Bolton Clarke (RSL care RDNS Limited) is Australia’s largest independent, not-for-profit providers of residential aged care, retirement living and home care operating nationally and internationally. Pursue your passion for aged care in a residential community as part of our Residential Aged Care (RAC) program.

We are looking for 10 Personal Care Workers to work at our facilities based in Alexandra Headlands and Caloundra of QLD. These positions will be available from April 2024. You'll be supported in your role by a welcoming, experienced team along with training and development opportunities.

As a Personal Care Worker with Bolton Clarke, you’ll enjoy:

• Competitive hourly rates + super + loading + salary packaging
• Generous salary packaging and not-for-profit tax benefits - including $15,900 salary packaging benefit and $2650 Meals and
entertainment benefit
• Permanent full-time position for up to 4 years
• Excellent work life balance with fixed and flexible shifts
• Exceptional operating standards to protect your health and safety
• A caring team environment with strong clinical and allied health support
• Training and support plus development opportunities
• Private health insurance discounts
• An Employee Assistance Program for staff and family

Together with residents, healthcare partners and families, our teams deliver best practice care with the highest standards of safety, clinical practice and governance. With comfortable, contemporary facilities and a committed team of clinical and care staff, our facilities provide an exceptional aged care environment that truly supports the health and happiness of older Australians.

About the Role:

Our Personal Care Workers provide assistance to our residents and at home clients, ensuring they are supported with services and activities that are centred around their wellbeing, independence, interests and choices. These include:
• Assistance with their mobility and communication needs.
• Assistance with their meals.
• Engaging in social activities.
• Assistance with their personal care needs

As a Personal Care Worker, you will be responsible for maintaining hygiene and residents’ personal care needs such as dressing, grooming, mobility and exercise, light domestic cleaning duties, laundry, feeding, food and drink preparation, accompanying residents on outings / appointments / recreational activities in accordance with Bolton Clarke policies and procedures along with any activities as delegated by the Registered Nurse.

To be successful, you will have:
• Strong and clear verbal communication skills
• Strong customer service skills
• Valid working rights in Australia (Passport, Birth Certificate etc)
• Police Check (valid within the last 3 years)
• 2023 Flu vaccinations (or willingness to obtain)
• Evidence of Covid-19 vaccinations in line with current requirements
• Experience in care role highly regarded
• NDIS Workers Screening Clearance or willingness to obtain (if applicable)
• Current First Aid Certificate and CPR qualifications desirable
• Certificate III in Individual Support, Disability, Aged Care or Home and Community (desirable but not essential)
• Completion of CHCCS011 Meet Personal Support Needs module as part of one of the abovementioned qualifications (desirable but not
essential)

Employment Details:
Minimum Hours: 76 hours per fortnight
Base Pay Rate: $30.11 per hour (Superannuation, overtime, penalty rates, allowances and other benefits provided in addition)
Employment Classification: Care Services Stream – Level 3 Pay point 1 under RSL Care Enterprise Agreement 2015


Apply now
Our application process takes less than 10 minutes. Click APPLY now or if you have further queries, contact our Recruitment Team at [email protected]

NOTE: Applications close on 21 March 2024

Registered Nurse | Elderly Care

Kawana Waters aged care is an idyllic retreat, situated along the serene Mooloolaba River on the Sunshine Coast. The emphasis on luxury and comfort, with magnificent gardens, riverside gazebos, and shady courtyards, creates a tranquil and aesthetically pleasing environment. The extension of the residence demonstrates a commitment to providing exceptional care to clients, ensuring they can enjoy a remarkable lifestyle while receiving the support they need.

To compliment this facility, we are currently seeking passionate, experienced, and capable Registered Nurses to join our team in providing a high level of care to our Residents.

The remuneration on offer is a full-time salaried position of $77,913 - $88,959 depending on experience plus, penalties and superannuation.

This opportunity offers a chance to make a meaningful difference to the lives of our Residents and communities.

The ideal candidates will possess the following:

Need for Purposeful Work: Your work experience should demonstrate and resonate with the importance of clinical expertise and the small moments that lead to significant impacts, promoting the idea of building meaningful relationships and making a difference in the lives of the elderly.

Person-centered Care: The role involves providing person-centered care, reflecting a commitment to tailoring care to individual needs and improving residents' quality of life.

Commitment to Compliance: Ensuring clinical quality compliance standards are met highlights a dedication to maintaining high standards of care.

Positive Team Member: This job opportunity is not just about providing care to the elderly; it's about creating a positive and inclusive environment for both employees and residents, emphasizing personal growth, and recognizing the importance of diversity and inclusion.

Registration: Current General AHPRA registration.

What Elderly Care offers you?

Empowerment and growth: via our ‘Grow Our Own’ program that supports and compensates professional and personal learning and development. All employees new to Aged Care are provided with a Transition to Practice training learning program and Managers with a leadership learning program.

