Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

What you’ll do

• Lead simultaneous software implementation projects, from kick-off calls to go-live and post-training reviews, ensuring projects are completed within budget and TTV timeframes are met.
• Collaborate with a team of consultants and developers to customise and develop software solutions, fix bugs, and deliver top-notch customer experiences.
• Deliver system training to new and existing customers, keeping them up-to-date with the latest system features and best practices.
• Assist customers with software configuration to meet their changing needs and ensure optimal system performance.
• Ensure billable utilisation targets are met and engage with sales teams, implementation consultants, and customer support to deliver exceptional service, both in person and remotely.

• Effectively communicate with customers, manage their expectations, and identify new opportunities for training and consulting services.
• Manage project scope, timelines, and budget to deliver reference-able customer projects and achieve KPIs set with the relevant Delivery Services Manager.

What you'll need?

• 10+ years experience with WFM, Payroll, or CRM software is essential in this role!
• We need someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from you!

• Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
• Solid knowledge of software project management principles and methodologies will be critical to ensure successful project delivery.
• We're looking for someone who can work autonomously while maintaining a high level of professionalism.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to LinkedIn Learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Position:  Business Operations Coordinator

Datacom Location:  Brisbane

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

NOTE: This role is available for Australian citizens and residents only.

What You’ll Do   

• Load projects/contracts into the ERP and PSA toolset. 
• Load variations, sales orders, purchase orders, resource plans, and other artefacts into the ERP and PSA toolset. 
• Maintain financial records and provide regular reports on project spending and budget status. 
• Collaborate with project managers and team members to ensure that financial processes and policies are understood and adhered to. 
• Monitor project spending/WIP and ensure that invoices are processed in a timely and accurate manner. 
• Provide training and support to project teams on systems, tools, processes, and reporting. 
• Exhibit strong technical writing skills and create user guides, training materials, and documentation. 
• Provide support for audits and financial reviews, including preparation of documentation and review of findings. 
• Monitor system hygiene and follow up stakeholders for compliance. 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

You will be an exceptionally professional person who has incredible communication skills - both written and verbal. You have demonstrated Project Administration or Project Contractual/Commercial Administration and Project Financial Analysis experience, or experience in Project Delivery Coordination. You have a detailed understanding of the end-to-end Sales to Project Delivery Lifecycle. You can demonstrate a strong ability to work effectively in a very fast paced and continually changing environment and respond quickly and easily to changing demands, deadlines, and priorities. We are looking for: 

• Someone who is passionate, with great interpersonal skills and strong attention to detail. 
• IT Outsourcing Industry experience. 
• Industry standard certification and/or bachelor’s degree in finance, business, accounting, Project Management or related field. 
• At least 3 years of experience in project financial administration or a similar role. 
• Strong understanding of Project Methodologies. 
• Experience with Enterprise level ERP’s. 
• Strong understanding of financial accounting principles and budgeting practices. 
• Experience with Microsoft Suite applications, such as MS Project, Excel, Outlook, PowerPoint or similar equivalent tools. 
• Excellent analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work effectively in a fast-paced, deadline-driven environment. 
• Ability to work independently and as part of a team. 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Joining the commercial heart of our hotel and reporting to the Event Planning Manager, you will: 

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
• Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business

About OES

Online Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Finance makes it easier for us to win together as a business.  Our team works side-by-side with every other team to help bring commercial thinking into what they do and make decisions that support our strategic and commercial objectives.

The Commercial Finance Business Partner role is a great opportunity for an experienced Finance Business Partner to support growth and delivery of efficiencies in our core Education Partnership business unit across Australia and the UK. The primary purpose of this role is to be the trusted commercial partner for business stakeholders and executive team members in delivering to our strategic partnerships’ objectives.

The role will encompass business partnering, financial modelling/analysis and working collaboratively with the broader business stakeholders and broader finance team on a number of initiatives. The acquired deep knowledge on commercial performance will also support the monthly forecast and annual business planning process.

