What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

The Mercure Brisbane Spring Hill has a great opportunity for a full time Talent and Culture Manager. This opportunity would suit a seasoned Talent & Culture Manager looking for the exciting challenge of a hotel rebrand or an experienced Business Partner ready to step up into your first management role.

Our ideal candidate is a confident, innovative and dynamic leader, who is supportive and thrives on building human connection.

You will partner with the General Manager to:

• Oversee the entire Talent & Culture function with a hands on approach
• Develop and implement a strategic Talent and Culture plan for the Hotel
• Lead talent development
• Ensure Accor policies and internal controls are operating effectively
• Ensure WHS and risk management are compliant
• Drive community engagement to care for Country
• Oversee performance enhancement and management

The Mercure Brisbane Spring Hill has a fabulous opportunity for a dynamic Sales & Marketing Manager, looking for the exciting challenge of a hotel rebrand. We are looking for a seasoned Sales & Marketing leader to drive the newly transitioned property to success, making it’s mark on Brisbane. Could this be you?

As our Sales and Marketing Manager, you would be at the forefront of bringing the distinctive Mercure brand to life as well as:

• Developing and executing innovative sales and marketing strategies that not only meet but exceed revenue targets
• Leading and inspiring a team of dedicated sales and marketing professionals, whilst fostering high performance and productivity
• Take charging of our digital marketing efforts, including social media management and SEO optimization. Craft engaging content, manage online advertising campaigns, and leverage social media platforms to enhance our brand's online presence
• Identify and nurture relationships with key clients, corporate partners, and travel agencies to foster loyalty and growth
• Being market savvy by keeping a keen eye on market trends, competitor activities, and guest feedback to adapt strategies for continued success
• Collaborating seamlessly with other hotel departments to ensure a cohesive guest experience and maximize revenue opportunities
• Showcasing your event mastery by overseeing the planning and execution of events, promotions, and marketing campaigns to elevate our brand presence
• Preparing and presenting insightful reports on sales and marketing performance to senior management

The Mercure Brisbane Spring Hill has a great opportunity for a distribution and strategy loving Revenue Manager with a naturally analytical mind. Our ideal candidate works autonomously, has confidence in their decision-making ability, strong problem-solving skills and can communicate strategy to key stakeholders.

The Revenue Manager will report directly to the General Manager and liaise with Regional Director of Revenue & Channel Performance, and Hotel Department Heads.

Key responsibilities of the role include:

• Work closely with the Sales Team to maximise revenue and achieve targets
• Analyse market and hotel specific trends in order to accurately forecast future demand and apply strategies
• Ascertain and implement the ideal business mix for the Hotel
• Ensure optimal presence for business opportunities through brand websites, third party websites, CRO and GDS
• Use your strong analytical skills to correlate data from multiple sources
• Create and analyse reports, and utilise these results to make strategic decisions
• Utilise Opera PMS, EzRMS, OTA Insight and the Accor distribution system on a daily basis
• Demonstrate attention to detail and the ability to manage multiple tasks

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

As a Store Manager you are responsible for achieving the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

Key responsibilities: 

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results. 
• Together with your Store team, you drive Hello Member program in line with country goals. 
• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool. 
• Manage the recruitment, training, development, and succession planning for your Store. 
• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team. 
• Secure Store Operations Best Practices in your Store, according to the Area plan 

As an ICT Business Development Manager at Sana Commerce EMEA B.V., you will contribute to expanding Sana's presence in the ANZ market. You will be responsible for managing complex sales cycles with prospective clients, collaborating with the broader sales team to implement progressive sales methodologies and drive tangible results.

This position offers an exciting opportunity to play a pivotal role in Sana Commerce's growth strategy, fostering new business relationships and driving revenue in the ICT sector. This is a fulltime position. 

Responsibilities:

• Generate new business by maintaining daily contact with potential customers, both remotely and on-site when required.
• Guide prospects through their buying journey, assisting in the decision-making process, and navigating procurement hurdles.
• Lead commercial negotiations and effectively position Sana Commerce to prospects.
• Follow up on leads generated by ERP partners, marketing, and business development representatives.
• Uncover prospects' strategies and desired impacts, aligning them with Sana Commerce solutions.
• Represent Sana during discovery meetings, workshops, and board presentations.
• Conduct demonstrations of Sana Commerce Cloud with support from Presales Consultants.
• Respond to Requests for Information/Proposals (RFI/RFPs).
• Oversee and lead deal cycles with internal stakeholders such as presales, project management, and product development teams.
• Develop and nurture partner relationships with technology and service partners.
• Provide training and education to partners, enabling them to support commercial discussions involving Sana.
• Advise prospects on their e-commerce journey, offering tailored solutions.
• Maintain sales reporting and forecasting data in our CRM system.
• Aim to win customers and partners for Sana Commerce.

Requirements:

• Excellent communication skills, particularly in presentations, with fluency in English.
• Desirable knowledge of ERP systems, with familiarity with SAP and Microsoft platforms.
• Training in Software as a Service (SaaS) sales methodologies.
• Four or more years of experience in a similar role within a software/ICT environment.
• A bachelor’s degree or higher (or equivalent academic qualification or working experience).