Career Development Opportunities: Across Central to Southeast QLD and through to Victoria, internal employees are considered for secondment and promotion opportunities.
Reward and Recognition Program: An employee review program that awards an employee of the year, in various categories, with $5000 cash reward.

A satisfactory Police Clearance Certificate is a requirement.

Elderly Care does not consider applications received through, or from, recruiters.

About the job

An exciting opportunity exists for a Physiotherapists to join our driven and passionate Residential Care Services team in the following locations:

Tamworth (NSW)
Ballarat (VIC)
Bendigo (VIC)
Mornington (VIC)
Phillip Island (VIC)
Brisbane & Surrounds (QLD)
South Yarra (VIC)

This opportunity is well suited for those looking to make a difference to the quality of life of clients with the support of innovative Aged Care providers.

We are seeking both experienced or early career Physiotherapists, ideally with experience working in the Aged Care sector. As we enter an exciting period of growth and change across the aged care sector, we are looking for those who embrace this change and want to help shape the growth and development of our service in addition to their clinical role.

Here at UPG, you will find a group of physiotherapists who are passionate about delivering exceptional care in across multiple health care settings. Broadly, our group works in aged care facilities and in the community across VIC, NSW, QLD, TAS and WA improving the quality of life for thousands of aged care clients. In addition we have a Flagship Studio where we provide Pilates, Yoga and Private Physiotherapy service along with sports physiotherapy services to local clubs. As a member of the UPG team, you will have an incredible opportunity to work across a variety of settings in addition to your Residential Care caseload.

Responsibilities and Duties:
• Completing comprehensive assessments, formulating plans and delivering treatment to clients
• Correspondence with residents, families, nursing, medical practitioners, allied health practitioners case managers and equipment suppliers
• Exercise prescription and review, including leading of exercise groups
• Liaising with the broader clinical team and facility management to deliver tailored care plans and assist clients to achieve their goals
• Managing your daily schedule effectively including clinical and non-clinical tasks
• Participating in ongoing Professional Development and developing skills through individual mentoring and team learning events
• Delivering Falls prevention workshops, Manual Handling and other education to staff
• Opportunities to work within Community Services in the region

For experienced applicants looking for leadership and development opportunities, we can offer:
• Unrivalled opportunities for career growth and leadership development
• Opportunities to develop skills in service development, process and quality improvement and change management.
• Progression to other areas of UPG including Community, Private Practice and Sport coverage.
• A chance to work closely with experienced Allied Health leaders

Qualifications and Skills
• A Bachelor of Physiotherapy OR an equivalent internationally (and APA) recognised qualification
• AHPRA Registration (General Registration or existing Limited Registration preferred)
• Clinical skills to perform comprehensive Assessment, Treatment, Risk Assessments
• Appropriate working visas
• A National Police Certificate
• NDIS Check/Working with Children Check
• Strong interpersonal and communication skills
• Ability to work in a team

Benefits and Perks
• A highly competitive remuneration package including superannuation, paid annual and sick leave
• Comprehensive orientation including a supportive environment and support from senior management
• Ongoing training and professional development and subsidy support for external training that you choose to do
• Autonomy to manage your schedule around the teams need and operational requirements
• Further opportunities in leadership positions
• Social events and great work life balance
• Opportunities to travel between VIC, NSW, QLD, TAS & WA, including for learning and development events
• Sponsorship opportunities available for regional locations

If you think this is you, please outline your relevant experience in a cover letter and send your resume via the appropriate links or to [email protected]

Job Types: Full-time, Permanent

Salary: $70,000.00 – $100,000.00 per year plus super

Global Vision Recruitment on Behalf of Hikma House Pty Ltd

Position: Aged & Disability Care Worker
Salary: $70,000 to $75,000 plus 11% super
Hours: 38 hours
Mode: Full time
Location: Suite 7/200 Sydney Rd, Brunswick VIC 3056
Experience required: Minimum 2 years’ experience in relevant roles


About Us:

We’re Hikma House, a registered NDIS service provider passionate about making a real difference to as many NDIS participants as possible. We understand that each individual has their own personal challenges which is why we don’t take a one size fits all approach. We place our NDIS participants at the centre of every single thing that we do and ensure that the best possible options are provided to them. Whether this be general support regarding the NDIS, short term accommodation or supported independent living, we strive to deliver the most beneficial service possible.

We are looking for Aged & Disability Care Workers to join our team.

