Based in Hobart Full Time opportunity Excellent employee benefits on offer! There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! Key Responsibilities Be the first and key point of contact for our customers; Create and maintain excellent customer relationships; Process customer orders and/or enquires; Perform…

Click here to view more detail / apply for Customer Service Representative

Customer Support Specialist
At Procreate we're dedicated to making exceptional creative tools by combining beautiful user experiences with high performance engineering. Used by millions around the globe, Procreate is committed to placing more power in the hands of creatives.

We're looking for a Customer Support Specialist to join our Product team in Hobart, Tasmania. The person that fills this role will help us serve our large and growing user base by fielding support requests and general enquiries. You'll need to be an excellent communicator with the ability to understand people and a solution oriented mind set. There is an opportunity with this role to work on a flexible basis and distribute a full-time work load across both weekdays and weekends. Flexibility in schedules can be negotiated with the Head of Product Care.

Who we are.
One of the driving factors behind Procreate’s success is our close-knit teamwork. We believe the key to invention is the open flow of ideas and collaboration — revelling in the creative process and taking the time to hone our craft. Together we’re dedicated to building creative software that is powerful, accessible, and intuitive. We’re not afraid to rethink, iterate and persist until we genuinely believe in our work.

At Procreate we’re a rare breed of driven people from all over the world. Each of us brings something special to the table, through our unique backgrounds and experience. Every day we inspire each other to continue our relentless pursuit, passion, and hunger to produce the highest quality work, while remaining humble in our achievements.

Co-founded by James and Alanna Cuda in 2011, Procreate has remained independent and self-funded for over 10 years. Since its launch, Procreate has been loved by millions around the world, received two coveted Apple Design Awards, and been the best-selling app on iPad for the past six years running. In 2018, Procreate Pocket also received an iPhone app of the year award. In 2023, an all new animation app Procreate Dreams was released.

The role
This role sits within the Product team and reports directly to the Head of Product Care, Aimee Sorell. You'll work directly with other Customer Support Specialists, Product Quality Specialists, Engineers, Designers and of course, with Procreate users globally.

The Product Care team supports and interacts with millions of users around the world. We strive to provide personalised support to every user enquiry or support request. Your desire to help people and understanding of Procreate and its features and functions will be crucial to your success in this role.

Role Benefits

We invest in you
Every employee at Procreate receives an individual training budget to help them grow personally and professionally. And because transparency matters, the whole company is included in the coming year’s plans and strategies at our annual off-site company meet.

Time to reset, recharge and look after yourself
Australia already has some of the most generous annual leave provisions in the world at a mandated 4 weeks per year. We also offer you extended parental leave, an extra 5 Mental Health Days per year, plus an Employee Assistance Program open to you and your family members.

Everything you need to do your best work
We’ll provide you with all the hardware and software you need, including a fully adjustable desk set up for your way of working. But it’s the personalised professional support, and growth and development opportunities we think will really help you fly.

What you'll do
- Answering App Store reviews
- Responding to support queries
- Working closely with Product Quality Specialists
-Learning the intricacies of new and existing software
- Delivering customer support in our supported languages; English, Korean, Japanese, Russian or Spanish

Skills
- Interest and ability in video editing/creation
- Analytical in approach and solution oriented
- Familiarity with Apple hardware and software
- Collaborative and enjoys working as part of a team
- Genuine passion for and experience in customer service
- Strong command in one of our supported languages; English, Korean, Japanese, Russian or Spanish

In 1-3 months, you will...
- Familiarise yourself with our team structure and workflows
- Complete the Procreate onboarding process and get to know your colleagues
- Build an understanding of our customer support practices, processes and frameworks
- Begin to develop relationships with key stakeholders, team leaders and members of the executive team

In 3-6 months, you will...
- Provide general customer support through emails
- Have an in-depth understanding of procreate products
- Establish relationships with inter-departmental key stakeholders and team members

In 6-12 months, you will...
- Become an integral and contributing part of the Product Care Team
- Become familiar with customer support standard queries and responses

We want to hear from you
Our recruitment process is made to provide you with opportunities for you to show us what you're capable of, instead of assessing you solely on your CV. We’d love to hear about how you see yourself contributing to Procreate in this role.

Please note, we do not operate remote or hybrid models. We're looking for full-time and on-site employees for our Hobart office.

Apply now at the link below
https://jobs.lever.co/savage-interactive/e26b914b-1e6c-4ba0-b950-06942619e34a/apply

Engineering Manager
At Procreate we're dedicated to making exceptional creative tools by combining beautiful user experiences with high performance engineering. Used by millions around the globe, Procreate is committed to placing more power in the hands of creatives.

