Your Opportunity
We currently have exciting opportunities for Consultants, Senior Consultant, Managers, Associate Directors and Directors across our Management Consulting division.
Operations Advisory
Our Operations Advisory team work with our clients to help them become more efficient and effective, through delivering tailored operational improvement solutions, covering effective design, planning and sustainable execution. This is achieved through our Operational Excellence, Procurement Advisory, Supply Chain Advisory and Operating model service offerings.
Transformational Program Management
Our Transformational Program Management team helps clients transform in a meaningful and sustainable way by providing transformation and program management leadership and insights. We work closely with our colleagues across Management Consulting and the broader firm to deliver transformation for our clients. We manage the transformation program and projects using our proven techniques, processes, and enabling technologies.
People and Change
Our People and Change team proudly combine global, industry leading Propositions with deep Sector and Client knowledge. In particular, we provide contemporary and professional people and organisational system expertise and approaches to support our clients to meet their aspirations for their people, increasingly as part of large scale transformation projects.
Policy, Program and Evaluations
Our clients lead transformation in the systems and services most important to Australia and Australians. Our Policy, Program and Evaluations team help them tackle the complex issued and problems in a time of unprecedented disruption. We deliver public impact that is positive and enduring through learning from the past, planning for and delivering better futures and making decisions in the present.
Sourcing and Procurement Advisory
Our Sourcing and Procurement Advisory team supports our clients to design, build and optimise service delivery models for corporate services that enable the achievement of their strategic objectives such as customer satisfaction, productivity, cost reduction and or quality improvement. These models can include shared / Global services or the sourcing of services from third parties.
Finance, Strategy and Performance
Our Finance, Strategy and Performance team is focused on improving finance functions by assisting our clients develop their finance vision and strategy, build target operating models and drive performance through KPIs and reporting. Our engagements can span from specific functional reviews to whole of enterprise transformations.
Customer
Sustainable growth is achieved by putting the customer at the centre of every business decision. Our Customer team assist our clients by defining plans for growth, cost-to-serve, and the business cases required to deliver them. We set the tone throughout an organisation by developing insights driven, market responsive customer strategies that align to brand promises with bottom line outcomes.
HR Advisory
To address the needs of the evolving HR landscape, our HR Advisory team offers key services to ensure our client’s businesses are agile and adaptable. These offerings include HR Health Checks, HR & the Employee Experience Strategy and End to End HR transformation.
How are you extraordinary?
• You are a people-person with a passion for navigating complexity with clients, helping them improve their performance with strategy and technology and driving business led transformation projects
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning
• You are tuned in to business development opportunities, with confidence creating effective sales material including proposals, case studies, and other sector-specific material.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
Operational Advisory
• Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Expertise in translating business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes.
Transformational Program Management
• Experience/knowledge in technology enabled transformation programs (e.g. EAM or ERP programs), energy transition or customer digital transformations is highly beneficial
• Knowledge in delivering programs using either Prince2/MSP and Scrum/SAFe methodologies (or equivalent)
• Proven experience in helping organisations to design and establish portfolio/program/project management functions and underlying capabilities.
People and Change
• Experience in providing support and guidance on change management, organisational design, workforce planning, culture, corporate affairs, stakeholder engagement, leadership capability development, HR optimisation and/or workplace relations
• Experience in leading projects or streams in transformational environments, which include managing various stakeholders, ensuring a clear alignment of reform activities and deliverable outcomes.
Sourcing & Procurement Advisory
• Experience in the Sourcing of technology services, ideally gained within a consulting environment or outsourcing environment
• An understanding of the sourcing lifecycle combined with a good understanding of the Australian sourcing market, Tier 1 and Tier 2 service providers and trends reflecting legacy & disruptive technology changes
• Experience in developing service delivery strategies, developing and running end-to-end sourcing selection processes (RFP’s), negotiation of service agreements, providing transition support, as well as vendor management and due diligence.
Finance, Strategy and Performance
• Experience in Financial transformation, shared services and outsourcing with a deep understanding of enterprise resource planning (ERP) implementation, management and budgeting
• Expertise in finance technology implementation, data and analytics, and process improvement.
KPMG Customer
• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation
• Excellence mindset with the ability to drive process, operational or organisational improvements
• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives.
HR Advisory
• Deep understanding of HR legislation and strategy to apply technical expertise and operational best practice to client problems
• Actively participating in knowledge sharing opportunities, as well as internal and client facing culture building activities
• Developing thought leadership for internal/external publication.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
N/A

Burrell Stockbroking & Wealth Management

With a history of success spanning 85 years, Burrell Stockbroking provides specialist stockbroking &
wealth management advice to private clients in the busy finance sector. We pride ourselves on involving
staff at all levels of the business and offer rewards for effort and a supportive, professional team
environment. We are now seeking an exceptionally organised, efficient and adaptive individual to join
our Premium Portfolio Service team.

