thousands of hours tutoring and have garnered years of experience, perfecting their craft.

You'll be trained upon joining and we'll provide you with personal feedback as you settle in. You'll also be engaged with the rest of the team through routine catch-ups and peer-review sessions, and over time you'll receive further perks, pay rises, classes and work opportunities. We'll also be there to support you through any personal ventures such as rent applications and job references!

Subject Openings

• VCE Psychology 3/4

Skill Requirements

• Above market rate compensation and guaranteed pay (ranging from $90 to $200 per 2-hour class per week).
• Bonuses for student enrolments (the better you perform, the more you share in our company's success).
• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Minimal admin work with a fixed schedule (consistent hours every week).
• Primary focus on providing an excellent student/parent experience (no hassle with student payments or admin).
• Significant improvement in public speaking, team and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your tutoring and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities to do more classes and performance based payrises.

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

The Opportunity

The Student Enrolment Administrator will be responsible for a range of functions contributing to the effective support across our Higher Education Sales Teams.

The role is broad in scope and requires a high degree of initiative, attention detail and self-management to deal with the full range of activities related to the student enrolment. The primary role is to support the Sales Consultants through assessing the documentation for each enrolment to ensure they meet the entry criteria.

The role requires provision of timely and accurate document review to enable the consultant to complete the offer of enrolment.

About You

To be successful in this role you will have:

• Exceptional attention to detail
• Demonstrated experience in an administrative role which required coordination of a range of functions and provision of advice about, and interpretation of, policies and procedures, preferably in a tertiary education institution

• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive
• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
• Demonstrated high level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs
• Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students
• Excellent written communication skills
• Ability to communicate and work effectively in a team environment
• Tertiary qualification, or substantial progress towards the completion of a tertiary qualification is highly desired

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

We are thrilled to offer an exciting opportunity for a charismatic, driven and committed individual to join our passionate team as a Billing Specialist, to be part of the vital administration team that keeps things running at Contour Education!

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way.

Over 2,000 students and 25 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

Since our inception, Contour has been growing - and growing fast - and one of the key elements that keeps our operations running smoothly is our billing, finances, and accounts systems! Now, we’re looking for someone that will take the lead on ensuring this vital cog in our engine continues to help us drive our growth. 

You’ll do more than just type numbers into spreadsheets; you’ll be the central point connecting our students and parents, our tutoring team, and our bookkeeping and operations. 

At Contour, our core values include always providing a friendly voice and enthusiastic support to our students and parents, who invest their time, money and effort into our services. When you reach out to a student or parent for an overdue invoice, you aren’t just asking them to pay - you’re building a personal relationship with them, and also maintaining their relationship with Contour!

So, your friendly and helpful interactions with students and parents - even when dealing with issues like billing and invoicing - will form a key part of upholding Contour’s values and standing out distinctly from our competition!

Comprehensive Training & Support

When you join, you'll be thoroughly onboarded with all our systems and processes. We have documentation from how to use our software and accounting systems, all the way to scripts you can use when following up on overdue invoices. We'll also help you upskill and refine your interpersonal abilities, where you'll become familiar with multiple mediums of communication (in-person, email, text, and call).

By the end of your training, the work will become very familiar and you'll have things like the billing schedules memorised in-and-out, and the process of sending or updating a student’s invoice at the back of your palm!

Active & Engaging Atmosphere

This isn't a regular ‘accounting' role where you'll deal with boring paperwork or giant spreadsheets. Instead, you’ll actively engage with team members in various departments - from sales staff to the bookkeeping team. 

Not to mention, you’ll also be talking to hundreds of our students and parents, and have the opportunity to provide them support and help make their Contour journey as smooth as possible during their final years at school. There is still administration work that needs to be done, of course, but you'll have fun doing it!

Future Career Growth

When you join us, you'll become part of a collaborative and energetic team where your skills can truly flourish. You'll learn from experienced colleagues and develop your capabilities further. As our company continues to grow, you'll also have access to career opportunities in finance and accounting, team leadership, and other roles within our company!

Key Responsibilities

• Managing Invoicing: Issuing invoices to students and parents, and approving invoices issued to students and parents;
• Updating Accounts: Ensuring student accounts and records are kept up to update on CRM and accounting software; 
• Overdue Invoices: Following up on unpaid/overdue invoices, including reaching out to students and parents via text, email, and phone calls to ensure timely payments; 
• Billing Queries: Addressing billing and invoicing related questions from students and parents via text, email, and phone;
• Trials and Unenrolments: Tracking and updating student free trialling weeks, and cross-verifying unenrolments on CRM and accounting software;
• Timely Accounting: Clearing backlogs and maintaining the accuracy and timeliness of invoicing at Contour. 

