Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

Click here to view more detail / apply for Client Service Manager - Sydney Area

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.  At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. If you think this could be the role for you but you aren’t sure if you meet all of the criteria we’d encourage you to apply so that we can explore this or other opportunities with you. ABOUT YOUR ROLE  The National Sales Centre is our Gold Class Customer Hub…

Click here to view more detail / apply for National Sales Manager (13419)

Exciting opportunity to lead a small team within a dynamic education provider Your new company This iconic Sydney institute is looking to appoint a new Senior Finance Manager to lead a small team within a dynamic part of its business. This is a fantastic role for a strong Business Partner looking to extend their role within a supportive environment, offering the opportunity to develop within their career. Your new role
Your duties will include but not be limited to: Provision of day-to-day relationship management and business partnering for complex portfolios, including the following:



Strategic and operational planning, advice, guidance in regard to all of the financial affairs and resources


Financial insights and problem-solving


Strategic and operational management of portfolio activities/budgets


Advanced accounting and management reporting using a variety of financial and non-financial key performance indicators


Interpreting, applying and implementing financial policies, procedures and guidelines


Development of annual client plans that identify the current key issues and needs for the client's portfolio, and the schedule of approved projects and services for delivery throughout the year


Designs and implements service delivery improvements to a client's portfolio and identifies opportunities for continuous improvement and the achievement of service excellence


Engages with key stakeholders in the client portfolio to support the implementation of strategic transformation and change initiatives and ensure the successful implementation and realisation of key outcomes


Resolve queries from the portfolio on reported results in a timely and customer-focused manner



Responsible for general financial governance, related compliance and services in a customer-focused and timely manner.



Reviewing structure within the general ledger to meet client needs in alignment with central guidelines


Appropriate use of the chart of accounts by clients


Maintain and champion compliance with Procurement and Finance policies and procedures across the business


Monitoring and leading client compliance for travel and corporate card usage and ensuring anomalies are resolved proactively


Manage funding compliance by, for example, ensuring grant conditions are adhered to, timely and accurate financial acquittal reports are submitted to the granting bodies as required and that all grant deficits / surpluses are managed


What you'll need to succeed You will have previous experience in a Business Partnering or Finance Manager role within a large and complex organisation. Excellent communication skills as well as advanced Excel and analysis capabilities are required for this role. Previous management or mentoring experience would be highly beneficial. What you'll get in return You will receive an excellent opportunity to develop your skills within a supportive environment. You will have the flexibility to work from home 3 days per week. This role is currently a 2-year fixed term contract with the potential to extend after this point. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

ROLE OVERVIEW

The Investment Partnerships Manager role is a critical role in the Partnerships team, with responsibility for managing the implementation planning and buying process for their assigned clients. This responsibility includes but is not limited to optimal media partner selection through thorough evaluation and rationale, negotiating campaigns, checking preliminary and final post buy delivery, tracking performance and ensuring delivery on campaign objectives. The Investment Partnerships Manager assists the Director with the management of the Partnerships team – developing skills, evaluating performance, setting standards and managing growth.

As the front line face of Initiative’s relationship with media partners, the Partnerships team are responsible for ensuring all media owners are treated as true partners, with the respect and professionalism we expect from across our business. The Investment Partnerships Manager should guide our partners to embrace the belief that cultural experiences grow brands and to encourage our partners to deliver the best thinking in their responses to our briefs.

ROLE & RESPONSIBILITES


Responds to all client requests in a timely and accurate manner
Collaborates with Client Advice & Management team to ensure alignment with and delivery against client KPI’s
Communicates client and product progress effectively to the team and craft leads
Prepare e-mails, recommendations, buy presentations and presentations to internal teams and clients
Developing excellent presentations skills internally and to all levels in the client organisation
Prepares POVs for targeted opportunities on an on-going basis for clients to further drive their business
Fosters knowledge of client’s business and its competitors to determine sufficient advertising and media needs and ensure plans are properly executed and delivered
Displays ownership of the entire implementation process (media planning and buying) from start to finish within the team, championing deadlines both internally and externally for client base.
Demonstrates expertise in implementation planning and buying across all channels and multiple categories 
Manages the Partnerships team (Senior Executives, Executive, Associates) in the day-to-day activities for assigned clients, reviewing work for accuracy and adherence to deadlines
Provide senior-level guidance and review schedules, research, POV’s and client presentations to ensure quality product and client-readiness