We’re looking for our first dedicated Engineering Manager to help lead teams in pursuit of our ambitious product roadmap. We're is driven by the desire to deliver the best creative software experience for our global community. You’ll have deep technical experience as well as ability in progressive people management. You'll guide a small team of engineers to develop and ship mission critical features, solve complex technical problems, define the parameters of our projects, improve overall development efficiency and nurture our internal engineering talent.

Who we are
One of the driving factors behind Procreate’s success is our close-knit teamwork. We believe the key to invention is the open flow of ideas and collaboration — revelling in the creative process and taking the time to hone our craft. Together we’re dedicated to building creative software that is powerful, accessible, and intuitive. We’re not afraid to rethink, iterate and persist until we genuinely believe in our work.

At Procreate we’re a rare breed of driven people from all over the world. Each of us brings something special to the table, through our unique backgrounds and experience. Every day we inspire each other to continue our relentless pursuit, passion, and hunger to produce the highest quality work, while remaining humble in our achievements.

Co-founded by James and Alanna Cuda in 2011, Procreate has remained independent and self-funded for over 10 years. Since its launch, Procreate has been loved by millions around the world, received two coveted Apple Design Awards, and been the best-selling app on iPad for the past six years running. In 2018, Procreate Pocket also received an iPhone app of the year award. In 2023, an all new animation app Procreate Dreams was released.

The role
This a critical role in which you'll make an impact on both the code base as well as from the perspective of people management. Your experiences will allow you to make contributions as an individual contributor while also leading, managing and guiding junior engineers as an engineering stakeholder.

The role sits within our product development team, and you’ll report to Michael Shaw, our CTO. You'll work closely with the engineering team, the executive and members of other departments to align engineering with other critical business functions. Your work will provide additional structure and certainty to the development process and relieve the Executive member of the engineering team of people management functions, allowing them to focus on both executive and development duties.

Role Benefits

We invest in you
Every employee at Procreate receives an individual training budget to help them grow personally and professionally. And because transparency matters, the whole company is included in the coming year’s plans and strategies at our annual off-site company meet.

Time to reset, recharge and look after yourself
Australia already has some of the most generous annual leave provisions in the world at a mandated 4 weeks per year. We also offer you extended parental leave, an extra 5 Mental Health Days per year, plus an Employee Assistance Program open to you and your family members.

Everything you need to do your best work
We’ll provide you with all the hardware and software you need, including a fully adjustable desk set up for your way of working. But it’s the personalised professional support, and growth and development opportunities we think will really help you fly.

What you'll do
- Lead, coordinate and align diverse engineering functions
- Deliver feedback and take part in reviews and performance management
- Develop and maintain relationships with our external partners and relevant third parties
- Hands-on engineering - We need an Engineering Manager that enjoys coding and wants to keep their engineering skills sharp
- Support interdepartmental cooperation in relation to product and feature release as well as ongoing updates and patches
- Create and oversee project timelines and milestones with the view to improve sustainability and efficiency in our development process
- Work directly with team leads and the executive to ensure that our product departments, including product, quality assurance, testing, and R&D functions are aligned and moving in the same direction with clear communication, leadership and goals

Skills
Emotional intelligence and a calm, self-assured leadership style.
You’ll have a demonstrated ability to manage and build diverse teams. Your approach to leadership and management will build consensus and understanding. You’ll be able to communicate technical information to non-technical employees and stakeholders. You’ll motivate, inspire and support your colleagues to produce the best work of their lives.

Experience as an Engineering Manager in a fast-paced technology, product or creative company.
You’ll have had experience in engineering at a senior level and/or people management experience in a tech or start-up environment. You bring an organised, methodical and detail-oriented approach to your work which provides structure and promotes confidence in those you work with. Your work will draw the best out of each individual contributor in a way which promotes both individual success and engagement as well as team productivity.

Deep hands-on engineering experience in relation to UI work or development of custom, in-house rendering technology.
Your breadth of experience and depth of technical foundations give you a creative and strategic approach to product development and the ability to respond effectively to unique and challenging technical problems. Your experience could be in low-level engine/rendering development or UI/UX work closer to the user.