This is a proactive, commercial and strategic focused role and your day to day will include:

·       Working collaboratively with Marketing, Sales and Student Insights team in optimising decisions across the new student acquisition journey

·       Undertaking financial modelling/analysis to support strategic decisions and new business opportunities (organic or M&A)

·       Supporting broader stakeholders in formulating business cases

·       Working with key stakeholders to create short and longer term financial forecasts for the Education Partnerships business unit which feed into the monthly forecast and annual business planning process

·       Identifying opportunities for continuous improvement in current processes

·       Building deeper commercial knowledge and capability through the business

·       Coaching and mentoring other junior members in the team and support building a high performing, supportive and collaborative culture

This role will report to an experienced Commercial Finance Manager and suit a senior Commercial Finance Business Partner/Junior Commercial Manager who looks for a breadth of commercial exposure with a view that they will take on people management over time.

About You

To be successful in this role you will have:

• Strong communication skills and stakeholder management skills
• Ability to work in a high performing team and also autonomously manage own workload
• Strong financial and business development modelling skills (intermediate to advanced MS Excel skills)
• Ability to think creatively and apply different problem solving and modelling techniques (creating models from scratch is not required as the business has existing commercial models/ templates) 
• Ability to work in a fluid environment and manage competing priorities
• Experience of developing long terms plans and business cases
• Desire to grow and develop team
• Experience in the Education sector would be viewed positively
• Undergraduate degree (ideally Finance/Accounting/Commerce) and either part or fully qualified CA or CPA
• 3-5 years experience in commercial finance business partnering role

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If you are a self-started with strong desire to build long term value and passion to make a positive impact we would love to hear from you.

Overview

We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together.

Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability.

Applied EV creates an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team.

www.appliedev.com

Job Purpose:

Applied EV is looking for an experienced commercially minded Financial Planning Analyst who can support the senior leadership team to grow the business. 

The Role: 

This role will be involved in a range of activities across the business including, but not limited to:

• Preparation and management of complex financial modelling on existing, developing and proposed business initiatives.
• Assistance in business case development, with a focus on commercial outcomes to meet business growth opportunities.
• Providing analysis and interpretation of external and internal data to assist development of commercial strategies and opportunities.
• Supporting the preparation of commercial contracts, negotiations and management with relevant financial data and analysis.
• Supporting & providing guidance to the business in managing commercial issues, with a focus on process & procedural improvements.
• Contribute to business presentations and reports for internal and external use.
• Assist in preparation of periodic reports and information such as:
• reports for board and senior management,
• data/information for internal stakeholders,
• Q&A preparation and copy for internal and external communications.

You will demonstrate:

•  A track record of being involved with strategic projects with a degree of ambiguity (i.e. where to play, how to win)
• Intellectual curiosity and a learning mindset, with a passion for solving complex problems and ‘making sense’ of the world.
• An entrepreneurial spirit, with a passion for developing creative fact-based growth strategies, whilst demonstrating excellent business acumen.
• The ability to build and foster strong relationships with the senior leadership team and operational management, understanding what is happening at ground level across the business.

Skills and Competencies: 

The ideal candidate will have:

• Tertiary qualifications in Finance, Commerce, Accounting or related field.  Post graduate qualifications a bonus.
• Excellent knowledge of data analysis and forecasting methods.
• 5+ years of FP&A experience, including modelling, forecasting and business case analysis ideally within the technology, startup or an entrepreneurial focused industry.
• Highly developed conceptual reasoning capabilities, problem-solving skills, commercial acumen, quantitative and qualitative analytical skills.
• Superior communication, facilitation, influencing and interpersonal skills, are essential to building constructive relationships and credibility with diverse stakeholders and cross-functional teams.
• Proficiency in the use of MS Office and financial management software
• Sound understanding of related statutory and corporate governance processes.
• Excellent organization, communication, written, influencing, interpersonal and presentation skills.
• A strong analytical ability and being able to articulate the findings to key stake holders. 
• An entrepreneurial spirit, with a passion for developing creative fact-based growth strategies whilst managing ambiguity in a dynamic environment.

Only candidates with existing unrestricted working rights for Australia will be considered.

• Work at an exciting technology company within Australia in state-of-the-art new facilities delivering globally.
• Enjoy a strong sense of ownership of your field, with the satisfaction of working on developments that create the future of a new and growing class of electric vehicles in an established, dynamic and forward-thinking growing business.
• The opportunity to have ownership over your responsibilities.
• Work alongside a friendly and passionate team on cutting edge technology.
• Enjoy kitchen facilities, including an on-site barista, with snacks, drinks, lunch, fresh fruit and tea/coffee provided daily.
• Excellent additional employee benefits including access to Novated Leasing and Employee Assistance Programs.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We are looking for someone who is driven to make a difference and who has the integrity to do so in an inclusive and collaborative way. We are looking for someone with knowledge and experience of established project delivery frameworks, and who has the vision and desire to challenge these established ways of working in order to bring about better outcomes for our clients and our teams.

