Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

20 hours per week:

• Monday 9.15am – 1.15pm

• Tuesday 9.15am – 1.15pm

• Wednesday 9.15am – 1.15pm

• Thursday 9.15am – 1.15pm

• Friday 9.15am – 1.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Charlton Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi-Channel Branches!  
 

What is a Multi-Channel Branch?
 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers 

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

25 hours per week:

• Monday: 10.00am – 3.00pm

• Tuesday: 10.00am – 3.00pm

• Wednesday: 10.00am – 3.00pm

• Thursday: 10.00am – 3.00pm

• Friday: 10.00am – 3.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Benalla Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

PLEASE NOTE: The successful applicant for this role, will join our relief team. In addition to supporting the Benalla Branch, you will also support the Mansfield and Euroa Branches. TRAVEL WILL BE REQUIRED FOR THIS ROLE.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

Take charge of our customer service team, where you'll make a real difference every day. You’ll be at the heart of our operation, ensuring customers get top-notch service, guiding your team through challenges, and finding new ways to get better at what we do. Your hands-on approach will keep our service strong and our customers happy.

What you’ll do

• Direct the team with a focus on achieving excellence and performance. Define clear goals, uphold established standards, and ensure the team consistently meets and exceeds expectations.
• Address and manage escalated customer concerns with a priority on timely and efficient resolutions, always keeping customer satisfaction as a primary metric.
• Analyse our current processes, identifying areas for enhancement to boost both team efficiency and customer satisfaction levels.
• Supervise the ongoing training of team members in digital tools and best practices in customer service. Recognise training needs, devise educational initiatives, and confirm that team members possess the essential skills for their roles.
• Systematically evaluate the quality of service provided by team members, offering constructive feedback, and coaching to support their professional advancement.

What you’ll bring

You are focused on customers and have the know-how to navigate the nuances of centre operations. Details matter to you, especially when it ensures the best service. You spot training opportunities easily and love helping teams reach their full potential. You believe in teamwork, face challenges head-on, and make decisions that count.

• Demonstrated leadership in contact centre environments with a proven ability to enhance team performance.
• Commitment to prioritising customer needs, consistently striving for their utmost satisfaction.
• Proficient in leveraging CRM tools, notably Salesforce and other industry-standard software, to optimise service delivery.
• Articulate in communication, both written and verbal, with a specialised focus on contact centre interactions.
• Possess robust problem-solving skills, maintaining precision and composure in high-pressure contact centre scenarios.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Customer Service / Admin Officer to join our team in Mackay

• This is a Full time, Permanent Role. The working hours for this role are 9:00 – 17:06.  

• Utilise our systems to complete administration and data entry tasks

• Manage customer and client freight queries across multiple divisions within our Mackay Depot

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Liaise with on site operations staff in order to resolve any customer queries or requests in a timely manner

• Data Entry of timesheet hours, rostering and payroll data into our systems and spreadsheet trackers

• Prioritise your work effectively and efficiently throughout the day and complete tasks in a timely manner

• Maintain staff, training and compliance databases where required

• Order in Uniforms and Stationery where necessary

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Melbourne Airport Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express