In 1-3 months, you will...
- Familiarise yourself with our team structure and workflows
- Complete the Procreate onboarding process and get to know your colleagues
- Build an understanding of our product development practices, processes and frameworks
- Begin to develop relationships with key stakeholders, team leaders and members of the executive team

In 3-6 months, you will...
- Take ownership of your first initiatives
- Prepare and support the execution of core features
- Start contributing to the existing product development
- Establish relationships with inter-departmental key stakeholders

In 6-12 months, you will...
- Become an integral and contributing part of the engineering team
- Become familiar with Procreate's creative product portfolio and shipping products

We want to hear from you
Our recruitment process is made to provide you with opportunities for you to show us what you're capable of, instead of assessing you solely on your CV. We’d love to hear about how you see yourself contributing to Procreate in this role.

Please note, we do not operate remote or hybrid models. We're looking for full-time and on-site employees for our Hobart office.

Apply now through the link below.
https://jobs.lever.co/savage-interactive/af55b872-63ef-4b42-a288-c3e2dccee8b3/apply

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.The opportunityIn this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecom’s Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the…

Click here to view more detail / apply for Customer Resolution Advisor

Unit: City WelcomeDivision: Connected CityLocation: Council Centre - Customer Service AreaEmployment status: Two Positions are available (A Temporary Full-time position and a Part-Time position (0.8 FTE) for up to 12 months. Classification: Municipal Officer Level 1Agreement: Hobart City Council Enterprise Agreement 2021Salary range: $58,613 per annum 12.5% superannuation for temporary full-time position                                                                                                                      $58,613 pro rata 12.5% superannuation for temporary part-time position Multiple positions are available. Highly valued community role. Work for an organisation that values and supports its employees. About the role This role works as the first point of contact between the general public and the Council,…

Click here to view more detail / apply for Customer Service Officer (4200.01)

Want to work with a team of real, sleeves-up, get-the-job-done people? At a place where you get to help people out and see familiar faces every day while serving plumbers and builders?  As an Assistant Branch Manager, you'll lead our sales efforts, drive results, and make a significant impact from day one. Why Tradelink? We’re a well-respected Australian brand built on real, hard-working people. There are so many stories of Tradelink people doing great work and progressing in the business - either stepping up, moving across or growing right where they are. And you can do that too! As an Assistant Branch Manager, you'll have the chance to showcase your sales prowess, lead your team to exceed targets, and play a pivotal role in driving branch success. Your Responsibilities: Lead by example, fostering a sales-driven culture while prioritizing safety at all times. Inspire and mentor your team to achieve sales excellence through training and development.…

Click here to view more detail / apply for Assistant Branch Manager - Tradelink Kingston

• Bring your passion and feel the energy 
• Work within an industry leading business
• Completely flexible working, vast growth opportunities

As a Practice Manager you will be responsible for the performance and optimisation of service management processes supporting the Endeavour Group business through technology services. Working across the breadth of the Endeavour business, you will help to ensure the reliability and availability of our services while supporting and contributing to a culture of improvement and enhancement. This role will have a specific focus on Incident Management and Problem Management and will come with a requirement to participate in the Major Incident Management on call roster.

Sound good? Read on.

Here is a taster of what you can expect in this role:

Problem Management:

• Manage the problem management process, including facilitating root cause analysis, investigation, and implementation of permanent fixes.

• Analyse incident trends to identify underlying problems and implement proactive measures to prevent recurring incidents.

• Collaborate with technical teams to prioritise and implement problem resolutions based on business impact and risk.

Incident Management:

• Lead the incident management process and improvement activities

• Coordinate with IT support teams to identify, diagnose, and resolve incidents promptly to minimise business impact.

• Implement incident escalation procedures when necessary to ensure timely resolution and communication with stakeholders.

• Run Major Incidents as the Major Incident Manager and be available for on-call MIM rostering.

Process Improvement:

• Continuously review and refine incident and problem management processes to improve efficiency and effectiveness.

• Identify opportunities for automation and tool enhancements to streamline incident and problem resolution workflows.

• Collaborate with cross-functional teams to implement best practices and standards for incident and problem management.

Communication and Reporting:

• Communicate incident status updates, resolutions, and root cause analyses to stakeholders, including IT leadership and business partners.

• Prepare and present regular reports on incident and problem management performance, trends, and metrics.

• Ensure transparency and alignment with stakeholders regarding the status of ongoing incidents and problem investigations.

General:

• Manage the risk controls and compliance to Service Management practices across the respective groups, including internal and external partners.

• Promote a culture of improvement and automation across the Endeavour Group technology landscape.

• Build and maintain relationships with Endeavour Group technology and operations teams to support and embed Service Management practices.

