As a Support Worker, you will be managing a caseload of clients whom you will assist resolve and/or reduce barriers to stable self-care with low intensity community supports or access higher intensity/duration supports to achieve therapeutic outcomes.

Responsibilities of the role: 

• Assist clients (aged between 16 to 65 years) by delivering psychosocial support to work towards identified recovery goals. 
• Improve clients capacity for self-management of their mental illness, & develop the knowledge and confidence they need to make decisions & choices about their own support needs.
• Enhance client coping skills & decrease self-harming behaviour, learn or relearn skills, and develop confidence, required for activities of daily living.
• Improve social and relationships skills & develop or strengthen family and social networks.
• Develop & consolidate client links with educational, vocational training & employment opportunities.
• Assist clients to adopt a healthy lifestyle & minimise/reduce behaviours that are, or likely to be harmful.

Whilst there may be clients who would like to consider their NDIS possibilities, this role is NOT working within the NDIS.

We are looking for a Guest Service Agent (Hotel Front Reception) to join our Front Office team on a Casual basis working 4-5 days per week. Reporting to the Front Desk Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry and be committed to delivering high levels of customer service. 

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.

• Casual positions 
• Dubbo NSW 
• Join a Not-For-Profit, Values based organisation

Holy Spirit is a thriving residential aged care facility that promotes a philosophy that recognizes the value and individuality of each resident.

Working at Catholic Healthcare as a Personal Care Assistant means

• Being part of a growing Not for profit Company that values it’s employees
• Great salary packaging benefits
• NSW pay rates $30.71 per hour + super + shift loadings + Salary packaging
• Continual learning & development opportunities
• Paid parental leave + Long service leave after 5 years
• Additional week of leave for Enterprise Agreement shift workers
• 41 Locations across NSW + QLD if you decide to move!
• Health passport

As part of a dedicated team who work hard to create a safe, home like environment you'll be responsible for:

• Assisting with personal care such as showering & dressing;
• Supporting with day to day tasks such as eating and social activities;
• Working with clinical staff to ensure care & medication plans are followed;
• Maintaining documentation & working as part of a team to ensure our residents' health and well-being are optimised; and
• Providing high quality service to families and the community.

What you will need to be considered:

• A genuine passion for providing high quality care to the elderly
• Great communication & team work skills
• Flexibility & the ability to adapt to change
• A Certificate 3 in Aged Care (or equivalent) or willingness to obtain with Catholic Healthcare traineeship program
• Must be able to provide evidence of a Covid19 and Flu vaccination
• Drivers license and access to vehicle 
• NDIS screening check or willingness to obtain

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

The Position:

We are currently seeking a Service Manager to join our team in Client Solution Centre Call team. In this role, you will be responsible to manage the Client Solution Centre Call Team who provides customer service and support to our clients and organisational team in the Disability Employment Service, Workforce Australia and Parents Next Contracts. Reporting to the Operations Manager, you will oversee a team of Client Solution consultants within your designated area, as well as all relevant KPI measures. 

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded. 
• Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions. 
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods. 
• Be accountable and transparent to the Operations Manager with respect to business risk, governance, contractual and financial performance. 

Greencross Livingstone Road is currently seeking a friendly, customer-focused individual to join our team as a Part Time Receptionist. This is a fantastic opportunity for someone who is passionate about animals and enjoys delivering outstanding customer service!

What we are looking for in the new friendly face of our clinic:

• Must have prior reception or clinical experience within the Veterinary industry
• Enjoys chatting to clients and building great relationships with them and their pets
• Excellent time management and organisational skills
• Able to work unsupervised but also loves to be part of a team
• An enthusiastic approach to tasks with a ‘nothing's a problem!’ attitude
• The ability to multi-task and work under pressure in a fast-paced environment

Your responsibilities will include:

• Greeting clients and their pets with a warm and friendly demeanor
• Answering phone calls, scheduling appointments, and assisting with general inquiries
• Managing the reception area, ensuring a clean and welcoming environment
• Processing payments and handling billing inquiries
• Liaising with veterinary staff to ensure smooth operations
• Maintaining accurate client records and information
• Handling administrative tasks as assigned

How to Apply: 

If you are a dedicated individual with a passion for animals and customer care, we invite you to submit your resume below.

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team.

About this Role:

The Missing Link is looking for an enthusiastic IT Support Coordinator to join our high performing infrastructure IT team. Working closely with the Service Delivery Manager and wider Support team, you will be involved in ensuring that The Missing Link’s services are delivered reliably and efficiently, and align with client needs and commercial agreements. You will be provided with ongoing support, training and development to thrive and succeed in the role.