• Full Time Employment (office-based role)
• Office located at Spring Hill
• 8.5 hour days (inc 1 hour lunch)

DUTIES & RESPONSIBILITIES
The Client Services Administrator is responsible for the maintenance of our premium service investment
portfolios and assisting with the administration of Self-Managed Super Funds (SMSF) within the service.
Duties and responsibilities include, but are not limited to:
- Data processing
- Maintaining and reconciling client portfolios (cash feeds, stock feeds & supporting documents)
- Providing clients’ Tax Packs each EOFY
- Open and action incoming physical mail
- Manual recording of international trades
- Basic SMSF administration
- Creating new account portfolios & reconstructing investment portfolios
Report to: Director – Portfolio Services

SKILLS & EXPERIENCE
We are looking for an individual who will take ownership of their role, possesses excellent organisational
abilities and shows initiative. They will be required to work both autonomously & within a team
environment, so exceptional verbal & written communication skills, client relationship skills and the
ability to multi-task and prioritise tasks are essential. Prior experience in financial services
administration is advantageous given the scope of work you will be learning in a short period of time,
but not required.

Customer Service Officer role in Chatswood Your new company This multinational company is looking to hire a Customer Service Officer on a permanent basis to join their team. This organisation operates worldwide and across Australia and specialise in the production and distribution of speciality materials. Your new role

Reporting to the Customer Service and Dispatch Manager, this role is a broad role working with other departments and includes duties such as:
Handling customer enquiries, communicating with customers and carriers on their orders and supporting the CS team
Order entry into the SAP and CRM systems
Coordinating and liaising with dispatch, warehouse and sales staff regarding orders
Dispatch administration duties including checking stock, conducting stock transfers, handling dispatch schedules.

What you'll need to succeed In order to be successful in this position, you will have:

Previous administration / customer service / dispatch experience
Systems experience with SAP or other similar CRM systems is highly advantageous.
The ability to work both independently and within a team environment
A driven, hard-working attitude with the capacity to hit the ground running

What you'll get in return In addition to an industry-competitive salary, you will get the chance to join a successful company with the outlook of growing your career and further developing your experience and skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

• Be uniquely you, come as you are 
• Work within an industry leading business
• Be a key player within the Cyber Security strategy

Please note, this role is a 12 month fixed term contract.

As a  Senior Vulnerability Management Analyst, you will be a critical part of the Endeavour cybersecurity team and a key implementer of the Cyber Security strategy via engagement with stakeholders, both in the business and operations side .

The ideal candidate will oversee assurance and provide guidance on implementing a proprietary Control framework for the organisation. This involves collaborating with both business and technical teams to devise remediation plans and offer insights on optimal outcomes to mitigate risks using the approved frameworks used by Endeavour Group..

In this position, you'll also be tasked with evaluating and addressing findings from stakeholder interactions, focusing on Vulnerability assurance and advice to safeguard organisational infrastructure and mitigate key risks. You will need to identify, assess, and manage cybersecurity vulnerabilities including infrastructure, cloud and penetration testing within the Endeavour group and its affiliated banners. A significant portion of the role involves nurturing relationships with stakeholders to effectively address cybersecurity vulnerabilities.

Additionally, you'll closely collaborate with the Cyber Security Risk team to ensure ongoing management and awareness of current risk exposure. You'll also liaise with the application security and architecture teams for any penetration testing engagements.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Be responsible for the Management of the end to end implementation of approved control frameworks and provide recommendation to help business prioritise remediation, aligning with the Cyber Security Strategy
• Be responsible for the Vulnerability Management strategy and implementation 
• Be responsible for managing penetration testing activities from owning the framework to liaising with third parties and business stakeholders 
• Be responsible for the testing of critical controls in relation to critical Assets and identifying key threat exposures
• Be responsible for managing zero days by providing advice on the exposure and probability of exploitation of vulnerabilities in the EGL Landscape.
• Be responsible for the reporting of the current state of control effectiveness and vulnerabilities reporting
• Be responsible for  identifying, triaging and managing cybersecurity vulnerabilities within the Endeavour group and its banners and the threat exposure. The role will be internally faced with a strong need to manage relationships with stakeholders to ensure the optimal management of cybersecurity-related vulnerabilities.
• Provide active support in remediation activities pertaining to organisational and cloud infrastructure needs.
• Work closely with the Cyber Risk Team to manage the remediations of risks.
• Create awareness and perform analysis of new vulnerabilities that are to be communicated to the teams. 
• Conducting assurance of the state of vulnerability remediations in the organisation via tool sets.
• Contribute to Cyber Security standards and central cyber strategy when required (post assurance work) under the guidance of the Security Architecture Team

What you’ll do

• Develop and maintain in depth understanding of the Commercial segment’s processes, systems, technologies, data, customers, consumers, partners.

• Act as the primary local security contact / advisor for key stakeholders within the Commercial segment.

• Advise Security Leadership in decision making for and affecting the Commercial segment.

• Analyse and manage security compliance requirements based on industry standards, national and international regulatory framework and internal policy framework.

• Proactively identify non-conformities and areas of potential improvement and facilitate development of pragmatic solutions to address issues, utilizing the security assessments and observations processes.

