Euromonitor International is looking for a seasoned account manager with a passion for making the customer experience a success to join our growing team in Sydney. This is a great opportunity for someone to influence the decision making and strategy of some of our biggest clients in the corporate space. 

• Work for the leading market research firm in the world, with 50+ years of global FMCG experience, award-winning forecasts and 16 offices across the globe.
• Work with an ambitious, hardworking, and growing team based in the heart of Sydney. Euromonitor’s plans are set to have double digit growth and grow the corporate base to new business divisions and functions.
• Grow your skills with Euromonitor to become a strategic advisor to top FMCG companies.

The successful candidate will need to demonstrate a high level of commercial aptitude, strategic thinking and problem solving.

The Account Manager and Customer Success Executive (AM & CSE) is responsible for (1) maintaining and growing our existing book of business, (2) build strong relations with new contacts at the local offices of a list of global subscribers, and (3) proactively provide support and lead with insights to embed Euromonitor as their key solution provider. This is a proactive, activity driven role where success is ultimately measured in activities completion rate and revenue growth. The AM & CSE must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

Key Responsibilities

• Secure contract renewal and grow revenue for each client.
• Develop client relationships
• Understand client’s organisation, strategy, and priorities, through extensive mapping and strategic planning, grow network of users, grow usage, successfully convey benefits of Passport and Euromonitor’s methodology, establish Passport as must-have, develop partnership style relationship.
• Provide expert research support to all clients, through detailed understanding of Euromonitor’s product portfolio and research methodology.
• Encourage more usage/users and information sharing to allow more client participation in our research.
• Provide support to your list of local and global accounts which include but not limited to:
• Solving queries;
• Training users in-person and/or via online demonstrations;
• Developing new users;
• Collecting value stories;
• Handling registration and solving login issues;
• Cooperating with our Client Consultants to generate more consulting leads;
• Working with our Client Consultants to upsell Passport subscription.
• Collaborate with industry teams:
• Develop product offering to meet the changing needs of our client base.
• Leverage research and industry expertise into the client base.
• Effective internal coordination and willingness to learn from your management to identify gaps and development opportunities

Skills/Proficiencies Required

• A self-starter who is looking to work with an ambitious and dynamic team
• Networking, strategic, and structured communication skills to uncover new opportunities and deepen client relationships.
• Tenacity, drive, commercial awareness, persuasive and negotiation skills to progress and close deals.
• Target oriented – ability to meet both revenue and activity target monthly and annually.
• Ability to manage workload across all clients, balancing proactive commercial activities with reactive client support.
• Ability to solve problems and react positively to change.
• Excellent communication and presentation skills.
• Knowledge of consumer market trends and dynamics is preferable.
• Right to work in Australia, based in Sydney

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

• Newly created position in an exciting ASX listed, Australian-founded techonolgy company  
• Work at our HQ in Darlinghurst, providing far-reaching support in a highly engaged, welcoming and ambitious executive team. 
• Ample opportunity to collaborate widely, work on a diverse range of projects and tasks, identify areas of improvement and contribute greatly to a growing business. 

About the Opportunity 

We are seeking a highly motivated Senior Executive Assistant to provide hands on support to the CEO and COO and overarching support to the Executive Leadership Team on a daily basis. This role will be instrumental in ensuring our leadership team are accountable, focused and organised throughout the year. 

We take pride in being a global team and business, with team members situated around the world.  As a Senior Executive Assistant, your ability to connect colleagues, convey information and widely support a geographically diverse team will be essential. Given the requirement to work and collaborate across multiple time zones, there may be the need for this role to work outside of ordinary business hours from time to time. 

You will be given responsibilities in upcoming exciting and new projects and will also have the opportunity to lead the transition into a brand-new office space. 

Key Responsibilities: 

• Manage CEO/COO schedule and agenda, identifying priorities and deadlines and finding solutions to maximise efficiency and time. 
• CEO/COO diary and inbox management, including ad hoc errands as required 
• Set up meeting rooms, arranging for technology, equipment and catering to be provided. 
• Minute taking for domestic and global meetings, preparing action items, and distributing materials to meeting attendees 
• Assist in the preparation and circulation of agendas, presentations and papers for Board and Committee member meetings 
• International and domestic travel and itinerary planning for CEO/COO and Executives 
• Organise and coordinate company and social events, including venue, and catering 

• Be the point of contact for and liaise with building management to coordinate office and building related facilities  
• Build strong rapport with internal and external stakeholders 
• Manage company vehicle bookings, tracking employee use and maintenance requirements 
• Preparation of corporate documentation such as memos, letters and invoices 
• Coordinate with Marketing Partner to support communications across company social media accounts 
• Assist with administrative tasks associated with the onboarding and offboarding of employees 
• Create and maintain company distribution lists and update as workforce changes 
• Office supplies ordering and general office management/coordination responsibilities as and when needed (up to and including light tiding duties of meeting rooms and shared spaces). 