Responsibilities include but are not limited to:

• Providing support and companionship to elderly and disabled individuals as they engage in their daily tasks and activities, ensuring their well-being and ease of participation.
• Aiding individuals in enhancing their ability to move and navigate, encompassing various forms of support to promote and improve their overall mobility.
• Creating meals for individuals, taking into consideration their specific preferences and dietary needs, as part of the caregiving or culinary service provided.
• Organizing and coordinating communal events or gatherings, fostering social interactions and engagement among individuals in a given community or group.
• Conducting domestic chores, including tasks like vacuuming and tidying up, to maintain a clean and orderly living environment for individuals or households.
• Providing support in maintaining personal hygiene and assisting with dressing, ensuring individuals' comfort and well-being in their daily routines.
• Offering companionship, fostering friendship, and providing emotional support to individuals, thereby promoting their overall well-being and mental health.
• Engaging in shopping activities and completing necessary tasks on behalf of someone, such as running errands, to assist them in managing their daily responsibilities and ensuring their needs are met.
• Possibly residing together with the individual, sharing a living space to provide continuous support and companionship, ensuring immediate assistance and care as needed.

Qualifications:
• Minimum qualifications AQF Certificate III, or at least one year of relevant experience (ANZSCO Skill Level 4)

Other skills and requirements:
• Must be qualified and competent in all aspects.
• At least 2 years of experience as an Aged & Disability Care Worker.
• A friendly personality and positive attitude, be a team player.
• Well-groomed and well presented.
• Excellent communication skills including English language skills.
• Must have a valid visa with full work rights.
• Prepared for immediate start and to in live in Victoria.
• To be a reliable person with good references.

If you feel that you are the right candidate, please email us your resume at [email protected]

ABOUT THE ROLE:
Global Disability offers work to experienced Residential Care Officers offering work to suit your individual lifestyle and commitment. We have a wide range of shift work to different areas of Sydney. We require staff with minimum of 3 years experience caring for clients with Disabilities and hold a relevant tertiary qualification. Ideally, you will have support work experience. You must also be available to take a variety of shifts including nights and weekends.
ESSENTIAL REQUIREMENTS:
• Previous experience in behaviour support
• Current first aid certificate
• Must have a current Working with Children Check and National Police Check
• Must have an NDIS Worker Screening Check
• Covid 19 Vaccination Certificate with 3 doses
• Capacity to identify and manage risks to ensure safety for all.
• Excellent written & verbal communication skills and good command of the English language

Care Services Employee (CSE):

NVC Group is currently seeking dedicated and experienced individuals to join our compassionate team as Care Services Employees. Multiple full-time positions are available at our facilities located in Nambucca Heads, Macksville, and Kempsey. Successful candidates will be subject to employment conditions outlined in the NVC, NSWNMA, and HSU NSW Enterprise Agreement 2023.
An attractive hourly rate of CSE level 3 $31.31 per hour, plus applicable shift penalties and salary packaging options.
Responsibilities:
• Uphold the high standards of care aligned with NVC's philosophy.
• Provide assistance to residents with personal care needs, such as bathing, dressing, and eating.
• Contribute to the development and implementation of individualised care plans.
• Implement interventions for residents with dementia and behavioral challenges.
• Monitor and report changes in residents' conditions, maintaining accurate documentation.
• Dispense pre-packaged medications in accordance with medication competency guidelines.
• Demonstrate commitment to teamwork and a multi-disciplinary approach.
Selection Criteria:
Essential:
• Certificate III in Aged Care (including medication competency) or equivalent qualification.
• Valid First Aid Certificate.
• Proficient written and verbal communication skills.
• Ability to collaborate effectively within a team environment.
• Familiarity with person-centered care principles.
• Demonstrated interpersonal skills with a supportive attitude towards residents and their families.
• Knowledge of Equal Employment Opportunities, Work Health & Safety, and Infection Control Standards and Regulations.
• Dedication to ongoing professional development and education.
• Willingness to participate in a 7-day rotating roster.
Desirable:
• Understanding of quality improvement processes, Accreditation, and AN-ACC.
• Certificate IV in Aged Care (including medication).
What It's Like to Work for NVC Group:
At NVC Group, we are committed to making a positive impact on the lives of those we serve. With over 50 years of experience in the Nambucca Valley community, our passion for service and dedication to exceeding expectations are evident in every interaction. To learn more about NVC Group, visit www.nvcgroup.com.au.
We encourage applications from Aboriginal and Torres Strait Islander candidates.
To apply, please submit your application to [email protected] before the deadline 11th April 2024 at 5:00 PM.
Join us in making a meaningful difference in the lives of our community members.
Apply now to become a valued member of the NVC Group team.

Australian Health Professionals – Physiotherapists – GYMPIE QLD 4570, and other possible surrounding areas.

Australian Health Professionals are one of Australia’s leading Allied Health providers within the Aged Care sector, providing Allied Health services to Aged Care facilities.

We are continuously expanding, opening up a range of career progression opportunities and growth within the business. We aim to deliver the best quality service offering individualised treatments in order to improve the quality of life and physical independence of our elderly patients.