• Engage with clients and customers as needed to assist the business to achieve its objectives with pre and post sales activities (e.g. explain our security program, support external audits, support bids/RFP process, assist in customer communication of security incident, etc).

• Participate in BU related conferences, client facing engagement, industry forums to represent the Security program.

• Provide regular and timely reporting on the status of information security across the Commercial segment.

What experience you need 

• 5+ years experience within the security industry.

• Bachelor’s degree or an equivalent combination of education and experience required.

• Strong communication and presentation skills demonstrated by your experience in presenting and communicating at all levels within the organization and senior management. An ability to translate complex technical security concepts into business-friendly communications, especially covering cloud usage.

• Ability to independently influence others in order to achieve objectives.

• Ability to work collaboratively within a team as well as independently and autonomously, and engage stakeholders as required, to own and carry on end-to-end projects and initiatives.

• Strong ability to build and maintain trusting relationships with internal and external customers and

• always demonstrate good judgment, integrity and actively collaborates and commits to the success of others.

• Knowledge and experience of Information Security Risk and Security governance.

• A solid understanding of security best practices and international standards such as ISO2700 and PCI DSS and NIST.

• Demonstrable experience of driving operational implementation of policies and processes.  

  What could set you apart

• Previous experience as a Business Information Security Officer (BISO).

• Experience working in a matrix environment with globally diverse team members.

• Experience with Google Cloud (GCP).

• Previous experience working with external clients.

• Experience participating in IT Security audits, working with auditors..

• Experience obtaining or maintaining compliance certifications such as SOC2, PCI, ISO 27001.

• Understanding of cyber risks in the banking/ financial services sector.

• CISM, CISSP or related certification is a strong plus.

Primary Location:

AUS-Sydney-Blue-Street

Function:

Function - Security Governance and Compliance

Schedule:

Full time

Looking for an outstanding customer service person with SAP CRM experience preferred DO YOU LOVE CUSTOMER SERVICE? ARE YOU COMPUTER SAVVY? We are looking for a person with the following skills:

SAP CRM experience
Proficient in Microsoft Office, including Excel, Word, PowerPoint, Access and Outlook and Database management
Proficient in English, Tamil, or Hindi, with good oral and written communication skills
Good interpersonal and communication skills (Verbal and written) with the ability to interact with people at all levels
Good work ethics
Proactive in anticipating customer needs
Strong sense of urgency in resolving issues and continuous improvement mindset
Effective team player who is resourceful and competent to work independently

Only Australian citizens, permanent residents or a valid working visa are eligible to apply. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now on 0456148114. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

Role description:
This role is responsible for the day-to- day administration and use of the DAMS; works hands-on with the digital assets and data; and trains and supports users of the Digital Asset Management System (DAMS). The position also has a pivotal role in cohesively integrating use of the DAMS across the agency's systems and programs.
As the DAMS Coordinator you will:


ensure the reliable operation of the agency's DAMS and resolution of technical issues.

provide day-to-day and long-range administrative oversight of the DAMS, ensuring connectivity and alignment of DAMS software and data with agency's content management system, Collection Management System, and integration with other systems, as required.
work closely with the vendor to investigate and critically analyse system and business processes and identify opportunities for improvement.
maintain technical knowledge of DAMS and other relevant systems development to enable effective operation and in collaboration with internal and external stakeholders, identify opportunities to improve existing software and processes in line with sector standards and business needs.
develop and keep updated system and related documentation including user guidelines and training material.
together with the CS Support Officer plan, manage and deliver user training, provide input to projects, and provide help desk support to users.
work collaboratively within Collection Engagement to ensure all collection systems are managed and data integrity maintained. This includes providing advice, support and testing activities for any system management or upgrade process.
Support the Manager, Collection Systems and Rights Permissions with reporting activities and other higher-level tasks as required.

The successful candidate for this position will have:


experience and expertise in the management of DAMS, Media Asset Management Systems or similar databases and software systems, including metadata schema, standards and practices, file formats and data migration activities.
demonstrated analytical skills and problem-solving abilities, together with the ability to identify opportunities for software data systems to better support a cultural organisation's operations, collections, and overall vision.
Strong communication, negotiation and collaboration skills, including effectively communicating technical issues to non-technical staff and working collaboratively with interdisciplinary teams.
Understanding of, and familiarity with, digital preservation standards and practices and digital imaging software would be an advantage.



At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

ABOUT US

Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with more than 90 offices in 50 countries. For more information, please visit bcg.com.

ROLE PROFILE

As a member of our consulting team, you’ll work alongside some of the world’s top minds on cases that reshape business, government, and society. You’ll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career—at BCG and beyond.

Consulting work is varied and rigorous, much of it performed at our client sites. Projects can vary in length, size, and location, depending on the client’s challenge. Because our clients operate all over the world, you may travel internationally.

If you are joining us with a few years of experience, expect to spend time working across a wide range of clients and projects from helping to devise the integration strategy for a pharmaceutical merger to developing sustainable farming practices in emerging countries.

For more experienced professionals, or as your career advances, you’ll begin to specialise in one or more practice areas, perhaps as part of our expert consulting track for those with deep knowledge and skills in a particular discipline or industry. Every step of the way you will be guided by BCG mentors and world-class learning programs designed to meet your individual needs.