• Identify and manage risks, issues, assumptions and dependencies for the service management portfolio.

• Understand and provide guidance on the business strategy and align process and policy to support.

• Provide leadership, experience, coaching and training across the Endeavour Group environment.

We are looking for a dynamic and results-driven professional to join us as Account Manager in Tasmania.

Highgate Group is a leading supplier of packaging and processing consumables to meat processors and food manufacturers across Australia.

We are seeking an experienced Key Account Manager to join our fast-paced, growing team. In this exciting role, you will build relationships and grow sales with existing and new customers across Tasmania.  

Responsibilities:

• Manage and grow existing key accounts across Tasmania.
• Conduct face-to-face meetings 3-4 days a week.
• Proactive telephone calls to generate and follow up sales opportunities and close deals.
• Discover customer pain points and present best suited tailored solutions.
• Passionately promote Highgate Group’s products and solutions at every opportunity.
• Demonstrate a driven and pleasantly persistent attitude, whilst upholding company core values and standards.
• Work closely with the internal sales team and business development managers.
• Maintain and update information regularly in the company CRM system.
• Work autonomously with a self-motivated and determined approach, collaborating effectively inside and outside the organization, meeting attendance requirements, and producing quality work and results.

• Minimum 3-5 years in a similar role, demonstrating strong sales skills.
• Trustworthy and professional, with a positive can-do attitude.
• Team player with strong work ethic and self-motivation.
• Strategic sales approach, with the hunger to grow customer spend and maintain margins.
• Ability to listen and understand customer needs and requirements.
• Consistent record of exceeding sales targets and KPI's.
• Excellent organisational and time management skills.
• Attention to detail and accuracy, with excellent presentation and communication.
• Outstanding ability to work autonomously with a proven track record in remote capacities.
• Current driver’s licence with a good record.

What’s in it for you?

• Training Programs: Extensive product training to commence with in our Devonport and Melbourne office.
• Attractive base salary with a rewarding bonus program.
• Long-term career in a safe, secure and growing industry.
• Work together with a young, passionate, and energetic team.
• A welcoming team where the contributions of every team member are truly valued.
• Company Vehicle + Fuel Card + Laptop + Phone + Uniform provided

 

This is a sales team like no other, and we offer an attractive salary package to the right person.

You will be provided on-the-job training, but you'll need to be a fast learner with great sales and relationship skills and have a passionate, positive attitude.

If you are seeking a challenging yet rewarding opportunity and possess the necessary skills and experience, we invite you to join our dynamic sales team at Highgate.

 

Note – As part of our hiring process, successful candidates will be required to complete a short video questionnaire, an online skills assessment, and pre-employment medical. Only shortlisted applicants will be contacted.

No agencies please.

Title:

Talent Acquisition Manager

The Company

Kellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics support, procurement and training solutions, and provides in-depth expertise to a wide range of projects within the Defence sector.

The Role

As the Talent Acquisition Manager for the fastest growing division of KBR globally you will be key to continuing that growth. You will ensure excellence in the operational delivery of talent acquisition solutions and lead by example in providing an exceptional experience for candidates and hiring managers, as well as expert advice and guidance throughout KBR’s hiring process to the team and business stakeholders.

As a subject matter expert in talent acquisition, you will manage the hiring and pipelining of talent for KBR’s Government Solutions business, with a focus on continuous improvement and governance of the team to manage risk. You will also help to drive innovation in sourcing strategies, employer branding and attraction and retention of top talent more broadly.

Leading a high-performing and close-knit team who are recognised across the business for excellence, you will provide instruction and mentorship to other team members whilst ensuring consistency in hiring processes, playing a key role in assessment and hiring decisions, and ensuring quality of hire and quality of service across your portfolio.

Required Qualifications, Experience and Knowledge

• Significant experience in talent acquisition, ideally at a mid-to-senior level

• In-depth knowledge of full-lifecycle talent acquisition and employer branding best practice

• Strong experience with HRIS, ATS and talent acquisition tools with a focus on data integrity

• Excellent written and verbal communication skills are a must, as is attention to detail

• The ability to effectively coach and mentor, and to measure performance and apply standards

• You must be an Australian Citizen with a current AGSVA clearance or the ability to obtain one

Desirable Experience

• Australian Defence Industry experience

• Internal talent acquisition experience

• Experience working for a global organisation with involvement across the Asia Pacific region

Benefits of KBR

KBR is committed to supporting the professional development of staff at every stage of their career through in-house training, performance rewards and structured career paths. We offer a competitive package of lifestyle benefits that include family-friendly work hours. KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

If you’re ready to shape tomorrow, let’s get started. Apply Now!

