We are seeking a fully qualified Electrician with exceptional fault finding skills to join our service team as a Service Technician. The primary purpose of this position is to service and repair our equipment on site for our customers, in a professional, courteous and efficient manner.
This is a hands-on role where you will be on the road daily, working on a broad range of our equipment. This is a largely autonomous and flexible role with your base being in Rydalmere
Ideally you will have the following:

Experience working on electrical equipment in a commercial environment
Current Electrical License
Current and valid Driver's License
Excellent diagnostic & fault finding skills
Good mechanical aptitude

You must be available to participate in an On Call roster and to work overtime as required.
Previous experience



... Click here to view more detail / apply for Service Technician

Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
The role Team Leader - Customer Care, reporting to the National Manager - Service, is responsible for providing personalised and timely support and help to Angle Auto customers in moments that matter. 
As the Team Leader - Customer Care, you will guide and mentor your team in providing personalised service and fostering trust with customers through open and honest communication. In this role, you'll help develop your team's abilities in facilitating quality conversations and collaborating effectively across the Angle Auto value chain to resolve customer concerns. You'll also play a key part in driving performance and continuous improvement within the team.
Key Responsibilities;

Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by
... Click here to view more detail / apply for Team Leader, Customer Care

Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
As a Customer Resolution Consultant you are responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the customers relationship within the business. This role is for someone who enjoys getting into details, problem solving and providing high quality service to all stakeholders involved. You will work independently on individual cases but also in collaboration within the wider business. You will be required to manage multiple tasks simultaneously while maintaining excellent service, in difficult circumstances.
Core responsibilities;

Be accountable for dispute resolution, complaints management and proactive customer engagement for IDR and EDR complaints.
Actively analyse disputes, ensuring sufficient information has been provided to fully understand the disputes.
The Customer
... Click here to view more detail / apply for Customer Resolution Consultant

Please Note: This role may require Interstate and overseas travel as per job requirements (e.g. training, meetings, etc.).      
The perks

Competitive Hourly Rate
Onsite Parking Available
Temp to Perm Opportunity

The Role
Reporting to the Service Operations Manager and your main responsibilities are:

Issue service reports to internal colleagues & external customers
Collect and verify that all job costs information is accurate and Invoice Service jobs in a timely manner.
Receive request for Field Service assistance, commissioning and trouble shooting.
Quote Field Service to internal and external customers.
Receive Field Service purchase orders and register in ERP system.
Issue parts purchase orders to suppliers and follow up delivery through our logistics systems.
Assign/Schedule Service Engineer to the Service Jobs through our Service Management (SMS) system/s, coordinate job execution


... Click here to view more detail / apply for Service Co Ordinator $40.00 per hour!!!

Thorough training program to kickstart your banking career???




Access to extensive employee benefits & discounts??




Be part of a collaborative and high-performing culture??




Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.    



38 hours per week: ?   



Monday, Tuesday, Wednesday, Thursday, Friday: 8.30am-4.50pm



Do work that matters    



As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.   


What we do has real impact at all

... Click here to view more detail / apply for Customer Banking Specialist ? Martin Place ? Full-Time

Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader!
Your next opportunity:
In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of Customer Service Agents within the NSW Concrete business. Youll be responsible for managing daily customer service tasks, coordinating product deliveries, and ensuring top-notch service quality.
As a key player in the frontline business, you will influence service standards and contribute to a positive team culture. This is a full-time, permanent role with comprehensive training and support provided.
Your day will involve: 

Oversee order capture and manage the timely dispatch of products
Build and maintain strong customer relationships to enhance interactions
Collaborate with internal teams to

... Click here to view more detail / apply for Customer Service Team Leader Permanent ? full time Sydney 29/11/2024

Job description

Are you an experienced healthcare professional ready to take on a rewarding leadership role? Market leading aged care providers with locations across regional NSW, VIC, and QLD is seeking a passionate Facility Manager. This opportunity is ideal for candidates eager to shape resident care, pursue career growth, and enjoy the benefits of regional living.
Position : Facility Manager
Location : Regional areas in NSW, VIC, and QLD
Employment Type : Full-time, with relocation support
Remuneration : 140,000 -180,000 Super Salary Packaging options other benefits
About the Role The Facility Manager will oversee the daily operations of an aged care facility, ensuring high-quality care and services for all residents. This role involves leading a team of dedicated professionals, implementing service improvements, and fostering a culture of excellence and respect within the facility.
Key Responsibilities

