Reporting to the Director of Rooms, our Full Time Front Office Manager for Pullman Sydney Olympic park is responsible managing Front Office operations including guest arrival and departure, room inventory and availability, guest service standards and initiatives, loyalty recruitment, and room profitability.

Your opportunity
 

We currently have a 12-month maximum term contract opportunity for an experienced Iteration Manager Business Analyst (IMBA) to join our Technology team to facilitate, coordinate and deliver programs including delivering on business case objectives, business analysis, team velocity, project communication & reporting and change management. This role will work closely with all business stakeholders and report to the Technology Delivery Domain and will cover some day to day Operations support and escalation for Motoring systems. 

This role will offer hybrid work arrangements with the flexibility to work from either our Sydney Olympic Park and/or Sydney CBD offices and from home.  This role will require the ability to work 24 x 7 to support the Roadside team as and when required by the business or operation team.

Specifically your key responsibilities will include:

• Manage project initiation, analysis, planning, control, variation, measurement, reporting and closure
• Create the foundations and platforms required for BA / Business Owner collaboration and delivery team estimations on sound User Story capture/requirements
• Define and maintain a continuous improvement philosophy for your domain which support both technology and business strategy to drive simplicity, efficiency and exceptional customer experience.
• Liaise closely with the product owners and business stakeholders to assist in their completing the necessary steps for each projects success
• Examine unknown factors which define business problems.  Perform system analyses on web services, software programs and applications. Integrate new systems and programs with business operations
• Resolve project escalated issues and project change management
• Prepare project documents whereby scope, objectives, risks, assumptions, resources level, roles and responsibilities, schedules and deliverables are identified and defined
• Collaboration and negotiation with technical and business stakeholders to achieve optimal delivery in terms of cost, speed-to-market and business outcomes
• Track project and delivery costs and report on project status to stakeholders, customers and project team as required
• Vendor management to ensure SLAs and contractual obligations are being met.

About You

• Tertiary level qualifications in a relevant discipline (e.g. degree in Computer Science, Business or equivalent)
• 3-5 years of demonstrated Business Analysis experience in successfully delivering Software Applications and associated Business Process changes
• Demonstrated solid understanding of business needs and customer focus beyond the technical/technology aspects
• Demonstrated IM & Business Analyst Skills and practices in an Agile and Waterfall environment
• Highly effective vendor management and facilitation skills with experience working with offshore teams
• Ability to capture User Stories/requirements, agree acceptance criteria and manage ambiguity
• Demonstrated experience in Agile estimation and driving delivery according to estimations
• A willingness to get involved at a detailed level when required
• Ability to work effectively during periods of high demand and tight timeframes
• Experience in negotiation, conflict management and facilitating resolution
• Proven experience in effectively communicating with stakeholders at all levels
• Highly developed estimation and project financial management skills
• Strong interpersonal skills with the ability to easily develop new relationships with suppliers and colleagues and to influence and impact from front-line to GM-level

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Free My NRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

We thank you for your application in advance. Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager to become an integral part of our team. As an Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships with our existing customer base.

As an Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers, while sourcing expansion opportunities. Here's how you will contribute:

1. Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.

2. Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.

3. Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.

4. Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.

5. Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.

Based in Sydney, you will be the local face of Jitterbit for our Australian clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.

• Contribute to a significant program
• 12 month fixed term contract
• Purposeful & Values based organisation

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

“Data, Technology & Delivery are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow”

Reporting to the Practice Delivery Manager Project Management, the Project Manager is responsible for working with Project stakeholders within Regulatory Compliance Portfolio Team and the Business to deliver successful Project outcomes by initiating, planning, leading and managing projects to deliver business solutions. The role requires monitoring and regular reporting on Project progress in line with Project Management Framework.

The Enterprise Account Manager will be responsible for generating new business sales revenue. This will be achieved through account planning, territory planning, working with Nexthink partners, using business development techniques and field-based sales activities.

