We’re looking for an AML/CTF Compliance Officer - Australia / New Zealand to strengthen our compliance team. Based in Sydney, you will work with a growing team of multidisciplinary specialists (Product, Bank Product, Verification, Financial Crime teams) to help build world class products in Australia and New Zealand. You’ll also manage and strengthen the teams’ relationships with regulators by being AUSTRAC and the New Zealand DIA’s first point of contact, keeping everybody informed and protecting our most valuable asset - our customers.

Your mission:

• Compliance with Australia and New Zealand Financial Crime obligations and the effectiveness of the AML/CTF Compliance Programs for Australia and New Zealand, including assurance activities.
• Oversee the FCC assurance tooling and reporting to the Head of Compliance Pacific Lead, ANZ leadership team, Group team and local and Group boards regarding Pacific's compliance with fincrime obligations.
• Oversee the maintenance of local policies, procedures and controls, whilst maintaining compliance with local laws and regulations.
• Collaborate with our regulatory compliance counterparts on horizon scanning.
• Ensure emerging typologies/threats and external process changes are effectively implemented and communicated to the relevant teams and stakeholders.
• Lead engagement with 1LOD FCC & KYC Operations colleagues to ensure oversight of key processes, SLA’s, QA, emerging risks, resource challenges, program changes, incidents and mitigation plans
• Manage financial crime escalations and requests submitted from 1LOD, Product and Partnership teams
• Provide guidance and challenge to 1LOD teams on the development of financial crime controls and new products or features to ensure they are effective and are compliant with local laws and regulations
• Work closely with internal stakeholders to collaborate and contribute to quarterly and annual objectives
• Engage with our regulators, bank partners and law enforcement to demonstrate, and defend, Wise’s FCC Program
• Lead various compliance related projects and tasks as required.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory framework and bring together the information that our regulators need.
• Help keep compliance right at the heart of our product developments and new initiatives by horizon-scanning for new regulatory developments and sharing these with the teams.

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.  

• Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
• Ensure best practice implementation and operational excellence across entire function.
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.  
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
• Help support and lead purpose and culture of team and company.

An exciting opportunity has arisen for an experienced Senior Property Manager to join our growing brand and step into a unique opportunity as the Associate Director of our Sydney CBD Real Estate Management team This position offers a unique chance to mix your proven Property Management expertise with the opportunity to develop and hone the fundamental people, leadership and management skills required to run a high performing CBD based Property Management team across a variety of diverse property portfolios.

Your primary responsibilities will include:

• Ensuring the continued performance and management of our existing Sydney CBD portfolios, whilst also building strong, enduring relationships with our teams and clients to deliver strong results across key 2024 business objectives.
• Strategically positioning and safeguarding the investment performance of your properties, ensuring profitability through attentive and professional management.
• Work with our State Director to develop your skills and manage your team of Property Management Professionals to new heights. Support your team by promoting our brand's standard of excellence and ensuring the proactive identification of new opportunities for expansion and growth.
• Conducting inspections to ensure the presentation and maintenance of your portfolio, and facilitating meetings with key private and institutional clients.
• Promoting our people-first ethos and leveraging our systems to manage workloads and proactively address issues, championing our brand.
• Implementing and upholding organised lease administration, financial management procedures, and comprehensive reporting, including monitoring of all statutory charges and advising owners on potential appeals against valuations when necessary.
• Executing preventative maintenance services, including cleaning, security, repairs, maintenance, painting, air-conditioning, fire protection, lifts, and emergency contracts. In conjunction with the Facilities Manager, regularly review costs against contractor performance to ensure value for money.

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support