As a Major Service Provider of the Australian Defence Force, a security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Additional benefits include:

• Bonus schemes
• Professional development opportunities
• Income protection
• Salary packaging and Novated leases
• Life/Health insurance discounts
• Free parking (some sites)
• End of trip facilities (some sites)
• Employee stock purchase plans
• Competitive paid parental leave
• Paid reservist leave
• And much more!

#LI-JB1

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• Sydney location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

You will be responsible for developing strong business relationships with a strategic focus on client retention and growth.

What you’ll be doing:

Corporate Objectives

• Continue positive growth of the FleetPartners Novated contract base. Cross sell our present product offering of Novated and Salary Packaging throughout our client base in Australia & New Zealand
• Consistently evolve our systems achieving operational excellence through innovation and the effective use of IT technology and automated processes
• Continual corporate evolution, encompassing sustainability, corporate structure, culture, learning and development – future success planning, people, presence, process and product
• Incorporating the Group core values as the foundation of all actions, initiatives and communications

Divisional Objectives

• Ensure FleetPartners continues to grow in the marketplace by identifying new opportunities, effectively managing and increasing the existing client relationships, meeting and exceeding client back book growth and saturation
• Ensuring FleetPartners continues to be a leader in the marketplace maintaining the established 97% customer retention rate, delivering unsurpassed service
• Proactively contributing to the management of profitability via effective marketing techniques and client management, remaining relevant in the competitive landscape and building on the FleetPartners value offer of exceptional customised service.
• Identifying opportunities and developing strategies that ensure documentation of process, discipline, efficiencies and productivity improvement, are implemented in all areas of the division.
• Responsible for maximising client relationships across a select group of clients hence ensuring customer retention and account growth for FleetPartners nationally through effective communication, consistency, accuracy and timeliness in all aspects of client management.
• Provide exceptional customer service to all clients, customers and team members in Australia.
• Ensuring required administrative processes are managed effectively in order to ensure FleetPartners operates in accordance with the company standards, financier requirements and meets and exceeds all KPI’s (visitations, contact, program growth and customer service satisfaction).
• Exhibiting the Group’s values - Leading by example at all times, promoting the positive, professional and unique image of FleetPartners.

Client Relationship Management

• Ongoing management of client/customer relationships
• Develop Novated Lease customers
• Assist Business Development Managers with new client implementation including engagement strategy
• Presenting employee education sessions with relevant clients
• Conduct marketing initiatives such as site consults and webinars
• Identify new opportunities within current customer base through business reviews
• Develop, build and maintain personal client/customer relationships
• Ensure promotion of solutions to clients/customers that add value and further entwine FleetPlus Customer relationship
• Achieve set targets
• Cross-sell salary packaging products

Administration and Documentation

• Ensure up to date electronic records of client/customer visits within systems
• Manage aspects of customers for optimum return to both customer and FleetPartners
• Ensure all system data is up to date and with relevant and ongoing information
• Ensure all customer meetings are completed with a follow up note within 24 hours outlining action points and summarising outcomes
• Ensure Strategic Reviews are completed for all Focus clients
• Responsibly and proactively manage all ad hoc responsibilities

Communication

• Ensure optimum communication across all clients
• Market the full range of products and services
• Use electronic diaries to effectively manage and communicate time
• Conduct regular client visits
• Complete Client visit Reports within 24 hours for all client visit activity
• Effectively respond to escalated customer queries in a timely manner
• Liaison with relevant Company HR/Finance personnel re execution of Novated Deeds
• Presenting employee education sessions with relevant companies
• Attend weekly team WIP meetings prepared with relevant useful information aimed at improving sales and customer relationships
• Provide ideas to National Manager Novated Relationships to ensure company always innovating and implementing best practice
• Work closely with all team members to provide the optimal service to our clients

• Tertiary qualifications in Sales and/or Marketing advantage
• Experience in Relationship Management/Account Management/Business Development role
• Novated Industry experience advantage
• Intermediate working knowledge and capability with Microsoft office especially Word, PowerPoint, Publisher and Excel, in addition to other program experience and exposure
• Working knowledge of Salesforce.
• Ability to report effectively
• Strong attention to detail
• Comprehension of the company history, development and future objectives

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Placement Team with a clear focus of enhancing knowledge within Employment and Participation Fund, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day duties will include

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

Essential Skills and Experience:

• Comprehensive knowledge in the Employment Services industry (contractual obligations, guidelines, management, and performance systems).
• Demonstrated experience in managing teams and/or multiple sites in an Employment Services business; and 
• Hold a current driver's license. 

