Technical Services Officer

Technical Services Officer Full-time, permanent position Armidale NSW Are you a skilled problem-solving professional with expertise in administering Microsoft desktop and server platforms and a drive for innovation? If so, we have a great opportunity at our Armidale Head Office for a Technical Services Officer that could be perfect for you! The Role Reporting into the Team Lead, the Technical Services Officer plays a pivotal role in providing technical service support across our network. Responsibilities include the installation and configuration of hardware and software, analyses and rectification of faults, logs, and issues. The position also assists in planning and executing projects such as migrations, upgrades, and relocation's, ensuring smooth transitions for our systems. Keeping up-to-date documentation on infrastructure, applications, and assets will also be a crucial aspect of your role. About you We're seeking individuals with highly developed technical and interpersonal skills, capable of hitting the ground running across the following key aspects of the position: - Provision of quality and effective technical support to users on site and via phone. Installation and maintenance of laptops, desktops, and printers across a growing network. L1 support of IT related incidents and requests via incident management system. User creation and management via Active Directory. Effective communication with both technical and non-technical team members is a must, coupled with exceptional customer service skills and problem-solving abilities. With a commitment to excellence, you'll thrive on challenges and manage conflicting priorities with ease. Desirable Qualifications While not a must, a Certificate level qualification in Information Technology showcases your dedication to…

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