BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all customers receive a professional and positive experience when interacting with us.
Responsibilities:
- Handle customer inquiries, including calls and emails, and provide prompt and accurate responses.
- Assist customers with policy amendments, renewals, payments, and cancellations.
- Maintain customer records accurately and update account information as needed.
- Collaborate with team members to meet or exceed customer service metrics.
- Follow established processes and procedures to handle customer cases efficiently.
- Exceptional customer service skills.
- Proficiency in using CRM software.
- Strong communication and problem-solving abilities.
- Ability to handle tense situations and diffuse customer complaints.
- Time management and decision-making skills.
- Adaptability and accountability.
- Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
- Exciting and rewarding team culture
- Quarterly recognition awards
- Business Casual dress code
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities
