Total 26,344 Others/Any job vacancies in sydney

What a Senior Customer Growth Management does at Visa:

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• ·Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution.
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Position:

If you’re looking for work with purpose that has that ability to change peoples’ lives, we want to hear from you.  The Job Coach’s role is to guide our clients towards job readiness and enabling opportunities for employment.

On a typical day as a Job Coach you might be:

• Encouraging and motivating participants through appropriate activities to find their own employment;
• Mentoring clients to overcome employment barriers and supporting them through a tailored job plan;
• Networking with employers and reverse marketing clients to suitable jobs;
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Data Analyst to join client’s team for a 12-month fixed term contract. This position will be supporting the client’s FX and Travel Products teams, focused on enhancing daily experiences for Australians through innovative, simplified, and data-driven strategies. This role will be to provide tailored insights to address business challenges.

Data Analyst Responsibilities:

• Analytical, creative problem solver, capable of working both within a team and independently.

• Passionate about customers and the opportunity to build trust and customer advocacy through data driven insights.

• Enthusiastic, self-motivated and focused on continuous improvement.

• You look beyond the status quo to try new approaches and tools, thereby lifting the overall capability of the team.

• Comfortable with conducting full lifecycle analysis to include requirements, activities and design.

• Strong skills in presenting and communicating data insights to both technical and non-technical team members.

Key competencies

• Solution-mind set: Applying creative problem-solving techniques and championing a client-first approach to customer insights when opportunities and challenges arise to meet specific business objectives

• Active Contributor to Team Success: Actively participating as a member of a team to move the team toward the completion of goals. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals

• Business Translator: Translates complex data challenges into well-defined insights, showcasing the impacts of marketing campaigns and enable the effective use of customer targeting. Ability to ‘think like a customer’ and show empathy to their experience is essential

• High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions

• Building Strategic Work Relationships: Developing and using collaborative relationships to achieve work goals. Uses good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment

• Take advantage of working across two organisations

• Collaborative and supportive team culture

• Professional development opportunities to grow your skills and career

By joining our team, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions will have a direct impact on our business operations and customer satisfaction. If you are passionate about financial services and eager to drive product success, we would love to hear from you.

Projects you will be a part of:
The role will be based in Sydney, Australia in a hybrid work environment (minimum 3 days in office per week).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.