QUALIFICATIONS


Tenure guideline: 5+ years of media agency planning and buying experience
Proven leadership ability and/or prior experience in supervising a team preferred
Excellent knowledge and understanding of Australian media marketplace including the role of each media, understanding key media companies and their ability to deliver on campaign requirements
Developing leadership of the implementation planning process for clients, including planning responsibilities through to optimisations, invoicing and final post delivery
Demonstrated ability to think and execute “out of the box” ideas
Exceptional media sales relationships at GSM level and developing rapport with Sales Directors to deliver competitive advantage to our clients
Advanced user across all core investment media systems and planning tools


 

Salary range between $70,000 and $90,000 including superannuation.

The Digital Director oversees the Partnerships digital strategy and go to market approach and ensures the successful activation of clients’ investments. 

This position requires a strong leader with proven experience managing teams, juggling multiple high level projects at one time, researching and justifying digital partner selection and developing and negotiating multi-faceted media and marketing partnerships. As the digital lead for your clients, you drive collaboration, excellence and quality of product across all digital channels to deliver the most strategic, holistic and integrated investment solutions.

Directors must think strategically and work collaboratively with other Partnerships disciplines and with client team leaders in Client Advice & Management, Strategy, Connections Design and SBUs to create implementation recommendations that deliver on client strategic goals and business objectives. You maintain excellent relationships with each of the SBUs, proactively collaborating to drive innovation and uptake of each service across your client portfolio.

ROLES AND RESPONSIBILITIES                                                          

Client


Collaborates with Strategy, Connections Design and Client Advice & Management teams to ensure alignment with and delivery against client KPIs 
Leads digital negotiation strategy on major client negotiations and activations in conjunction with the CPMO in order to deliver improved product and outcomes YOY
Maintains, develops and grows relationships with appropriate client level contacts
Communicates with clients for digital marketplace intelligence, implementation planning, negotiation and partnership needs and takes ultimate accountability for team’s day-to-day responsibilities 


Internal


Promotes an open working environment where opinions, views and ideas can be shared 
Oversees the development of digital go to market strategy, implementation recommendations and POVs 
Guides and provides digital leadership for the execution of media negotiations managed by the team
Works with the CPMO to develop digital cost benchmarks between campaigns and clients to drive value across client base
Develops and implements best practices, processes and templates for the Investment Partnership teams in conjunction with the Investment Partnership leadership team
Manages and oversees Investment Partnership team’s digital output
Develops opportunities to streamline and automate, creating efficiencies to free up time for creativity Partners with other Partnerships leads to ensure consistency and best practices are implemented across digital channels
Participates in digital partner selection recommendations and justification designed to deliver on client KPI’s using data, analytics and multi-faceted, strategic partnerships, while delivering maximum strategic value and efficiency 
Oversees and provides direction to the Investment Partnership Managers / Directors on digital implementation planning and buying across all channels


New Business


Participates in new business development and presentations
Prepares RFP responses 
Develops costs for pricing exercises

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Are you a strong leader with previous maintenance or engineering experience within a strata/MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Maintenance Manager, you will:
• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

What we are looking for:
• A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department
• Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills
• A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
• Availability to carry our emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set and/or failure of mechanical systems

Annual Base Salary: $70,696.25 - $85,000.00 (gross) based on qualifications and experience

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Restaurant or Café Manager, you will:
• Ensure Team Members greet guests and escorts them to tables
• Schedules dining reservations
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures accurate recording and verification of Team Member time records
• Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Conducts daily briefings
• Completes the Restaurant daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Ensures all guests are greeted & escorted to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Other duties as may be prescribed from time to time due to operational needs

What we are looking for:
• A strong communicator with well-developed stakeholder management
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
• The possession of a valid RSA
• 5-star hotel background as a Supervisor/Manager in a food service field
• Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
• The ability to remain calm when under pressure
• The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Annual Base Salary: $70,696.25 (gross)

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

Firstly, what we offer you! Store discounts, and free 7-Eleven Coffee Bonus & incentive program ? 15 weeks paid parental leave2 days paid volunteer leave per year Unlimited access to LinkedIn Learning Social club, Open committee with regular events? We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work – with a lot of autonomy, and have fun along the way!  Your roleThe Field Manager is critical to ensuring excellence in store performance across the 7-Eleven network. Directly accountable for the performance of between 10 – 14 stores based across Sydney Northern Beaches region, you are an experienced retail leader who will use that experience to coach and mentor Store Leaders to execute on our customer ambition.We are looking for someone who has a passion for retailing, enjoys a fast paced…

Click here to view more detail / apply for Field Manager

Are you passionate about transforming data into actionable insights? Do you thrive in a dynamic environment where your strategic thinking and analytical skills can drive impactful decision-making? If so, we have the perfect opportunity for you!