As an effective Director, you will have demonstrable experience in:

• Drive local business vision, strategy, focus and goals.
• Leading and managing large scale construction projects and programs as the key client interface. Establish and maintain a client-focused environment.
• Leads business development activities and provides communication and focus.
• Taking responsibility for stage gate governance throughout the projects lifecycle
• Developing and leveraging industry relationships and preparing strategies from a business generation and project delivery perspective.
• Delivers an exciting team vision, which inspires others to perform beyond their initial aspirations.
• Supports client organisations to develop and deliver major projects and programs efficiently and effectively.
• Manage the development of cost estimates from drawings and specifications.
• Lead the team across a variety of Infrastructure projects in the utilities and transport sectors. 
• Grow and develop exceptional people for your team.
• Displaying excellence in service delivery leadership.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across Clean Energy and Renewable projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In an Planner/Project Controls Specialist role, you will have knowledge in:

• Work in an integrated planning and cost environment within the project to optimise the use of available resources to complete work plan scopes within budget and time constraints.
• Ensure that the established planning and scheduling methodology is followed in developing project schedule.
• Develop Project Milestone and Progress tracking baselines.
• Assess subcontractor compliance with established scheduling methodology.
• Support the development of the Work Breakdown Structure to support project delivery.
• Perform analysis of schedule data; identify trends, issues, and areas requiring attention to the Lead Planner and the Project Team.
• Contribute to schedule reporting, including schedule forecast updates and schedule contingency management.
• Support schedule performance updates, analysis and reports in a timely manner.
• Ensure compatibility of contractors schedules with the integrated schedules/milestones.
• Analyse resource requirement and availability impacts on the schedule and recommend recovery options.

About Us:

JourneyOne is part of a family of consulting businesses that work across Australia and beyond, with bases in Perth and Melbourne. This family is called “Rmkble”, as a nod to our shared mission of making every journey remarkable.

Rmkble businesses are forward-thinking consulting organisations committed to making a difference as we help clients solve unique business and technology problems. Today, the family consists of JourneyOne, DataDivers.io, Jibility, Red Marble AI and ProcessPath.

We leverage our combined strengths and services to provide a full breadth of services that enables our clients to achieve their digital transformation goals. From strategy to execution to ongoing support, together we can provide a full suite of services that are delivered with the close relationship and nimbleness of a smaller organisation, backed by the strength of a larger group of businesses.

The Rmkble family of businesses share similar ownership but most importantly we share the same values and unwavering focus on delivering remarkable client and people outcomes.

Together we have strength. With a large team of specialised consultants and a wide range of products and services between our organisations, we have the right solution for all our clients’ digital transformation needs.

Join a dynamic and rapidly growing technology consulting family now expanding in the vibrant city of Melbourne. Committed to delivering remarkable outcomes for both clients and team members, we are seeking a talented individual to take on the key role of Basecamp Leader – Business Development and Delivery Management.

Responsibilities:

As a Basecamp Leader, you will play a crucial role in delivering exceptional results for our clients and ensuring the operational success of our business unit. Key responsibilities include:

Business Development:

• Develop and execute strategic sales plans to achieve sustainable business growth.
• Build and maintain strong client relationships, identifying opportunities to continue to add value and make their journey remarkable.
• Create compelling proposals and presentations.

Delivery Management:

• Operationally manage multiple client journeys, ensuring successful project delivery.
• Provide leadership and guidance to project teams, fostering a culture of excellence and innovation.
• Monitor project timelines, budgets, and quality standards to ensure client satisfaction.

Strategic Leadership:

• Drive sustainability by overseeing the long-term success and viability of your Basecamp (business unit).
• Lead cross-functional teams, promoting collaboration and effective communication.
• Identify and implement process improvements to enhance operational efficiency.