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Employment Fund Team with a clear focus of enhancing knowledge within Placements, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day to day duties will include: 

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

·     ASX 300 listed financial services organisation

·     Flexible & hybrid working arrangements

·     Sydney or Melbourne location

Do you want to:

·       work in an organisation where 98% of all team members believe that their manager genuinely cares about their well- being and feels valued?

·       understand the strategic direction of your organisation and how your effort contributes to success?

·       work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·       work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·       be recognised and rewarded for your performance?

·       work for an organisation where ‘C-A-R-E’ are their values?

·       have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

 

Who we’re looking for:

The Security Manager is responsible for overseeing and coordinating security operations within FleetPartners. Your primary goal is to create a secure and resilient operational and technical environment through the development and implementation of security strategies, policies, and procedures to safeguard our customers, assets, employees, and visitors against potential threats.

You will possess a strong understanding of a wide range of security products and services, including but not limited to Endpoint Protection, Threat Intelligence, Vulnerability Management, SIEM and SOAR. You will work with key stakeholders in the business from areas such as Operations, Sales & Marketing to ensure all key aspects of Security Operations have been considered. Your insights and expertise will be instrumental in shaping our security strategy.

You will manage the security team and will report into the Head of Cloud & Infrastructure.

What you’ll be doing:

• Work with CIO and Head of Cloud & Infrastructure on developing, maintaining and executing the cyber security strategy
• Collaborate with technology team on security within design, development and deployment of new systems, applications, networks & technology
• Continuously work with departments in the organization to reduce risk. From technical controls and procedures to policies
• Monitor, coordinate and conduct investigations into security incidents
• Work closely with MSSP/Vendor partners
• Managing all internal and external security compliance engagement activities
• Convey cyber security concepts to technical and non-technical colleagues
• Conducting Pen-test, vulnerability tests and identifying and addressing any weaknesses
• Monitoring information systems and responding to any cyber-security incidents
• Ensure security patches are up to date for all environments including end-user devices.
• Automating security controls, data and processes
• Developing policy around third-party risk with vendors and suppliers
• Working with NFR to identify and manage data privacy risks as well as internal and external compliance
• Maintaining up-to-date knowledge on cyber-security technologies and standards
• Facilitate training employees to understand and follow security standards.
• Retaining and building on our ISO27001 certification
• Maintaining and building on Essential 8 rating

• Experience leading and managing a cyber security team
• Relevant industry, technology, and process knowledge expertise
• Adept at building internal and external relationships
• Excellent knowledge of security protocols and procedures
• Experience in reporting and emergency response planning
• In-depth knowledge of incident management processes, including identification, containment, eradication, recovery, and lessons learned
• Works well independently and strong coordination and leadership skills
• Excellent communication and interpersonal skills
• Relevant tertiary qualifications and security certifications will highly regarded

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

Reporting to the NSW Project Manager, the Project Manager (Retail) will be responsible for managing the acquisition, design, construction and delivery of new sites to the business. The key requirements are working with all relevant stakeholders and ensuring they are informed, engaged and have appropriate expectations throughout the course of the project.

Responsibilities include all aspects of project management, particularly stakeholder communication, budget accountability, supplier management and risk assessment. Specific objectives within this position are overseeing and managing the site opportunities including managing the property agency, assessing commercial viability, conducting site visits and presenting suitable sites to the wider business.

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation 

·     ASX 300 listed financial services organisation

·     Flexible & hybrid working arrangements

·     Sydney location

Do you want to:

·       work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?

·       understand the strategic direction of your organisation and how your effort contributes to success?

·       work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·       work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·       be recognised and rewarded for your performance?

·       work for an organisation where ‘C-A-R-E’ are their values?

·       have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

• Collaborate and ideate: Work closely with marketing team peers to brainstorm and conceptualise design solutions that align with the brand’s vision and goals.
• Design and execute: Create visually compelling graphics for various platforms, including but not limited to website assets, social media content, marketing materials, and product packaging. 
• Maintain brand consistency: Develop and implement brand guidelines to maintain a cohesive and recognisable brand identity.
• Lead and mentor: Effectively lead and mentor the teams’ graphic designer.
• Team collaboration: Collaborate with cross-functional teams to understand business and project requirements and contribute to a positive and creative team culture.