Who are you? 

• Extensive prior experience in similar position and work environment.  
• Comfortable supporting a broad range of internal and external stakeholders in a growing business that is subject to continuous change, transformation and evolution. 
• Ability to effectively and efficiently multitask, prioritise and meet deadlines. 
• Excellent time management skills. 
• Well-developed organisational skills that can assist in coordinating wider teams and encourage collaboration. 
• First class attention to detail. 
• Fantastic interpersonal skill sets and the ability to form relationships, gain trust and maintain transparent communication. 
• Excellent verbal and written communication skills. 
• Professional discretion and confidentiality. 
• Self-motivated and agile, comfortable working in a fast-paced environment 

• Enthusiastic & forward thinking. 

How to Apply 

If you are looking for the opportunity to evolve your career with a successful global business, we encourage you to apply now. Please submit your application via the link provided. Please attach your resume in your application. 

• Join a renowned furniture brand founded in Norway over 50 years ago. Sophisticated and design conscious products on a global scale.  
• Drive growth & manage National Key Accounts (Regular interstate travel required). 
• Lead, mentor, and inspire your team, shaping high-performing and proactive team members. 
• Shape and execute strategic initiatives that drive significant business impact and build brand reputation across Australia.  
• Partner directly with the CEO and Global Senior Leadership team members to develop and execute on business objectives.  

About the Opportunity 

Reporting and partnering directly with the CEO, this role is all about strengthening our sales strategies, identifying new opportunities, proactively building relationships, leading and driving results nationally. The National Account Manager plays a pivotal role in our client’s business. You will be responsible for delivering on business objectives, shaping and executing sales strategies across a national portfolio of new and existing business and will use your financial and commercial acumen to manage budget and the PNL. You will be leading, and responsible for, the management of an important new account that the business has landed on a national scale.  

You will be seen as a trusted Brand Advocate to our customers, partners, retailers, prospective clients, and internal team members. Your role will involve understanding and passionately communicating the value of our products and our business unique aspects. With a sound understanding of sales techniques, an ability to formulate insights and problem solve, a proactive approach to work and a natural and inherent ability to connect and converse with a range of stakeholders, you and your team will continue to grow our client’s business.  

• Drive revenue growth within a designated portfolio of existing business. 
• Manage the department's budget and have accountability for the PNL.  
• Proactively seek and secure new independent or group accounts, strategically avoiding direct competition with existing account locations. 
• Identify and act on opportunities to achieve year-over-year sales growth. 
• Analyse competitors, trends and share business insights to foster meaningful outcomes for continuous improvement. 
• Provide education and training of internal staff on our products, procedures, selling techniques, and promotions. 
• Collaborate on staff incentive activities using the allocated annual budget to boost sales. 
• Proactively contribute to and monitor promotional strategies for your accounts, ensuring impactful initiatives.   
• Prepare and submit the monthly sales report to the managing director. 

What you will need to succeed 

Most importantly to our client, you are someone that thrives in a SME environment and is keen to contribute to a smaller team dynamic. You are a team player, happy to be hands on across a wide range of tasks, want to build a business and grow close connections with the team around you.  

As a people leader, you bring high energy and a commitment to deliver outstanding results. You are a strategic thinker who is adept at aligning business strategy to deliver operational excellence. 

• A minimum of 7+ years in business development, account management or a similar position. Years of experience are just a guide, if you are interested, please apply.  
• Excellent communication skills, the ability to negotiate and manage commercial agreements, and past experience with both new and existing account management.  
• Proven track record of successfully implementing and managing a budget and PNL is essential. Financial acumen is required.  
• Proficiency in CRM software and Microsoft Office suite. 
• Self-motivated with a results-driven mindset. 
• Strong analytical Mindset with ability to draw Sales reports. 
• Willingness to travel for meetings, retailer visits and industry events (essential – please do not apply if you are unable to regularly travel interstate) 
• Strong problem-solving skills and a customer-focused approach. 
• Hold an Australian Driver’s license. 

Please note, an annual international trip to the company’s headquarters in Norway may be required.  

Interested? Apply now! 

If this seems like the perfect role for you, please apply via LinkedIn and provide a resume and cover letter (optional but preferred). You can email Georgia should you have any questions via [email protected].