Adaptability and Innovation:

• Pivot when required to address evolving client needs and market trends.
• Foster a culture of continuous improvement, encouraging creative solutions to challenges.
• Stay informed about industry developments and emerging technologies.

Selection Criteria:

• Successful client outcomes and looking after people are your key motivators.
• Proven experience in business development and delivery or program management within the technology consulting industry.
• Background in program/project management and tech leadership with an agile, value-driven mindset.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills.
• Demonstrated success in delivering strategic outcomes.
• Strategic thinker with the ability to drive sustainable business outcomes.
• Adaptable and responsive to changing business needs.
• Bachelor's degree in a relevant field; advanced degree is a plus.

Characteristics typical of Rmkble Leader includes:

• Alignment with Rmkble principles and our commitment to creating remarkable people and client journeys.
• A true team builder and people leader.
• Personally driven by bringing change and unlocking value for customers.
• Passion for learning and supporting the growth and development of others.
• Pragmatism in balancing innovation with quality and timely delivery.
• Knowledge of relevant industry frameworks, best practices and technologies.

How We Will Measure Your Success:

• Delivery of remarkable client journeys.
• Delivery of remarkable people journeys.
• Successful journey execution.
• Sustainable growth.
• Building a connected team.

What We Offer:

• Competitive salary.
• Significant opportunity for career growth and development within our family of businesses.
• Collaborative and dynamic work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are a dynamic and results-driven professional looking to make a significant impact in a fast-paced environment, we invite you to join our team.

Please note that applicants must have full working rights in Australia and be based Melbourne, Victoria.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

In this pivotal role, you'll spearhead our digital transformation, collaborating with diverse teams to identify, implement, and optimise technology solutions. Teaming up closely with the Head of Technology, you will lead major software projects, ensuring that frank green remains at the forefront of innovation with scalable, flexible, and secure solutions across our applications landscape.

Your influence will extend beyond technology, shaping effective stakeholder partnerships and championing continuous improvement to address both current challenges and future opportunities.

Your Day to Day

• Engage teams in solution design, guiding through identification, evaluation, and implementation processes.
• Conduct business systems analysis, mapping requirements and optimising processes.
• Document system information, architecture, and user self-service knowledge base.
• Manage end-to-end project delivery, from stakeholder management to operational readiness.
• Oversee software procurement, governance, and vendor management.
• Provide ERP and application support, handling incidents and liaising with providers.
• Contribute to data and integrations analysis, design, and delivery.

Your Skills

• 5+ years’ experience in IT Business Applications/Solutions/Engagement Management.
• Project Management expertise (PRINCE2/PMBOK; waterfall/agile) with core business system implementations.
• Tertiary qualification in IT or related field or equivalent work experience.
• Strong engagement skills with diverse stakeholders.
• Proven business process analysis experience.
• Exposure to eCommerce, wholesale distribution, and manufacturing environments.
• ERP systems experience (NetSuite an advantage) and familiarity with SaaS applications like Jira.
• In-depth knowledge of contemporary analysis, design, and implementation methodologies.
• Expertise in application cyber security best practices.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

Our people love to work for us, here’s why! 

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner! 
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD 
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion 
• Learning and development including internal and external training programs to build your career skills. 
• An inclusive and diverse workplace culture centered on health, wellbeing and fun. 
• The ability to salary sacrifice for their very own BlueRock shares 
• Gym membership after one year of tenure and mobile phone allowance after 6 months! 
• We have our very own BlueRock public holidays to give our people the day off, on us! 

For more amazing perks of working at BlueRock and employee benefits – head to our careers page! 

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!   

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to [email protected].  

For this role, only candidates with the eligible right to work in Australia will be considered. 

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.   

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.  

We are looking for a skilled Salesforce Business Analyst based in Melbourne Location. This is a great opportunity to work with a global IT service leader and contribute to exciting projects.

• Minimum 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in the digital portal or app channel.
• Prior experience as a Business Analyst with a focus on Salesforce implementation and integration.
• Strong understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and CRM best practices.
• Experience in requirement gathering, gap analysis, and process documentation.
• Ability to translate business requirements into technical specifications for Salesforce developers.
• Experience in conducting user training and providing post-implementation support.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders.

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities

Our Client is a leading consulting firm working with a diverse range of clients, including Fortune 500 companies, startups, and non-profit organizations.