Managing all aspects of facility operations, including


... Click here to view more detail / apply for Residential Service Manager

Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
The Customer Resolution Consultant is responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the customers relationship within the business.  
The Customer Resolution Consultant is one who enjoys getting into details, problem solving and providing high quality service to all stakeholders involved. The Customer Resolution Consultant will work independently on individual cases but also in collaboration within the wider business.
The Customer Resolution Consultant will be required to manage multiple tasks simultaneously while maintaining excellent service, in difficult circumstances.
Core responsibilities;

Be accountable for dispute resolution, complaints management and proactive customer engagement for IDR and EDR complaints.
Actively analyse disputes, ensuring sufficient information has been provided
... Click here to view more detail / apply for Customer Resolution Consultant

Join a fantastic company as a Fire Service Coordinator!
Core Talent is excited to announce openings for Fire Service Coordinators at a leading Australian-owned fire company with multiple locations across Sydney.
What We're Looking For:

Outstanding written and verbal communication skills
Experience in the fire industry, particularly in scheduling fire technicians
Familiarity with systems like Uptick and simPRO is a significant advantage
A positive, can-do attitude
Strong attention to detail and excellent organizational skills

What We Offer: Our client provides a full-time, permanent position for the right candidate, complete with flexible working hours, a supportive company culture, and opportunities for professional growth and development.
If you're interested in this exciting opportunity, please apply now or contact Lauren at . We can't wait to hear from you! ... Click here to view more detail / apply for Fire Service Coordinator

About the role


The Service Delivery Manager is accountable for overseeing IT Service Management (ITSM) operations, metrics, and reporting, with a focus on driving continuous improvements and elevating the maturity of service delivery processes. The role delivers business value in a cost-effective and timely manner, aligned with InfraBuilds needs, while leveraging ITIL best practices as a guiding framework.
*This role will see the successful incumbent working on average 3 days from the Sydney CBD head office and 2 days WFH.
Key responsibilities include but not limited to:  

Lead operational and end-user technology support to enhance efficiency, aligning information technology with business goals to drive high levels of customer engagement and satisfaction.
Own, develop, and evolve all Service Management capabilities, including core ITIL functions








... Click here to view more detail / apply for ITS Service Delivery Manager

Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best  online-store user experience, with excellent service and customer education.
Responsibilities: Resolving, in first contact, customer enquiries received by phone, email and/or chat Owning complex issues to resolution, with regular progress updates to customer/s Promoting the benefits of using the online store, helping customers to  self-serve for future purchases Keeping up-to-date with Industry changes to understand how SAIG  products/services meet customer needs Identifying opportunities for new solutions and referring qualified leads from  customers to Sales Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve Achieving, or exceeding, agreed KPIs so overall team goals are met  for the best customer experience possible Processing back-office, or other customer-focused, duties to ensure  customer SLAs are met or exceeded Actively contributing to regular team meetings and regularly attending  ... Click here to view more detail / apply for Customer Service Consultant

Seeking a passionate entry-level customer service officer who is looking to looking for a foot in the door opportunity to an innovative company that is shaking up the gambling sector in Australia - Think of it like the new 'Uber' or 'Netflix'.
Whilst starting in customer service, this role has opportunities to progress internally within the company into other areas, depending on the business needs. 
Key Responsibilities


Provide support to customers over the phone, email and also live chat
Taking initiative to see improvements in current processes
Work collaboratively with the wider team and ethical gambling
Ability to work on a rotating roster (Tuesday-Friday: 2PM - 10PM & 12PM - 8PM on Saturday/Sunday & Public Holidays - penalty rates will be paid)
The Successful Candidate will: 


Have excellent customer service skills
Highly driven and wants to help build the success
... Click here to view more detail / apply for Customer Service Officer | Gambling Scale-Up

