The Team
As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product.
This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for availability and efficiency of the server infrastructure that runs our SaaS platform, while consuming and deploying products that have been newly developed by engineering teams.
You will be working closely with engineers and developers across the company.
Responsibilities
- Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
- Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
- Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
- Design and implement procedure to accomplish maintenances where automation and tooling cannot drive resolution of root causes with internal team members.
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues in both Australia regulated markets and global Commercial infrastructures.
- Troubleshoot database backup and restore failures as well as perform database migrations.
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