YOUR QUALIFICATIONS

We’re looking for exceptional talent from consulting or industry to join us. You would typically:

- Have an outstanding academic track record from a leading university/school
- 2 years’ of consulting experience or industry experience
- Have a strong consulting skillset: hypothesis-led problem solving, framing and communicating complex ideas, thinking strategically
- Have excellent verbal and written communication
- Are willing to travel domestically, internationally and to work remotely on client sites
- Are self-driven, independent and autonomous judgment
- Have completed an advanced degree or MBA (preferable but not essential)

LOCATION

Sydney, Melbourne, Canberra or Perth

ADDITIONAL INFORMATION

To apply please submit your cover letter, resume and academic transcripts to RecruitmentinANZ bcg.com

Diversity of thought, background, and experience is a core part of our BCG values and is key to delivering value to clients.

We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, and empowered to be themselves and contribute to their fullest potential. Applications are encouraged from people of all backgrounds, including people of Aboriginal, Torres straight island, Maori or Pacific Island origin, individuals with a disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender diverse individuals.

BCG’s efforts toward diversity, equity, and inclusion are recognised locally and globally: BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Silver award for LGBTQIA+ inclusion. You can read more about our commitment and explore our latest thinking on Diversity, Equity & Inclusion.

We want to make sure everyone experiences a positive, barrier-free recruiting process for jobs in Australia and New Zealand. Please reach out to the recruitment team at recruitmentinANZ bcg.com at any stage if you require additional support or adjustments to assist you with your experience, including support in submitting your application, providing identity documents, and attending a job interview. This includes any specific support for transgender and gender-diverse individuals.

Collaborate closely with Senior Advisers and management to ensure seamless and exceptional service Your new company
Are you ready for an exciting career move? Step into a dynamic role with a highly esteemed financial services firm based in Cairns CBD. We're on the lookout for a dedicated professional who thrives on excellence, meticulous attention to detail, and delivering top-notch customer service.
Your new role
In this pivotal role, attention to detail is key. Collaborate closely with Senior Advisers and management to ensure seamless operations and exceptional service delivery. Your duties will encompass:


Coordinate client meetings, ensuring attendance and scheduling follow-ups.


Gather information from various third parties, such as accountants, lawyers, and financial institutions. Communicate with super funds and fund managers to collect and record accurate client account details.


Maintain client database and portfolio records using financial planning software.


Prepare basic Records of Advice (RoA) and generate precise reports for client reviews.


Ensure compliance with relevant authorities and documentation requirements.


Work closely with Advisers and staff to address client queries and offer necessary support.


Assist with administrative tasks and errands as needed.


Contribute to the implementation of advice provided to clients.


What you'll need to succeed We're seeking a goal-oriented individual with impeccable presentation and a strong commitment to exceptional customer service. While experience in the financial services industry, particularly in financial planning or accounting, is preferred, it's not mandatory. What's essential is excellent communication skills, exceptional organisational abilities, and a hunger for learning and personal growth. What you'll get in return
This role promises exciting opportunities for professional growth and development. If you're passionate about finance and eager to make meaningful contributions to a vibrant team, this opportunity is tailor-made for you. Join a company that prioritises growth, integrity and client satisfaction.
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected] or call 40492922 for some more information.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

What you will bring We are seeking APS5 and APS 6 candidates who are outcomes driven, proactive and highly adaptable. The ideal candidate will have excellent written and verbal communication skills, well-developed stakeholder management skills, and high attention to detail. APS5 Policy Officer ? Excellent communications skills with the ability to understand the audience and tailor communication style and message accordingly. ? Strategic thinking, including understanding the work environment and how political, social, environmental, cultural and other factors may impact their work. ? The ability to communicate with influence including listening actively and articulating both written and verbal messages. ? Demonstrated ability to build effective professional networks and liaise with internal stakeholders. ? An ability to adapt to change, including dealing positively with uncertainty. ? An ability to contribute to high performing teams. ? A commitment to learn new skills. APS6 Policy Officer ? Identifies broader factors, trends and influences that may impact on the team's work objectives. Considers the ramifications of issues and longer-term impact of own work and work area. ? Proactively offers assistance for a mutually beneficial relationship. ? Leadership skills and willingness to mentor junior staff. ? Advanced communication skills, including experience drafting high quality documentation for a Senior executive and Ministerial audience Interested Please click "apply" and attcah a copy of your most updated CV. Please note: Only shortlisted candidates will be contacted. Please click here to apply.

Elysia Wellness Retreat are looking for an Activities Officer to lead our guests through group fitness classes, and fitness activities at our beautiful wellness retreat.