We are currently looking for full-time Physiotherapists who are passionate about providing holistic, patient-centered and high-quality care to our elderly patients.

You will have the opportunity to develop and continually expand your clinical skills and knowledge within a supportive environment. You will provide Physiotherapy services as part of the Australian Health Therapy and Pain Management Service Provision.
The successful applicant will have:

Salary package between $85,000- $100,00
A relevant qualification.
Current AHPRA registration.
At least 2 years of full-time equivalent relevant experience.
Australia Police check required or NDIS Workers Screening check.
Interim Certificate (if required for registration).
Completed and passed English Exam (if required for registration).
A genuine passion for Aged Care.
If you think this role might be for you, we want to hear from you.

• Opportunity to work as an employee at Catholic Healthcare 
• Personal Care Assistant positions in Residential Aged Care or Home Care
• Join a not-for-profit, values-based aged care organisation

Make a difference through providing high quality personalised care to our valued aged care residents. This is a rewarding and diverse role that includes personal care such as showering, dressing, assisting with eating and social activities & supporting our residents in living life to its fullest.

Currently we're looking for Personal Care Assistants & Home Care Workers to join our team to support our residents in our Residential Aged Care homes or the Home Care Community. We have a variety of shift times available across all 7 days and across 41 different locations across NSW and QLD.  

As part of a dedicated team who work hard to create a safe, home like environment you'll be responsible for:

• Assisting with personal care such as showering & dressing
• Supporting with day to day tasks such as eating and social activities
• Working with clinical staff to ensure care & medication plans are followed
• Maintaining documentation & working as part of a team to ensure our residents' health and well-being are optimised
• Providing high quality service to families and the community

To be successful in this role you'll need:

• Completed a Certificate 3 in Aged Care (or Certificate IV in Ageing) AND completed your 120 hour work placement 
• A passion for providing high quality care to the elderly
• Great communication & team work skills
• Flexibility & the ability to adapt to change

Position Title:  Patient Service Assistant

Reports to (position):  Dialysis Clinic Manager

Primary purpose of the role:

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements  activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

Competencies (attitude, skills, typical qualifications & experience)

    

Essential:           

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Demonstrated organizational and problem solving  skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.

 Desirable:         

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Team player

12th February, 2024 RSPCA NSW is Australia’s best known and most respected animal welfare organisations, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year. We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.We are seeking to recruit full time Animal Care Officers (Animal Attendant - Vet Clinic) who bring experience of animal care to provide animal husbandry, implement behavioural initiatives, provide enrichment and care to all creatures great and small (dogs, cats, small animals to livestock) at our Yagoona Shelter. As an Animal Care Officer (Animal Attendant - Vet Clinic) you will work closely with the Vet Nurses and Vets to administer daily care to all animals. The successful candidate must hold a valid working Visa and will be required to work weekends.  What’s in it for you? Daily Engagement: Bid farewell to the traditional office environment and immerse yourself in a role that brings you face-to-face with a diverse range of animals, offering daily opportunities to interact with and care for them. Impactful Contributions: Experience the profound sense of fulfillment that comes with nurturing animals in need, aiding their journey toward health, happiness, and the prospect of loving forever homes. Ongoing Development: Enrich your knowledge and skills in animal husbandry, animal behaviour, and welfare through hands-on experience within our dynamic and supportive work milieu. Collaborative Atmosphere: Become an integral part of a close-knit team comprising fellow animal…

Click here to view more detail / apply for Animal Care Officer (Animal Attendant- Vet Clinic) - Sydney Veterinary Hospital

- Who is Guide and what are we Guiding?

Guide Healthcare is a young business with the energy and enthusiasm you would expect from a chihuahua (without the small dog syndrome) and yes that is a reference to the office puppy Sammy!

We are a passionate team of Allied Health professionals (and others shout out to our support teams!) who have decided to live out the ethos behind why we studied to do what we do, help people to improve their quality of life.

We don’t love limitations to our creativity and to the possibilities for the individuals we support so we only partner with organisations who feel the same.

Supporting some of the best humans going is what drives us to keep learning and innovating to be equally as good as they are and supporting them to improve upon or retain their unique awesomeness.

We know that every human is different and so there is no one size fits all or tick box approach to how we treat and support our patients or our Guidians (as if it wasn’t clear enough that our team are superheroes we’ve named them as such!)

- Who are and what does a Guidian actually do?

We Guide… yes, it is as simple as that.

We Guide our patients and clients towards achieving their goals whether they are living in residential aged care, at home in the community or generally being legends while living with a disability.

We have a team of Physio's, OT’s, Podiatrists, Speechies, Dietitian's and EP’s who do the magic face to face (or via Telehealth when COVID gets in the way).
As well as a team supporting them from behind the scenes so they can focus on what matters!