Position: Insights Manager 

Reports to: Product Director

Business Unit: AUNZ analyst team  

Location: Sydney

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.      

The Role

This is an exciting senior role within our Product team, focused on serving our financial services clients in Australia and New Zealand. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team.

Key Responsibilities

• Presenting to clients ensuring presentations exceed expectations with regards to actionability, accuracy and timeliness
• Maintaining a deep understanding of clients’ strategic priorities and demonstrating this understanding in your dealings with clients
• Reviewing and providing feedback on the work of more junior members of the team, ensuring feedback is understood and acted upon, ensuring continual advancement in the quality of team output
• Executing on product or process initiatives that aim to enhance client experience, maximise efficiency and margin
• Identifying and executing upon opportunities to advance our product coverage in response to client needs and market dynamics
• Working closely with Senior Resourcing Manager to ensure resources are utilised effectively and forward planning is undertaken
• Working closely with Sales and Client Success teams in the acquisition of new clients and servicing of existing ones
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the analyst team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver actionable insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q.
• Excellent leadership and organisational skills.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events

• An exciting opportunity to get involved in the new terminal projects at Perth Airport
• Challenge yourself to negotiate and execute commercial agreements for the Group Property team
• 2 Year Fixed Term Contract based in Perth

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Qantas Group Property manage a portfolio of over 2 million SQM across approximately 100 locations. The Property Development team plays a key role by providing comprehensive property project management services within the Qantas Group. The team works closely with a broad range of stakeholders and end users to deliver property solutions supporting all facets of the business to meet constantly evolving operational requirements and to assist the organisation in providing a premium Customer experience.

The Property Development Contracts Manager will manage capital works contracts to ensure Qantas' contractual and compliance risks are mitigated and commercial position is optimised. You will provide contract management/administration of suppliers’ performance, contractual and HSE compliance and compile periodical performance reports. You will manage the commercial relationships between Property Development Managers and suppliers, including the relationship with Qantas’ Central Procurement team.

This role will provide assistance to expedite procurement of minor capital works goods & services, to develop a workplace culture of continuous improvement in the areas of contract management and sourcing of goods and services in this field. You will also provide property advice in the interpretation of contract terms and the enforcement of the terms of the contract and issuing notices of direction and support Qantas procurement and Legal processes and procedures throughout the life cycle of the project.

You’ll have –

• 5+ years experience of buildings and infrastructure construction contracting and procurement experience, preferably in the aviation and/or industrial sectors
• Tertiary qualifications in Business Management and/or a property-related field together with experience in the application of Construction Contract Law and construction-related experience is ideal
• Strong communication and interpersonal skills as well as established influencing and business partnering skills
• Strong relationship skills are necessary to build confidence with Property Development, Regional Property and Compliance Managers in order to understand their needs and gain support for value-added commercial propositions
• The ability to make critical decisions and influence cross functional teams is imperative, so too is the ability to deal with ambiguity and have the initiative to provide strong value proposition
• Challenge existing thinking and maintain stakeholder relationships
• Ability to acquire and use business process knowledge
• High Level (executive) relationship management
• Initiative and ability to work independently
• Highly developed communication, negotiation and Influencing skills
• Leading and running commercial negotiations
• Property industry knowledge
• Define and implement ideal commercial strategy and the ability to acquire and use market knowledge
• Detailed knowledge of standard form construction and maintenance contracts
• The ability to understand the key drivers affecting Qantas and create business value through services and leveraging experienced knowledge, leading practices and professional service
• Commercial risk identification and assessments
• Administer contract commercial terms for Group Procurement and Legal business units in relation to construction contracts
• Dispute resolution and enforcement of commercial contract terms

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

If you’re ready for a culture that will challenge and excite you, submit an application today.  