As an IT Business Analyst, you will play a crucial role in understanding client needs, analyzing business processes, and recommending solutions to improve efficiency and effectiveness. You will collaborate with stakeholders from various departments to gather requirements, conduct research and analysis, and translate findings into actionable insights.

Responsibilities:

• Collaborate with stakeholders to gather, document, and analyze business requirements
• deliver highly technical requirements to non technical stakeholders
• Identify areas for process improvement and propose innovative solutions
• Create and maintain comprehensive documentation, including functional specifications, use cases, and process flows
• Perform data analysis and provide insights to support decision-making
• Facilitate workshops and meetings to elicit requirements and drive consensus
• Work closely with cross-functional teams to ensure successful project delivery

Requirements:

• Proven experience as a IT Business Analyst or similar role
• Strong analytical skills with the ability to collect, organize, and analyze large datasets
• Excellent communication and interpersonal skills
• Ability to translate complex business requirements into clear and concise documentation
• Experience with business process modeling and improvement methodologies
• Proficient in data analysis tools and techniques
• Knowledge of project management principles and methodologies
• Ability to work independently and manage multiple projects simultaneously
• Relevant degree in Business Administration, Computer Science, or a related field

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

Elevate Your Experience: Embark on a Thrilling Journey as a Customer Experience Evaluator (CXE) with CXG! Step into the world of customer experience, and make an impact on customer service. Uncover insights, provide valuable feedback, and shape the retail landscape with us.

We are looking for Watch Enthusiasts or Collectors to participate in our projects in Melbourne, Australia.

You'll utilize your keen eye for detail to assess your customer experience journey and share your opinion anonymously by filling up our online surveys. Enjoy interesting projects, flexible schedules, competitive rewards, and a chance to enhance businesses across various industries

Join us and become an essential part of improving customer experiences with the CXG community!

• Good understanding of the Watch industry.

• Passionate about Watches, and improving customer service and retail environments. Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Willingness to adapt to varying assignment types and industries.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys
• You will need to be based in Melbourne, Australia and can travel to the City Centre.

• This is a freelance, project-based position
• Flexible working hours
• You will be rewarded and there will be a one-time bonus if you complete your 1st mission with us.

Due to growth and ongoing delivery success with our clients, Turner & Townsend's Project Management team in Melbourne are expanding and looking for an experienced Senior Project / Designer Manager. 

Responsibilities will include: 

• Lead and manage complex projects and programs as the key client interface
• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Management and resolution of key design issues and driving efficient and well coordinated design
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants

EstimateOne is an Australian-born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. Our platform connects Builders, Subcontractors and Suppliers and supports better decision-making by all parties.

About the role

This is an exciting role for a Senior Business Analyst to join EstimateOne, which will see you bridge the gap between various stakeholders and the development team, ensuring that the software solutions delivered align with business goals and user needs. 

This team has a broad and deep remit spanning Subscription, Billing and Payments (SBP) enablement and commercialisation. The main project that the team is working on is building functionality to enable SBP, in particular, migrating to Chargebee as our subscription management platform as well as supporting enabling tooling such as GoCardless and Salesforce.

This Senior Business Analyst role will support the team's delivery by:

• Ensuring stakeholders are both heard and kept up to date about the team
• Capturing and communicating system requirements for the team
• Documenting and communicating system functionality for users 
• Facilitating stakeholder training, usage and handover through communication, training,  documentation and sign-off of system functionality.
• Supporting the team's delivery, ways of working and continuous improvement
• Working with a range of wider stakeholders including the CTO, Engineering Manager, Engineers, Product Manager, Chief Customer & Commercial Officer, General managers and Head of Functions (Finance, Design, Sales, etc). 

In addition, the role will take on some project management and coordination responsibilities taking a disciplined macro view of time, resource, budget, risk and issue management.

We're looking for smart people who are keen to hustle and collaborate - it's that simple. The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful.

About You

• You’ve got a good track record in Business Analyst roles within a SaaS organisation (across subscriptions and billing is a bonus!)
• You are passionate about solving customer problems
• You have a strong desire to improve the team’s delivery
• You have a strong desire to help the business get value from our customers commensurate with the value we give to them
• You’re a clear and transparent communicator of progress and also needs
• You have strong Business Analysis knowledge and a willingness to uplift the team.
• You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
• You’re willing to understand the customer and business problems and help determine pragmatic ways to solve them
• You want to be part of the all-important cash register for a high-growth business. You’re interested in the commercial engine of a business - how to efficiently and effectively take payments, manage subscriptions and support flexible billing.
• You like to roll your sleeves up and get your hands dirty wherever you can

What else?