Our Guidians focus on the individual and what they need so just as no two people are the same, neither are two days.

We like to mix it up and keep things fun and engaging with some healthy competition thrown in, which is how our cross-site comps and R.I.S.E awards kicked off!
* Have you ever seen a 88 year old compete in weightlifting?
* Someone with one leg smashing it in the long jump?
* A non-ambulant 2 assist person start walking unassisted and completing marathons through Tokyo (virtually)?
* How about a 97-years young lady thrashing the competition in a Blaze Battle?
* Groups of older adults engaging in mindfulness and meditation?
* Amazingly all of the above has happened through our cross-site competitions, clinician developed programs, and award winning initiatives, where we continue to amaze ourselves, our patients and their families with their incredible abilities and accomplishments.

- Ok sounds cool but what do I get other than the superhero tag?

Our Guidians are what make our business what it is, so equally we want to show them how appreciated they are, so if you decide to join our team this is what you can expect:
* Full-time, Part-time, Contract or Casual employment options
* Salary starting at $75,000 + Super + CPD (Depending on experience)
* $1000 Annual Continuous Professional Development Allowance*
* Relocating for this role - we can help with a relocation allowance!
* Above Award Salary
* Annual Salary review*
* Flexible working arrangements – got tiny humans to think of or just want to get more time at the beach let’s figure it out together!
* Monthly internal CPD
* Monthly internal awards
* 12-month New Graduate mentoring and training program*
* Ability to work in Aged, Home & Disability Care - offering diverse caseload and experience
* Opportunities for further career progression within a growing company
* $500 refer a friend bonus!*

*Permanent employees only. Terms and Conditions Apply.

- Where do I do this awesome work?

The Illawarra just south of Sydney abounds with some of the most beautiful natural attractions to be found anywhere in Oz.
If the stunning beaches, coastal living and ability to go for a swim or surf before and after work isn't enough of an appeal then maybe its the lush rainforests in Minnamurra, or the trail riding on the escarpment that will get your motor running?
How about some of the most insta-worthy scenic drives and picnic spots anywhere?
Breweries and restaurants that abound with fresh locally sourced and organic produce?
Some thrills and laughs at Jamberoo recreation park?
There is something for the most luxe of us through to those with a no frills approach that will equally delight, truly a wonderful place to call home.

- Sweet, how do I apply?

Click the link and send us your resume once you have made sure you have the below requirements:
* Bachelors degree in Physiotherapy or APA recognised equivalent
* Minimum 2 years experience as a fully qualified Physiotherapist
* Full AHPRA registration or ability to obtain
* Current National Police Check
* Current valid drivers licence and own vehicle
* NDIS Workers Screening & Orientation
* Be fully vaxxed - COVID-19 & Flu
* Be a good human - Friendly demeanour
* Love what you do - A demonstrated commitment and passion for promoting the quality of life of the elderly
* Make what you do count - Excellent communication, time management and organisational skills
* Think outside the box - Ability to think creatively, develop programs and implement systems

- Questions, comments, thoughts?
Give Rhiannon a shout:
[email protected]
0405 677 831

Health Care Workers

• Do you have a passion for Residential Aged Care?
• Full Time or Part Time positions available
• Salary Range $51,324 to $56,628 per annum (FTE) plus shift penalties, allowances, leave and superannuation
• Warrnambool (VIC) location
• Attractive salary packaging available


Lyndoch Living Limited overview

Lyndoch Living is a not for profit organisation and is the largest provider of aged care services in the South West Region. Lyndoch Living employs around 500 staff and provides a diverse range of direct care and support services to individual clients and residents.

By continuing to evolve to meet the changing needs of the community and taking an innovative approach to our model of operation, we will confirm our position at the forefront of the care sector today, tomorrow and into the future.

Position overview
Lyndoch Living is accepting applications from suitably qualified from Health Care Workers for positions. Suitable candidates will have demonstrated an ability to adapt to a busy and changing environment whilst maintaining a high standard of resident care. Candidates will also have demonstrated a commitment to embracing the values of The Lyndoch Way. Applicants must also be available to work across a 7 day per week, 24 hour roster.

What we offer

• With a dedicated Education team, you will have opportunities to partake in professional development opportunities with a strong focus on personal growth and development
• Attractive salary packaging available options
• Excellent terms and conditions of employment in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021 – 2025

How to apply
To obtain a copy of the Position Description or to apply, please submit your application including cover letter, full personal particulars, qualifications and experience to www.https://www.lyndoch.org.au/employment/vacancy/.

Application process
All offers of employment will be subject to a series of pre-employment and safety screening checks prior to commencement.

- Who is Guide and what are we Guiding?

Guide Healthcare is a young business with the energy and enthusiasm you would expect from a chihuahua (without the small dog syndrome) and yes that is a reference to the office puppy Sammy!