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

About the role

• Business Development and Account Management within the Meetings and Events market segment, focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Multi-Hotel Director of Sales providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities

• We work across Retail, Health, Education, Defence, Infrastructure and Natural Resources.
• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Completing feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages

• Full-time ongoing position
• Primarily based at our Box Hill office with the possibility of working from Wantirna South if required
• $41 - $45.51 per hour (depending on experience and qualifications) + Super + Generous Salary Packaging benefits of up to $18,550  

As part of the ITC team, your days will be varied and highly collaborative with your duties including:

• Providing direct support through the implementation of social and/or psychological strategies, case management skills, therapeutic group work, individual 1:1 support sessions, and family support using a strength-based approach.  
• Supporting young people address mental health recovery goals.   
• Supporting young people to develop activities of daily living (ADLs) and self-management skills for independent living.
• Liaising with other services involved in client recovery to ensure collaborative approach to care.
• There may be some outreach involved if required to support our Youth Outreach Recovery Support (YORS) program.

Please note: This role requires flexibility to work between 9:00am-7:30pm weekdays (staff take on an average of one to two 11:30am-7:30pm shifts per week). During evening/lone shifts support is available from EACH’s after hours on-call service.

For more information, please view the position description here.

We are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at the Novotel Newcastle Beach. 

• Foster a positive and structured work environment within the department, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations and maintaining well care of Heartists.
• Greet and assist guests in a warm, courteous, and professional manner.
• Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
• Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
• Effectively manage team roster and meet budget guidelines. 
• Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
• Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
• Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
• Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
• Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
• Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
• Proficiently use hotel management software and technology to manage reservations, check-ins, and guest preferences.
• Troubleshoot and resolve technical issues related to front desk systems.
• Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being.
• Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.

Reporting to the HR Director, the Facilities Manager is instrumental in ensuring that Sodexo’s Corporate support centre operates seamlessly and optimally whilst enhancing the overall experience for our employees.  With free parking onsite, our corporate office is the hub for our operational support staff. Within our corporate facility that can accommodate up to 300 employees we also have an onsite café, command centre, stores, in-house induction facilities, wellness room and onsite gym.

This position encompasses a broad range of responsibilities including;  

• Managing a team of 5 direct reports who work across our onsite café, reception and office utilities areas
• Oversee reactive and preventative maintenance activities, including flexibility to respond to security incidents outside of office hours
• Manage budgets, contracts, and negotiations with vendors and contractors, ensuring strict compliance with Sodexo OH&S practices
• Implement and maintain effective facility management systems, policies, and procedures to streamline operations and enhance efficiency
• Coordinate and direct facility projects, including renovations and upgrades ensuring they are completed on time and within budget
• Organize major yearly events and monthly minor events, fostering a diverse and inclusive workplace culture
• Facilitate Monthly Business Updates and online office bulletins, keeping employees informed about important employee offerings and office updates

About you

You will be a self starter who values safety, innovation and managing an optimal standard of corporate facility management.

To succeed in this position you will require;

• Proven experience in corporate facility management across varied soft and hard services
• A qualification in Facilities Management, Business Administration, or a related field (or equivalent experience)
• Team management experience, including training and managing team deliverables
• Strong knowledge of building systems, equipment, and maintenance practices, including strong legislative and compliance knowledge
• Exceptional communication skills to build relationships with external and internal key stakeholders
• Experience providing office services or improvements that enhance employee experience in the workplace

What’s Next

Please apply with an up to date resume. Screening may start immediately so we look forward to your application!

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

Exceptional opportunity for a seasoned customer facing Project Manager to join the team at Civica. As a Project manager, you will play the lead role in planning, executing, monitoring, controlling, and closing medium to large projects. Your focus would be on working on software implementation projects and liaising with various stakeholders in different locations to deliver an excellent customer service.

This role is open for Victoria and Queensland locations as well.

Responsibilities:

·       Responsible for planning and directing the information processing activities of the team and coordinate the effective design, implementation, and operation of information systems and applications

·       Strong communication skills and experience presenting and liaising with at C-Suite level.

·       Proactively manage changes in project scope, identify potential crises, and devise contingency plans

·       Direct and manage project development from beginning to end

·       Estimate the resources and participants needed to achieve project goals

·       Maintain budget information, and recommend subsequent budget changes where necessary

·       Identify and resolve issues and conflicts within the project team

·       Identify, plan and manage risks for complex projects and development of mitigation strategies

·       Identify and manage project dependencies and critical path

·       Plan, schedule and track project timelines and milestones using appropriate tools

About you

You’re an experienced Project Manager who is skilled in development projects implementing software. A true team player and collaborator whose communication skills ensures effective interactions between customers and a cross functional team. Our ideal candidate has experience with managing multiple projects, dependencies, and risks. You will be having a PRINCE2 Practitioner or equivalent certification. Experience working with the medical industry will be well regarded.