Applications close: 9th April 2024

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Point Force Group Pty Ltd are one of the east coast’s fastest growing labour hire companies. With our new Sydney Office based in Randwick along with our Head Office in Cheltenham, we provide labour hire services to a broad range of clients all over Sydney & Melbourne.

We are now looking for a Human Resources Manager to join the team and work from our Sydney location.
We are looking for a hard-working, confident, positive personality who will add to our great culture. Previous experience as a HR Manager is essential and experience working within the construction industry is strongly preferred.

Role Responsibilities Include:
- Management of employees including monitoring costs and productivity levels
- Recruiting, inducting and training staff and managing associated systems
- Creating, developing and enforcing company policies and practices
- Developing and implementing performance management systems to plan, appraise and improve individual and team performance
- Develop WHS/OHS programs ensuring compliance with related requirements.

About you:
- Bachelors Degree in HR or related field
- Experience in the Construction Industry or closely related field
- 3 + years experience in HR/Recruitment
- Understanding/experience with health and safety awareness / OHS

Be part of the team transforming global travel experiences! Luxury Escapes is one of the world’s fastest-growing travel websites, with over 6 million members. We are growing rapidly & seeking an Engineering Manager to lead our Loyalty team. Our Loyalty Product aims to take our customer relationships to the next level by creating an unparalleled travel loyalty program that truly resonates with our audience. We're in the early days of loyalty - still figuring out what our loyalty system should look like, and what the product requirements are. It's a great opportunity to be involved in and lead a new initiative from the get-go. Working at Luxury Escapes Our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community. Our Sydney office is on Kent Street - a short walk from Wynyard station…

Click here to view more detail / apply for Engineering Manager - Loyalty

 We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.?Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future. We have an exciting opportunity to join Investa as our new Building Technology Manager.  This dynamic role is responsible for supporting the implementation of Investa’s Buildings Technology Strategy with the aim of optimising the security, operation, experience and data management within Investa assets, to maximise asset value, enhance our service offering and maintain a market leadership position. This role will accelerate Investa’s strategy and leadership in digital innovation for both new and existing commercial office buildings…

Click here to view more detail / apply for Building Technology Manager

 We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.?Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future. We are an award-winning commercial property group, founded on mutual belief, continuous improvement, innovation, and ethical practices. We are currently seeking an Assistant Property Manager to join our Sydney CBD team. In this role you will provide exceptional administrative support to the General Manager and Property Manager by implementing and adhering to business practices/processes/systems.You will implement customer centric portfolio property services in accordance with the management agreement in order to maximise the financial/operational performance of the portfolio…

Click here to view more detail / apply for Assistant Property Manager

If you are looking to work for a dynamic yet collegial boutique strategy consulting firm, focused on Interesting strategic work in small teams with high partner engagement, this role could be for you.

This fast-paced strategy advisory firm executes high-level strategic work for Board, CEO and C-suite clients and they are looking to grow by hiring Managers and Senior Managers in Sydney to work on Strategy, Operations and VC/ Investment projects.

They are searching for individuals with the skills, knowledge, and passion to become a representative of the company with their clients. The successful candidate will be able to demonstrate an understanding of the client's context and objectives, develop strong relationships with senior stakeholders, and strategise on how the company and its clients can grow and thrive. They will lead key client engagements with small teams under them.

They are focused on projects mainly across Sydney and Melbourne so minimal travel will be required and they are focused on flexibility for their people.

Key Responsibilities:
• Establish a strong relationship with clients and senior stakeholders.
• Capture objectives, concerns and priority areas for customers while bringing the best of the company's services to them.
• Demonstrate value and expertise through industry knowledge and/or domain knowledge.
• Use your creativity and intuitive skills in order to craft a tailored solution that meets the clients’ objectives while also creating an opportunity for further collaboration between our teams.
• Deliver excellence on all client projects, delighting them at every opportunity.

Key Qualifications:

• Minimum 2/3 years' experience in a brand name, top strategy consulting firm married with industry experience or Manager level consulting experience.
• Strong learning mindset and drive for continuous self-improvement
• Exceptional communication and negotiation skills, personal adaptability, with high empathy and curiosity.
• Well-rounded strategy consulting tool kit.
• Maintain a thorough understanding of portfolio and solutions and how to best differentiate these values to our clients.
• A positive, can do and collaborative approach.
• Collaborator who fosters trusted advisor relationships with clients and internal stakeholders.
• An articulate leader who motivates internal teams to outcomes, embracing mentoring and developing others.
• Application of a data-driven approach to include research, business intelligence, and designing compelling strategies.