We are a passionate team of Allied Health professionals (and others shout out to our support teams!) who have decided to live out the ethos behind why we studied to do what we do, help people to improve their quality of life.

We don’t love limitations to our creativity and to the possibilities for the individuals we support so we only partner with organisations who feel the same.

Supporting some of the best humans going is what drives us to keep learning and innovating to be equally as good as they are and supporting them to improve upon or retain their unique awesomeness.

We know that every human is different and so there is no one size fits all or tick box approach to how we treat and support our patients or our Guidians (as if it wasn’t clear enough that our team are superheroes we’ve named them as such!)

- Who are and what does a Guidian actually do?

We Guide… yes, it is as simple as that.

We Guide our patients and clients towards achieving their goals whether they are living in residential aged care, at home in the community or generally being legends while living with a disability.

We have a team of Physio's, OT’s, Podiatrists, Speechies, Dietitian's and EP’s who do the magic face to face (or via Telehealth when COVID gets in the way).
As well as a team supporting them from behind the scenes so they can focus on what matters!

Our Guidians focus on the individual and what they need so just as no two people are the same, neither are two days.

We like to mix it up and keep things fun and engaging with some healthy competition thrown in, which is how our cross-site comps and R.I.S.E awards kicked off!
* Have you ever seen a 88 year old compete in weightlifting?
* Someone with one leg smashing it in the long jump?
* A non-ambulant 2 assist person start walking unassisted and completing marathons through Tokyo (virtually)?
* How about a 97-years young lady thrashing the competition in a Blaze Battle?
* Groups of older adults engaging in mindfulness and meditation?
* Amazingly all of the above has happened through our cross-site competitions, clinician developed programs, and award winning initiatives, where we continue to amaze ourselves, our patients and their families with their incredible abilities and accomplishments.

- Ok sounds cool but what do I get other than the superhero tag?

Our Guidians are what make our business what it is, so equally we want to show them how appreciated they are, so if you decide to join our team this is what you can expect:
* Full-time, Part-time, Contract or Casual employment options
* Salary starting at $75,000 + Super + CPD (Depending on experience)
* $1000 Annual Continuous Professional Development Allowance*
* Relocating for this role - we can help with a relocation allowance!
* Above Award Salary
* Annual Salary review*
* Flexible working arrangements – got tiny humans to think of or just want to get more time at the beach let’s figure it out together!
* Monthly internal CPD
* Monthly internal awards
* 12-month New Graduate mentoring and training program*
* Ability to work in Aged, Home & Disability Care - offering diverse caseload and experience
* Opportunities for further career progression within a growing company
* $500 refer a friend bonus!*

*Permanent employees only. Terms and Conditions Apply.

- Where do I do this awesome work?

Mollymook is on the New South Wales South Coast abounds with some of the most beautiful natural attractions to be found anywhere in Oz.
If the stunning beaches, coastal living and ability to go for a swim or surf before and after work isn't enough of an appeal then maybe its Bush walking through national parks or traversing the cycle ways around historic lands that will get your motor running?
How about some of the most insta-worthy scenic drives and picnic spots anywhere?
Breweries and restaurants that abound with fresh locally sourced and organic produce, seafood abounds in this coastal paradise?
There is something for the most luxe of us through to those with a no frills approach that will equally delight, truly a wonderful place to call home.

- Sweet, how do I apply?

Click the link and send us your resume once you have made sure you have the below requirements:
* Bachelors degree in Physiotherapy or APA recognised equivalent
* Minimum 2 years experience as a fully qualified Physiotherapist
* Full AHPRA registration or ability to obtain
* Current National Police Check
* Current valid drivers licence and own vehicle
* NDIS Workers Screening & Orientation
* Be fully vaxxed - COVID-19 & Flu
* Be a good human - Friendly demeanour
* Love what you do - A demonstrated commitment and passion for promoting the quality of life of the elderly
* Make what you do count - Excellent communication, time management and organisational skills
* Think outside the box - Ability to think creatively, develop programs and implement systems

- Questions, comments, thoughts?
Give Rhiannon a shout:
[email protected]
0405 677 831

*This position qualifies for incentives under the NSW Rural Health Workforce Incentive Scheme, including up to $5,000 sign on bonus, and up to $5,000 each year (incentive value dependent on full-time equivalent, position and location). Find out more here

Employment Type: Full Time, Part Time and Casual opportunities available
Position Classification: Enrolled Nurse
Remuneration: $63,130.85 - $68,599.17 per annum, pro rata (+ super + 17.5% leave loading where applicable)
Hours per Week: up to 38
Requisition ID: REQ466696
Applications Close: 11 March 2024
Vaccination Category: A





Outstanding Experience. Infinite Opportunities.





