What You Will Be Doing

The Service Manager - Medical Provider Relationships Team will be responsible for developing and maintaining deep, sustainable relationships with hospitals and medical providers to assist in the fast and safe return of medical information. These goals will be achieved through a relationship-based account management strategy, as well as balancing understanding of customer needs and goals with the headwinds faced by healthcare providers. Additionally, the Service Manager will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities include, but are not limited to:

• Developing and executing UHGs Provider Relationship strategy, assisting in delivering better outcomes for UHGs customers and their clients.
• Build and sustain relationships with healthcare providers, medical provider clinics and hospitals.
• Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
• Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance (SLAs & provider cycle times/costs) metrics.
• Represent UHG at appropriate customer and industry related events / forums.
• Provide for a positive and engaging environment for your team of Case Officers to enable their success.
• Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

A full position description is available upon request from HR on [email protected]

As Head of Sales and Customer Care at Lifebroker, you’ll lead, inspire, and develop a high-performing team of sales and customer service consultants, driving exceptional customer satisfaction and performance.

You’ll ensure your team embodies our brand values:

• Know your stuff: Equip teams with the right knowledge and insights to meet customer needs.
• Keep it real: Be honest, accountable, and transparent in all interactions.
• Pay attention: Listen, learn, and focus on delivering the best outcomes for customers.
• Be straightforward: Communicate clearly and break down complexities.

Key responsibilities include:

• Leading the Lifebroker Sales and Customer Care teams to maximise operational performance.
• Overseeing effective training, onboarding, and ongoing development in partnership with enterprise Training and Development.
• Delivering on financial and operational goals, while motivating the team to succeed.

Reporting to the General Manager of Lifebroker, this senior leadership role plays a vital part in shaping our sales strategy and operational plans.

Join us to help your team live their best day at work and make an impact.

• Guaranteed hours and shifts in Lake Macquarie
• Award rate $28.94 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Lake Macquarie area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

We are currently seeking experienced and motivated Home Care Assistants to join our Home Care business on permanent part time and casual basis. The position is in Burnie and surrounding areas.

Join the 100-year old Respect business at a time of expansion – we have new clients joining us every week. You will form part of a collaborative, agile team with a refreshing approach and culture, as we strive to support our clients to ‘live life as they choose’.

About us

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

About the role

The Home Care Assistant delivers individual, personalised care and assistance to clients so that they may continue to live in their home and focus on their quality of life. The Home Care Assistant’s responsibilities may include; monitoring and communicating client condition, transportation, house cleaning, personal hygiene, meal preparation and other health and wellness related activities.

As a Home Care Assistant, you will demonstrate a commitment to best practice care and ensure that all in-home care is provided in a personalised, caring and respectful way in accordance with Respect’s policy and procedures and aligned to the client care plans, goals and health outcomes.

To be successful in the role, applicants will need to demonstrate:

• A genuine passion to make a difference in aged care community services
• The ability to work independently and as part of a team
• Respect for all, regardless of background, gender, age, religion, race, or sexual orientation
• Excellent interpersonal, communication, writing and computer skills.
• A flexible approach – we flex with you
• Confident using electronic communication and applications – We keep you up to date with information and work with you to learn the systems
• COVID vaccination – a must have in the Home Care industry
• Valid CPR and First Aid
• Certificate III in Ageing, Certificate III in Individual Support or similar qualification
• Full driver’s license and suitable transportation.
• Ability to provide client transportation
• Available on Monday to Friday, and occasionally on weekends.
• Possibility to work later shifts (until 8:00 p.m.)

What we can offer you:

• Competitive salary and conditions, not-for-profit salary packaging.
• Opportunity to build a career that promotes within – a ‘People first’ culture
• Paid travel time and kilometers
• Proactive learning & development plus paid training and induction – your training hours paid
• Flexible work arrangements and have a genuine opportunity to make a positive impact on the community

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:

Respect - Treat all people with fairness and dignity

Care - Look after and protect the elderly, and each other

Teamwork - Encourage, cooperate, and build trust

Courage - Do the right thing, even when it’s difficult

Integrity - Be open, honest, and trustworthy

Innovation - Think differently to solve problems

Excellence - Drive quality to continuously improve