• We are flexible about hours. You don't have to work full-time, although we'd love it if you did - part-time is an option for all of our roles.
• You'll need to be a great communicator and a fluent English speaker.
• You'll need to be legally eligible to work in Australia.
• Formal training/education is nice, but not a hard requirement (after all, our founder dropped out of university after six weeks...)

Perks

There’s more to working at EstimateOne than just creating game-changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• Flexible working hours & the ability to work from home
• $5,000 each year to put towards your professional development
• 5 days of entrepreneurial leave per year, to work on your side projects and make them come to life
• Generous paid parental leave & volunteer leave
• $500 each year to create your perfect work from home set-up
• Business-wide activities each quarter (think escape rooms, pottery, cooking classes, lawn bowls, games afternoons)
• We also match not-for-profit donations 2:1 - to name a few!

EstimateOne is an equal-opportunity employer committed to providing a work environment that embraces and values diversity and inclusion. If you have any support or access requirements, let us know when you apply so we can support you. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

#LI-Hybrid

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide. 

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security. 

Moderna is seeking a dynamic and experienced Senior Manager Planning to join our Supply Chain Planning team at our Melbourne, Australia location. This pivotal role involves leading site planning processes, developing SAP/APO functionality, and delivering effective production plans for Moderna's innovative products. If you are passionate about playing a key role in a highly collaborative environment and eager to make an immediate impact, we invite you to apply.

Here's What You’ll Do:

Within 3 Months, You Will…

• Initiate Leadership in Site Planning: Take charge of the site planning processes, facilitating critical discussions with department heads, production managers, and other key stakeholders. These discussions will focus on aligning weekly and monthly production goals with company-wide objectives.

• Implement Global Standards: Apply Moderna's global supply chain standards to local operations, ensuring consistency and efficiency in site planning processes. This will involve adapting and integrating best practices and guidelines from the global team into the Laval site's unique context.

• Enhance Collaboration for Tactical Planning: Work closely with the Global Supply Chain (SC) Planning team to translate broader tactical plans into detailed, site-specific strategies. This will include adapting these plans to fit the unique production capabilities and constraints of the Laval site.

Within 6 Months, You Will…

• Optimize Production and Supply Plans: Take full control of the short-term production, release, and supply plans. This involves identifying potential deviations from expected due dates and promptly addressing these issues through well-structured internal governance meetings.

• Strengthen Collaboration with Warehouse Operations: Work in tandem with the warehouse operations lead to support the site supply chain lead. This collaboration aims at setting clear supply priorities and ensuring consistent and efficient material flow to meet production demands.

• Capacity Planning and Risk Management: Oversee the site's capacity for Drug Substance (DS) production over tactical horizons. You will be responsible for optimizing this capacity based on inputs from the Sales and Operations Planning (S&OP) process, and supporting the development of a comprehensive and optimized production plan, highlighting major risks, necessary decisions, and preparing materials for monthly supply review processes.

Within 12 Months, You Will…

• Drive Continuous Improvement: Lead the charge in continuously enhancing the site's supply chain processes. This will involve identifying areas for improvement, developing strategies for optimization, and implementing these changes effectively.

• Performance Monitoring and Problem Resolution: Conduct regular performance evaluations, focusing on metrics such as on-time supply to plan, inventory levels versus target, and critical material inventories. Utilize root cause analysis to pinpoint systemic issues and lead the charge in resolving these issues, ensuring that target performance levels are consistently achieved.

• Material Availability and Data Management: Collaborate closely with the Global Material Planning team to ensure material availability on a weekly and monthly basis. You will also be responsible for maintaining adequate planning and master data parameters, such as Minimum Order Quantities (MOQ), Lead Times, and order frequency, in close collaboration with master data management and the global supply chain team.

Here’s What You’ll Bring to the Table:

• BS/BA in Supply Chain, Science or Economics/Finance with 10 years’ experience.