Responsibilities include:

• Lead a variety of group fitness classes including aqua aerobics, strength and stretching/yoga classes. 
• Take one on one personal training gym sessions with guests 
• Personalise fitness sessions for participants of various ages and fitness levels
• Liaise with guests during meal times
• Guide guests on walks around the retreat

Our client is seeking to hire a Standalone Payroll Officer to perform the full E2E function and assist the finance team with other related duties. We believe that the successful candidate is a true team player who loves providing excellent service. About the position

5 days on-site.
End to end payroll processing in accordance to policies and procedures.
On board new employees and enter variations to employment records.
Process termination requests and payments ensuring correct PAYG withholding on payments.
Process salary packaging arrangements and salary deductions.
Update Personal leave entitlements where there is an increase in Full Time Employment.
Update Masterfile details.
Calculate and process pro-rata entitlements.
Process superannuation and payroll tax.
Validate data entry and payroll reports.


To be successful
The successful candidate will have experience across the full E2E function and have worked in similar or standalone positions. The successful candidate will also enjoy working as part of a close-knit team, be service minded with great communication skills and independently seek solutions to problems that might appear.
Experiences and Qualifications:
The qualifications required for this position include, but are not limited to, the following:

2+ years of experience in the Payroll domain
Relevant tertiary qualification in a related discipline e.g. Payroll, Finance, Accounting (desirable)
Experience with using enterprise packages preferably Technology One.
Excellent communication & stakeholder management skills


Benefits

Close to the freeway with accessible free parking
Great culture
Growth Opportunities

If you are an experienced Payroll Officer with a passion for accuracy and efficiency, we invite you to apply. If you have any queries regarding this role or other opportunities within the payroll function, you can reach Patrick Collins at [email protected], or on 0483 154 427 for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Please click here to apply.

As our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. 

You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly  while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.

What you’ll do:

• Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolution
• Lead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centres
• Collaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectations
• Drive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operation
• Negotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needs
• Recruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their roles
• Drive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.

We're happy for this position to be based in either Sydney or Melbourne.

Our Client, goFARM Australia, is an Australian-owned agricultural investment firm dedicated to driving positive change in the agricultural sector.

Our mission is to lead transformational investment opportunities and develop investment-grade agricultural assets across Australia.

We are committed to revolutionizing Australian agriculture through innovation, sustainable practices, and strategic investments.

Role Overview :

As a Management Accountant at goFARM Australia, you will play a vital role in providing financial insights and support to stakeholders and management.

Your primary responsibilities will include :

Preparation and analysis of various financial data for stakeholders and management.
Monitoring financial performance and conducting vendor performance analysis.
Assisting the finance team in financial reporting and analysis as required.
Contributing to strategic financial planning and decision-making processes.
Collaborating with cross-functional teams to ensure alignment with financial objectives.
Support the finance team with additional finance tasks as needed based on demand.
Conducting ad-hoc financial analysis and reporting tasks as needed
Requirements :

Bachelor's degree in Finance, Accounting, Economics, or a related field.
Minimum of 2 years of experience in financial analytics, accounting, or economics (3-4 years or more desired).
Strong proficiency in financial analysis tools and software.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Agricultural background preferred but not essential.
Benefits :

Competitive base salary ranging from $70,000 to $100,000 per annum based on experience.
5% Continuing Professional Development allowance
Performance Bonus
Opportunity to work with a passionate team dedicated to transforming Australian agriculture.
Career development and growth opportunities within a dynamic organization.
Flexible work arrangements and a supportive work culture.
If you are ready to make a meaningful impact in the agricultural sector and possess the skills and experience required for this role, we encourage you to apply.

Bookkeepers need not apply.

Application Instructions :

Please submit your resume and a cover letter outlining your qualifications and relevant experience.

goFARM is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Join us in shaping the future of Australian agriculture at goFARM!

Time for a Change

New Year, New Career.

We currently looking for dedicated security professionals within the Security Industry to fill a number casual positions with part and full time hours available at our premium venues across Brisbane & Ipswich areas.

Are U looking? We want You!.

We have great clients and venues in and around Brisbane, Gold Coast, Fortitude Valley and Ipswich areas.

We are currently interested in motivated individuals that:
have current QLD Security and Crowd Controller’s License;
hold current RSA and First Aid Certificate;
can effectively work in a team and are trustworthy and reliable;
have good verbal and written communication skills;
are well presented and have excellent customer service skills; and
are able to understand/apply problem solving & conflict resolution techniques to situations.

Have all the skills but no experience? Not a problem, Tru Security provide extensive and regular training with our guards in, conflict resolution, de-escalation techniques and restraint techniques to ensure the safety of staff, patrons, and yourself.

Apply NOW!

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Transport Administrator / Customer Service Officer to join our team in Murarrie

• This is a Full time, Permanent Role. The working hours for this role are 10:00 – 18:00  

• Manage customer and client freight queries with key clientele  

• Respond to phone calls and emails from customers and resolve queries in a prompt manner

• Follow up customer and customer store calls to ensure delivery and pick-up times are met

• Using our systems and software to complete routing tasks, in order to organise driver runs and align them to our delivery deadlines

• Extract data from spreadsheets in order to coordinate our driver runs

• Use your knowledge of the Brisbane region to organise drivers and coordinate runs effectively and efficiently

• Reschedule any urgent deliveries directly with customers and re-route drivers where necessary

• Support our drivers when required to ensure high levels of fleet presentation

• Utilise our systems to complete administration and data entry tasks

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and technologies. You have the power to shape things to make them better.

