About OES
OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.
The Opportunity
The Team Leader role at OES plays a pivotal role in leading and motivating their team to deliver on the strategic goals of the business. The Team Leader would be promoting and leading a culture of excellent customer service, ensuring students are provided the highest level of student experience in the online environment.
We have a variety of Team Leader roles available within the Student Operations team:
Student Advisor Team Leader - This role has a significant people leadership focus, responsible for a large team that supports students in an inbound capacity. This role requires excellent communication skills along with the ability to make proactive business decisions to impact a large, fast paced team
Student Services Team Leader - This role is responsible for our student administration team, with a key focus on task prioritisation and ensuring key deadlines are met
Exams & Results Team Leader - This role has a project management focus, managing a small team of exams and results advisors, with a key focus on prioritisation, ensuring deadlines are met and stakeholder communication
We would ask you to include an explanation in your application, on the role that you feel your experience is more aligned to and highlight how you would use your experience to excel in the role.
About You
- Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a team in an evolving environment
- A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to customer needs
- Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement
- Excellent written communication skills and an eye for detail
- Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
- High-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs
- Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training
What’s in it for you?
Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
If this role is of interest, please apply now with your updated CV.