• 8+ years’ experience as a Production Planner within Biotech, Pharma or other related batch production manufacturing environments. DS manufacturing Site experience strongly preferred.

• 5+ years’ experience with SAP MPS and MRP

• APICS/ASCM CPIM and CSCP accreditations preferred.

• Working knowledge of site supply chain processes including demand management, S&OP, production planning, capacity planning, material planning and procurement, order fulfilment, master data and life-cycle management.

• Demonstrated ability to lead through influence, at all levels, in a complex environment with matrix organization.

• Demonstrated ability to collaborate across boundaries (functional and cultural) and form effective working relationships with colleagues.

• Customer and business focused – determined to deliver successful outcomes in a cost-effective way.

• Demonstrated change management and process management experience is preferred: demonstrated usage of data to drive process improvements.

• Intermediate to advanced Excel skills

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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• Join a for purpose organisation making an impact in our community
• Remuneration Package Negotiable $100k Base Salary + Super + Access to NFP Salary Packaging
• Hybrid Work - Morwell/Scoresby Office Locations

Company Overview

We are a purpose led organisation with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognise that investing in our workforce is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine to five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview

You will partner with local management to build strong rapport and ensure that their business requirements are met and that they are fully supported to achieve great outcomes for the recipients of Melba’s services. You will work across the full employee life cycle, workforce planning, wellbeing, IR and ER issues and you will be a key contributor to an excellent corporate culture. This exciting position will see you leading the HR support function in Melba's Gippsland region, with support from the wider Employee Experience team, including Industrial Relations, Health, Safety & Wellbeing, and Strategic Business Partnering Manager.

Responsibilities

• Operate as a Strategic partner to Operational and Corporate Support leadership teams to deliver effective workforce solutions across the full employee life cycle.
• Establish effective relationships with key stakeholders and coach leaders to build internal HR capability to manage staffing issues.
• Analyse Employee Experience data to inform solutions to complex people issues.
• Proactively plan for current and future workforce needs.
• Foster a high performance culture through the provision of effective case management and advice.
• Support Change Management initiatives across your client group
• Collaborate with Strategic Business Partnering Manager on complex staffing issues.
• Engage with the broader Employee Experience team on Melba wide projects and strategic HR initiatives

About You:

• Proven experience (2 + years) as a HR Business Partner
• Strong working knowledge of legislative frameworks and industrial awards
• A skilled communicator and people person who has a record of success in developing and optimising relationships with a wide range of stakeholders.
• Strategic and innovative thinker who can develop solutions to the business to solve problems
• A flexible and positive outlook.
• Tertiary qualifications in Human Resource management or similar, or equivalent experience
• Ability to travel to the Gippsland region and/or Morwell Office periodically to support business teams.

Why Join Us?

• Be part of a transformative journey to create an exceptional workplace experience.
• Join a collaborative culture that values innovation, creativity, fun, passion, and flexibility (check out our values on our website).
• Embrace flexiblity in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations and members of Culturally and Linguistically Diverse Communities to consider joining our community.

We are seeking an experienced Project Administrator to join our Rail business line in Melbourne to support an on-going project. In this opportunity, you will take on a variety of duties across general administration and technical project support with exposure to finance tasks. 

Key duties/responsibilities

• Specialist technical project and general support to consultants, senior consultants, project managers and principals
• Document control of sensitive information pertaining to project inclusive of uploading and downloading significant amounts of data
• Filing and document management within company share drive and TEAMS
• Supporting requests for information and support team with current deliverables and planning activities
• Project reporting
• Project finance support as and when needed

Prospecting and lead generation

• Research and source opportunities, identify decision-makers, turn prospects into leads, and execute new engagements.
• Develop leads and continue engagement with prospective leads
• Call new potential prospects 
• Conduct regular competitor analysis
• Attend networking events to understand, engage and build new business opportunities 
• Stay up to date on trends and solutions and build thought leadership / consulting capabilities. 
• Leverage on contact network to meet and build a strong relationship with new business opportunities
• Send prospective emails to businesses
• Build, pipeline of prospects
• Build Strong relationships with our partner ecosystem to generate leads. 
• Assist in the organisation and execution of eWave marketing events. 