This role will collaborate closely with partners who bring a wealth of experience from prestigious firms like McKinsey and other brand name boutique strategy houses. If this excites you, then this role is for you!

PERSOLKELLY are in partnership with our client based in Prestons who are a markert leader of lubricants. They are renowned for their innovative products and commitment to excellence. They have a strong focus on quality, sustainability, and customer satisfaction, and have established themselves as a trusted name in the market
Due to expansion and growth, the team are now looking for a Sales and Operations Manager who is proactive and ready for the next step in their managment career! This role will see the Sales Operations Manager - (Automotive and OEM) hold a key leadership position responsible for driving and ensuring outstanding customer service excellence for the their brand within the Automotive and OEM divisions across Australia and New Zealand.
About the role:
This role plays a vital role in establishing our brand as the preferred partner for valued customers, delivering unmatched customer experiences and service. The Sales Operations Manager will lead a team of customer service officers, cultivating a customer-centric culture, and leveraging advanced technology and process enhancements to optimise business operations and drive organisational profitability.
Your responsibilities include but aren't limited to:

Developing and implementing strategic sales plans to expand market share and achieve sales targets.
Leading a high-performing sales team, providing guidance, training, and support to drive performance.
Collaborating with the production and logistics teams to optimize supply chain operations and ensure timely delivery of products.
Building and maintaining strong relationships with key clients, distributors, and industry stakeholders.
Analyzing market trends, competitor activities, and customer feedback to identify opportunities for business growth and product improvement.

Essential Requirements:

An analytical mind with attention to detail, with particular focus on qualitative data when reviewing performance.
A strong, clear communicator with people at all levels and backgrounds.
Computer literacies (SAP experience preferred) high level of typing skills preferred
Ability to present and discuss information clearly and to different audiences.
Effective interpersonal skills.
Strong team working and networking skills.
The ability to use your own initiative, balance priorities and work collaboratively to drive high performance both personally - and within the team
Effective verbal and written communications skills.
Ability to act on own initiative and as a member of a team.
Ablity to maintain confidentiality and political sensitivity.
Personal resilience and the ability to work independently with minimal supervision.
Understanding of current issues and best practice relating to customer service
Familiar with customer complaints/feedback and how this can be used to improve performance.


HOW TO APPLY
Click "APPLY NOW" to register for this role. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted. If you would like a confidential chat please reach out to Kylie Williamson - 0400 854 228



Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. Please click here to apply.

Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.     Our philosophy is pretty simple: we believe every night should end with a good story.      We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers.    As a yd. Assistant store manager you will: Provide an exceptional customer experience to each and every customer. Lead by example at all times and inspire the team around you. Coach & develop your team consistently to be able to achieve our brand goals. Be honest and candid at all times. Be driven and confident working with KPIS and individual targets.…

Click here to view more detail / apply for yd. Assistant Store Manager – Birkenhead Point, NSW

• Challenge yourself to work on the Qantas Group’s Australian and global superannuation portfolio and remuneration projects

• Take an opportunity to work in the Corporate Remuneration team within the Office of the CEO

• Full time permanent position based at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and can-do attitude. We commit to respecting and trusting the people we work with. This creates an open and transparent workplace, where honest conversations allow us to appreciate differences and deliver our common goals.

The Manager, Superannuation and Corporate Remuneration is responsible for executing the Qantas Group’s superannuation strategy in Australia and globally. The role provides advice and recommendations to internal stakeholders and Senior Management on matters such as: government policy changes, legal and regulatory requirements, industry developments and manages the superannuation governance framework. The role works with superannuation funds (e.g. Qantas Super) and a diverse group of internal and external stakeholders (e.g. Industrial Relations, People, Legal, external legal, actuarial and consulting advisors).

The successful candidate will: own Qantas’s superannuation governance framework, assist in the management of key relationships, resolve superannuation matters and be responsible for delivering projects in the remuneration portfolio, contributing to the broader Corporate Remuneration team.

