The value-add things you’ll be doing

• Solve client’s business problems using a wide variety of data science techniques.
• Produce client governance reporting outputs for illion clients.
• Use data to derive insights and trends to provide commentary on the economy and credit market.
• Writing and maintaining code for analytical queries and programs.
• Perform sufficient levels of quality assurance testing to ensure outputs and processes are acceptable for internal or external delivery. 
• Write and update appropriate procedure guidelines for internal processes and technical specifications for external client deliveries.  

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

The Financial Reporting and Billing Analyst is a hands-on financial analyst responsible for day-to-day cost management, invoice generation and commercial reviews and analysis. You will achieve this by being proactive in identifying opportunities to perform value-added tasks to support the business in achieving its objectives.

Working with our dedicated customer teams, you will be the first point of contact for all financial queries. You will liaise with the finance team and the broader business to ensure a high standard of service is provided for all queries.

Our offices are based in Canberra or Melbourne, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role you will need to be an Australian Citizen, and be eligible for Baseline/ NV1 Security Clearance.

What you’ll do    

• Collate and QA monthly invoices and supporting documentation
• Manage and resolve billing queries and escalation from the customer
• Follow up customer aged debt and purchase orders
• Prepare daily, monthly and ad hoc BAU reports and billing data
• Perform data trend analysis and present on billing trends across the delivery teams
• Establish and develop key relationships with the customer

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

The nature of this role will suit a critical thinker with a high level of initiative, judgment, and integrity. You have an eye for detail, and you enjoy proofreading, analysing, and verifying the accuracy of the information provided to you. While you enjoy working on complex tasks, you also enjoy switching to routine tasks as required.

We are looking for someone who has excellent communication and presentation skills. You will enjoy establishing effective working relationships with both internal and external staff.

Key to your success in the role is an understanding of basic commercial and financial concepts. You will have solid Microsoft Excel skills – and be keen to get your geek on with a spreadsheet!

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

About us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.  

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover. 

The Role

AHA has a small in-house IT team managing a range of bespoke software solutions, which provide critical infrastructure and services across Australia.  They range from application registration and program management to securely importing and analysing millions of lines of data each month. 

We're looking for a full-time Business Analyst to join our small, dedicated team.  The team is business-aligned. We conduct COTS implementations, and design bespoke software solutions, including ongoing enhancements, for projects and clients.  

This position is for an early career Business Analyst of approximately three (3) years' experience.

As part of the team, you’ll:

• Elicit requirements from different technical and business stakeholders using a variety of techniques
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Successfully engage in multiple initiatives simultaneously
• Collaborate with developers and subject matter experts to guide and establish the technical vision
• Liaise between the business units, technology teams and support teams
• Participate in the defect identification and rectification process, including providing advice and assistance to the Test team
• Develop and maintain documentation as required
• Work from home four days a week and in our Melbourne office with your team one day a week.

About you

• You’re a Business Analyst with approximately three (3) years’ experience in the industry
• You have excellent verbal and written communication skills and the ability to interact professionally with diverse teams across all levels of business, technology, and external clients and vendors
• You're a self-starter: motivated and able to prioritise work with minimal oversight
• You’re able to work independently with users to define concepts as well as and under direction of the project manager
• You are able to create and maintain effective relationships with stakeholders, both internal and external
• You take ownership and accountability for outcomes
• You are extremely detailed oriented and able to define requirements to a highly detailed level.

You’ll receive excellent remuneration aligned with your skills and experience and enjoy being part of a close-knit, friendly team of professionals.

To apply please upload your CV and a cover letter addressing each of the following six (6) selection criteria:

Selection Criteria

1. Demonstrated experience in Business Analysis
2. Ability to convey and explain information clearly and concisely to a variety of audiences
3. Creative and effective problem-solving skills
4. Ability to work as part of a team and autonomously, taking responsibility and ownership for your work
5. Proven continual improvement orientation
6. Desirable:

• Working knowledge of, and recent experience using, an agile development methodology
• Working knowledge of Azure DevOps and its use in managing features and user stories; system development; and testing.

Applications close 5pm Tuesday 2 April 2024.

All questions can be directed to [email protected]

Due to the nature of the work, applicants must have Australian citizenship.

Please note: This is a readvertisement of the role. Previous applicants are kindly requested not to apply.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

Who are we?

This newly created Concierge role will play a key role in our Data Center being the first point of contact for vendors, customers, colleagues and visitors. The Concierge will present themselves with integrity and a vibrant personality, and enjoy interacting with a wide range of people that come through site every day whilst being very well organised.

Job Summary:

The position will suit someone who is a strong communicator, experienced and organised in completing routing and ad-hoc tasks, admin focused and with the ability to deliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception, administration or other customer centric roles and will be working Monday-Friday in a permanent position.

This is a customer facing role so applicants should enjoy client interaction and have the confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed.

Responsibilities:

Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures.

• Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issues.
• Directly coordinates activities with the Equinix Response Center (ERC), as needed.
• Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hours expended.
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing.
• Generating Siebel Reports for customer SH requests
• Assist security with supervising the security office, signing in visitors, validation and assignment of access via the Siebel and EACS.
• Work closely with site security and report security related incidents to the Security Operations Control Centre

Customer Support and onsite Customer Liaison

• Supports the coordination of tasks to the appropriate cross-functional teams.
• Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request.
• Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering.
• Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships.
• Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required.
• Assists with tracking, following-up, and reporting on routine or new customer inquiries and issues while customers are on-site
• Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the IBX and unlocking racks where required

Benefits of Equinix and the role:

• Salary package including healthcare allowance and annual bonus
• Extensive on-job induction, training and continued learning and access to a range of company employee benefits
• Career development and further opportunities within Equinix
• Join an industry leader in the Data Centre world
• Permanent position working Monday-Friday daytime hours

We are looking to interview immediately and applicants will need to hold Australian Citizenship and be able to attain and maintain Security clearance.

Are you interested? Click apply now!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

What you’ll do 

In your new role, as a Financial Viability Analyst, your key focus will be to use your financial analysis, credit & liquidity analysis, and data management skills to collect and analyse financial statements, provide recommendations, and prepare evidence based assessment reports for our customers on organizations tendering for a range of contracts. This will utilise your financial literacy & numeracy skills, as well as your ability to analyse financial statements and assign assessment scores and rating based on financial capabilities.

You will prepare evidence based reports that identify key issues and insights and make recommendations, so strong report writing and presentation skills are essential.

Using your strong stakeholder management skills, you will build rapport with external senior stakeholders in the Government and Private sectors to obtain key information such as report requirements, financial statements, assessment scope and any additional queries. You can demonstrate your time management, multi-tasking and prioritization skills, and the ability to meet deadlines and performance targets.

In addition, you will keep abreast of industry developments to ensure you are familiar with the business drivers, dynamics, macro-economic environment and challenges across a range of markets. 

What experience do you need? 

●  Degree qualifications in Accounting or Finance, ideally supported with CPA, CA or CFA Qualifications

● Corporate experience in financial services & banking domain preferred

● Commercial experience in accounting and financial statement and financial & credit analysis

● Understanding of risk management and mitigation

● Ability to meet deadlines and performance targets   

What could set you apart? 

● Ability to analyse data to form recommendations and provide insights

● ​Ability to multi-task & manage work priorities in a fast paced environment

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