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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provides technical support activities for a production processing environment.
• Installs, maintains and supports applications and major IT system components, subsystems.
• Customizes specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions.
• Analyzes and resolves problems related to failures in application and ancillary software components.
• Provides technical assistance to Operations, Systems Support, and Application Support staff.
• Creates and maintains complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions.
• Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards.
• Analyzes business and technical requirements; translate those requirements into product designs.
• Develops programming logic for new technology solutions.
• Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Plans, analyzes and forecasts activities to plan projects and tasks.
• May provide leadership and/or guidance to other technical professionals.
• Communicates system architecture to technical and business audiences.
• Writes technical specifications and other forms of documentation.
• Educates internal users on software capabilities and use.
• May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions, infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans.
• Other related duties assigned as needed.
   

What you bring:

• Bachelor’s degree in computer science, information technology or engineering or the equivalent combination of education, training, or work experience.
• Experience in IBM Mainframe Assembler IBM or Mainframe COBOL is required DB2 Database
• Good to have experience in
• Demonstrated knowledge of FIS products and services
• Demonstrated knowledge of financial services industry
• Demonstrated knowledge of mainframe and/or open systems operating systems
• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
• Proficiency in business modeling and business requirements definition disciplines
• Understanding of software/hardware installation methodologies
• Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the best approach to take
• Flexibility, versatility, dependability
• Positive outlook, strong work ethic
• Willingly and successfully fulfills the role of teacher, mentor and coach

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for an experienced and strategic Account Executive whose passion is
generating new business (new logo acquisition) for Freshworks. They should have a
consultative sales approach, a successful track record growing and on-boarding clients
with polished presentation skills. This person must demonstrate all the behaviors
associated with a high performance sales culture, specifically creating their own pipeline
of new business opportunities through proactive outbound prospecting to new accounts
and delivering results against a quota.

While supported by an experienced BDR team and extensive outbound marketing, this
person should be a self-starting acquisition seller, planning and actively seeking new
logos to bring into the Freshworks family.

The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to
learn and adapt in any situation. They should be prepared to develop and execute
against a territory/account plan and consistently deliver on revenue targets and have a
strong can-do attitude in an agile and ever-changing environment as the company
moves into new markets and new technology segments. The ideal candidate will possess
both sales and technical expertise along with engagement skills from a CXO level to
technical and operations staff. The Account executive will be an exceptionally strong
analytical thinker who thrives in fast paced dynamic environments with good
communication and presentation skills.

Responsibilities:

● You’ll become the resident expert on the Freshworks platform for our customers
and will sell new customers on our cloud-based software

● Drive new logo acquisitions to meet or exceed revenue targets
● Demonstrating / selling value to key stakeholders within the accounts
● Build a plan to maximize revenue and customer satisfaction within your accounts
● Create & articulate compelling value conversations with C-Level stakeholders and
also work in alignment with inside stakeholders namely peer AEs, Customer
Success, Implementations, Billing, Support, deals teams etc.
● Close large, complex deals involving multiple executive level stakeholders
● Collaborate with and lead a larger cross functional team to close large complex
deals
● Demonstrated experience managing complex sales cycles and negotiating win-
win agreements based on value based selling
● Exceeding activity, pipeline and revenue goals on a quarterly basis
● Build strategies and execute on the plan in the assigned territory with the goal of
generating and maintaining 3x forward-quarter pipeline
● Analyze sales/metrics data from your accounts to help evolve your strategy
● Assist customers in identifying industry relevant use cases and educate customers
to make a strong impact on their business
● Develop long-term strategic relationships within key accounts

What you get to do in this role: 

Be a core part of a new team we are building in Amsterdam. The role of the Senior UX Design Strategist – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.

Responsibilities:

You will act as the ServiceNow subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Discovery activities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The right candidate also is comfortable working with Figma to design interface prototypes to guide the implementation of a configured solution.

• Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
• Recommending platform-specific solutions in collaboration with Impact colleagues
• Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
• Articulating design concepts and solutions to technical and non-technical stakeholders
• Thought leadership - ability to lead, influence & mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment
• Plan, facilitate, and co-deliver design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Develop and maintain strong working relationships with other teams
• Mentor resources and peer review work

Hi. We’re OFX, a global provider of online, international payments, cards and expense management services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

OFX's engineering team has a wealth of experience in finance and tech companies, from startups to global names. We obsess over understanding our user needs and the related financial fundamentals. As a Senior Software Engineer, you will be joining a team that ship reliable code fast and use the latest frameworks and technologies to deliver an A+ experience.

We are open to fully remote candidates within Australia or New Zealand. 

What you do

• Translate application requirements, story boards and use cases into functional applications
• Design, build, test and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automization
• Enhance usability of our applications (UX / UI)

• 12 month fixed term contract
• Hybrid working as standard
• Work with purpose

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

Situated in the Business Analysis Practice, the Senior Business Analyst has two main priorities:

1. Supporting the Product Owner/Business Owner/Sponsors to ensure that business needs and solutions options are understood
2. Ensuring the product/platform/project team have a shared understanding of the requirements, through written and verbal communication.

The Senior Business Analyst’s responsibilities include:

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role will play a key role in modernising, securing, and shaping the future of our infrastructure and ensuring it continues to meet the business needs. You will work and collaborate closely with the engineers within the team and other business units within the division. The role also includes responsibilities to assist with conducting technical reviews for new and ongoing tactical and strategic initiatives.

Primary Accountabilities, Duties and Responsibilities:

• Broad IT technical skills with at least 5 + years’ experience in a similar role.
• Automate and maintain operations in cloud-based environments using IaaC.
• Design and implement CI/CD pipelines.
• Create and maintain detailed design and how-to documentation.
• Collaborate with team members on the delivery of new features.
• Work closely with the engineers, developers, BA’s and architects in the creation of advanced cloud solutions
• Evolve the platform in-line with developments and changes to cloud-based capabilities and services.
• Identify technology improvement and transformation opportunities to enhance customer service, reduce operating costs, and maximise the speed of implementation.
• Participate in technical discovery and design.
• Liaise with security team members to ensure the platform is secure.
• Addressing identified security vulnerabilities in a proactive and timely manner.

We'd love to hear from you if have:

• Proven experience in a major Cloud provider such as AWS (preferred), GCP, Azure.
• Proven experience in Cloud networking such as VPC, NACL, Security Group, Firewalls, LBs.
• Demonstratable experience in Infrastructure-as-a-Code frameworks and automation such as Terraform, AWS CDK, Cloud Formation, Ansible.
• Demonstratable experience with source-code repositories and CI/CD pipelines such as Gitlab, Github, Bitbucket, etc.
• Experience with industry compliance frameworks and participation in security audits – PCI, ISO, TDIF.
• Experience working in Agile teams with recurring rituals such as scrums, retros, sprint planning.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.