New opportunity management and closing

• Manage, qualify, and prioritise sales opportunities
• Prospect, consult and sell business solutions and services to prospective customers
• Develop strategic sales plans to target and sign new business.
• Create and contribute to the Sales Pitch in collaboration with the Delivery, Experience Services, Resource Management and Sales Department. 
• Work constructively with our internal teams to deliver winning proposals
• Create win-plans for active opportunities and execute 
• Managed and collaborate with the Sales Director and pre-sales to complete required RFPs 
• Update and maintain forecast 
• Maintain CRM and ensure prospect information is up to date and accurate

About Us

M-Renewables is the renewables and storage development business unit of Mytilineos leading the deployment of utility scale solar and hybrid power projects, with a proven track record of over 1GW medium to large scale solar projects and major battery storage installations, active across Asia Pacific (APAC) Europe, Middle East, Africa and the Americas.

Our APAC head office is located in Melbourne’s CBD, and we have projects located across Australia, including Wagga, Junee, Corowa, Wyalong, Kingaroy and Moura.

About the Role

We have an exciting opportunity for a Project Finance Analyst to join our team!

Location: Melbourne, CBD - with flexibility to work from home as appropriate

Contract Type: Full time, permanent

Reporting to the Global Head of Project Finance you will be a valuable member of the team supporting the Project Finance team and respective Development team in focus regions (Europe, APAC, Latam – with particular focus on Australia), on all activities related to financing of projects, including market and risk analysis, financial modelling, project finance bankability, bonding requirements, swaps, finance execution, valuations, reporting and portfolio management etc.

As a Project Finance Analyst, your key responsibilities will include:

• Prepare bank teasers and RFPs for lending terms, assess bank offers, review documentation.
• Manage bank processes, including NDAs, information provision, soliciting and assessing responses, due diligence coordination.
• Manage financial models from project financing identification, through investment assessment and approvals, due diligence processes and transaction execution,
• Post-execution management of project cashflow, performance and provision of bank information and reporting (portfolio management)
• Market research - maintain database of relevant renewables market transactions for pertinent jurisdictions.
• Assist with deal execution, including documentation, coordination of advisors, hedging, bank guarantees.

About You

To be successful in this role, you will have:

• Completed and undergraduate degree in finance, business, economics, engineering

• Project finance related experience, in a bank, fund or advisory firm.
• Relevant renewable energy industry experience strongly preferred.
• Substantial experience with building and using financial models would be valued.
• Experience in deal team/transaction process including RfP, price negotiation, due diligence, loan and project documentation, interest rate hedging, financial close process.
• Financial modelling skills and understanding of three-way financial statements.
• Fundamental understanding of relevant cashflow and legal principles for project financing.
• Sound knowledge of financing concepts and credit/risk analysis.
• Basic understanding of renewable energy projects (wholesale electricity market, PPAs, grid/network connection, renewable energy generation).

Does this sound like you?

If this sounds like an interesting opportunity, please apply by submitting your application. We kindly request that you include a cover letter and resume in your application.

If you have any questions regarding this role, please email Ashley Brundell, HR Generalist APAC [email protected].

Our Culture

At M-Renewables, our people are the most important and integral part of our organisation. We pride ourselves on being a solutions focused business, both for our customers and in turn, their customers. These solutions come from the creativity, experience and commitment our people demonstrate on a daily basis.

Our core values Challenge, Excellence, Change, Resilience, Respect and Sustainability drive our culture. Underpinning these values, is our commitment to the health and safety of our people.

M-Renewables is an equal opportunity employer and is committed to making employment-related decisions without bias or discrimination. For selected roles, the preferred candidate may be required to complete a pre-employment medical assessment and/or a national police record check prior to an offer of employment being made.

What you get to do in this role:

• Be accountable, manage and lead the ITSM business in the east while also being a key member of the ITSM practice leadership team
• Develop your team and people including coaching, mentoring and specialty skill development for all roles
• Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible
• Be the Subject Matter Expert on ITSM best practices and advise customers, employees and partner people
• Drive the continuous improvements of your business, our methodology and service offerings based on field experiences and needs
• Identify areas of ITSM process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Be accountable to ensure customer engagements that are under your or teams span of control are complete, consistent, high quality, on time and deliver valued outcomes
• Be an active participant, contributor and thought leader in Communities of Excellence for this specialization
• Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM Services portfolio, capabilities, expertise, best practices and solutions