This role is responsible for the management and delivery of branded assets and tactical marketing campaigns across Novated, Small Fleets and Enterprise customer audiences based on a clearly defined marketing calendar.

This role is highly suited to a senior graphic designer with campaign execution and management experience working within a medium to large corporate company, looking to increase their responsibilities and remit beyond pure graphic design.

Reporting to the Director of Marketing, this role will maintain the clear and consistent application of the FleetPartners brand, developing creative outputs for print and digital communications, and promoting FleetPartners plans, services and activities. In doing so, help to build brand recognition, ensuring a single, clear, consistent voice to customers and other stakeholders (investors, team members).

What you’ll be doing:

• Utilising the recently redefined brand guidelines, manage the successful execution of tactical marketing campaigns for example:  
• Execute quarterly vehicle specials campaign (RM presentations, social tiles, website updates, client eDMs, flyers, posters
• Refresh quarterly ‘FP Thrive’ wellness promotion with a new prize pool including website updates, pull-up banners, DL flyers, video
• Ad hoc assets to support this business – design and typeset white papers, FAQ docs, branded templates, brochures, flyers
• Manage the social media schedule including asset production and publishing (utilising the content provided by the Marketing Manager)
• Design and publish website and intranet visual design assets e.g. masthead banners, new web content
• Design and typesetting of annual corporate reporting (Annual report, Sustainability Report, Notice of Meeting, Shareholder communications etc)
• Source business and key stakeholder requirements across a range of branded assets including but not limited to print collateral, branded merchandise, office signage, digital assets, forms, eDMs, operational communications, presentations, video, social
• Undertake detailed quality assurance to ensure all brand assets produced by the teams’ graphic designer and this role are 100% compliant with the new brand guidelines and are benefit-led.
• Manage stakeholder review and sign-off process (business subject matter experts, legal, Director of Marketing, risk, customer service, IT).
• Continue to work on the building of brand assets for use by Relationship Managers (Canva templates).
• Negotiate and coordinate with suppliers on the production of assets – print and branded merchandise.

You will have demonstrated experience managing multiple projects, tasks and competing priorities, to deliver high-quality work on deadline.

You are a great people person, known for your ability to effectively collaborate with peers, colleagues and stakeholders at all levels of an organisation and relish being part of campaigns that cross multiple functions and business units.

You’ll have:

• Experience in marketing campaign management.
• Very strong graphic design experience with high proficiency in Adobe Creative Suite, InDesign, Illustrator, Photoshop and Acrobat.
• Demonstrated experience and ability to interpret briefs to produce creative, professional and customer-centric design outcomes.
• In-house client-side (medium to large corporate environment) experience.
• Experience working across a wide range of marketing mediums – traditional and digital and through the marketing production process.
• Strong project management experience.
• Excellent attention to detail.
• Strong organisational skills and self-motivation.
• Proficient in MS Office Suite. 
• Excellent written and verbal communication skills, including high attention to detail / proofreading skills.
• A track record of delivering on commitments. 
• Effective and positive people management experience.
• Demonstrated ability to work in a dynamic and fast-paced environment.
• Strong stakeholder and relationship management skills.

 

Highly desirable but not essential

• Agency-side experience will be highly regarded.
• Working knowledge of Hubspot.
• Working knowledge of Drupal.
• Working knowledge of Canva.
• Working knowledge of Figma.

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

Southern Region role overseeing a geographically dispersed operational workforce Reporting to the newly appointed GM Service Delivery Bring a focus on customer, culture and optimisation TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. A unique opportunity exists to join TasWater reporting to the newly appointed General Manager Service Delivery. The Regional Manager, Service Delivery South will oversee the operation and optimisation of water and wastewater operations. Overseeing a large workforce of 150 employees located in the Southern Region, you will ensure Taswater continues to provide outstanding services to customers. Concurrently you will identify opportunities to drive improvements that result in optimised services while ensuring the safety of the TasWater teams and the reliability of services are maintained. You will deliver continuous improvement initiatives within production and treatment operations, while balancing the needs of stakeholders including customers and employees with financial, safety, risk and compliance requirements. To be successful in this role, you will bring experience working with field based workforces in the utilities, resources or similar operational environments. You will bring the ability to build capability, enjoying the rewards of developing a team from a cultural and technical perspective, while bringing an organisational excellence mindset to the team. You are known for your contemporary and strategic approach and ability to drive innovative efficiencies including better systems, process and utilisation of technology. You are adept at establishing credible and collaborative relationships with key stakeholders and you are highly regarded for your focus on people, safety, customer and performance. For a copy of the PD, please download (copy and paste) http://bit.ly/3GMjNhj To apply, please upload your CV. For any questions not outlined in the PD or a confidential discussion, please contact Seamus Scanlon on 0455 118 868 or Kate Rowe on 0412 254 802.

