Customer Resolution Consultant

Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
As a Customer Resolution Consultant you are responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the customers relationship within the business. This role is for someone who enjoys getting into details, problem solving and providing high quality service to all stakeholders involved. You will work independently on individual cases but also in collaboration within the wider business. You will be required to manage multiple tasks simultaneously while maintaining excellent service, in difficult circumstances.
Core responsibilities;

Be accountable for dispute resolution, complaints management and proactive customer engagement for IDR and EDR complaints.
Actively analyse disputes, ensuring sufficient information has been provided to fully understand the disputes.
The Customer
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