 

Sydney



 

Customer Service/Customer Service/People Performance & Technology



 

Full Time/Permanent



 

81, - 92,314 per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
We are seeking an experienced Customer Service Officer to join our Contact Centre team responding
... Click here to view more detail / apply for Customer Service Officer (10420)

Evolve Talent are seeking multiple Field Service Technicians for full-time positions. These works are on heavy duty machines and equipment on ports in Sydney. You will need to have previous experience working on heavy industry projects in Australia.
About the Role & Client
The role involves working closely with the team and supervisors to ensure optimal functionality of the fleet, including forklifts, terminal tractors, reach stackers, straddle carriers, and shuttle carriers. You will ideally come from a Mechanical, Mobile / Diesel fitter background. You will need to have experience working in a faced paced environments.

Undertaking scheduled preventative maintenance checks on mobile plant equipment
Rotating, adjusting, and replacing parts and equipment where required to ensure greater efficiency in the facility
Attending to breakdowns and shutdowns
Installation of hydraulics and electromechanical parts
General fitting works Electrical and Mechanical
Responding to

... Click here to view more detail / apply for Field Service Technicians

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

Horsley Park location | $35 per hour Super
Flexible to cover shifts between 8am - 5.30pm, Monday to Friday
Temp with possibilities of perm | No access to public transport
About the Company
Join a leading global logistics company as a Customer Service Representative where you'll be the backbone of a high-profile account. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this role is for you.
About the role 

Manage order processing and track deliveries using ERP systems
Provide timely, accurate communication with clients and stakeholders
Manage a team inbox of customer enquiries
Investigate order discrepancies and process returns
Handle multiple tasks with precision in a high-pressure setting
Collaborate with internal teams to ensure seamless order management and issue resolution
About you

Experienced with an ERP system
... Click here to view more detail / apply for Customer Service Representative ? Logistics Order Management

23rd October,

UniLodge @ Western Sydney University - Campbelltown, NSW
Access real opportunities for career growth and development
Fixed Term Full Time Position (Maternity Leave Coverage)
  
UniLodge specialise in student accommodation and have been an industry market leader since . The UniLodge Group manages a diverse portfolio of close to 140 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over people who are dedicated to our vision, To build inclusive communities for inspired living.
  
NEW OPPORTUNITY
  
Were seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Fixed Term Full Time basis until September . If you enjoy a role that offers a bit of variety, can be both quiet and busy, and youre okay to be on your feet,
... Click here to view more detail / apply for Customer Service Coordinator

The Role
Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
We are currently recruiting  Senior HVAC/Air Conditioning & Appliances Technicians  for  Sydney.
What?s in it for you?

Work from home model ? no need to travel to and from the workshop daily
Competitive salary Super
Tools of the trade ? Van, Uniform, Phone etc
Full
... Click here to view more detail / apply for Senior Service Tech HVAC/Air Con & Appliances

Position: Customer Service Manager
Type: Full-time
Employer: Ridly Pty Ltd
Location: Chippendale, NSW
Salary: $90,000 (Full-time)
Overview of the Company:
Ridly Pty Ltd is a leading eco-friendly rubbish removal company based in Sydney, founded in 2019. Ridly specialises in sustainable waste management, offering customers comprehensive, customer-centric rubbish removal services for items too large for standard disposal. Ridly is committed to exceptional service, reducing landfill waste through recycling, and contributing to environmental efforts by planting trees and supporting food donation programs. Operating with a fleet of six trucks, Ridly serves up to 60 customers daily and has expanded operations to Melbourne as part of its growth strategy.
Main Duties and Tasks:
Develop Customer Service Strategies: Design and implement strategies that enhance customer satisfaction, ensuring a high level of customer loyalty and retention.
Customer Service Policies and Procedures: Oversee the development of customer service policies, programs, and processes that align with Ridly's goals and objectives.
Team Leadership and Management: Lead a team of customer service representatives, offering guidance, feedback, and performance evaluations to improve team effectiveness.
Customer Service Metrics Analysis: Monitor and analyze key customer service metrics to identify areas for improvement, addressing any concerns with corrective measures.
CRM Management: Implement and manage customer relationship management (CRM) systems to ensure efficient tracking and management of customer interactions and relationships.
Stay Updated on Industry Trends: Keep up-to-date with the latest customer service trends and best practices to ensure Ridly maintains its competitive edge in the industry.
Requirements:
Australian Citizens and Permanent Residents are encouraged to apply.
Bachelor’s degree in Business Administration or a related field.
2+ years of experience in customer service, preferably in a leadership or managerial role.
Proven experience in developing and implementing customer service strategies, policies, and procedures.
Strong leadership and team management skills, with the ability to guide, mentor, and evaluate performance.
Experience with customer relationship management (CRM) systems and customer service metrics analysis.
Excellent communication and interpersonal skills to effectively manage customer interactions and team dynamics.
Strong problem-solving and decision-making abilities to address customer service issues and implement improvements.
Up-to-date knowledge of industry trends and best practices in customer service to ensure a competitive advantage.
How to apply:
Please apply with your resume via the online portal.
only shortlisted candidates will be contacted.