About the Role:

Are you able to analyse operational risk and develop innovate solutions to mitigate risk for our mine operations? Then we want to talk with you!

Operating from the Mining Hub near the Pinjarra Refinery, the Senior Risk Management Specialist oversees the establishment of the risk management framework for WA Mining operations encompassing, a varied risk profile including but not limited to environmental, operational and safety risk.

In this diverse role you will be tasked with identifying, monitoring, and reporting risks and audit issues that could affect our operations, providing specialised advice on risk and control, aligning with Alcoa’s business strategy and objectives.

This is a highly collaborate role working across a wide variety of teams, site leadership, internal and external audit and risk management teams, and regulatory bodies, so you’ll need to be able to engage and influence at all levels to drive effective outcomes.

Key responsibilities include:

• Lead and coach teams to identify potential risks associated with processes, systems, technology, and human factors under their supervision.

• Assist risk and control owners to develop and implement strategies to minimise operational risks, including the establishment of controls, policies, and procedures.

• Ensure that the organisation complies with industry regulations, internal policies, and external standards related to operational risk management.

• Analyse data and reports to identify trends, vulnerabilities, and areas for improvement in risk management processes.

• Manage and investigate operational incidents or breaches and developing plans to prevent recurrence.

• Prepare and co-present (with Risk Owners) operational risk reports to senior management and relevant stakeholders.

• Provide training and guidance to employees to enhance risk awareness and promote a risk-aware culture.

• Lead risk assessments, control testing, and validation activities to ensure the effectiveness of risk mitigation measures.

• Assess and monitor operational risks associated with third-party vendors and suppliers.

• Continuously evaluate and improve the operational risk management framework based on industry best practices. 

What’s on offer:

• Career development opportunities to pursue your passion

• Monthly Leisure (flexi) Day giving you great flexibility

• Benefits allowance

• Performance related bonus (variable)

• 16 weeks paid parental leave scheme

• Paid annual volunteer hours

• Social and diversity focused engagement opportunities

What you can bring to the role:

To play a part in our ongoing success we are seeking someone with:

• Tertiary level qualification in Safety, Risk, or other relevant discipline

• Extensive experience in the provision of strategic advice and guidance to senior management on work health and safety risk and related issues.

• Extensive experience in the provision of work health and safety risk advice and management of change.

• Experience in developing and delivering risk management studies including facilitation.

• Demonstrated knowledge of Work, Health, and Safety legislation.

• A track record of effective communication across all levels of an organisation with an ability influence and guide varied internal and external stakeholders to deliver effective solutions

Additional information

• Interviews may progress prior to the closing date, although all applications will be considered.

• You will only be contacted if you are shortlisted for an interview, this process can take up to four weeks from the closing date.

#LI-AA1

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal. Join in and become an essential part of our purpose: to turn raw potential into real progress. We believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. The power is in your hands to shape the things that matter to us all.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.    

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!  

Your work. Your world. Shape them for the better. 

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing  invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

As a Talent Acquisition and Talent Management Partner, you will be responsible for sourcing, attracting, and selecting top-tier candidates while also contributing to the development and implementation of talent management strategies. You will play a pivotal role in shaping our organisation's workforce by identifying, acquiring, and nurturing talent across all stages of the employee lifecycle.

Responsibilities:

Partnering with Hiring Managers:

• • Collaborate with hiring managers to define job requirements and understand team dynamics.
  • Establish a strong working relationship to align recruitment strategies with business objectives.
  • Provide guidance on effective recruitment practices, market insights, and candidate availability.
  • Manage the internal Talent Review process engaging senior managers and ensuring all identified talents have relevant development plans in place.

Sourcing and Attraction:

• • Utilize various sourcing methods (job boards, social media, networking, etc.) to identify potential candidates.
  • Liaise with Schreder Group Talent team when a Global role becomes available.
  • Craft compelling job descriptions and advertisements to attract suitable candidates.
  • Proactively build and maintain a pipeline of qualified candidates for current and future openings.
  • Manage & negotiate blue collar recruitment agency contracts (current & making introductions to new agencies)

Screening and Selection:

• • Review resumes and applications to shortlist qualified candidates.
  • Conduct initial phone or video interviews to assess candidates' skills, experience, and cultural fit.
  • Coordinate and schedule interviews with hiring teams and manage candidate feedback. 

Interviewing and Assessment:

• • Conduct in-depth interviews to assess candidates' technical skills, behavioral competencies, and motivation.
  • Administer relevant assessments and tests to evaluate candidates' qualifications.
  • Provide detailed assessments and recommendations to hiring managers for final selection.

Candidate Experience:

• • Ensure a positive and engaging candidate experience throughout the recruitment process.
  • Keep candidates informed about their status and next steps, providing timely feedback.
  • Address candidate inquiries and concerns, representing the company's values and culture. 

Offer Negotiation and Onboarding:

• • Collaborate with HR and hiring managers to extend job offers to selected candidates.
  • Assist in negotiating compensation packages and other employment terms.
  • Facilitate the transition from candidate to new employee, ensuring a smooth onboarding process. 