Click here to view more detail / apply for Regional Manager Service Delivery South

Manager Dams Safety - TasWater Genuinely exciting and challenging role A mix of technical and strategic Based in either Hobart, Launceston, or Devonport TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and wellbeing of the state. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. We are going through an exciting period of growth, and have an opportunity for a Manager Dams Safety to join the team and contribute to the overall success of the organisation and the state. Reporting to the Department Manager Asset Lifecycle Management, the Manager Dams Safety will play a lead role in optimising dam safety and maintenance activities for TasWater. Your civil engineering expertise and water sector experience will enable you to plan for and lead the future strategy relating to dams management across the state. You will lead the strategic and technical direction for new dam and improvement projects, as well as leading the planning, design, supervision and delivery of the minor dam improvement program. Using your strategic skillset, you will create an integrated program of works, focused on identifying and mitigating risks and ensuring all compliance and regulatory standards are met. You will engage collaboratively across the organisation to ensure planning and delivery teams are working in sync to deliver for the customers. You will manage a high-performing team of technical experts and consultants, bringing them along on the journey as you focus on the future. You will take a long-term view of what success looks like for the department, the organisation and the industry in Tasmania, including developing industry partnerships and long-term asset strategies. To be successful in this role you will be a proven leader in Dams asset management with exceptional strategic and leadership capabilities. As a sector leader, you will be able to demonstrate success in applying a risk-based management approach, achieving positive outcomes in line with organisational objectives as well as regulatory requirements. Qualified with a relevant degree in civil engineering, you will have proven success in managing a team of technical experts to achieve a high standard of outcomes. You will need to have specialist dam engineering experience have an appreciation for how dams fit into the core business of what TasWater do, and a passion for leading teams to deliver exceptional outcomes. As an organisation who are only 10 years old and still discovering the true breadth and potential of the dams under management, TasWater is able to offer a genuinely exciting opportunity for a Manager Dams Safety who enjoys a strategic challenge. This is a real legacy opportunity. Please note this role can…

Click here to view more detail / apply for Manager Dams Safety

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honor our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

As a newly created role, our Customer Success Consultant will report into our Services Team, and support the onboarding of our SME customers and will be responsible for meeting new clients, building rapport and being a brand ambassador for Retinue. You may be required to travel across the Perth Region and wider WA.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with new clients by understand their needs, challenges, and goals to proactively address their specific business needs
• Onboarding: You will conduct online and face to face onboarding meetings with new Retinue customers, gaining the relevant information to help our Accounting team to best support our clients

• Training: Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
• Advocacy: Be a strong advocate for not only our customers, but our brand within the company. Provide feedback to the business on how we best support our customer
• Travel: You may be required to travel to clients’ worksites daily. You will enjoy the variety and freedom that comes with travelling across Perth and wider WA region.
• Process Improvement: As the founding Customer Success Consultant at Retinue, you will be responsible for helping us set the standard and shape the future of this role for years to come. You will be driven by improvement, how we can be better daily to better suit the needs of our customers and our wider business.

Requirements

• 1+ years within a customer centric, face to face role. Ideally, dealing with SME clients on site
• You will be a people person and thrive off collaborating with customers from varied backgrounds and experiences.
• You will be passionate about problem solving. As a high growth start up, we are continually learning as we go! You will have a continuous improvement mindset with the ability to solve problems along the way.
• Previous experience within Customer Success, Account Management or Sales highly regarded.
• As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development

 

Benefits

• $80k + super salary (depending on relevant experience)
• Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
• Be our first Customer Success Consultant in Tasmania! Help us shape & build the team, processes etc from the ground up
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!

Holiday Notice: Christmas Closure - December 23rd to January 2nd

We want to inform all prospective candidates that our office will be closed for the Christmas holiday from December 23rd to January 2nd. During this time, our team will be taking a break to celebrate the festive season.

Application Advisory: While our team is away, we encourage early applications for any open positions to assist us in expediting the interview process. Early submissions will be appreciated, and our hiring team will make an effort to review applications during the holiday period.

Interview Process: Please note that our interview process will officially commence in the new year. While we value early applications, candidates can expect interview invitations and further communication starting early January.

We appreciate your understanding and look forward to reviewing your applications. Wishing you a joyful holiday season!