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Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs. 
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Due to our quickly expanding client base, we're looking for Senior Financial Accountants to join our expanding team. If you come from public practice, but are looking for a change that offers flexibility, travel and the ability to manage your own portfolio of clients, then this is the role for you!

Key Responsibilities

• Mentoring mid-level and junior staff through reviewing work, providing clear, concise and supportive feedback within a culture-focused environment
• Preparation and review of monthly management reports, budgets and cash flow forecasts for clients’ businesses
• Explaining the key insights from financial information and management reporting to small business owners, in a clear and simple manner
• Utilising Xero to build dashboards that deliver accurate and timely financial insights 
• Prioritising and handling multiple tasks and jobs effectively, while still maintaining high-quality work
• Being the focal point for all queries and advice from your clients, ensuring they get the support they need from our services
• Developing and maintaining positive relationships with your clients, working with them to achieve their business goals.
• Remaining current on industry trends, changes in regulations and best practices, and effectively communicating this information to clients in a clear and simple manner

Requirements

• Degree qualified with minimum 2-4 years’ experience in public practice
• CPA or CA qualified
• This role can require some travel to our clients businesses. A valid driver's license and access to a vehicle on weekdays is required
• Experience working with small business clients
• Proficiency in Xero and Xero Practice Manager
• Exceptional written and verbal communication skills
• Proven ability to manage a portfolio of clients and review the work of junior staff

Benefits

• $100,000-$120,000 + super (depending on experience) + company mobile + km allowance
• Financial support with any formal studies and industry licenses and registrations
• Yearly overseas holiday for our top performers across the business
• Regular social gatherings, conferences and ongoing engagement activities to support professional development and team building
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

At Retinue, we believe that diversity, equity, and inclusion are crucial to our success. We recognize that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or other differences.

Apply now to join our team and contribute to the success of Australian small business!

Responsibilities / Tasks

GEA is one of the world’s largest systems suppliers for the food, beverage and industrial sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, we enhance the sustainability and efficiency of production processes globally. We’re Engineering for a Better World!

An opportunity is currently available in our Separation and Flow Technologies Sales team to drive growth in the Australian market.  Based at our facility at the Melbourne Airport Business Park, the role requires an astute Sales professional with engineering/technical skills who can clearly identify, understand and explain to existing and potential clients the benefits and optimisation to be realized through the implementation of our technologies, specifically separation in the Water and Wastewater Industries. 

Other responsibilities include:

• Visiting regular and prospective client businesses to establish and act on selling opportunities across Australia
• Monitoring customers' changing needs and competitor activity
• Tendering, Quoting and negotiating prices and credit terms, and completing contracts and recording orders
• Making use of Digital Tool such as CRM for maintaining customer account data such as Installation / Equipment Details / Tech Requests & Service Offer Requests.
• Budgeting and forecasting
• Attend relevant industry forums / trade shows and exhibitions

Your Profile / Qualifications

To be successful in the role you will be a dynamic, results driven individual with strong written and verbal communication skills and a collaborative nature.   In return you will be provided with an attractive package compromising of base salary, superannuation, competitive bonus and vehicle, plus benefits to support your wellbeing and work life balance. Being part of a global organisation also means that opportunities for personal development and growth are in abundance! 

Joining GEA means you get to be a part of proud and passionate team who get to see the effects of their work every day – from the farm to the supermarket and beyond, our solutions really do have a positive impact on people’s daily lives and help make the world a better place.   

Sound good?  Apply now!

Did we spark your interest?
Then please click apply above to access our guided application process.

The primary role of the Team Leader, located in Melbourne Australia, is to manage team members/agents to ensure that key client deliverables are met and exceeded. This will be dependent on the campaign you work on and Key Performance Indicators (KPIs) outlined by the client being serviced.

Key focus areas will include team and agent development/engagement, process improvement, compliance and quality assurance.

Your Accountabilities In this position you will be working in our Operations team and directly reporting to the relevant Operations Manager, Australia.

Core Operational | In line with your operational remit
• Undertake daily ongoing training and development of existing team members to up-skill staff
• Drive improvement projects and ensure all staff are actively working towards achieving targets and KPIs as set by Operations Manager – daily/weekly/monthly
• Liaise with Operations Manager to identify strategies and ways to improve efficiency and performance within the channel
• Organise daily motivational meetings and team feedback sessions
• Work cooperatively and effectively with internal and external stakeholders
• Depending on team staffing and rostering levels, when required, accept or make calls and provide effective and efficient service to customers
• Ensure daily administration tasks are adhered to maintain a tidy and efficient working environment
• Assist the P&C Team in following up employee documentation if required
• Ensure customer complaints are actioned and resolved as per customer service guidelines • Must be willing to lead by example and engage with customers, double-jack with staff to provide mentoring and guidance
• Act as the client representative in the event an enquiry, investigation or complaint escalates and cannot be resolved by the Agent
• Role model appropriate behaviour in terms of demonstrating compliance in punctuality, reliability and teamwork

Your Capabilities
The key capabilities you will need to demonstrate in this role are: Flexibility and adaptability
• Adjust approach in line with changing priorities, is open to acquiring and developing skills and knowledge, adapt to new ways of working or organise work to deliver results Managing People
• Builds an organisational culture in line with Acquire values; Inspires commitment of others towards goals and vision of the organisation
• Drives a positive organisational culture • Promotes and maintains the wellbeing and motivation of others Innovation and Continuous Improvement
• Process ideas and concepts across the business to develop new and different ways of thinking, working, or delivering solutions
• Strives to improve efficiency, effectiveness, and quality of work Self-Awareness
• Has conscious understanding of the impacts of own behaviours, emotions, and thought processes
• Takes action to improve personal effectiveness Business and Commercial Acumen
• Ability to drive financial performance and meet targets Communicate with Impact
• Use various communication types to convey information, ideas, and insights in ways that maximizes understanding of key messages Critical Thinking and Problem Solving
• Objectively analyse and evaluate available data, points of view, needs of stakeholders and potential solutions before recommending relevant actions or decisions

Your Measures of Success
The key metrics you will need to deliver in this role are:
• Development of a team environment and workplace climate that facilitates high levels of productivity and minimised time lost through unplanned absences
• Ensure results and targets are being met (varied and communicated accordingly)
• Overall employee effectiveness, Quadrature Amplitude Modulation (QAM) and calibration results
• Maintain employee adherence and ensure a high level of staff retention within your team • Administrative transactions are processed accurately and with a high level of quality About You Your Experience • Previous experience as a Customer Contact Officer is essential
• Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents
• Familiarity with contact center technology and software Your Qualifications • No essential requirement however studies and/or experience in industry verticals or relevant tertiary qualifications in management/supervision would be highly regarded

Join the A-Team and experience the A-Life!