Key Responsibilities:

Service Delivery Coordination

• Service transition

• IT Service Management (iTiL)
• Create and modify Managed Service agreements in ConnectWise.
• Provide technical team guidance on SmartSERVICES inclusions and exclusions.
• Assist in monthly project billing for Service Desk projects incl. build and deploys.
• Liaise with Sales and Solutions teams to coordinate ad-hoc technical work / Work Orders.

Team Administration

• Actively maintain the accuracy and completeness of Agreements, Configuration items, Risk Registers. Action Registers, Service Catalogue.
• Assist in maintaining asset register and updating asset processes.
• ConnectWise related administration tasks including creating and updating recurring tickets to support delivery of managed services.
• Assist with resource coordination including shift and on-call rosters, payroll updates.
• Collaborate with cross-functional teams, including sales, operations, and finance, to contribute towards areas where processes can be optimized.

• Proven experience in Service Delivery or related area.

• Local experience engaging and interacting with various level of business stakeholders.
• Excellent communication, interpersonal skills, and the ability to collaborate effectively with cross-functional teams. 
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies.
• Proficiency in using relevant software applications, such as ConnectWise.
• Strong attention to detail and organisational skills and ability to manage multiple deadlines simultaneously. 
• Ability to build and maintain strong relationships with internal and external stakeholders. 
• Ability to work well in a fast-paced environment.
• Ability to work autonomously and proactively.
• Experience working in an ITIL/ITSM framework and certification in ITIL.

Great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive and collaborative environment
• Training / mentoring programs
• Regular fun social events
• Free breakfast, drinks and monthly lunches
• Great bonus structure

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

You'll be an integral member of our committed Customer Service team, serving as the frontline ambassadors of NPDL and consistently elevating the customer experience. As the initial point of contact for both import and export customers, you'll play a crucial role in refining and enhancing our overall customer service standards. Your contributions will directly contribute to the ongoing improvement and elevation of the customer experience at NPDL.

What you will be doing:

• Cultivating and nurturing collaborative partnerships with both internal and external stakeholders.
• Timely dispatching of booking confirmations to customers as per agreed-upon timelines.
• Preparation of comprehensive documentation, including bookings, container releases, and submission of cargo receival advice for customers and shippers.
• Facilitating slot cover bookings for transhipment cargo on connecting vessels.
• Generating and submitting booking reports to third-party vessel operators.
• Attaching shippers' SLI to electronic documents and updating bookings based on this documentation.
• Conducting auto-rate assessments on bookings before handing them over to the Documentation team, and promptly addressing any rate discrepancies with the Sales team.
• Ensuring cargo readiness, including obtaining necessary approvals (DG and BBK OOG), uplifting empty containers, and ensuring cargo is in port for loading.
• Arranging late receivals as needed.
• Sending both preliminary and final PRA load lists to vessel planners.
• Reconciling the load list against PRA after the vessel has sailed, updating our ERP system, and providing the finalized load list to the Documentation team.
• Obtaining prior shipment approval, following NPDL SOP, for all hazardous cargo.
• Responding to customer inquiries in a prompt and professional manner.
• Performing additional duties as required.

We currently have an exciting opportunity for an experienced professional to join Oaks Sunshine Coast Oasis Resort as Night Guest Service Agent in a Part Time capacity (minimum 15 hours per week).

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

The Oaks Gold Coast Calypso Plaza Suites are looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. Full on the job training will be provided.

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Community Worker (Respite Cottage & Day Centre)

• Fixed work location
• Permanent shifts available
• Not for profit salary packaging (pay less tax)

• Are you experienced in supporting people living with dementia?
• Do you love providing environments and experiences for people to have fun and improve wellbeing?

The Position

We have an exciting opportunity in our Respite Cottage and Day Centre in Dubbo for an experienced community worker. This role is as diverse as it is rewarding, ensuring that each day you come to work, you will experience something new and will have had a positive impact on someone’s life. Weekend work required with generous penalty rates on offer.

In this role you will find yourself

• Participate in meaningful activities with clients with dementia
• Providing high level support to clients living with dementia
• Helping with meal preparation and general housekeeping
• Providing personal care for those that require it

To be successful for the role you will have

• Certificate III in Aged Care 
• Experience supporting people with Dementia  
• Previous experience working within an aged care environment 
• Able to effectively facilitate group activities 
• A strong work ethic along with a sense of fun 
• Time Management and thinking on your feet in a fast paced and ever changing environment 
• Proof of COVID Vaccinations  

  Our Benefits:

• Access to Not For Profit Salary packaging (Tax benefits that increase your take home pay)
• Ongoing training and development to grow your career
• Values-based organisation, we employ people of all faiths 
• Work independently with team support 

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD.  Our values of Courage, Compassion and Integrity sit at the core of everything we do. 

So, if you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you.

As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.