Located in Sydney or Melbourne, we are looking for a motivated and customer obsessed individual to join our Merchant team and deliver the best possible experience for Visa’s merchant partners. Responsible for all elements of merchant partnership growth and success, the successful candidate will take a leading role to deliver Visa’s merchant initiatives, including acceptance programs and enhancing merchant customer loyalty and engagement through wallets, co-branded cards and offers. You must be able to develop enduring, strategic relationships with partners and within Visa’s organisation.
Key responsibilities
- Work closely with account executives and sales specialists to deliver the optimal customer experience and deliver growth, trust and value-added service benefits to Visa’s strategic merchant partners and the Visa network.
- Deliver innovation discovery workshops for strategic merchants and undertake merchant portfolio optimisation initiatives.
- Understand the key business drivers of our partners to provide relevant support and guidance to help them navigate payment related opportunities and challenges.
- Merchant inbound sales execution, including proactive engagement, lead generation and nurturing activities like facilitating webinars, managing email campaigns and monitoring performance to drive value added services growth.
- Merchant co-brand program optimization, contract management and partner engagement.
- Develop initiatives, resources and leverage tools to contribute to the team’s delivery of scalable account management, customer success and sales.
- Establish and maintain positive and constructive relationships with merchant partners to understand their pain points and influence their preference for Visa by identifying and introducing appropriate Visa capabilities.
- Partner with peers in other functional areas (e.g., marketing, loyalty, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
- Demonstrate an understanding of key industry trends and interrogate data to produce insights and analyses to improve partner performance and drive understanding of partner issues
- Understand merchants issues and determine appropriate Visa products and solutions to prioritize and develop go-to-market sales approach
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