Expected Work Hours

• Weekdays (Monday to Friday) - 4:00 PM to 9:00 PM
• Saturday - 10:00 AM to 8:30 PM
• Sunday - 10:00 AM to 8:00 PM

NOTE: There is an option to work part-time from the above hours (instead of all hours!). Flexible schedule options are available, just let us know!

Skill Requirements

• Primary focus is on providing an excellent student/parent experience.
• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth opportunities. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

Key responsibilities:

• External Communications
• Drive media relations and cultivate enduring connections with journalists, editors, and influencers to attain favorable media coverage that aligns with organisational KPIs.
• Plan, coordinate and execute PR and communications campaigns in close collaboration with internal teams such as the academic, student insights and business development teams.
• Manage the development of content for media and public communications, including press releases, presentations, pitches, and media kits. - Plan, coordinate, and execute PR and communications campaigns in collaboration with internal teams.
• Identify and source news-worthy student case studies for media and internal purposes across all partner brands.
• Conceptualize and create media kits, including writing press releases and coordinating visual assets. - Work with key internal stakeholders to identify newsworthy innovations/products and developments for media use.
• Manage the OES LinkedIn page and other social media accounts as required.
• Internal Communications
• Develop and implement internal communications strategy for OES, ensuring alignment with business priorities.
• Collaborate with HR and Communications teams to design and execute internal communications that encourage high performance and celebrate diversity.
• Manage distribution of internal communications to ensure appropriate channels are used.
• Organise and manage internal events, including weekly updates and quarterly All Hands
• Develop internal communication plans for the launch of new partnerships/products/investments.
• Provide internal communications advice to senior executives.
• Build relationships across the business and develop a network to create reflective content of activities across all departments and OES geographies.
• Ensure that the OES values of Integrity, Teamwork, Agility & Innovation and Passion & Perseverance and conveyed in messaging where appropriate
• Support HR team to promote OES’s EVP in alignment with corporate messaging and positioning.
• Drive responses to ad hoc requests for communications support and advice from internal stakeholders

• Bachelor’s degree in Communications or a relevant field
• Ability to communicate effectively to different audiences
• 10+ years Communications experience including experience in Corporate Communications
• High-level strategic skills, stakeholder management and content briefing
• Strong interpersonal skills, ability to work with cross-functional teams
• The ability to work and communicate with a wide variety of stakeholders including CEO and senior executives
• Excellent written and verbal communication skills
• The ability to handle multiple tasks and take accountability for those tasks, prioritizing them appropriately whilst maintaining a strong dialogue around progress on projects and issues.
• Successful management individual goals and development plans.

• Flexible work for genuine career-life fit
• Professional development and mentoring
• OES Culture Club and events calendar
• Health and wellbeing activities
• Annual flu vaccinations
• Paid parental leave
• Purchased leave
• Study assistance and leave for eligible employees
• Mental health support resources and Employee assistance program (EAP)
• Income protection insurance
• Corporate health insurance

About OES 

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day. 

The Opportunity  

The Team Leader role at OES plays a pivotal role in leading and motivating their team to deliver on the strategic goals of the business.  The Team Leader would be promoting and leading a culture of excellent customer service, ensuring students are provided the highest level of student experience in the online environment.  

We have a variety of Team Leader roles available within the Student Operations team: 

Student Advisor Team Leader - This role has a significant people leadership focus, responsible for a large team that supports students in an inbound capacity. This role requires excellent communication skills along with the ability to make proactive business decisions to impact a large, fast paced team 

Student Services Team Leader - This role is responsible for our student administration team, with a key focus on task prioritisation and ensuring key deadlines are met 

Exams & Results Team Leader - This role has a project management focus, managing a small team of exams and results advisors, with a key focus on prioritisation, ensuring deadlines are met and stakeholder communication 

We would ask you to include an explanation in your application, on the role that you feel your experience is more aligned to and highlight how you would use your experience to excel in the role.   

About You  

• Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a team in an evolving environment  

• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to customer needs  

• Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement  

• Excellent written communication skills and an eye for detail  

• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving  

• High-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs  

• Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training  

What’s in it for you? 

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated. 

If this role is of interest, please apply now with your updated CV.