Your role

• Achieve sales goals and targets for assigned territory on a quarterly and annual basis by:
• Developing a sales strategy in the territory with a target prospect list and a regional sales plan.
• Develop a regional strategy and plan to leverage Nexthink partners while supporting the closure of deals from Switzerland. 
• Developing marketing plans with the marketing team to drive revenue growth and pipeline
• Taking a consultative approach with customers by understanding their existing challenges and future strategies to drive the Nexthink solution within the marketplace.
• Prospect qualification and the development of new sales opportunities and ongoing revenue growth
• Sales process management 
• Ongoing account management to ensure customer satisfaction

About Loam:

At Loam, we have the earth in our hands. As a team of scientists, farmers, and entrepreneurs, we are on a mission to revolutionize agriculture and address climate change. Through our cutting-edge microbial technology, we are enhancing soil health, boosting crop yields, and sequestering carbon to create a sustainable future for farming. We are committed to empowering farmers and promoting regenerative practices that benefit both the environment and their bottom line.

As a fast-growing agricultural startup, Loam offers a dynamic and collaborative work environment where innovation and passion thrive. We embrace diversity and believe that our collective expertise and shared commitment can make a significant impact on the global agricultural landscape.

Join us on this exciting journey as we transform agriculture and build a sustainable future together.

About the Role:

As the Senior Commercial Marketing Manager at Loam Bio you will play a pivotal role in driving the commercial success of our novel agricultural biological inputs here in Australia and fostering partnerships with farmers for their carbon projects. This position requires a dynamic individual with a strong background in commercial marketing, a deep understanding of the Australian agricultural sector, and a passion for sustainable practices. In this role you will be partnering across the organisation to ensure that Loam is recognised as a high quality, reliable brand.

This is a hands-on role, reporting directly to Loam’s COO, that will allow you to leave your mark on a new, leading company delivering new, innovative products and solutions for Australian growers in a changing climate.

This role can be based in either Sydney or Orange, NSW.

Responsibilities will include:

• Develop and execute comprehensive marketing strategies to drive the commercial success of our innovative agricultural products.
• Collaborate with cross-functional teams to align marketing efforts with product development, sales, and customer support.
• Conduct market research to identify trends, opportunities, and potential challenges in the agricultural sector.
• Position our agricultural biological inputs in the market, emphasising their unique features and benefits.
• Strengthen the company's brand presence in the Australian agricultural market.
• Implement branding initiatives that resonate with the target audience and align with our sustainability values.
• Cultivate and maintain strong relationships with farmers, agricultural organisations, and industry stakeholders.
• Collaborate with farmers on their carbon projects, showcasing our commitment to sustainable agriculture.
• Work closely with the sales team to provide marketing support and enablement tools.
• Develop and implement training programs to enhance the sales team's understanding of our products and their unique value propositions.
• Plan and execute integrated marketing campaigns, utilising digital, traditional, and social media channels.
• Monitor and analyse campaign performance metrics, optimising strategies for maximum impact.

• Bachelor's or Master's degree ideally Marketing, Business, Agriculture, or a related field.

• Extensive experience in agricultural marketing, communications or brand management.
• Proven experience in commercial marketing within the Australian agricultural sector, ideally within broadacre cropping.
• Strong understanding of sustainable agriculture practices and environmental stewardship.
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead and collaborate with cross-functional teams.
• Experience in engaging with farmers and fostering agricultural partnerships.

• ​Fast-growing start-up with many opportunities for capacity building and career development
• Work alongside leading scientists and innovators in an international organisation
• Enjoy an inclusive and supportive culture
• Competitive salary based on experience

Why you should join us:

We're tackling some of the most challenging issues of our time, and we're doing it with a team that's passionate about making a difference. If you're looking for a role where you can use your skills to contribute to a mission that matters, we'd love to hear from you.

Loam Bio is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.

Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times