About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
JOB DESCRIPTION
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond
About the role
This opening is for a Transport Administrator / Customer Service Officer to join our team in Murarrie
This is a Full time, Permanent Role. The working hours for this role are 10:00 – 18:00
Manage customer and client freight queries with key clientele
Respond to phone calls and emails from customers and resolve queries in a prompt manner
Follow up customer and customer store calls to ensure delivery and pick-up times are met
Using our systems and software to complete routing tasks, in order to organise driver runs and align them to our delivery deadlines
Extract data from spreadsheets in order to coordinate our driver runs
Use your knowledge of the Brisbane region to organise drivers and coordinate runs effectively and efficiently
Reschedule any urgent deliveries directly with customers and re-route drivers where necessary
Support our drivers when required to ensure high levels of fleet presentation
Utilise our systems to complete administration and data entry tasks
Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
Educate customers on how to use our self-service platforms effectively.
Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis
What you’ll bring
A high attention to detail
Strong Data Entry Skills
A sense of empathy and a passion for Customer Service
The ability to prioritise tasks efficiently
A strong attention to safety
Previous experience in a similar role (preferred but not mandatory)
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia
