What you get to do in this role:
Be a core part of a new team we are building in Amsterdam. The role of the Senior UX Design Strategist – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.
As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.
Responsibilities:
You will act as the ServiceNow subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Discovery activities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The right candidate also is comfortable working with Figma to design interface prototypes to guide the implementation of a configured solution.
- Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
- Recommending platform-specific solutions in collaboration with Impact colleagues
- Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
- Articulating design concepts and solutions to technical and non-technical stakeholders
- Thought leadership - ability to lead, influence & mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment
- Plan, facilitate, and co-deliver design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
- Develop and maintain strong working relationships with other teams
- Mentor resources and peer review work
