Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education.
Responsibilities: Resolving, in first contact, customer enquiries received by phone, email and/or chat Owning complex issues to resolution, with regular progress updates to customer/s Promoting the benefits of using the online store, helping customers to self-serve for future purchases Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs Identifying opportunities for new solutions and referring qualified leads from customers to Sales Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded Actively contributing to regular team meetings and regularly attending ... Click here to view more detail / apply for Customer Service Consultant
Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education.
Responsibilities: Resolving, in first contact, customer enquiries received by phone, email and/or chat Owning complex issues to resolution, with regular progress updates to customer/s Promoting the benefits of using the online store, helping customers to self-serve for future purchases Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs Identifying opportunities for new solutions and referring qualified leads from customers to Sales Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded Actively contributing to regular team meetings and regularly attending ... Click here to view more detail / apply for Customer Service Consultant