Here in the Riverina, we treasure your nursing skills and experience and we’re ready to roll out the red carpet to welcome you to town.

We’ve prepared oodles of goodies to help you move and settle in, including:

Up to $5k sign on bonus + $5k rolling annual bonus (incentive value dependent on full-time equivalent, position and location). Find out more here!
$6K aged care incentive annually for RNs in aged care facilities
Salary packaging up to $20,600 per annum tax free for living expenses! Take advantage of novated leasing a new car!
482 temporary visa sponsorship considerations
Relocation assistance and accommodation support considerations
Subsidised gym and leisure centre membership for you and your family
Free confidential counselling services for you and your family


Craving a fresh start somewhere new and actually interesting? Join the incredible team in the Murrumbidgee District. Jump in at a comfort level that suits you: from state-of-the-art hospital that will remind you of the city, to small multi-disciplinary health facility where you literally get to do it all. No matter where you choose, your learning will be nurtured and you’ll be well supported to operate at the top of your scope.

And don’t worry - there are already oodles of young people here to welcome you: at work, in local clubs, at the pub, and down at the river!

There’s heaps to show your family when they come to visit, which is a breeze - you’ll be central to Sydney, Melbourne and Canberra. (You can always pop home for the weekend on a quick flight if you find a break in your social calendar!)

To help you make the move to our little slice of heaven, we’ll help cover your relocation and travel expenses, help you find housing and get settled, and help in other handy ways - just let us know how we can help.

Want to know more about the community of Deniliquin? Visit us here.




About Your Role

As an Enrolled Nurse, you will provide exceptional care with the skills to work collaboratively to achieve the best possible outcomes for patients.

You’ll put your expert relationship-building skills into practice and always demonstrate the core nursing values of patient-centred care, trust, and respect in every interaction.

*Our Facility is an identified NDIS service that will require the successful candidate to successfully obtain an NDIS Worker Check (NDISWC) prior to commencement of role.

Learn more about the role and requirements here.





Upgrade Your Career and Lifestyle at MLHD

Your application will require you to include a resume and cover letter outlining your skills and experience and why you are a good fit for this position.

Go on, you’ve earned a promotion, a world-class workplace, inspiring colleagues, award-winning sta? and patient programs - all wrapped up in a rich tapestry of cultural treasures. Contact Katrina Gunnett, Facility Manager - Corowa on 02 6033 7555 / 0436 854 213 or [email protected] for a confidential chat.




New applicants must have completed the COVID-19 Primary vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate. Should a medical contraindication certificate be provided, ongoing employment post certificate expiry is conditional to meeting COVID-19 vaccination requirements.

MLHD is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic, or ethno-religious minority groups and people with disability.

#RuralHealthIncentives

Your Career

This strategic channel role will develop the full 360 degree Cloud Service Provider partner led growth from leveraging Cloud Service Provider (CSP) partner teams, CSP partner reach and marketplaces. Reporting to the ANZ Cloud Service Provider Manager you will center your role on developing and growing channel led opportunities with partners who actively drive revenue for their business via cloud providers and marketplaces.. You will be responsible for educating and engaging the sales account teams within partners and at Palo Alto Networks on the benefits of tri party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital future. Success in the role will also require developing a strong internal network across Palo Alto Networks teams, including marketing, inside sales and Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow partner led marketplace transactions and New Customer Acquisitions
• Grow service creation for partners from customer cloud migrations and operations
• Business development with partners involvement to help activate them on Palo Alto Networks offerings
• Build a strong business network within the cloud service providers channels organizations - It is your responsibility to continue to nurture and grow your network
• Engaging with key stakeholders (Channel leadership, Channel Business Managers, Cloud Service Provider Partner Managers) build and execute on a your CSP channel plan
• As part of the overall plan, activate current marketplace partners, identify and recruit new partners who have viewed marketplaces as a relevant pathway in their go-to-market strategy
• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
• Work well in a team environment to ensure partner and customer satisfaction
• Design compelling value proposition that inspire partners to promote our solutions 
• Work with select partners and help them build a services catalog around our cloud security offerings
• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders 
• Build and maintain activity of performance reports and activity dashboards

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality management, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

Who you are?

Lyka is growing quickly, and no two weeks are the same. You will partner with each of the leads in each organisation to help us grow in headcount and also scale our culture and processes.

You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

What you will do?

• Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
• Moderating interactions on our existing social media accounts (Insta, Facebook, Pinterest, LinkedIn & Tiktok) to grow our following and maximise the level of engagement with our brand
• Working along side our Community and Social Media Manager, Marketing and broader team with regards to customer insights and feedback on interactions
• Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
• Help identify opportunities to accelerate the growth of our communities
• Ensuring the consistency of the Lyka brand across all online channels
• Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
• Work with Lyka’s operations team to ensure all customer order requests are executed
• Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
• Problem-solve through sometimes complex and challenging technical enquiries
• Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Your primary role is customer care with a focus on customer interactions on the social media platforms. The social media content is created and published by the Community and Social Media team.