You’ll have –

• 7+ years’ experience in a policy, legal or strategy role

• Tertiary qualifications in Business, Law, Public Policy, Economics or a related field

• Excellent written and communication skills with the ability to understand and solve complex analytical problems

• Highly developed skills in senior stakeholder management and project management

• Ability to own and lead issue resolution and monitor compliance and governance

• An understanding of / experience in superannuation highly desirable but not essential

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment

• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be part of something special and play your part in the Qantas story – get in touch today.

Applications close: Sunday 7 April 2024

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Site Manager - Retail Fitout
Sydney
Up to $130,000 per year (negotiable based on experience)

Additional Benefits:


Night Shift Loading: Enjoy a 25% loading for night shifts.
Living Away Allowance: Receive a $100 allowance for living away from home during projects.
Car Allowance: Get a $7,500 car allowance to support your mobility.

Opportunity at a leading retail fitout company specialising in creating retail spaces. Work with renowned brands and deliver high-quality fitouts that enhance customer experiences. Great time to join during a pivotal growth period with exceptional growth opportunity.
Role Overview: We are seeking an experienced and motivated Site Manager to oversee our retail fitout projects. As a Site Manager, you will play a crucial role in ensuring the successful execution of projects from start to finish. You'll collaborate with project teams, subcontractors, and clients to deliver outstanding results.

Responsibilities:


Site Supervision: Overseeing construction activities, ensuring compliance with safety regulations, quality standards, and project timelines.
Stakeholder Communication: Maintain effective communication with clients, subcontractors, and internal teams.
Problem-Solving: Address any on-site challenges promptly and proactively.
Quality Assurance: Ensure workmanship meets industry standards and client expectations.
Budget Control: Monitor project costs and track expenses.
Team Leadership: Lead and motivate site teams, including subcontractors and labourers.


Requirements:


Experience: Site Manager in retail fitout or commercial construction.
Qualifications: Relevant qualifications in construction management or a related field.
Technical Skills: Proficient in project management software, safety protocols, and quality control.
Leadership: Strong leadership and communication skills.
Problem-Solving: Ability to handle unexpected challenges and adapt to changing circumstances.
Attention to Detail: Ensure precision and accuracy in project execution.
Client-Focused: Committed to delivering exceptional results for our clients.


Benefits:


Competitive salary package
Career growth opportunities
Collaborative and supportive work environment
Exciting retail fitout projects


How to Apply: If you're passionate about retail fitouts and have the skills to lead successful projects, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to [email protected] or call on +61 2 9048 8998.
Please click here to apply.

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving

• Join our rapidly expanding media powerhouse as we nurture and develop our client base in the APAC market. Our high-performance has fuelled rapid-growth — you can be a part of our journey
• Innovative products and a progressive sales culture
• Market-leading commission scheme with a competitive base salary + uncapped (and realistic!)
• Emphasis on a high-performing and fast-paced sales culture balancing healthy levels of ambition, competitiveness, and support
• Innovative digital media solutions coupled with talented in-house creative teams', laser-focused on creating success for our clients
• Tenacious and driven new business ‘hunter’ sales team mentality at our core

Who We Are:
Hybrid creates compelling media for Higher Education and Technology. We own and operate four specialist web brands, reaching over 40 million students, educators, business leaders and innovators every year. Using design, data and storytelling expertise, we work with our clients to influence highly relevant audiences. We make change happen.
As a high-growth business, our company revenues grew again last year by 40% for the fourth year in a row despite Covid-19 and we are on track to continue to break our revenue records again this year. We have achieved this through teamwork across all departments, innovative products, industry knowledge, a clear business strategy, and highly effective sales outreach executed by talented salespeople.
We are unashamedly ambitious and always striving to be the best, so we won’t accept anything but the best joining us – we want hunters and winners.

The Opportunity:
We are looking for exceptional Business Development Managers to move into our brand new media offices in Sydney. With our world leading digital products in higher education and technology, we require talented and tenacious hunters with the motivation to drive new business and take their careers to the next level.
Hybrid has a strong set of products and solutions that our customers need, the right sales outreach strategy to engage the market and win, and the capabilities behind the sales engine to achieve and exceed client expectations. What we now need are the best salespeople to join our already strong team – we need top talent to help us continue our march of exponential year-on-year growth.


Should you be successful in joining us, you will find yourself part of a close-knit high-performing sales team looking to not just continue our growth journey, but far exceed our previous achievements and take Hybrid to the next level.
Hybrid has been built with New Business sales at its core – our Culture revolves around high performance, autonomy paired with accountability and the constant striving for improvement towards excellence.
On top of this, we have a big focus on personal development and career progression as we believe in investing in our staff for the future.

