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Position:  Operations Engineer

Datacom Location:  Adelaide, Brisbane, Canberra, Melbourne and Sydney (Not WA)

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You'll Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

• Around 2 (near or above) Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Talent’s Solutions business was created following demand for different recruitment supplier models.  Our solutions are diverse, bespoke and customer orientated. They are designed to last through evolution, and as our business continues to adapt to the changing technology landscape so will this team.  Our consultants operate as part of the client's team, going to market with the client brand but with the support of the Talent business.

We are now looking to hire a superstar TA Lead for our growing team where you will be deployed onsite with one of our clients.

Some of what you'll be doing:

• Proactively source candidates through various channels, utilising database searching, online search techniques, meet-ups, events, and referrals, as well as creatively identifying new channels to attract top talent.
• Foster a positive and engaged team of hiring managers, promoting a collaborative and supportive work environment.
• Cultivate strong and enduring relationships across the organisation, ensuring effective communication and cooperation.
• Develop and maintain a comprehensive understanding of the business, its culture, and strategic objectives.
• Provide constructive guidance and influence to hiring managers and HR, enhancing recruitment processes and selection techniques.
• Stay updated with the latest recruitment best practices, utilising this knowledge to advise HR and the business, ensuring a competitive edge in the market.

The Team

As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product.

This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for availability and efficiency of the server infrastructure that runs our SaaS platform, while consuming and deploying products that have been newly developed by engineering teams.

You will be working closely with engineers and developers across the company.

Responsibilities

• Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both Australia regulated markets  and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

How will you contribute to the Xref team? 

This is a great opportunity for a budding data engineer to gain a strong foundation in a high performing company. You will work with leading technologies and be supported by a highly experienced team to deliver the information, analytics and capability needed for Xref to be a customer focused, data driven organisation.

You will design, build, run and support cloud-based data processing platforms, real time workload and streaming data flows in a large utility environment. 

Your key responsibilities will be:

• Software design 
• Software deployment on AWS 
• Data design 
• Develop, test, and maintain data/software applications to extract data from diverse and scattered sources, and transform and load it into several different storage systems. 
• Develop, test, and maintain software applications to connect and extract data from diverse external APIs 
• Create AI systems to process unstructured data to solve classification and dimensionality reduction problems. 
• Implement, manage, and upgrade data infrastructure and software applications for the numerous present and coming data workloads.
• Collecting requirements for the development of new data systems.
• Compose extensive documentation on software applications, data assets, data lineage, and data products. 
• Give support on data and data system matters as SME, sharing best practices on software design and data handling.