Seeking an entry level graduate who has experience in providing excellent customer service to join a reputable International betting company that growing within the Australian Market. 
This role is a foot in the door opportunity for an highly driven individual to start off within a Customer Service Position with a view to branch out into different departments after 15 months as the company grows - these areas can including marketing, operations etc. 
Key Responsibilities


Assisting customers enquiries through phone call, live chat and email
Taking initiative to see improvements in current processes
Work collaboratively with the wider team
Ability to work on a rotating roster (Sunday-Thursday & Public Holidays: 12PM - 10PM, penalty rates of 1.5x will be paid)
The Successful Candidate will: 


Prior experience with customer service (preferably within a call centre/live chat environment)
Excellent time management and prioritisation
... Click here to view more detail / apply for Customer Service Representative | Gambling & Betting Sector

02nd October,
Who is Evie Networks?   At Evie Networks our business is to accelerate the switch to sustainable electric transport to clean the air, reduce emissions and make our cities more liveable. Our electric vehicle charging solutions give people the freedom to go electric and go anywhere.    At Evie youll get involved in almost every aspect of what we do. You will be stretched, and youll learn and grow from the experience.   The Role   The core purpose of is role is to support Evie Networks growing driver base assisting with escalated customer matters, identifying, and addressing systematic issues to reduce customer effort.   Reporting to the Manager - Operations & Maintenance, your duties will include:

Respond to customer queries in a timely and accurate way, via Zendesk, phone, email or chat.
Identify customer needs and help customers use specific features.


... Click here to view more detail / apply for Customer Service Specialist/Support Desk

Sydney
Customer Service/Customer Service/People Performance & Technology
Full Time/Permanent
$81, - 92,314 per annum plus superannuation
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They?re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city:? Sustainable Sydney ? Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. You?ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
We are seeking an experienced Customer Service Officer to join our Contact Centre team responding primarily to inbound calls, chat and emails from our community.
Customer Service Officers are
... Click here to view more detail / apply for Customer Service Officer

WHY join Schindler?
At Schindler, we are  all about our culture ! We focus on  supporting our employees  to meet their full potential through careful selection and  constant development  to make them a leader in their area. You will have the opportunity to  grow and develop both personally and professionally  whilst working with a great bunch of people. We offer job stability to our employees as we focus on  promoting from within  and foresee a growth trajectory of our business in the coming years.
About the role:
An opportunity has arisen for a Customer Service Representative, with  a genuine enthusiasm for excellence in customer service  to join our organisation based in our National Call Centre in  Mascot . Reporting to a  supporting and experienced  Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to
... Click here to view more detail / apply for Customer Service Representative ? HO Sydney

03rd October,
Why work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia. Brennan offers an excellent remuneration package and benefits including:

An environment that embraces learning and development of all employees
A focus on health and well-being
Discounted IT hardware and software products
Certification Bonus of up to $5K p.a. for your learning and growth
A strong culture underpinned by values that are truly lived every day
Flexibility to work in the way that brings out

... Click here to view more detail / apply for Service Desk Analyst

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000.00 (gross) based on experience and qualifications