Responsibilities:
• 360 New Business sales role from hunting/prospecting new opportunities to closing the business (and everything in between)
• Employ modern approaches to sales including balanced prospecting and discovery-led pitching putting prospects first to maintain high conversions and hit targets
• Utilise data-driven market knowledge to identify relevant clients in Higher Education and Technology
• Build interest from C-level Tech Executives / Higher Education Senior Leadership through impactful pitching and clear articulation of our digital media products and services

Requirements:
• Hunter mentality with a relentless desire to win new business
• Minimum 3-4+ years sales experience, ideally in Technology or Higher Education sales
• Persuasive and agile communicator, able to build rapport with senior stakeholders and understand business needs
• Driven, energetic, tenacious, confident and determined to succeed in their career
• Open to coaching and learning new sales methodology, whilst also able to put your own stamp on your outreach

Benefits:
• Highly refined Onboarding & Sales Training Programme (sales and digital solutions) with our experienced and talented sales leaders to get you up to speed at pace
• Unrivalled career progression opportunities in line with our ambitious growth plans
• Monthly contribution to your physical health costs (e.g. gym membership)
• Online training, tools, and resources, including 1:1 coaching sessions to help manage your wellbeing
• 24/7/365 employee wellness assistance line
• Paid training for career accreditations
• Internal mobility options and established career paths
• Team rewards (from your manager)
• Incentive schemes, financial advice and company pension contributions
• Flexible holiday entitlement
• Coaching for senior staff
• Friday drinks, office away days and parties
• Free fruit and a weekly breakfast/lunch
• Charity fundraising challenges and volunteering days

As 2IC, you will be leading the team throughout the daily operations of our busy airport hotel. This role allows the individual the ability to lead all aspects of the hotel business; Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage.

Working closely with the Hotel Manager this is a great opportunity to collaborate with a supporting leader in preparation for the next step in your career.

What You Will Be Doing:

 

• Leading the team alongside the Hotel Manager which will include assisting with AM and PM coverage
• Assisting the departments within the hotel when needed – kitchen, housekeeping, night audit, maintenance & front office operations
• Day to day you will be overseeing reception operations; from checking in guests to handling member queries as well as making sure all aspects of the hotel are flowing smoothly
• Back of house responsibilities include the of completing administrative tasks such as rosters, reporting etc.
• Supporting, nurturing and empowering our Heartists through the daily operations and their own hospitality journey
• Delivering on project implementation with ideas to improve the hotel, customers experience and the workplace culture
• Bring your own uniqueness to the role

Located in Sydney or Melbourne, we are looking for a motivated and customer obsessed individual to join our Merchant team and deliver the best possible experience for Visa’s merchant partners. Responsible for all elements of merchant partnership growth and success, the successful candidate will take a leading role to deliver Visa’s merchant initiatives, including acceptance programs and enhancing merchant customer loyalty and engagement through wallets, co-branded cards and offers. You must be able to develop enduring, strategic relationships with partners and within Visa’s organisation.

Key responsibilities

• Work closely with account executives and sales specialists to deliver the optimal customer experience and deliver growth, trust and value-added service benefits to Visa’s strategic merchant partners and the Visa network.
• Deliver innovation discovery workshops for strategic merchants and undertake merchant portfolio optimisation initiatives.
• Understand the key business drivers of our partners to provide relevant support and guidance to help them navigate payment related opportunities and challenges.
• Merchant inbound sales execution, including proactive engagement, lead generation and nurturing activities like facilitating webinars, managing email campaigns and monitoring performance to drive value added services growth.
• Merchant co-brand program optimization, contract management and partner engagement.
• Develop initiatives, resources and leverage tools to contribute to the team’s delivery of scalable account management, customer success and sales.
• Establish and maintain positive and constructive relationships with merchant partners to understand their pain points and influence their preference for Visa by identifying and introducing appropriate Visa capabilities.
• Partner with peers in other functional areas (e.g., marketing, loyalty, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
• Demonstrate an understanding of key industry trends and interrogate data to produce insights and analyses to improve partner performance and drive understanding of partner issues
• Understand merchants issues and determine appropriate Visa products and solutions to prioritize and develop go-to-market sales approach

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.