Recruitment Metrics and Reporting:

• • Maintain accurate and up-to-date records of candidate interactions in the applicant tracking system.
  • Provide regular reports and insights on recruitment metrics, including time-to-fill, source effectiveness, and candidate demographics.
  • Identify trends and improvement opportunities

Market Research and Talent Mapping:

• • Stay updated on industry trends, recruitment best practices, and competitive intelligence.
  • Provide up-to-date salary competitive data for annual salary review
  • Conduct talent mapping to identify potential candidates and gather insights about the talent landscape.

Employer Branding:

• • Partner with the Marketing team and participate in employer branding activities to promote the organisation as an employer of choice.
  • Ensure a consistent and positive employer brand image across various channels.

Learning and Development:

• Identify training needs and collaborate with L&D teams to design and deliver relevant training programs.
• Support the creation of career development plans for employees, helping them achieve their professional growth goals.
• Partner with HRBP to ensure all white collar employees have relevant development objectives defined in annual KPI setting process

Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. With trailblazing toy design, development and manufacturing, no wonder our toys consistently scoop the most longed-for awards. Sprinkling some Moose magic across categories including action figures, collectibles, craft, dolls, games, plush, preschool, vehicles and youth electronics, we’ve earned our stripes as one of the most creative companies in the industry. As an energetic bunch, we’re always on the move, developing groundbreaking content, entertainment and worldwide licensing deals to boot.

This family-run business is proudly built on unshakeable ethical foundations. Our passion for making kids superhappy stretches far beyond our WOW-worthy toys. The Moose Happy Kids Foundation creates moments of happiness and laughter for the children around the world who need it most. We’ve had a BIG impact on little people, making 3.5 million kids smile so far… and counting.

Australia might be our Moose family home, but with a 650+ strong team dotted across the world, we’re committed to sharing our signature superhappy revolution far and wide!

Visit www.moosetoys.com for more information on our amazing brands and people.
Moose Toys is seeking a Management and Marketing Consultant.

Role Objective
Develop and deliver a robust global roadmap that unites global and local marketing to deliver greater synergies across consumer and retailer strategies. Review and refine the brand direction and finance management processes to drive business profitability in line with strategic plan. Identify global opportunities across the business to deliver efficiencies, process improvements and strategic planning and resource needs within the marketing function. Lead an effective team who can collaborate across key territories to implement direction set.

Responsibilities
•Assist on projects with a focus on systems, process and tools that will enhance financial modelling and P&L oversight as it relates to the brand management function.
•Operate as Systems Rep with a view to monitoring all business functions to break down silos and encourage functional integration and efficiency.
•Identify opportunities for more effective dissemination and reporting of sales and marketing data during critical sales periods in order to improve delivery of key business KPI’s.
•Drive the acquisition of brands, companies, assets and IP.
•In partnership with the CMO, deliver a 5-year roadmap that supports the Company Strategic Plan.
•In consultation with EVP Global Marketing, annually review the Brand Direction Outline process to enhance how the deliverables are presented to design to drive a higher compliance rate.
•Lead corporate initiative on the development and establishment of a formalized research and consumer insights function. Deliver strategic guidance and roadmap for successful implementation. Support creation and timely execution of forward looking 3-year strategic plans.
•Deliver in partnership with marketing team all global and local marketing strategies and tactics for all markets for respective category managed.
•Provide insight and direction to SME and Global brand team on new systems / processes to deliver best in class execution and delivery of all global marketing assets.
•Support Global Brand Team on the delivery of portfolio level Gross Sales, Gross Margin and Direct Contribution targets on a yearly basis.
•Consult and partner with Brand Finance to create guardrails that can automatically flag forecasting errors or dramatic shifts on a monthly basis. Address and recommend ongoing solutions to align seasonal budget management and fiscal sales forecast reporting cycles.

Key Skills and Experience
•Strong negotiation and problem-solving capabilities; able to formulate key brand and marketing strategies in isolation for their relevant categories.
•Brand building capabilities and content strategy/implementation.
•Strong experience developing and implementing creative and innovative marketing strategies and plans for global consumer products with proven results.
•Lead, supervise and provide clear direction; motivate and empowers others; provide development opportunities and coaching.
•Understand and anticipate global markets and customer needs. Source of brand vision & direction within the context of an ever dynamically changing marketplace.
•Drive improvements for business results; delivering global P&L results.
•Demonstrate a level of understanding of all key partner organisations, departments & functions.
•Comprehensive media skills and adept with digital and social platforms.
•Comprehensive understanding of major global network partners.
•Proven feel for “product”. Senior level experience/mastery of the product development lifecycle.
•Consistently produce new ideas, approaches and insights for product and marketing strategy within their portfolio.
•Present and communicate with impact and able to express opinions, information, and key points of an argument clearly.
•Adapts to changing circumstances and accepts new ideas and change initiatives.
•Make rational judgements from the available information and analysis; Manage risk and conduct audits.