• Helpful, positive and always looking to go above and beyond for customers
• An interest in, and passion for natural feeding
• Ability to demonstrate variable writing styles based on the audience and/or platform
• Have top of class customer service skills, including strong listening, well-versed verbal and written communication skills
• Strong grammar and written English
• Exceptional problem-solver with the ability to liaise directly with customers and escalate critical issues where appropriate
• A team player who's able to thrive in a small but quickly growing team
• A willingness to learn new topics, such as dog nutrition
• Organised and high attention to detail
• Resilient, high sense of ownership and comfortable with fast pace and ambiguity
• Must love animals/pets

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary carers and 6 weeks for secondary carers, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

We are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney’s gorgeous Central Coast

Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast

Gosford boasts a relaxed lifestyle that comes with 40+ sandy beaches, State Forests, and national Parks. A mild climate offers comfortable surrounds all year round. If you are looking for a more relaxed lifestyle or a sea change, consider Gosford as your next home.

About Us

ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment.

A vacancy has arisen for an experienced Customer Care representative who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances.

This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.

About Your New Role

Our Client Services Department requires a customer care representative to help co-ordinate daily operations and help facilitate the high emergency standards we are passionate about.

We are looking to appoint a talented individual who values team cohesion, innovation, maximizing nurse skillsets and the never-ending quest to improve!

This is a casual position, to help with annual leave, sick leave and other roster vacancies.

About You

As a successful candidate, you will possess the following skills and attributes:

• Previous experience in the Veterinary or health industry preferred
• 2+ years' experience within a client services position within a fast-paced environment,
• Have a strong work ethic and enjoy working as part of a team.
• Commitment to gold standard patient care and a “fear-free” approach to patient handling.
• The confidence and initiative to work autonomously yet lean on your team as needed.
• Ability to multi-task and navigate within a busy, multi-departmental workplace
• A passion for excellent customer service and exceptional communication and interpersonal skills,
• Exemplary organizational skills and a high attention to detail.

Does this sound like you? Apply now via the link!

BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all customers receive a professional and positive experience when interacting with us.

Responsibilities:

• Handle customer inquiries, including calls and emails, and provide prompt and accurate responses.
• Assist customers with policy amendments, renewals, payments, and cancellations.
• Maintain customer records accurately and update account information as needed.
• Collaborate with team members to meet or exceed customer service metrics.
• Follow established processes and procedures to handle customer cases efficiently.

• Exceptional customer service skills.
• Proficiency in using CRM software.
• Strong communication and problem-solving abilities.
• Ability to handle tense situations and diffuse customer complaints.
• Time management and decision-making skills.
• Adaptability and accountability.

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

 

 

 

 

Join growing team in Lismore as a Physiotherapist or Occupational Therapist. Become part of a dynamic, friendly and supportive multi-disciplinary team, enjoy professional development, and work with a diverse range of clients in the residential aged care sector.

About the company:

This is a fast growing team of over 80 allied health professionals dedicated to serving the North Coast of NSW and South East QLD, providing services in residential aged care, home visits, workplace health, and operating six clinics and gyms.

Your Responsibilities:

• Conduct group exercise sessions and falls prevention classes.
• Assess residents' needs in accordance with aged care standards and ANACC.
• Intervene and document post-fall incidents.
• Deliver ANACC Pain management programs, including 1 on 1 treatment, 1 on 1 exercise intervention, and group exercise interventions.
• Implement and enhance rehabilitation exercise programs.
• Collaborate with a team of allied health professionals and medical practitioners for effective treatment plans.
• Provide manual handling training competencies.

• A degree in Physiotherapy or Occupational Therapy.
• Ideally, have prior experience in residential aged care.
• Build strong rapport with clients and team members.
• Excellent communication skills.
• Hold a valid police check or NDIS worker screening check.
• Possess a valid driver's license.

• Full-time, part-time, locum, and casual opportunities with competitive pay based on experience.
• Receive ample support and opportunities for development and career progression.
• Access a graduate training program for new grads.

Don't miss this chance to be part of a vibrant team! Apply now or contact Anna for more information at [email protected]

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are on the hunt for someone who has a passion for working in customer services and who would like to join our vibrant, busy and supportive team.

This role is responsible for:

• Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, renewals, payments and cancellations.
• Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Maintains customer records by updating account information
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed the Customer Value team metrics while providing excellent consistent customer service.
• Correctly handles cases and follows processes and procedures
• Sets and adheres to call backs
• Handle calls and emails within the expected time frames
• Keep up to date on policies, procedures and insurer information

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities