Total 17 service operations manager job vacancies in Coolangatta

What you will do: 

Reporting to the GM Technology, you will collaborate with corporate and IT departments to develop initiatives and solutions that improve stakeholder returns, customer service and business efficiencies via technology and process improvement. This is a fixed term contract position, until October 2025. 

You will also: 

• Have accountability for the successful completion of all aspects of assigned project work. 
• Improve processes and optimize the company's digital presence and performance. 
• Identify and resolve business process and technology issues. 
• Work closely with managers and end users to analyse complex business problems and determine an IT solution. 
• Gather data and analysis of business and user needs. 
• Provide recommendations on hardware and software procurement to support client's business goals. 
• Coordinate the development of documentation to enable implementation and turnover of the process of system. 
• Drive the transformation of business data into actionable information through managing the ETL, Modelling and potentially machine learning processes. 
• Drive data innovation through identifying and integrating new data sources and re-leveraging existing data for enhanced capabilities. 

What you will bring: 

• Experience in product Architecture and Design Best Practices 
• Experience working with developers 
• Experience with Cloud Solutions and/o rRDBS 
• Able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors. 
• Understanding of clear Process Flow Analysis 
• Some technical skills and a solid understanding of software development. 
• Business & commercial acumen and excellent stakeholder management skills 
• Analytical skills are necessary in order to correctly identify risks and solve any problems which may arise throughout the project. 
• Good time management skills and the ability to juggle multiple tasks at once 
• A good communicator with effective stakeholder management & conflict resolution skills 

What’s in it for you?  

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Our reward and recognition program 'My Thanks'   
• Employee referral program where you may be eligible for a referral bonus of up to $2,000  
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.  

Know you belong: 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.   

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? 

Apply now, we cannot wait to hear from you!  

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

What you will do:

Reporting to the National Revenue Manager, you will be responsible for administrating the rates and inventory levels for the business and supporting the greater revenue team with analytical and strategic insights. Key responsibilities include:

• Take the lead and support through NRMA campaign processes to achieve profitable outcomes  
• Oversee the revenue and distribution strategy for portfolio of parks
• Perform competitive benchmark reviews and market trends
• Create and develop pricing strategies
• Provide hands on support of the Revenue Coordinator  
• Assist in upskilling the team in techniques and processes in order to achieve improved productivity and financial outcomes
• Have a thorough understanding of NRMA Parks and Resorts weekly reporting including historical and trend reports, special events and seasonal demands
• Provide a weekly dynamic forecast of expected results, variances and budget comparisons
• Manage and oversee strategy for 3rd party distribution
• Responsible for assessing, analyzing and pricing group business
• Complete monthly analysis of performance and provide a summary of recommendations to improve long term strategies
• Implementation of new rates and promotions
• Responsible for best practice standards to include competitor analysis, management of distribution, business mix, length of stay, inventory by channel, pricing control and new pricing concepts
• Evaluate performance of distribution channels and reduce the cost of distribution by finding less expensive means of delivering business  
• Prepare outline and support the annual budget process
• Work in liaison with operations, sales & marketing and finance as a team to maximise revenue

What you will bring:

• 5+ years hands-on Revenue Management experience
• Hotel or Holiday Park environments, across multiple properties desirable, however, not essential.
• Financial/ modelling experience preferred (e.g. revenue optimisation models).
• Tertiary qualifications in Revenue Management, Mathematics, Statistics, Finance, or Accounting will be highly regarded 
• Ability to communicate, implement, maintain & measure strategies.
• Strong analytical skills and financial acumen that enable decision making
• Effective leadership ability and communication skills to effectively coordinate a team
• Love working within a team but can also keep focus when autonomy and confidentiality is required
• Experience with Revenue Management software (desirable)
• Ability to think strategically and translate this thinking into measurable actions
• Third party channels and websites, not essential

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Responsible for creating and implementing marketing strategies to promote revenue growth and generation to deliver outstanding guest experience and financial profitability.

You will join a team of marketing managers, managing a portfolio of parks and resort properties, managing the performance of campaign strategies in collaboration with key brand, GX, marketing, digital and product teams.  Working collaboratively with key stakeholders across the business, the role contributes to improving the guest experience and driving new acquisition and retention strategies to achieve business objectives specifically related to achieving the revenue targets.

As Portfolio Marketing Manager you will have 1 marketing coordinator reporting into you to support the portfolio.

Other key responsibilities include:

• Manage portfolio marketing on a day-to-day basis, ensuring the marketing plan and other initiatives are executed accurately, to budget and on deadline
• Provide hands-on support to leadership team in the development new projects and initiatives aligned with strategy
• Collaborate on performance Marketing strategies for all product areas, including the co-development of annual plans that define performance budgets and KPIs
• Work with the Digital Marketing Specialist to ensure optimisation of established campaigns and implementing test and learn activity
• Meetings with internal stakeholders and management of media agencies to measure and report on campaign effectiveness and optimisation
• Deploy successful marketing campaigns from ideation to execution that enhance the Guest Experience and align to brand standards
• Oversee and approve marketing material, from website banners to hard copy brochures to ensure alignment to GX and brand proof points
• Researching and analysing consumer behaviour, market trends and competitor activity to leverage insights and opportunities wherever possible to drive revenue and enhance guest experience
• Manage budget to within permitted variance alongside internal finance team manager budget and forecast trackers.
• Provide monthly updates and reviews to internal stakeholders include the GM of Marketing

What you will bring:

• Minimum of 3 years’ prior experience in a similar role is desirable;
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint, Visio and Publisher);
• Intermediate Adobe Suite skills (Acrobat, Photoshop, Illustrator and InDesign) highly regarded
• Technical literacy i.e. knowledge of social media, blog CMS and WordPress platforms.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!

Reporting to the GM Finance, the Commercial Finance Manager will partner with the NRMA Parks & Resorts leadership team to provide financial insights and analysis to support strategic and operational decision making, and drive opportunities for commercial growth and operational effectiveness.  You will have primary responsibility for all aspects of the planning, budgeting, forecasting and reporting cycle.  You will also be responsible for preparing and maintaining financial models for evaluation of investment opportunities and resource allocation, and the management and development of the business’s KPI infrastructure to facilitate performance monitoring against plans and strategic objectives.

Other key responsibilities include:

• Lead, develop and inspire your team, to create a high performing, engaged and customer-centric culture
• Lead and develop the divisions’s annual budgets and rolling forecasts
• Produce high quality management reports, including variance analysis and insightful commentary, to support decision making
• Monitor financial performance against budget, forecast, and KPIs, identifying trends, risks, and opportunities for cost optimisation
• Drive process improvements and enhancements to streamline financial planning and analysis processes, increase efficiency, and ensure data accuracy
• Supporting the development of long-term organizational strategy and business plans, and provide recommendations and analysis to maximise ROCE
• Prepare detailed financial models and business cases to evaluate investment opportunities and resource allocation, including acquisitions, divestments, and capital expenditure
• Assessing, monitoring and ongoing reporting on projects including but not limited to master planning, capital works planning, strategic partnerships, and acquisitions
• Provide business partner support to Senior Leadership team for strategic decision making, including financial guidance, scenario analysis and recommendations as required.

What you will bring:

• Minimum 5+ years’ experience in a commercial environment, of which some time has been spent in strategic business partnering Relevant tertiary qualification in Finance, Business, Commerce or Accounting
• Strong commercial and business acumen
• Extensive knowledge of BI, and ERP Accounting Systems. Netsuite and TM1 preferred
• Relevant experience in an accommodation and hospitality businesses
• Experience in leading and managing high performing teams
• Strategic stakeholder engagement
• The ability to develop strong relationships with operational and corporate teams
• Experienced in working in a complex organisation with multiple stakeholders. 
• High level of accuracy and attention to detail. 
• Strong analytical, critical thinking and problem solving skills.  

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!