Hospital Manager | Animal Referral Hospital Canberra

There is an opportunity for an experienced and innovative hospital manager to join ARH Canberra on a full-time basis. Established in 2018, ARH Canberra has grown to a vibrant hospital of over 130 staff, while still retaining a fun, close-knit and family atmosphere. If you desire to play a critical role in the continued success of a state-of-the-art, innovative and well-respected specialist and emergency hospital, then this is the role for you.

Your new role:

Reporting to the business manager, the hospital manager will be a highly valued member of the ARH Canberra management team who will oversee and execute the efficient and effective running of the hospital, ensuring that the highest standard of patient care and customer services are achieved.  The role also provides leadership and direction in areas such as: team development, workflow management, supplier management, inventory management, operational performance, patient/customer satisfaction and ad hoc tasks as required.

The hospital manager is responsible for overseeing and developing the nursing team through the supervision and mentorship of the nursing manager and will work closely with the business manager and customer relationship manager.

Your responsibilities will include, but are not limited to:

• Day-to-day management of the hospital, optimising daily operating procedures to drive the highest standards of patient care and customer service
• Providing leadership, management and support to a busy, collaborative, high-performing team
• End-to-end management of inventory, procurement and purchasing including but not limited to monitoring stock usage and inventory levels, managing quality of supplies, supplier relationship management, overseeing agreements, and supplier audits
• Maintaining effective relationships with internal and external stakeholders
• Working alongside the business manager and directors to identify growth opportunities and implement plans to achieve the required level of growth
• Working alongside the business manager to understand levers of profit and loss within the hospital and provide recommendations to improve overall profitability
• Complying and participating with WH&S legislation and operating in accordance with established health, safety and wellbeing practices and procedures

The ideal candidate will be able to demonstrate the following attributes:

• Excellent time management, attention to detail, organisational and communication skills and ability to work towards deadlines
• Veterinary Nurse / Vet Technician / Veterinarian qualifications preferred
• Being able to lead, and to lead by example
• Being able to handle a fast-paced environment while consistently maintaining a professional demeanour

The successful candidate will have the opportunity to be part of an outstanding, fast-paced, dynamic, vibrant and challenging work environment.

How to apply:

If you are a motivated and experienced individual looking for an exciting opportunity to contribute to the ongoing success of Animal Referral Hospital Canberra, please submit your resume and a cover letter outlining your relevant experience via the link below.

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Salary from $65k + super + 10% bonus
• Great discounts on GYG food
• Free GYG uniforms and exclusive GYG merch
• Fair pay, flexible rosters, and employment stability
• An uncapped referral program! Bring your mates and earn $200 per successful referral, with the possibility of winning a brand new car each year!
• Comprehensive training and support to set you up for success
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• A fun, hard-working and fast paced team environment, with supportive managers
• Development opportunities to grow your leadership skills
• The possibility of owning your own franchise or joining our corporate office in future

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Salary from $65k + super + 10% bonus
• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Salary from $65k + super + 10% bonus
• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

As the Restaurant Manager you will take ownership of the general running of the restaurant, elevate the customer experience from excellent to remarkable, develop the team through coaching and training opportunities and manage inventory and the financial aspect of the restaurant. You will be in control of, and have accountability for overall quality, adherence to procedures and financial performance of the restaurant.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Prior experience with achieving KPIs and driving profitability

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Salary from $75k + super + 20% bonus
• Career growth – Australia and internationally
• Annual Restaurant Managers Summit
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Purpose of your role

As the Engineering & Platform Manager, Cloud and Data, you will lead a team of cloud and data engineers to deliver technology platforms for OFX. You will build a skilled, motivated team to work in autonomous, cross-functional, and empowered delivery teams. You will work with product managers, other engineering managers, and subject matter experts to deliver impactful outcomes for OFX. You will be responsible for upholding the highest software engineering principles, practices, and quality throughout the engineering teams, adopting quality as part of the engineering discipline, and continuously improving cloud and data engineering practices.

What you do

• Ensure all direct reports have clear and measurable objectives which adhere to the divisions approach and relate to team, product and organisational metrics
• Mentoring direct reports in how their role contributes to wider business strategy and Technology objectives to ensure individuals are empowered to align their own actions with the overall business outcome
• Work closely with the Product teams who will work with the cloud and data environments to ensure connection between the product vision, and the cloud and data technologies
• Ensure customer focus for all work planned and delivered in responsible teams
• Ensure that product teams follow operational excellence in cloud production environments
• Ensure all product platforms are secure, reliable, and built to scale
• Set effective metrics and delivery methodologies in Delivery teams to ensure success
• Management and mitigation of technology risks using proper governance
• Lead engagement with vendors and partners within specified domain to ensure delivery of OFX’s business outcomes.
• Set a Technical vision for the platforms/products in the cloud and data area
• Ensure engineering and other practices and processes are set, evolved, and adhered to by your Delivery Teams
• Facilitate architectural direction and decision making
• Work with engineering teams to evolve the tools used within the Data area, considering the broader OFX landscape