Qualifications
• A minimum of eight years’ experience in similar management consulting roles, with a focus on business management and marketing.
• Relevant academic qualifications in a related field eg. Bachelor of Marketing; MBA preferred.
• Prior experience of the toy industry and consumer marketing to children highly preferred.

Perks and Benefits
Moose Toys is proud to be officially Certified as a Great Place to Work.
Moose Toys prides itself on valuing team members and constantly pushes for best practice by offering a casual fun environment, great benefits and recognition programs.
Moose Toys recognizes the importance of health and well-being and offers a fully serviced gym, personal training, 30-day challenges and Yoga as well as healthy snacks for the team. We also have flexible work arrangements, “bring your dog to work”, Children Holiday programs, Veggie patches and the Employee of the Month and Year awards to name a few!
These and more can be found on our website https://www.moosetoys.com/why-become-a-moosie

A generous salary package will be offered to the successful candidate.

If this role sounds like you, APPLY today. Please attach your resume together with a cover letter with your application.

• Assist Maintenance Manager with day-to-day operations of hotel maintenance, including pool, spa, and HVAC systems.
• Perform fixture repairs and replacements, such as lightbulbs, windows, and doors.
• Conduct basic plumbing maintenance on taps, basins, and toilets.
• Inspect and maintain public spaces and guest rooms for preventative maintenance.
• Execute painting duties with precision and attention to detail, ensuring high-quality workmanship.

Are you a highly organized and detail-oriented individual with a passion for learning and a desire to contribute to a dynamic team?

We are seeking a motivated and enthusiastic individual to join our growing sales team as a Sales Support Officer. In this exciting entry-level role, you will play a vital role in supporting our sales team and contributing to their success. No prior sales experience is necessary!

Responsibilities:

-Assist the sales team with administrative tasks, including scheduling appointments, managing databases, and preparing presentations.
-Conduct research and gather information to support sales proposals and presentations.
-Qualify leads and ensure they are directed to the appropriate sales representatives.
-Manage and maintain sales records and reports.
-Provide excellent customer service by answering phone calls and emails, resolving inquiries, and scheduling follow-up appointments.
-Assist with coordinating logistics for sales events and meetings.

Qualifications:

-Strong organizational skills and attention to detail.
-Excellent communication and interpersonal skills, with the ability to build rapport with colleagues and clients.
-Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
-A positive attitude, eagerness to learn, and a willingness to take on new challenges.

Benefits:

-Gain valuable experience in the fast-paced world of sales.
-Learn from experienced professionals and develop your sales support skills.
-Be part of a supportive and collaborative team.
-Competitive salary and benefits package (to be discussed based on qualifications and experience).
-Opportunity for career advancement within the company.

If you are a highly organized and detail-oriented individual with a strong work ethic and a desire to learn and grow, we encourage you to apply!

ABOUT THE ROLE:
Global Disability offers work to experienced Residential Care Officers offering work to suit your individual lifestyle and commitment. We have a wide range of shift work to different areas of Sydney. We require staff with minimum of 3 years experience caring for clients with Disabilities and hold a relevant tertiary qualification. Ideally, you will have support work experience. You must also be available to take a variety of shifts including nights and weekends.
ESSENTIAL REQUIREMENTS:
• Previous experience in behaviour support
• Current first aid certificate
• Must have a current Working with Children Check and National Police Check
• Must have an NDIS Worker Screening Check
• Covid 19 Vaccination Certificate with 3 doses
• Capacity to identify and manage risks to ensure safety for all.
• Excellent written & verbal communication skills and good command of the English language

About the business



The Langham, Melbourne is the city's most luxurious and service-focused hotel that strives for excellence in every element of our guest's experience. It is the city's leading five star hotel and is renowned for offering guests an unparalleled level of service unavailable anywhere else in Melbourne.

The premium banquet space comprises of 9 venues, all providing a personalised event experience to our guests

About the role

A true leadership role managing a team of Food & Beverage professionals

The position involves:

Overseeing banquet operations on your shift ensuring an exceptional, modern and contemporary experience is delivered for all our guests
Ensuring all 5 star service standards are followed and improved
planning and supervising function and conference activities
observing liquor regulations (RSA)
assessing and reviewing customer satisfaction
ensuring compliance with occupational health and safety in the workplace
Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
Ensure efficient, friendly and professional service is provided to all guests
Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience
Supervise, coach & allocate team members to ensure shift requirements are met as well as identify training needs
This role has opportunity for growth. We are looking for the right candidate, who lead by example ensuring an exceptional guest experience is consistently delivered

Previous experience in a similar role is desired. Flexibility with various shifts is required

Skills and experience

For this role, your attributes will be inclusive of the following:

Efficient and knowledgeable with excellent communication skills.
Professionally presented, you will have a keen eye for detail and be able to work unsupervised.
Hold a current Victorian RSA Certificate
Have previous experience in a similar Team Leading/Supervisor role.
Ability to work a rotating roster with availability to work across the week, weekends and public holidays.
If you think this is the right role for you, apply now! Come join our team!

GROOMING - Naturally in the service industry high standards of personal presentation, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com