What you will do:

Reporting into the Regional Director - Operations, the Operations Coordinator is responsible for providing dedicated executive level of administration support on a day to day basis to the operations team and other Leadership Team members.  You will ensure that on-site, park managers and their teams are fully supported in their roles.  You will also ensure that the management unit is compliant, profitable, and sustainable and achieves business plan objectives through the provision of a high standard of management services, accommodation offerings, activities and associated services.  This is 12 month maternity leave contract.

Key elements of the role include:

• Assisting other coordinators to provide incoming and outgoing correspondence to guests, residents and long-term casuals, including the drafting of all communication and agreements
• Constructing and sharing written responses to guest complaints in consultation with the Operations Manager
• Assisting in ensuring that all front office systems and functions at various properties are managed in line with company policies, procedures and standards
• Assisting the Operations Manager to ensure that properties comply with cash flow management strategies. These include but are not limited to; debt obligations, payroll, debtor's management, supplier payments, banking processes, cash float and petty cash management, and bank reconciliation sign off
• Assist with park management handovers which may involve interstate travel
• Assist with park acquisitions which may involve interstate travel
• Conduct training as required with property’s on the reservation system

What you will bring:

• 2+ years' experience in a similar role, providing support to senior managers
• Reservation system software experience (advantageous)
• A passion for delivering exceptional guest experience
• Exceptional attention to detail and be highly organised
• The ability to communicate and negotiate effectively, verbally and in writing
• The flexibility and adaptability to manage multiple priorities
• Advanced skills in Microsoft Word and Excel
• Demonstrated experience in holiday parks is (advantageous)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

What you will do:

Reporting into the Senior Manager Marketing and Digital, you will contribute to the delivery of the organisation’s digital marketing strategy to ensure that we are sufficiently and appropriately represented across digital channels, as well as accountable for the delivery of lead generation and commercial targets.

Key tasks include:

• Managing relationships with key stakeholders, media and advertising agencies
• Implementing search initiatives, or work with SEO/SEM Specialists to drive online traffic to the organisation’s website and other digital assets
• Be accountable for performance media budgets with key stakeholders in the marketing team
• Developing the digital marketing strategy in support of the broader marketing plan
• Managing media agencies planning team regarding MBAs and invoicing
• Measuring and report on the effectiveness of all campaigns with the intention of developing insights.

This is a 12 month maternity leave contract.  We envisage that the successful candidate will commence in early-mid-June. 

What you will bring:

• 3-5 years’ experience in similar digital marketing and/or media roles
• Track record in strategic development and implementation of performance strategies that have had a demonstrable impact on commercial outcomes
• Strong stakeholder management and communication skills
• Significant experience with performance media and campaign performance metrics with a focus on revenue outcomes
• Advanced use of Google Analytics and Google Data Studio for analysis and reporting.
• Experience in briefing and managing media agency requirements

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

What you’ll do

Reporting to the Head of Trade and Groups Sales, the successful applicant will be responsible for proactively hunting for and securing new group business, by developing new relationships and delivering new leads within key market segments. You will work closely with the Groups Sales team to ensure the conversion of new leads, while maintaining a calendar of proactive sales activities, calls, site inspections and tradeshows which deliver a constant pipeline of sales opportunities.

Key elements of the role include:

• Identifying new opportunities, generating new enquiries, securing repeat business, and maintaining the sales pipeline for group business opportunities
• Building and maintain strong working relationships across key markets - education, sporting, corporate, faith/community and caravanning
• Reviewing forecasts and developing and executing sales strategy plans.
• Taking ownership of the performance of group segments reporting on key metrics and outcomes to the business as required.
• Completing monthly analysis of group performance and provide a summary of recommendations to improve long term strategies.
• Proactively re-engaging old and current business to expand booking opportunities.
• Attending industry networking and tradeshows, and positively represent NRMA Parks and Resorts
• Ensuring all sales processes and client communications are centrally managed through booking platform - Ivvy and outstanding tasks are managed.
• Establishing and growing a portfolio of clients.

The Oaks Gold Coast Calypso Plaza Suites are looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. Full on the job training will be provided.

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay